Lennar Reviews

Lennar does not seem to stand behind their product, and has substandard work, that is only made worse by the lack of customer service to address issues with their new home construction.

I do understand that Lennar is an extremely large builder that relies on volume not on quality. I think what disappointed me the most was the lack of interest to pay attention to detail, inspect their own work and the lack of interest to make things right. For those reasons plus more I can not recommend Lennar to anyone

Just bought a Lennar home and I advise everyone to avoid buying these homes. These homes are cheaply built, workers drink on the job (I have the beer cans in my house to prove it), and there is no urgency when it comes to resolving issues. There is no reason why brand new homes should be having any issues - we even experienced a gas leak our first night on the property! They should be ashamed of themselves and I suggest they cut their prices for these homes.

No idea why a ticket is closed, no response updates to monitor, poor workmanship, bad quality, continuous surprises in terms of quality issues

Don’t buy Lennar! There is obviously no supervision during construction and if provided no experienced construction managers. Absolutely NO CONCERN FOR QUALITY! They constantly try to fix items that were not installed properly (I.e.) doors, especially exterior doors instead of removing and reinstall properly or replace. It is sad that Lennar accepts the butcher quality of work provided by their sub-contractors. We didn’t get what we paid for! All my neighbors feel the same way!

Experience of buying a new home has brought me too many bad experiences to write a good review what was supposed to be a good experience quickly turned into a nightmare due to poor workmanship. Lack of service from Lennar home building team no one ever had answers and never kept promises as to when home was going to be completed issues never address properly

Would not recommend. From misleading seller aT lennar to the HOA that is a iso telt unreachable, horrible experience with lennar. Wish I never started anything with them

In the first month after closing we ran into a few issues that couldve been avoided. Repair times tool longer than they should. Communication is not a thing with Lennar. The construction crews like to cut corners when building the homes. Lennar doesn't not fill the backyards with grass, some of ours is only dirt. Cracks in the concrete were immediately noticed after closing. Lennar title gave us the wrong amount for closing costs and almost delayed our closing. Our closing date was pushed back about 3 or 4 different times. Plastic bathroom walls were not pushed together correctly, construction manager basically told me im SOL. Grass that was put down was mostly dead prior to it getting here. Our backyard is constantly soaked with water by our back gate, lennar said we can't do anything to fix it. Our particular house was the 3rd house we tried to buy in a 7 month period. 1st one we decided not to go with a 3bd and go with a 4bd. The second home appraised for less than the sell price of the home. The 3rd house was the exact same floor plan as the second, and 2 houses down. Appraisal came in about 2k over sell price. The 2nd house that appraised for less, Lennar wanted us to come out of pocket 6k more, they were UNWILLING to work with us 1st time home buyers. Lennar added a 11k fee essentially due to where the house was located in the neighborhood, bringing out total from 263k to 274k. Even after the final walk though there were issues that weren't fixed, not the biggest of deals but still. About a month after being in the home, we came to find out we had a major gas leak coming from the back of our stove. The fitting wasn't connected properly on the back. I'm assuming during construction a screw driver was drooped into the plumbing pipe in the guest bathroom. Plumbers had to take out the floor, break the wall, base board and concrete to get to the pipe. Then they cut the pipe, took the screw driver out that was causing backup in our toilet AND bathtub. Took about 3 weeks for someone to fix it after multiple phone calls, texts, and putting in claims. Our attic door was not installed correctly. Attempted to have it fixed twice but still no response to it. Im sure I'm missing more stuff. ... More

Purchased house was told I would get touch up paint, never received! Three boxes to replacement tiles, was told to text Nolan did on several occasions never received. Doors painted with semi gloss, touched up with flat paint. We have paint on carpets in bedrooms Just horrible

Don’t sign off on the day of your walk though. If there are issues to be fixed have them fix it before you sign off. I’m 7 months in an still waiting for them to fix a kitchen drawer that was blue taped the day off walk thru. Costumer service rep dose not care

Quality of workmanship & materials are sub par

It’s been 2 months and there’s no scheduled time for my touch up painting to be done and they are now no longer working with the painter they used and don’t have a new one

Not my first Lennar home but will be the last. Home not complete on Closing Day and home has very shoddy workmanship and does not have finishes stated when signing contract. In this very tight market I believe I was taken advantage of and now it’s time to handle. Beware!

Move in date was pushed several times, over 26 items failed inspection, communication with the builder and management was absolutely horrible. Would not recommend to anyone. The day I got my keys there was taco bell trash on the counter and paint on the floors still. This was after having to accept a list of things that were not fixed on move in. Just the absolute worst experience I have ever had, specially when spending so much money. Will never go through Lennar again.

My wife and I decided to buy a Lennar home. We decided to wait 3 months for the house to be completed. During this process we were told that everything on the inside of the house would be completed by closing. When we had our celebration day, it was far from a celebration. There were many items on the inside of the house that were not completed as promised. There seem to be very poor communication between that sales rep and construction rep. Our construction rep did not even know the proper closing date. We have now lived in our house for about 50 days and still can not get answers on when things will be done. The construction rep just tells us that we should get a call or email to schedule it. When we have had work done, it has been less then professional. We have had a family bring their kids to do work on our house multiple times. It was very low quality work. It would be very difficult to do professional work when 4 kids ages 1-12 are at work with you. It was very sad for me to see. It is not fair for us as homeowners and the workers either. The workers not only did bad work, but they also splattered paint all over and did not clean it up. When I tried to communicate with them, they told me they do not speak English. It has been so frustrating trying to get our house completed. We paid a lot of money for a new house and are not getting the professional work and coordination we paid for. We are having to schedule things around our schedule or miss work to get our house finished. Had I of known this would be the case, we would have considered other options. Had they have been honest with us about the process, we could have prepared differently for what was to come. I would not recommend Lennar at this point. Maybe that will change when my house is completed, but I am sure. ... More

At first it was good but after you sign and put money down, takes sales 2-3 days to call back even my realtor could not get a hold of him. The on line paperwork is a joke. The first walk thru was horrible water leaking in the wall and Lennar was just going to leave water in the wall and underneath the flooring. Paint not finished. Just got it fixed on the day of closing. Let’s talk about Lennar contractors damaged my A/C unit outside and when you send a service request in it’s poor response. Front door sagging. Closet door damaged kitchen cabinets coming apart over all just a bad experience . Will not buy a Lennar house again or will I recommend anyone else. I have learned in business that for every one bad it takes multiple goods to forget the bad , that is something Lennar needs to learn, because what Lennar advertised is not what happened ... More

My home is a disaster. I have two different types of baseboards throughout the house (some round, some square), paint on the carpet in every room; almost every cabinet is warped or damaged; the doors are damaged, the mirrors are damaged, and the outside front door doesn't even have trim; there is sealer spilled and mixed in with the grout in the shower, broken tiles, carpet is cut too short and does not even reach the corner in the loft hallway; my furnace is broken and was repaired halfway...this is just to name a few issues and the original warrant rep told me to "lower my expectations" during my walkthrough. I have been here five months and very few things have been addressed due to so many changes in roles and lack of organization. ... More

I recently completed a townhouse and they've yet to address any issues with this build. The people involved have yet to come back and address any issues and there are some major issues wrong.

Signing in July for a house that would be ready in November, that would then be delayed month by month until May. How can you think you can finish a house in 4 months if it’s going to take you 10? But when it’s finally done, we were given zero flexibility in closing day. We had to be flexible for all this time and Lennar gave us nothing at all, even threatened us with a 500$ per day fine! Communication during construction and even sales was very poor and even now past closing is minimal. If Lennar is the last builder on earth, I’ll buy existing homes..

Construction delays which were not communicated prior to buying the house. Very poor communication throughout the process. House built with poor workmanship standards. And response from Construction Manager was it is acceptable per Lennar standards. I didn't knew that lennar had such low standards. Not happy with at all. Even now response is very poor if I open any ticket. And for bigger issues Lennar asked me to directly contact vendors. So accountability at all. And issues were present even before I moved into this house. I can go on and on .... If lennar really care about these reviews, please reach out to me. Someone with authority would be appreciated. ... More

Terrible responses to work we need done. Had my air conditioner go out in the first month and had to called around to 5 different people before someone would help me. Made a request on the Lennar service page to get my kitchen island fixed and am still Waiting for it. There are staples popping up thru the carpet all thru the house. Not impressed with the quality or the service after. Would never buy another Lennar house or ever recommend it to anyone. Very dissatisfied

In the four homes we have had built in our lifetimes, this was the worst experience from start to finish with having a new home built. It took over 15 months to complete the home. This was a subdivision 1 level 1850sf cookie cutter home nothing custom. It became very apparent that Lennar was overcommitted and had to much WIP (work in progress) open which basically paralyzed productivity. For the entire duration, we had to be the ones to prod and ask for updates, which were vague and usually a bunch of excuses. Lennar has many issues but it’s biggest issue is zero ownership of anything. I’ve never in my career seen so much lack of ownership and quick to blame others and not just address/correct the issue. When it was finally getting close to the finish line after blowing four “it will be done in a month” guesstimates, we were finally told that the home is ready for walk through. We flew across the US for the walkthrough only to be insulted by it being completely undone and trashed. We arrived and the homes doors and windows were all wide open to the elements. It was dirty and filthy throughout. Missing doors and damage to the finishes everywhere. It was a complete waste of our time and money to even come down. We ended up closing about 3 weeks later and although they did a couple things, when we moved in the floors were filthy and had caulk and paint all over them. Tile floors had chips and scratches, the trim was chipped and dented, doors had holes in them, closet doors were not even hung just leaning against the walls in the halls, the garage floor was dirty and had to be sprayed down due to a blue chemical on the floor, the garbage disposal was not connected but rather a live wire where the switch would be was exposed under the sink. Basically we bought a used resale home and not a new home. There’s no way you could call this a new home when you look at the finish work…it is so dented and beat up it looks like a lived in 10-20 year old home. Then to top it all off the first day of move in we had a roof leak. This was the first time we got to see Lennar quickly jump into action. They came out and started with dry out equipment and tarped the roof. After about 4 days of dry out, which was very loud by the way, they had the roofing contractor come and fix the leak. Turns out the leak was due to shoddy waterproofing work at the ridge vent, after talking with the remediation folks and neighbors this seems to be a common everyday thing….no biggie for Lennar. Again not very new house Feeling. Two months into owning the home, Lennar is actioning the items on our initial 25+ item list, which my expectations are so low of Lennar that I’m actually pleasantly surprised that they are jumping into trying to address the issues. Still have a nice big ceiling stain in the home along with missing trim from the roof leak, which again doesn’t make you feel like you bought a new home, but hopefully in the coming weeks they will fix and hopefully they fix it like new and not just more amateur hour finish work workmanship. If I were consulting Lennar, and they should pay me for this consult, I would tell them their biggest issues are extreme lack of ownership from bottom to top and at every level of management, extremely poorly managed job sites, opening up too much WIP and not being able to effectively and efficiently complete the work, and some of the poorest quality finish work ever, which in the end that’s the biggest thing most of their customers are going to see and judge on. I truly am amazed that this is a publicly traded $12 billion a year in revenue builder. I work for a pathetic $1 billion a year in revenue company and they would never allow this level of incompetence and lack of ownership management. They would fire everyone from bottom to top until the issues were rectified. This is also a company, which serves the electric utility industry, that will send one of their private jets and engineers and equipment if the customer has an issue immediately. They actually care about their customers because as they say, our customers never have to buy from us ever again. I feel like that is a motto Lennar should adopt to attempt to strive to something better than where they are today. ... More

Lennar, where to start with you!!!! ABSOLUTELY the worst home buying experience. It literally took my having to locate Greg (Lennar Homebuilding and Land Regional President) via his personal cell phone number while he was at home to understand how someone by the name of Kelli (Director of Sales & Marketing) could be such a heartless, cold, foul individual!?! It wasn’t until this stage in the process we actually had a conversation with someone in Lennar Corp who actually had brain cells, and functional ears. For that, I thank you Greg. You were the first person in Lennar corporate that actually had a heart, listened to what was happening to us (through no fault of our own) and actually took the time to make the situation right. Well Kelli attempted to call me and take credit for the suggested workaround, however it was the workaround that both Greg & I had discussed during our conversation. As for on-site, here at the Gales Creek location in Forest Grove! Starting from Jason, going to Emilio, and ending with Melissa & Allison. These (4) were ABSOUTELY amazing! I feel bad that great people like the (4) I had mentioned above, are stuck “bearing the repercussions” of Kelli’s poor leadership. Her decision making, lack of empathy, and absolutely FOUL communication skills really puts these wonderful employees in a disadvantageous position. I hope these (4) employees are recognized for all their efforts because they were the saving grace in this whole nightmare. I hope I NEVER have to do business with Lennar again for the remainder of our lives. Good riddance, I hope y’all wake up and reassess how y’all treat people. We understand it’s a sellers market, but the people purchasing your homes are still your customers as well. You should somewhat care about their overall experience when it comes to interacting with your company. Oh, btw. As for the quality. We bought a duplex, and I know we have separate walls (I’ve seen it with my own eyes during the construction phase). However on our shared wall area, you can hear everything your neighbor does. I can hear our neighbor snore at night. Make what you will of that as for their “quality” ... More

In the past couple months we’ve lived here the HVAC has broken twice… the oven flips the breaker. The hot water heater leaks. Our POC at Lennar was not helpful- in fact it seemed that she actively tried to schedule our 3rd party inspector to come at incorrect times so we had to reschedule with him, as you can imagine that was expensive. Our other POC on site was wholly unknowledgeable about our home. He had not idea where filters should go for the HVAC, and at one point told us our unit didn’t need filters. That being said. I love the layout of the house, the location and our neighborhood. But this can be found without using Lennar. I would not recommend buying a home with Lennar. ... More

A lot of quality issues!!! Still not fixed!!!! From sheet rock, paint, wrong doors thru out home! Doors will not close property! Drainage issues! Fixtures falling off wall!!! Closing changed a number of times.