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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17358 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17358 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Horrible new home build- buyer beware

  • Cherrish C.
  • Verified HomeBuyer
  • October 19, 2022
  • Lakeland, FL

So much wrong with our new build it is crazy and after speaking with neighbors in the community several others are having similar issues with the quality of work and issues on their homes. Had I known I would have never bought with Lennar and will not buy a home in future from this builder nor recommend them. Our home was also delayed a month on closing and issues we wanted fixed still were not done and more issues were found upon moving in. Towel wall rack fell out of the wall, tile in bathroom needs to be redone in shower, insulation left out of walls upstairs, baseboards and trim cut too ...

Lennar responded:
Hi Cherrish, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very displeased with home and lender

  • Elena L.
  • Verified HomeBuyer
  • October 19, 2022
  • Fort Worth, TX

Very displeased with process and home. Lending process was the worst I have ever been through, the home did not meet expectations. Mail box wasn’t ready to accept mail until 6 weeks after closing.

Lennar responded:
Hi Elena, thank you for your review. We are very sorry to hear about your experience with the Lending process and the home not meeting your expectations. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

experience

  • Lara V.
  • Verified HomeBuyer
  • October 19, 2022
  • Orlando, FL

It was a really bad experience buying and doing the walk through of the house . House was not properly finished. Still pending a lot of things to be complete. Never answer phone calls or emails. They are in the business of making money and they are rushing the process and cutting corners. Complicating and making it worse for the homeowners

Lennar responded:
Hi Lara, thank you for writing this review. We are sorry to hear about the lack of follow up and your bad experience when buying your home. Please send us a message with details on outstanding issues in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Closed Six Weeks Ago and Still Not Finished

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Las Vegas, NV

The home is still incomplete, my exceptions list is still open, and it's been over a month and a half since I closed. It feels like the warranty period is really there so Lennar can finish the house. I have a dip in my floor and was told it's within tolerance so there's nothing they can do. There have been issues with paint, concrete, baseboards, and more just to name a few. Let's just say I'm disappointed with who I thought was ranked Las Vegas's number 1 homebuilder.

Lennar responded:
Hello and thank you for sharing your detailed review. We are very sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Juan C.
  • Verified HomeBuyer
  • October 18, 2022
  • Land O' Lakes, FL

Just one word, the only good experience was the fantastic salesperson we had. Other than that everything else was and is hell. Construction is terrible, and warranty coverage is awful—very Bad Experience; the worst.

Lennar responded:
Good afternoon Juan, thank you for your feedback, we appreciate the positive and the not-so-positive as well. We are sorry to hear that you find the construction of your home and warranty coverage, terrible, please contact us with details if you would like us to follow up on any item or items. Send us a message at CorporateCustomerCare@Lennar.com - Lennar Customer Care.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

A builder that don't care about building a quality home

  • Tsu W.
  • Verified HomeBuyer
  • October 18, 2022
  • North Las Vegas, NV

I owned a new Lennar home before back in 2007 that's why i bought again with you Lennar, but now the quality is worst than a KB home. You can hear any conversations from 3 walls separations, meaning, 3 walls of sound proofing and still you can hear. When you flush the toilet and you can hear the water going down the pipes, windows were installed crooked. Use a level for god sake! touch up with pain all wrong shins, flat when it suppose to be glossy and glossy when it supposed to be white. The team that suppose to fix things takes days to reply and weeks to schedule. Even the toilet ...

Lennar responded:
Thank you Tsu for your detailed review and feedback. We apologize for the frustrations you have experienced and outlined above due to quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Mr.

  • Alexander M.
  • Verified HomeBuyer
  • October 18, 2022
  • Bensalem, PA

Poor craftsmanship ! I purchased a scratch and dent house.

Lennar responded:
Hi Alexander thank you for your review, we appreciate your feedback. If there are still remaining issues, we would like to know how we can assist you going forward, contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I really don't want rate Lennar. I believe Lennar to fit for construction industry.

  • Kannan C.
  • Verified HomeBuyer
  • October 18, 2022
  • Wesley Chapel, FL

I was forced to close before house was finished properly. I had 100 different issue while was forced to close my house. Still today I am having issue from Frame to Appliance. Lennar is to learn of What is Quality of workmanship, Trustworthiness, value for the price paid and responsiveness to issues. I think People created this survey should work on the quality assurance field.

Lennar responded:
Hello Kanan and thank you for responding to this survey. We are sorry for the poor experience you have faced with your new home. If there are still any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

BAD CUSTOMER SERVICE ONCE CONTRACT WAS SIGNED

  • Bibhas B.
  • Verified HomeBuyer
  • October 18, 2022
  • Riverview, FL

I had a horrible home-buying experience with Lennar and would never ever purchase anything from Lennar in my life for sure. Most of the Work was not quality work and customer service has been terrible with a lot of pending items on the day of closing and even 2 months after moving into the house. The sales representative has stopped taking calls. There was no cleaning or Welcome signs put up for my house and there were critical items like internet connection and mailboxes were not considered before closing homes for buyers. There were even lies which were told during home walkthrough because ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Kelsey B.
  • Verified HomeBuyer
  • October 18, 2022
  • Fort Myers, FL

House was delayed by 4 months. Have closed for 2 months now and there are so many things not finished and broken. Overall extremely unhappy.

Lennar responded:
Hello Kelsey, thank you for writing this review. We are very sorry for the frustrations you have experienced due to closing delays and things not being finished or broken. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Dissatisfied

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Spring Hill, FL

Not happy over all with anything from Lennar. I can’t get anything fixed and it’s been a total nightmare. I would never recommend this builder

Lennar responded:
Hi, thank you for your review, we are sorry to hear this. If there is anything outstanding that you need us to help you follow up on, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worseevet

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Riverview, FL

Wish i never knew the existence of lennar,you guys are terrible in every way possible,i got frame with this house built with the cheapest material and if there is a chance to undo everything i signed with lennar,i would do it in a heart beat.myself and a few neighbors are coming for you lennar!!!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrific

  • Peggy H.
  • Verified HomeBuyer
  • October 18, 2022
  • Ocala, FL

Terrible experience, would not recommend.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible!

  • Rachel S.
  • Verified HomeBuyer
  • October 18, 2022
  • Groveland, FL

I thought buying a home would be an amazing experience and it might be with another builder. The entire process was extremely stressful and frustrating. Lennar Corporate could careless and are pretty much useless. Good luck to anyone building with Lennar!

Lennar responded:
Hi Rachel, We are sorry to hear your experience was a stressful and frustrating one. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrific Not Worth the Price

  • Angela R.
  • Verified HomeBuyer
  • October 18, 2022
  • Johns Island, SC

Horrific! Nothing about Lennar says professionalism. Poor craftsmanship and poor customer service. Our new home has more issues than a fifty year old home. We basically had to do our CM’s job because he didn’t. Even the closing was a joke! What should have been a happy day was a cluster mess our house was filthy when we closed and we had over a 100 punch list items and not minor issues. We couldn’t even move in the first week we closed because our CM kept promising things would be done prior to closing - lies all lies some issues had been outstanding since pre drywall and he waited until the ...

Lennar responded:
Hi Angela thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership. If there are still any issues that have not been addressed, please contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience overall and no properResponse

  • Venkat R.
  • Verified HomeBuyer
  • October 18, 2022
  • Cumming, GA

Very bad experience and quality. Still so many issues. Never recommend the home to any one.

Lennar responded:
Hi Venkat, thank you for your review, we appreciate your feedback. We’re very sorry for the negative experience. If there is anything we can do to assist you by following up on outstanding items, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality Does Not Match Models or Promises

  • Kristen H.
  • Verified HomeBuyer
  • October 09, 2022
  • Erie, CO

We have had a terrible time with our whole building process. We were lied to from day one about what we could choose, lied to about availability of items, gas lit for every explanation, and the entire construction team has been condescending and belligerent. We have had to go all the way to the VP for every issue in order to actually get it addressed. The quality of workmanship and craftmanship is abhorrent. The amount of items that Lennar tries to pass off as "normal" or "good", that are actually sub par, barely to code, not to code, not straight, and downright poorly fabricated is ...

Lennar responded:
Hello Kristen, we appreciate you sharing your experience and your feedback. We are sorry for the difficulties you've described. We will forward this to the Division management team, and request them to follow up with you. If there are any outstanding items you would like us to follow up for you, please send a message with the details to corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

There is none

  • Stephen P.
  • Verified HomeBuyer
  • September 28, 2022
  • Groveland, FL

The new house is horrible they just slap them up. We new this but I didn’t thing it would be this BAD.

Lennar responded:
Hello Stephen, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience

  • Derek S.
  • Verified HomeBuyer
  • September 22, 2022
  • Erie, CO

This is the 3rd house we’ve built (1st with Lennar), and can’t believe the how little Lennar actually cares about quality of workmanship. I’m not going to list all the items as it would take too long, but major issues include roof leak, plumbing backup, not building home to plan (forgot conferred ceiling in foyer, forgot brick on column on front porch, Island installed in the wrong place, dishwasher/sink/cabinets in Island installed in the wrong orientation), and the countless other items. Trying to get anything fixed is a complete nightmare and a joke. Sometimes a trade won’t show up, if ...

Lennar responded:
Hi Derek, we appreciate your detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible worst experience ever

  • Blake B.
  • Verified HomeBuyer
  • September 20, 2022
  • San Antonio, TX

Absolutely terrible. Haven't been in two months and we have massive cracks in the walls. The doors don't shut or latch and they have fixed them 5 times already and they still don't work. We don't have running cold water. I have called over and over and I just get the run around and nothing happens. We still have things broken from our initial walkthrough that should have been taken care of when I moved in. Ive asked to get someone else to be put on the case and nothing happens and the same guy Rene doesn't help or schedules and no one shows up. Stay away from this company.

Lennar responded:
Hi Blake, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first two months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience buying a home

  • Abanoub F.
  • Verified HomeBuyer
  • September 20, 2022
  • Lebanon, TN

This is the most unprofessional thieving company I have ever done buisness with. I bought a house with lennar and during the process before they get their money they were responsive and helpful, after I closed on the house in just a couple of weeks during warranty they dont pick up calls, they don’t answer texts or Voice mail, they just ignored us completely as we were calling them about issues they made in the house that only showed after a couple of weeks To top it all- we had a leak and it was the builder’s fault and the technician that came in to look at it lied on the report to make it ...

Lennar responded:
Hi Abanoub, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not worth for the price paid

  • Rajendra P.
  • Verified HomeBuyer
  • September 20, 2022
  • Monroe Township, NJ

Small things which are very important are not being taken care of Rajendra

Lennar responded:
Hi Rajandra, thank you for taking the time to write this review. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2022
  • Saint Cloud, FL

This was the worst experience in building a house I’ve ever had. Closed on my house at the end of July, it’s now September 14th and my house still isn’t finished. If I could give zero stars, I would.

Lennar responded:
Hi and thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buying from Lennar WORST real estate mistake I have ever made.

  • Amanda K.
  • Verified HomeBuyer
  • September 14, 2022
  • Sun City Center, FL

From the lack of sales support, to the purchase agreement to the mortgage process to closing and service after closing HORRIBLE experience. The home is poorly built several structural issues, flooring issues. Worst real estate decision I have ever made.

Lennar responded:
Hello Amanda, and thank you for taking the time to write this review. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

So sad how Lennar is building these homes wish I would have built with someone else.disgusted!!,,

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2022
  • Land O' Lakes, FL

Very dissatisfied we have built 3 homes in fl and I would never buy a Lennar home again. Very poor workmanship. Totally stressed out from dealing with them. They slap their homes together and don’t care how they look.

Lennar responded:
Hello and thank you for your feedback. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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