Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21895 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Overall very disappointed in how the lennar staff handled issues
- Anonymous
- Verified Homebuyer
- November 24, 2021
- Crystal Lake, IL
Overall very disappointed in how the lennar staff handled issues that I encountered and I will likely not buy lennar again.
Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for any frustrations you faced with getting issues resolved during your new home purchase. If you have anything still requiring follow-up, please send us a detailed note of the items at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
Lennar - Lennar was very helpful every step of the way in the buying process.
- Juan B.
- Verified Homebuyer
- November 24, 2021
- Homestead, FL
Lennar was very helpful every step of the way in the buying process.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
What stood out most about your experience with this builder?
- Osmair F.
- Verified Homebuyer
- November 24, 2021
- McHenry, IL
How did you feel about the entire process, from initial purchase to final move-in? From the first moment we met they were so careful about every single detail that it was impossible not notice the difference. We felt at home. The house was a dream, perfect, clean, almost no details to be fixed. I was expecting a high end price but no, it was a fair price and surprisingly they were flexible. The builder's team was fantastic, they took care of us as if we were the only customer they have. They not only delivered everything that was agreed but also the sales team went above and beyond. I wish ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
The great people that work for lennar
- David A.
- Verified Homebuyer
- November 24, 2021
- Buford, GA
The quality and value of the home is great.Great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How the whole job site was not kept clean.trash and materials everywhere.the roads where constantly muddy and not cleaned.
- Russell D.
- Verified Homebuyer
- November 23, 2021
- Myrtle Beach, SC
Happy overall with house and community.unfortunately the COVID situation caused extreme delays.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
Lennar - Lennar employees are very friendly and they answered all my questions.
- Virginia G.
- Verified Homebuyer
- November 23, 2021
- Santa Paula, CA
Lennar employees are very friendly and they answered all my questions. What I love the most is having one bedroom in the first floor and the upgrades in the house. Thank You Lennar!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
We love our new home
- Daniel B.
- Verified Homebuyer
- November 23, 2021
- Buckeye, AZ
We can not be happier with our new home. We were so excited when we saw every stage of the construction. When the day came to move in, we were blown away. We are so excited that this is our forever home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy
- Yvette D.
- Verified Homebuyer
- November 23, 2021
- Riverview, FL
The process was super simple. The value for your money is not so great, I ran into some issues after closing with the home and was basically told it’s the quality. For example, the cabinet doors falling off, the doors peeling from the bottoms, there’s no fix it’s just the quality of the doors or the quality of the cabinets. Over $300,000 on a house and that’s the response I got.
Total Score 3
Quality 1
Trustworthiness 4
Responsiveness 2
Lennar - Good experience.
- Laurie R.
- Verified Homebuyer
- November 23, 2021
- Princeton, TX
Good experience. Love my home
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Great Experience with the sales team
- Krishnaraj B.
- Verified Homebuyer
- November 23, 2021
- Woodbury, MN
Great Experience with the sales team
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
The horrible treatment from the Title Office and the number of repairs and fixes required
- Anonymous
- Verified Homebuyer
- November 23, 2021
- New Braunfels, TX
I could not have been more disappointed in the treatment we received and the number of fixes and repairs required for a BRAND NEW HOUSE. The Lennar Title Office was absolutely horrible we were lied to repeatedly, just terrible.
Lennar responded:
Hi, thank you for your review. We are disappointing to hear about the poor experience you had with Lennar Title and the number of items that needed to be addressed after closing on your new home. If there is anything we could do to help follow-up, please contact us directly at corporatecustomercare@lennar.com, so we can assist. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
Lennar - lennar is good!
- Daniel L.
- Verified Homebuyer
- November 23, 2021
- Whittier, CA
lennar is good!! and sales man(armin) is so nice.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The home building experience
- Carin L.
- Verified Homebuyer
- November 23, 2021
- Baltimore, MD
My experience was amazing working with the sales staff as well as the builders through this process. I was included through the entire process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wouldn’t do it again…
- Thomas W.
- Verified Homebuyer
- November 23, 2021
- Woodbury, MN
Spent way too much for what I got. House is a mixed bag of nice amenities and cheap junk. It took way too long to finish.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - excellent great customer relations great construction.
- George O.
- Verified Homebuyer
- November 23, 2021
- Gresham, OR
excellent great customer relations great construction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Attention to detail is lacking with this builder.
- George D.
- Verified Homebuyer
- November 23, 2021
- Lewes, DE
Attention to detail is lacking with this builder.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Bad communication with Lending Team
- Ismael R.
- Verified Homebuyer
- November 23, 2021
- Haslet, TX
Lennar is not a bad company for homes. But I would recommend you to finance with another company.
Lennar responded:
Hi Ismael, thank you for your review. We are glad to hear you are happy with your new home, however we are sorry about any communication issues you faced during financing. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Stephanie helps me a lot!
- Xiang C.
- Verified Homebuyer
- November 23, 2021
- Menifee, CA
Stephanie helps me a lot!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Don’t waste your time with other builders
- Cathryn P.
- Verified Homebuyer
- November 23, 2021
- Elizabeth, CO
From the moment we met our sales representative to the day we closed on our home we have been at HOME! Not only do we love our new home, we LOVE our neighbors!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - This is my second home from this particular builder.
- Anonymous
- Verified Homebuyer
- November 23, 2021
- Clover, SC
This is my second home from this particular builder. My experience this time around was far most the worst experience. I would not recommend this builder.
Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the disappointing experience you have faced with your second Lennar home. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 5
Lennar - Great Exleirence, Great Home
- Patrice M.
- Verified Homebuyer
- November 23, 2021
- Apopka, FL
Great Exleirence, Great Home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar provided a smooth, easy, efficient way to buy our home
- MC T.
- Verified Homebuyer
- November 23, 2021
- Sparks, NV
Lennar provided a smooth, easy, efficient way to buy our home remotely. They are professional and responsive. Quality of craftsmanship was excellent. We would not hesitate to buy from them again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The entryway needs to be finished and there are no drawers in
- Charles M.
- Verified Homebuyer
- November 23, 2021
- Hudson, FL
The entryway needs to be finished and there are no drawers in the bathrooms or medicine cabinets
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Corporate BS
- Jeffrey G.
- Verified Homebuyer
- November 23, 2021
- Punta Gorda, FL
Pushed through the process by Salesperson like cattle at the “sale call”. Home incomplete, pushed to sign off on multiple incomplete items. Financing process tedious beyond acceptable. Only bright spot of the process is the Superintendent in charge of “punch out” process is apparently the only person in the Corporate machine that cares!
Lennar responded:
Hi Jeffrey, thank you for this detailed review of your experience. We want to start by apologizing for the rushed process you faced when closing on your new home. If there are any open items in which we can assist, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
Lennar - Thank you.
- Randolph S.
- Verified Homebuyer
- November 23, 2021
- Anaheim, CA
Thank you. Great experience thus far.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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