Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17275 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Totally dissapointed with the entire home buying experience with Lennar
- Anonymous
- Verified HomeBuyer
- May 03, 2022
- Hillsboro, OR
The entire experience was really bad for us On the day of “celebration” there was still fencing that needed to be STARTED apart from the many many issues that needed to be addressed in tbe house . On the day of handing over the keys , the house wasnt cleaned , fencing wasnt done . And AFTER we moved in , random people would showup at our house and start working on stuff .
Lennar responded:
Hi, thank you for sharing a review. We are so sorry to hear about the state of your home and poor communication you received for those items after closing. If there is anything our team can do to help, please send us a message at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
The un finished work on the house
- Don S.
- Verified HomeBuyer
- April 27, 2022
- Spring Hill, FL
They said the the repairs would be done 5 days after closing now I have been my home for 7 weeks and still no work has been done word to new buyers don't sign at closing until the home is done
Lennar responded:
Hi Don, thank you for this review. We would like to apologize for the number of outstanding items that remained well after closing. Please send us a message at corporatecustomercare@lennar.com if there are any issues that still need to be addressed and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Delayed closing, poor quality work
- Maryum A.
- Verified HomeBuyer
- April 26, 2022
- Fuquay Varina, NC
i had the worst possible homebuying experience. this is our first house and lennar shattered all our dreams of having a quality home that we dreamt of for years. First off, our house was not even ready to be walked in by NHO. Our inspector pointed out major structural issues, roofing issues, cosmetic issues, you name it, before NHO, most of which were not taken care of in time, falsely claimed to have been fixed + their sloppiness delayed our closing. They did not even take ownership of their faults. They even removed some blue taped items without taking care of them. When we moved in the ...
Lennar responded:
Hi Maryum, thank you for sharing this detailed review. We want to apologize for the lack of attention to detail and follow up you have received regarding the final construction of your home. If you have any items in which we could assist, please send us an email with any details you can provide at corporatecustomercare@lennar.com, so our team can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The total ineptitude of Lennar from top to bottom surprised me. The Lennar tag line should be “Quantity over Quality”.
- John H.
- Verified HomeBuyer
- April 26, 2022
- Ave Maria, FL
Lennar turned what should have a been pleasant experience into a nightmare! If I had known then what I know now about the Lennar process and the agonizing efforts to get things fixed, I would never have bought a Lennar home in this community. I only hope that once the community is completed my experience becomes more positive.
Lennar responded:
Hi John, thank you for sharing this review. We are sorry to hear about your poor experience on what should absolutely be a time of happiness and celebration. If you ever have any items that require further attention, please do not hesitate to contact our team at corporatecustomercare@lennar.com and we will do our best to assist. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Poor workmanship
- dwayne d.
- Verified HomeBuyer
- April 26, 2022
- Las Vegas, NV
Slammed together homes. Company knowingly closing homes with many defects they hope will be overlooked
Lennar responded:
Hi Dwayne, thank you for taking time to share a review. We want to apologize for the poor experience you have outlined due to the workmanship in your home. If you have any items that remain outstanding, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Bait n switch
- Brett A.
- Verified HomeBuyer
- April 26, 2022
- Corcoran, MN
Horrible experience…we purchased home last April with move in date of September/October move in date. Lennar continue to push us back and back further and further with finally closing February 28th 2022.
Lennar responded:
Hi Brett, thank you for this review. We are sorry for the major delays you had to experience regarding the completion of your home and completely understand how frustrating this must have been. Please know we are here to help, so if you ever need additional assistance please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Customer service was beyond awful. It was painful at times. The worst experience I’ve had in my life.
- Joshua L.
- Verified HomeBuyer
- April 26, 2022
- Valencia, CA
From the top down they were terrible. Every level of the homebuying process with them is a nightmare from start to finish…
Lennar responded:
Hi Joshua, thank you for sharing a review. We want to apologize for the poor experience you have dealt with throughout the process of purchasing your new home. If there are any issues that require additional attention, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - I hate this home.
- Gerri D.
- Verified HomeBuyer
- April 26, 2022
- Kissimmee, FL
I hate this home. I will never recommend a Lennar home going forward. I was strong armed into closing when I should not have. This house is still being repaired from the original punch list. The little compensation I was provided dors not suffice the aggravation, the frustration nor the quality of work for the price I paid. more compensation is deserved for my personal time in waiting around for someone to show up, not show up or cancel at last minute. You know, most would love to call their place a home, I can’t its just a house that has brought unwanted stress to my life. Should not be ...
Lennar responded:
Hi Gerri, thank you for sharing this review. We are sorry to hear about the poor experience you have been provided for your new home and we absolutely agree, this should be a time of celebration, not frustration. If there are any items we can help provide follow up, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lennar - They all put cheap material with in month moved in more than
- Madhav T.
- Verified HomeBuyer
- April 26, 2022
- Euless, TX
They all put cheap material with in month moved in more than 100 issue noted and not resolved and filed customer service gentle man not knowledge able with problems and does not have customer service skills, rushing closing the tickets with out solving problems. water leak from bathroom since 3/4 March to until 4/26 not fix, drainage issued on the right side of the house not fix same time. Finishing was not good still have lots of pain stain on hardwood floor.
Lennar responded:
Hi Madhav, thank you for this review. We want to apologize for the frustrating delays and follow up you have received regarding outstanding items in your new home. If you still have any items that need to be addressed, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not responsive, new build home forced to close with cosmetic repairs required
- Anonymous
- Verified HomeBuyer
- April 26, 2022
- Saint Cloud, FL
Did not have a great experience. I am a first time homebuyer and it felt like the entire process was very rushed and the craftsmanship of the finishings is poor. Even before the home was completed, they forced a closing date and promised all cosmetic finishes would be complete within the next week. (i.e. painting of the walls, connecting the refrigerator/ice machine, roof finishes, uneven door handles, floor work, etc) It has been over 2 months, and they still have not done a single item on the punch list. Whenever I reach out, they would find some reason to further delay (i.e. they ...
Lennar responded:
Hi, thank you for sharing this review. We would like to apologize for the numerous delays you have experienced with getting items completed in your new home and the lack of follow up you have been provided. If there are any issues that remain outstanding, please send us a note with any additional details you can provide at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Here’s my honesty!
- Ethan D.
- Verified HomeBuyer
- April 26, 2022
- Mont Belvieu, TX
The flooring in my house was a complete catastrophic failure. Everything else was done well. The build suffered a great deal from having the flooring installed so terribly. There’s nothing that can be done to fix the issue other than rip it all out and put new flooring in correctly. It’s pretty sad. Now I have to have someone come rip it all out and do it correctly.
Lennar responded:
Hi Ethan, thank you for sharing this review. We are sorry to hear about the flooring issues in your new home. If there is anything we can do to help, please let us know at corporatecustomercare@lennar.com and our team will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
Lacking attention to detail and timely follow up
- Joseph N.
- Verified HomeBuyer
- April 25, 2022
- Ave Maria, FL
The craftsmanship and attention to detail has been poor. Many sloppy errors and work left unfinished. Follow-up has been terrible. I am two months past closing date and nothing has been resolved. Appointments made and not fulfilled.
Lennar responded:
Hi Joseph, thank you for this review. We would like to apologize for the lack of quality and poor follow up you have received regarding the items in your home following closing. If there are any items that still need to be completed, please send us an email at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Poor Workmanship, untrustworthy .
- Lilian B.
- Verified HomeBuyer
- April 22, 2022
- Kissimmee, FL
I couldn't have had worst experience than buying a home from Lennar. I was deceived in signing the purchase of the wrong home. When I spoke to the Orlando sales consultant about his mistake he said he couldn’t change it. I ended up with a subpar home. A home with gross poor workmanship, with over 130 areas to be fixed, malfunction equipments , a wavy all, you name it. To make matters worst, the home was nothing like the one I had toured to buy. Each windows of this home faces a WALL… yes, a wall. We have to get out of the home to have a view… just pathetic. To date, there is still work to ...
Lennar responded:
Hi Lilian, thank you for taking the time to share your experience with us. We want to apologize for the numerous issues, including the poor communication and service you received during the sales process. Please let us know if there is anything we can help with going forward. Our team can be reached at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Our Lender was absolutely horrible and would never refer anyone
- Francisco B.
- Verified HomeBuyer
- April 21, 2022
- Jurupa Valley, CA
Our Lender was absolutely horrible and would never refer anyone to utilize LENNAR mortgage
Lennar responded:
Hi Francisco, thank you for this review. We are very sorry to hear about your poor experience with the mortgage team. If there is ever anything we can do to help, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 1
Will Never Buy Another Lennar House
- Robert F.
- Verified HomeBuyer
- April 21, 2022
- Magnolia, TX
Our experience buying a Lennar House was a Nightmare! And 8 weeks after moving in, our nightmare continues. Trust me when I say, dont buy with Lennar, keep looking find your dream home, they crushed our dreams.
Lennar responded:
Hi Robert, thank you for this review. We are sorry to hear about your poor experience and would like to apologize for the number of issues you have encountered that are ongoing after closing. If there is anything that remains outstanding, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - The lack of quality workmanship was appalling.
- Douglas N.
- Verified HomeBuyer
- April 20, 2022
- Punta Gorda, FL
The lack of quality workmanship was appalling. There was garbage in our house on move in. There were (and still remain after 2 month) many many issues with the house. The extreme lack of professionalism of both the sales and construction manager. No communication and lack of integrity in many interactions. I can not recommend lenar to others.
Lennar responded:
Hi Douglas, thank you for sharing this review. We want to apologize for the poor communication and professionalism you experienced during the construction of your new home. Additionally, we are very sorry to hear about the state of your home upon closing and moving in. If you have anything that needs to be addressed further, please let us know at corporatecustomercare@lennar.com, so our team can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
bleh! from Lennar home quality to Lennar Mortgage
- Anonymous
- Verified HomeBuyer
- April 19, 2022
- Jurupa Valley, CA
Our home was closed in February 2022, it wasn’t a good experience in general. 1. Lennar Mortgage: The loan agent assigned to our area was not prompt at all. Usually no response to emails until a few days later that we chased him. Up until the closing day the document issued still had errors and we caught it. We originally didn’t plan on going with Lennar Mortgage but as the rates soared 2 months before closing, we chose Lennar because of the credit they offered. We submitted the application but we were never told you’re approved nor their portal showed anything. We kept asking the loan agent ...
Lennar responded:
Hi, thank you for sharing this detailed review. We appreciate you taking the time to share this information, as it will help us continue to improve. We want to apologize for the poor communication and service you received from the mortgage team, along with the issues you experienced with your home and the follow-up provided to address. If there are any additional items you would like to share or have us follow up on, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Left paint on the floor, windows are off, had to get cabinets
- Haley Renee M.
- Verified HomeBuyer
- April 19, 2022
- Fate, TX
Left paint on the floor, windows are off, had to get cabinets redone.
Lennar responded:
Hi Haley, thank you for sharing this review. We want to apologize for the issues you have experienced with the finishing quality of your new home. If there are any items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Total lack of attention prior to move on and complete and total failure to respond to major issues after closing
- Robert S.
- Verified HomeBuyer
- April 19, 2022
- Mount Holly, NC
Do not expect any consideration after your deposit. Once the sale is made, the developer ceases to care.
Lennar responded:
Hi Robert, thank you for the review. We want to apologize for the poor service and attention to detail you have received with your new home. Please let us know if there are any items that still require follow up. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Nothing! This builder through my house together. The punch list was unofficial as the house was completed. The cabinets were damaged upon installation and now I have to wait 120 days before warranty will come to repair. The paint job was crappy inside and
- Rosalind W.
- Verified HomeBuyer
- April 19, 2022
- Ruskin, FL
Go with another builder! Lennar doesn’t build quality homes.
Lennar responded:
Hi Rosalind, thank you for taking time to share your experience. We appreciate you sharing concerns with us. Please do not hesitate to reach out to us directly, if there is anything you would like additional follow up. Our team can be reached at corporatecustomercare@lennar.com and will address your concerns with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Worst experience of my life !!!
- Christopher K.
- Verified HomeBuyer
- April 19, 2022
- Corcoran, MN
They will lie to your face and tell you things that won’t happen ! Tammy who we had was extremely Rude ! To us every time she called and emailed us ! They are great actors ! They pretend to care but they really don’t ! They will not be truthful about material delays etc. They just avoid you ! Not a great experience ! I went to check on our house, And one of there employees took a crap in our toilet that had no water hooked up to it And they left it in there and stuck up the whole basement ! And they got mad at me for letting them know ! Be careful dealing with this Builder !
Lennar responded:
Hi Christopher, thank you for sharing this review. We are extremely sorry for the communication you received and the additional issues that occurred during the construction of your home. If there is anything we can do to help address your concerns, please reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Worst experience with Lennar home Construction
- Shashi Vardhan Reddy D.
- Verified HomeBuyer
- April 19, 2022
- Spring City, PA
Construction managers are the worst ever. It’s really a worst home buying experience. They would literally lie. During the walk they say they would take care of it. When you move in they say they didn’t say that. They try to take advantage of Covid and supply chain problem and replace appliances with lower cost ones to save costs. They even try to save costs by not painting some walls
Lennar responded:
Hi Shashi, thank you for this review. We appreciate your feedback and would like to apologize for the poor experience you have described with your new home. Please do not hesitate to reach out with any additional details you can provide at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever!
- Juan B.
- Verified HomeBuyer
- April 19, 2022
- Kissimmee, FL
Since The final walk trough,it has been a nightmare! We are almost two months since the closing date and still finding broken items.
Lennar responded:
Hello, Juan. Thank you for taking the time to provide us with feedback. We are sorry to hear about your ongoing experience with broken items. Please reach out to us for support at corporatecustomercare@lennar.com - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Awful
- Ryan T.
- Verified HomeBuyer
- April 19, 2022
- Haines City, FL
Absolutely horrible experience. Construction team left windows open and my floor and walls got soaked from the rain Over night. Then had to fight to have a remediation team come out. (This occurred during construction) paint all over our appliances and floors, had to fight to get it fixed. Have already had two plumbing issues, my solar system failed inspection, your trades keep canceling and not showing up when i have confirmed appointments to fix warranty issues. I still have items on my punch list from my final walk through that have still not been fixed. This has been an absolute ...
Lennar responded:
Hi Ryan, thank you for taking time to share a review. We are both sorry and disappointed to hear about the poor service and communication you have received. Additionally, we would like to apologize for the poor state of your home upon closing and follow up on those outstanding items. If you would like additional follow up on any issues, please send us a message at corporatecustomercare@lennar.com and we will address with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - There is a design issue with fridge.
- Sravanthi N.
- Verified HomeBuyer
- April 19, 2022
- Spring City, PA
There is a design issue with fridge. Several people came to our home and haven’t heard from anyone yet. Verh poor accountability for issue.fridge was provided by lennar.. built by lennar and yet they won’t do any anything about the issue
Lennar responded:
Hi Sravanthi, thank you for sharing your experience with us. We would like to apologize for the ongoing issue you have faced with your refrigerator. If this issue or any other items need further attention, please let us know at corporatecustomercare@lennar.com, and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
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