Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17753 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
17753 Reviews in All Areas
Customer Reviews
Very poor workmanship
- Jerry M.
- Verified HomeBuyer
- April 22, 2020
- Minneola, FL
We still have construction issues and so do a lot of my neighbors
Lennar responded:
Hi Jerry, thank you for your comments about your home. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Very bad experience
- Anonymous
- Verified HomeBuyer
- April 13, 2020
- Huntley, IL
We got upgraded package and we were told something different than what we got ... material used very cheap...they just want to finish there work and close our house so they get money...after we did our closing we asked few things to get it fixed and they said ohhh we can't fix it now because in order to fix this issues we have to take entire stuff out and go it which is not possible...
Lennar responded:
Thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Ongoing Problems
- Matthew L.
- Verified HomeBuyer
- April 12, 2020
- Estero, FL
Lennar is very slow to fix issues after your home has been sold. Nearly 6 months after closing we are still waiting for issues from the punch list to be fixed. Also, it seems that fixes require multiple visits because the people they are sending for repairs are not competent. The latest news from them is that their warranty department is closed for repairs, even outside ones. So they can keep the building and selling part of the business open for making money, but will keep the warranty end of the business closed at this time.
Lennar responded:
Hi Matthew, thank you for your feedback. We are sorry for the difficulties you described. Please email us at corporatecustomercare@lennar.com if there are any items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - There is still things that aren’t beenFinish myDishwasher and
- Diana R.
- Verified HomeBuyer
- April 10, 2020
- Ocoee, FL
There is still things that aren’t been Finish my Dishwasher and the grass
Lennar responded:
Hi Diana, thank you for sharing your feedback. We apologize for the outstanding items with your new home. Please send us a note at corporatecustomercare@lennar.com with any additional details you can provide, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
My house was not move in ready
- Anonymous
- Verified HomeBuyer
- April 05, 2020
- Austin, TX
My house has had 3 plumbing issues in 3 months. They've had to rip walls down, take out the floors and appliance, and repaint. I lost work time, my family and friends had to take time while all this work was done. Let's just say Lennar does not keep good on their promises. This was also my first home buying experience and it has been awful.
Lennar responded:
Thank you for taking time to share your experience. Please contact us at corporatecustomercare@lennar.com with details about your experience, so we can follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Summit Preserve - homes
- Anonymous
- Verified HomeBuyer
- April 04, 2020
- Prior Lake, MN
Siding not finished on house. Decking done incorrectly with wrong materials. Gray hole filler used on dark brown cabinets, looks like paint spatters. Grading on lot buried construction debris such as nails, wood & metal scrap, etc. No warning when tradesmen would show up AFTER move in Surprise! Material used on back porch were not what was sold to us nor per plans submitted. Cracks and nail pops never fixed. Touch-up on paint not done. Repeated attempts to resolve deck and siding issues gone unanswered. Grading not done to code 3:1, Hit house numerous times with large machinery. ...
Lennar responded:
Thank you for taking the time to share your comments and experience with us. I'm sorry for the situation you described. I would like to hear more about your experience and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
very poor workmanship and quality
- Elisee Q.
- Verified HomeBuyer
- April 02, 2020
- Tampa, FL
subcontractor and superintendent have come out to fix thing and just make thing worse. My Husband and I have been in the construction industry for many years and this is the worst customer service. maybe you should have the subcontractor and superintendent who built the model build the rest of the development very disappointing.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't satisfied with your post closing experience. Please take the time to share your experience with us in detail, your contact information and home address by emailing us at corporatecustomercare@lennar.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar build quality is substandard
- Robert C.
- Verified HomeBuyer
- April 01, 2020
- Goose Creek, SC
My previous review was removed by the site owner and it didn't even provide specific detail. If you'd like a first time quality (not 4th time quality) and a well built home, look for another builder. I would never buy from Lennar again nor recommend them to anyone.
Lennar responded:
Hi Robert, thank you for providing this feedback. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com if you would like to share any additional information. We will be glad to follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Would never buy from them again
- Anonymous
- Verified HomeBuyer
- April 01, 2020
- Royal Palm Beach, FL
Horrible experience
Lennar responded:
I'm sorry to hear you aren't satisfied with your experience. Please send us an email to corporatecustomercare@lennar.com with details on your experience, your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Beyond dissatisfied
- Kevin A.
- Verified HomeBuyer
- March 31, 2020
- Minneola, FL
By far the worst buying experience we have ever had... We were initially excited to buy a home from Lennar. That excitement quickly faded after it became clear that Lennar's priority was to close on our home regardless of the countless examples of poor workmanship. From the sales office to senior leadership, everyone involved in our home buying process made it clear that meeting Lennar's sales quotas were more important than upholding any standard of quality, honesty or integrity. Will never buy from Lennar again.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your home building exprience. I would like to hear more about it and have our management team review thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Bad Experience
- Vanessa D.
- Verified HomeBuyer
- March 31, 2020
- San Antonio, TX
Get it in writing or it is not true. Get contact info to Construction Manager as soon as you meet your sales person. Hire your own inspector period. Expect closing date to change at least twice. Get extended garage as their standard 2 car garage is smaller than other builders. Prepare for long battle. Over priced for quality you recieve. Not everything is included, not even the instructions or boxes devices come in. REGRET
Lennar responded:
Hi Vanessa, thank you for this feedback about your new home. We are very sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Worst experience ever
- Anonymous
- Verified HomeBuyer
- March 26, 2020
- Wimauma, FL
Lennar is the most unorganized company we have ever dealt with. Don’t ever buy a model home from them and always get the inspection.
Lennar responded:
Thank you for sharing this feedback. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
I will never buy another Lennar home.
- Angela T.
- Verified HomeBuyer
- March 26, 2020
- Winter Springs, FL
Very poor workmanship. Defects that were promised to be repaired prior to closing were never repaired after I closed on my home. Work orders were submitted and the repairs were refused. These surveys are a complete waste of time, because there is no follow-up and nothing is done to make things right.
Lennar responded:
Hi Angela, thank you for your feedback about your experience. We are sorry about the situation you described. Please send an email to us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Sub-par workmanship
- Luis R.
- Verified HomeBuyer
- March 24, 2020
- Ocoee, FL
Sub-par workmanship And poor customer care.
Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you've come across Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Untrustworthy sales representatives and managers
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Fort Lauderdale, FL
As investors, we have bought real estate for a long time. Dealing with Lennar was a complete nightmare. The sales representative was always confused about the facts and would provide misinformation. Unfortunately, due to her incorrect information, we made many choices that we would not have made otherwise. The construction crew/managers were great. However, the administrators refused to be held accountable for the NUMEROUS mistakes that were made that lead to a delayed closing 4 times. As an investor, I lost renters and income. The company is not what it used to be. Unfortunately, we now try ...
Lennar responded:
Thank you for taking the time to share your experience and feedback with us. I'm sorry to hear about the difficulty you experienced in your sales process. Please send us your experience, contact information and home address to corporatecustomercare@lennar.com. I will have our Director of Sales review the situation for you and address it with the team.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Unhappy
- Sheila G.
- Verified HomeBuyer
- March 24, 2020
- Middletown, DE
I have so many problems with my home.
Lennar responded:
I'm sorry to hear you aren't completely happy with your home. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Never again
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Parker, CO
horrible horrible nightmare of a mistake to purchase from lennar. Over priced, workman ship is so poor, materials are obviously the cheapest on market, workers are sloppy and lennar refuses to fix their mistakes. Convinced 2 of my friends to walk away from lennar and will keep on doing so.
Lennar responded:
Thank you for sharing your comments about your experience with the quality of your new home and difficulties in having items addressed. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Track Home at a Custom Price
- Justin B.
- Verified HomeBuyer
- March 23, 2020
- Winter Springs, FL
Poorly constructed...poorly managed...dismal customer service dozens of outstanding issues months later...
Lennar responded:
Hi Justin, thank you for providing this feedback about your new home buying experience. We are sorry to hear that it wasn't what you expected. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Ghosted by Lennar after a lot of promises
- Anonymous
- Verified HomeBuyer
- March 18, 2020
- Saint Augustine, FL
Don’t trust anything you are told verbally by a Lennar employee. Closings are set quick and they promise to correct issues but the battle ensues if you go to closing. We are not the only resident with this experience.
Lennar responded:
I'm sorry to hear you aren't satisfied with your overall experience with Lennar. I would like to hear more about it and have our management team review and address thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Respect ,trust and quality
- Amir S.
- Verified HomeBuyer
- March 17, 2020
- Bastrop, TX
I am really sorry about how l trusted them and bought our house for this company they don’t have any respect for their customer , build the lowest quality houses and they did not even step forward to taking care of us l am extremely suggested no one trust them
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
So disappointed with all the problems
- Candace P.
- Verified HomeBuyer
- March 17, 2020
- Davenport, FL
So disappointed with all the problems we have had. From being threatened with penalties to pay if we did not close when Lennar wanted (house had many defects) didn't even had many doors on interior for over 4 months. Lennar NEVER showing up to perform work orders when scheduled. Took forever to get response for scheduling. So sad our very first brand new home to be soooo disappointed!
Lennar responded:
Hi Candace, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointed
- Cecilia B.
- Verified HomeBuyer
- March 17, 2020
- Boynton Beach, FL
Sales did not disclose very important issues which, shows deception. Construction did not follow through on issues, sloppy workmanship.
Lennar responded:
Hi Cecilia, thank you for your comments about your experience. We are sorry to hear about the issues you mentioned. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Not happy with my experience
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Iowa Colony, TX
Not happy with my experience at all.
Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Never again.
- Rebecca K.
- Verified HomeBuyer
- March 17, 2020
- Millsboro, DE
Never again. Nightmare of an experience. Been 6 months and still waiting for repairs to be done from our walkthrough 1 week before settlement. HOA office is a joke, we pay all this money and they wanna keep raising the monthly fees. It dont want to address the real issues going on in the development. Already looking to move in the next year or 2 hopefully.
Lennar responded:
Hi Rebecca, thank you for providing this feedback about the outstanding items in your new home, as well as your concerns with the HOA. We are sorry to hear that you have not had a pleasant experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Lennar home buying experience
- Anonymous
- Verified HomeBuyer
- March 04, 2020
- Cumming, GA
Extremely bad quality construction and too many issues with new homes. And would not recommend and reference Lennar homes to anyone. Stay away from this builder new home construction.
Lennar responded:
Thank you for your feedback about your experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
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