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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17753 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17753 Reviews in All Areas

Star Rating Breakdown

5 ★ 7230

4 ★ 3366

3 ★ 3012

2 ★ 1926

1 ★ 2219

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Poor quality of workmanship; cheap materials.

  • Jana S.
  • Verified HomeBuyer
  • January 12, 2022
  • Hendersonville, TN

Very disappointed in almost every aspect of Lennar. Quality across the board is unacceptable. This is the third home I’ve built (the first with Lennar). Would not recommend.

Lennar responded:
Hi Jana, thank you for sharing this review. We are sorry to hear about the disappointment you have experienced with your new home. Please let us know if there's ever anything we can do to help, our team can be reached at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Pressured to close before punch list of repairs completed.

  • Julie P.
  • Verified HomeBuyer
  • December 30, 2021
  • Woods Cross, UT

Shoddy workmanship, cheap materials used, Four months since closed and still finding problems and the majority of the previous issues have yet to be addressed.

Lennar responded:
Hi Julie. Thank you for sharing a review. We are sorry to hear about the lingering items on your list. We are disappointed to hear of the pressure you experienced and want to apologize for the lack of support and communication. Please reach out to us at corporatecustomercare@lennar.com if there are remaining items we can help with. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Lennar - As I have reported before, No one showed up for our scheduled

  • Lou H.
  • Verified HomeBuyer
  • December 30, 2021
  • Venice, FL

As I have reported before, No one showed up for our scheduled walk through after it had been delayed because the Townhome was not ready. Our new closing date was scheduled but was not completed as scheduled because the townhome was not ready. No one helped us try to reschedule the closing or complete items on our punch list. Lennar forced us to close before the home was finished, We received a call around 7 pm with no previous notice on the last day of the month from a remote notary to close on the home. I was very disappointed with the sales staff in particular.

Lennar responded:
Hi Lou, thank you for sharing your review. We are sorry and disappointed to hear about the poor service you received during what should be a joyous time. We want to apologize for your experience with the sales staff as well. If you have any items that need to be addressed or additional information you would like to share, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible

  • Natalia S.
  • Verified HomeBuyer
  • December 28, 2021
  • Buford, GA

I would it recommend Lennar

Lennar responded:
Hi Natalia, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Lennar in Nevada is not that great.

  • Michael M.
  • Verified HomeBuyer
  • December 14, 2021
  • Henderson, NV

DO NOT BUY homes built by Lennar especially In Nevada. The materials are low quality. They rushed our home as a final product. We are having too many issues with the home after we moved in. Their staff, workers, everyone is unprofessional. I regret buying a brand new home from them. Reconsider other builders in the area. This is our third experience buying a brand new house and they are below standard compared to the other 2 experiences we had.

Lennar responded:
Hi Michael, thank you for this review. We want to apologize for any disappointment you have experienced due to the quality of your home and communication from the local team. If you have anything outstanding in which we could help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

The crappy workmanship and finish work in the house

  • Barker S.
  • Verified HomeBuyer
  • November 30, 2021
  • Summerville, SC

Rusty has been great he has gone above and beyond to try to get issues fixed. But the rest of the people that work for Lennar are just there for a check.

Lennar responded:
Hi Barker, thank you for this review. We are both sorry and disappointed to hear about your poor experience and workmanship in your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Workorders has not been completed from the purchase of the house

  • Raymond B.
  • Verified HomeBuyer
  • October 25, 2021
  • New Port Richey, FL

We still have a cabinet that does not have a door and our other work order that we opened about the house has not been started. No one has contacted us back regarding these issues.

Lennar responded:
Hi Raymond, thank you for your review. We want to apologize for the issues you have faced with getting work completed in your new home. If there are any items you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Customer relations were absolutely horrible

  • Brandon W.
  • Verified HomeBuyer
  • October 20, 2021
  • Bartow, FL

I would say make sure everything is the way you want it before you sign. Everything that we have submitted work orders on that was not finished I did myself. Horrible experience

Lennar responded:
Hi Brandon, thank you for your review. We want to apologize for the issues you have faced with getting work completed in your new home. If you have anything outstanding you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Bad quality, bad communication.

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2021
  • Lakewood Ranch, FL

Bad quality, bad communication. Open issues

Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment in your new home. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - The buyer has no say in buying a Lennar home, and getting all

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2021
  • Richmond, TX

The buyer has no say in buying a Lennar home, and getting all the details completed to have a clean built home is impossible with Lennar.

Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment in your new home. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Will never buy from them again for the infinite problems in every

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2021
  • Lewes, DE

Will never buy from them again for the infinite problems in every house they built in the neighborhood. Poor construction quality. Poor responsiveness. They don’t take responsibility and divert it up and down the chain.

Lennar responded:
Hi, thank you for taking time to leave a review. We are sorry to hear about the issues and frustrations you have expressed regarding the construction of your new home and subsequent responsiveness from the local team. If there are any outstanding items that need to be addressed, please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Shoddy workmanship. Poor customer service

  • Richard B.
  • Verified HomeBuyer
  • September 06, 2021
  • Georgetown, TX

Took over a year after we signed a contract to get the house finished. Construction was rushed and workmanship was woeful. Roofing done wrong and they refuse to fix it. We had to spend our own money for a new floor because the one they put in was such poor quality. Communication is, and has been, virtually non-existent We have to make repeated requests just to get a reply, let alone having things fixed. This whole thing has been a terrible experience. We would not buy from Lennar again.

Lennar responded:
Hi Richard, thank you for taking time to write a review. We would like to apologize for the inconvenience and frustration caused by the communication issues you have described. Please send us an email at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

I purchased a home that the builder has the option to make the most money for himself and not the home owner. I asked for a veteran home loan and at the end of the day I received a conventional.

  • Lee M.
  • Verified HomeBuyer
  • August 11, 2021
  • Saint Cloud, FL

Lennar does not keep its word and my home has a lot of problems still to be fixed. From floors to bathroom fixtures.

Lennar responded:
Hi Lee, thank you for this review. We are sorry to hear about the issues you faced with getting issues corrected in your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Lennar - THE WORTH EXPERIENCE IVE EVER HAD WON'T BUY FROM LENNAR

  • Jamshid A.
  • Verified HomeBuyer
  • July 27, 2021
  • Ellicott City, MD

THE WORTH EXPERIENCE IVE EVER HAD WON'T BUY FROM LENNAR

Lennar responded:
Hi Jamshid, thank you for sharing your experience. We are disappointed to hear about your poor experience. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

DO NOT BUY LENNAR

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2021
  • Raleigh, NC

Very poor workmanship and quality of materials. Poor response times. Still waiting for some items in home to be fixed. Would NOT recommend Lennar homes. Very disappointed and wished I had gone elsewhere to buy.

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the issues you experienced with response times and workmanship in your new home. If there is anything we can do to follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Lennar - We don’t have good experience with Lennar and will not refer

  • Rajiv B.
  • Verified HomeBuyer
  • July 15, 2021
  • Greenwood, IN

We don’t have good experience with Lennar and will not refer any one

Lennar responded:
Hi Rajiv, thank you for the review. We are sorry to hear about your disappointment and the poor experience you mentioned. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Extremely poor communication, professionalism

  • Michael A.
  • Verified HomeBuyer
  • July 13, 2021
  • Las Vegas, NV

From beginning to end Lennar made it difficult throughout the process. If I needed something done, it was always my responsibility to reach out and ask a Lennar member to complete the task. Poor workmanship across all household items has forced us to see the warranty department no less than 12 times and counting. The work was rushed and it shows.

Lennar responded:
Hi Michael, thank you for your review. We would like to apologize for any frustrations you experienced with communication and the disappointment you expressed for the workmanship in your new home. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Pay to them never get want's as your choice in all areas that includes to completely block you in changing you mind to get out of contract

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Raleigh, NC

get in writing all things they will do for your home and lot if you pay extra lot price

Lennar responded:
Hi, thank you for your review. We are sorry to hear about the disappointment and frustration you have experienced with your new home and included items. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Horrible experience

  • Jay O.
  • Verified HomeBuyer
  • June 29, 2021
  • Boynton Beach, FL

Our house has multiple issues. Brand new build. Mold, pool issues that Lennar installed, leaving windows, electrical and plumbing issues. Several calls, emails and texts. Six months. No resolution or attempt to correct. This community is new and other home owners have same complaints. Lennar is aware, but ignores.

Lennar responded:
Hi Jay, thank you for sharing your experience and review. We are disappointed to hear about the number of issues you have experienced in your new home and surrounding community. Please reach out to us at corporatecustomercare@lennar.com, with any items requiring attention and we will follow-up with your Customer Care team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Half of 1st floor tiles is hollow, door on 2nd floor master bed

  • Irina B.
  • Verified HomeBuyer
  • June 08, 2021
  • New Port Richey, FL

Half of 1st floor tiles is hollow, door on 2nd floor master bed not closing, lawn on front yard is die, No one respond on this issue only asking feedback even not showing up and look at it.

Lennar responded:
Hi Irina, thank you for sharing your review. We would like to apologize for the issues with your flooring, doorway and exterior landscaping you described. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - right intentions, wrong execution and follow through

  • Amir S.
  • Verified HomeBuyer
  • June 01, 2021
  • Sanford, FL

right intentions, wrong execution and follow through

Lennar responded:
Hi Amir, thank you for the review. We appreciate your feedback and are sorry to hear about your disappointment with the execution and follow-up regarding your new home build. If there are any items requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

I thought Lennar would have done a better job with my home. I am disappointed that I was directed to see the model home and everything in the model was SUPPOSED to be in my particular upgraded home. Very UPSET with Lennar.

  • Rohani S.
  • Verified HomeBuyer
  • April 07, 2021
  • Saint Cloud, FL

Do not sign contract until all details are discussed and written in the builder's contract. Because all my upgrades were verbally promised to me by Sales Consultant, I believed him and signed contract within 3 hours of viewing the model. FYI, if it is not in writing....IT DID NOT HAPPEN!

Lennar responded:
Hi Rohani, thank you for sharing your detailed review. We apologize for any disappointment you have with the included features for your new home. If you have any particular items requiring additional attention and follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

I would not recommendavLennar home to anyone

  • Timothy G.
  • Verified HomeBuyer
  • March 31, 2021
  • Cedar Lake, IN

The buying process was byzantine and very burdensome to me as a buyer. Too many different people involved in the sales process. Finance people required the same documents over and over, even when they did not exist. Everything is robo-calls and emails. Much of what was told me was found to be untrue. Floor is bubbled and is coming up in a lot of places after only a month. Windows not operable. Driveway and sidewalk are already putted and chipping. Construction crews throw garbage on my yard and dont pick it up. Dishwasher doesnt dry. Walls needed to be painted before I moved in. Very cheap, ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Worst experience ever they never answer

  • Jean C.
  • Verified HomeBuyer
  • March 31, 2021
  • Saint Cloud, FL

We upgraded the tiles and cabinets to 42” and they installed the wrong tiles and cabinets without notification, the said that they ran out of the tiles we picked and installed a similar ones without notification also installed the 36” cabinets without notifying me either, they don’t have any communication with customers after they get your Downpayment. The worst

Lennar responded:
Hi Jean, thank you for sharing your experience with us. We apologize for the frustrations you you expressed regarding the incorrect items being installed in your home. If you would like us to follow-up with the local team on your behalf, please send us a note a corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Michelle S.
  • Verified HomeBuyer
  • April 28, 2020
  • Fort Myers, FL

While I love the neighborhood specifically it’s proximity to Jet Blue Park( home of the Boston Red Sox spring training) the quality of work and materials used is extremely poor and defective and has not been corrected!

Lennar responded:
Hi Michelle, thank you for taking the time to leave a review. We sincerely apologize for any disappointment you have experienced with your new home. If there are any outstanding items that need attention, please send us a message at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

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