Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17753 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
17753 Reviews in All Areas
Customer Reviews
From jan 17 since the day we closed we have been following up for street lights with no resolution as of now ie 12th march 2025
- Sneha M.
- Verified HomeBuyer
- March 12, 2025
- Peoria, AZ
Till we closed everything seemed good later for all complaints we are just being ignored
Lennar responded:
Good afternoon Ms. Sneha, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Low quality, didn't fix any findings from the inspection, lots of issues
- Anonymous
- Verified HomeBuyer
- March 11, 2025
- Edmonds, WA
Low quality homes. Lennar accepted third party inspection so we did. The inspection report is up to 50 pages but Lennar didn't fix any of them. We moved in with a house of hundreds of issues. We have been filing claims with the first year warranty every week since we the closing date. Lennar rejected some warranty requests out of no reason, and their customer care representative never answers the phone call. Don't choose Lennar in WA.
Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you have experienced. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review, so that I can share it with upper management for their review. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Next
- Anonymous
- Verified HomeBuyer
- March 03, 2025
- Peoria, AZ
I would find another builder.
Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience
- Siva V.
- Verified HomeBuyer
- February 25, 2025
- Roseville, CA
Starting from sales manager to warranty services worst experience
Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying and Homeownership journey so far. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad experience
- Walther Kenneth D.
- Verified HomeBuyer
- February 24, 2025
- Orlando, FL
No honesty about the process, constantly giving incorrect information, a lot issues with the house. It was a nightmare of experience.
Lennar responded:
Good morning Walther, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible experience
- Katie C.
- Verified HomeBuyer
- February 21, 2025
- Franklin, IN
I've been lied to continuously throughout the entire process and it's utterly disappointing that a company this large is this dysfunctional and dishonest.
Lennar responded:
Good afternoon Katie, thank you for sharing your feedback with us. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Hĥhhhhh
- Anonymous
- Verified HomeBuyer
- February 12, 2025
- San Antonio, TX
Houses not build good
Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We are sorry to hear that we did not meet your expectations. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Concrete issues all over the home, customer care doesn’t care customers, they only care about lennar
- Archana B.
- Verified HomeBuyer
- February 12, 2025
- Acworth, GA
Hello Team, Lennar is reputed builder but with zero quality on concrete. They basically don’t know how to use right concrete mix. Lack of engineering direction. All the appliances in our home are leaking. Ex : Refrigerator leak, Dishwasher leak. When we ask about concrete issues, customer service came and said sorry it’s a bad work may be done during the night time. We can’t do anything it is what it is. Customer service at lennar is there to support lennar, not the customers. They just don’t care about customers. This is our experience and feedback with Lennar with ...
Lennar responded:
Good afternoon Archana,
Thank you for sharing your review. We are sorry to hear the quality of your home has not met your expectations. If you would like to share details of your concern for us to review, please send us an email referencing this review to CorporateCustomerCare@Lennar.com. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad AC smell
- Antonio D.
- Verified HomeBuyer
- February 12, 2025
- Crandall, TX
The Ac smells bad after one month of living here I was told I'm on myownfor 800 dollars in repair because the home warranty doesn't cover it. Shop elsewhere.
Lennar responded:
Good afternoon Antonio, Thank you for sharing your feedback with us. I am sorry to hear we have not met your expectations. I will be sharing your feedback with upper management for their review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buying experience was not great
- Rayad B.
- Verified HomeBuyer
- February 06, 2025
- Statesville, NC
Paper work for closing wasn’t ready on time waited till the day before closing. And there were a bunch of mistakes. Then the day of the closing I had to sit there for way to long because they took forever to fix the mistakes! 10/10 will not ever go through lennar for a mortgage again!
Lennar responded:
Good afternoon Rayad, we appreciate you sharing your closing experience with Lennar Mortgage and apologize for not meeting your expectations. We hope that moving forward, you will enjoy your home and create beautiful memories in it. We look forward to earning back your trust as we strive to provide you with a better experience as a homeowner. In the meantime, for any general questions or warranty-related issues, do not hesitate to contact your local customer care team by submitting a request online through your Lennar account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Absolutely hate Lenner - Houston TX
- Paul A.
- Verified HomeBuyer
- February 06, 2025
- Hockley, TX
I hate Lenner. They use the cheapest materials possible, and the quality of life of the homes they build is horrendous. They have monopolized playing in our faces: foundation cracks, appliance issues, and no resolution from Lennar.
Lennar responded:
Good afternoon ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
From bad to worse
- Jorge Alberto R.
- Verified HomeBuyer
- January 27, 2025
- Kissimmee, FL
I have been working with Lennar for approximately 9 years and I have seen how over the years they are doing things from bad to worse and I appreciate that management does not care or at least they cannot do anything since the level of command is followed by one family member to another, in many cases the construction manager is the wife of the person who is in customer care or the brother of the guarantee and so in this way they cannot make each other look bad. As an investor as well as a realtor who works with investors, unfortunately I cannot recommend Lennar more given their poor treatment ...
Lennar responded:
Good afternoon Jorge, thank you for bringing this to our attention. We're sorry to hear that we haven't met your expectations. We hope to have the opportunity to regain your trust as we are continuously working to improve the homebuyer and homeowner experience. If you would like to share any details of your experience or have outstanding issues that need attention, please email us at CorporateCustomerCare@Lennar.com so we can assist you with follow-up. For future questions or warranty, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality, poor workmanship . Poor response from Lennar Team.
- Anonymous
- Verified HomeBuyer
- January 23, 2025
- Dover, DE
The quality of materials are basic as to be expected in a builder grade home. I don’t have an issue with the materials used. I have an issue with the installation and construction of those materials. From top to bottom, every surface, every install could have been done better by just about any DIYer than the Construction crew for Lennar. I blame the construction managers on up the chain of command. In my experience, the construction managers only care about pushing your closing date through and the earlier the better, despite knowing issues prior to closing. My experience: ...
Lennar responded:
Thank you for your review. We’re sorry to hear about the issues you encountered during your home-buying ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
False advertisement about amenities and closing process rushed
- Bikram S.
- Verified HomeBuyer
- January 23, 2025
- McKinney, TX
The Cypress Creek West website explicitly stated amenities, swimming pool and children's playground would be onsite. However, after the earnest money deposit is made (which I would loose if I withdrew) I later discovered these amenities are located in different communities across the street, requiring shared access. The closing process was extremely rushed. I was given only a few hours for the walkthrough simultaneously while touring the house with representative. This left no time for thorough cosmetic inspection, and any issues raised during the representative's explanation were ...
Lennar responded:
Good morning Bikram, and thank you for sharing your feedback. We are sorry to hear the community has not met your expectations and that the closing process was extremely rushed. We hope that moving forward, we can earn back your trust by offering an improved homeowner experience. In the meantime, for any general questions or warranty-related issues, please do not hesitate to contact your local customer care team by submitting a request online through your account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing Service by Lennar
- Anonymous
- Verified HomeBuyer
- January 23, 2025
- McKinney, TX
False info and poor quality
Lennar responded:
Thank you for your review. We’re sorry to hear you feel you were given false info and we did not meet your quality ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Highly unprofessional behavior
- Ajay L.
- Verified HomeBuyer
- January 17, 2025
- Buford, GA
Experience with Service department and sales agent was not not at all supportive
Lennar responded:
Good morning Ajay, Thank you for your review. We are sorry to hear that you experienced unprofessional behavior from our service and sales ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever buying a home!
- Arturo C.
- Verified HomeBuyer
- January 17, 2025
- Seguin, TX
Dealing with Lennar has been a nightmare! Their responsiveness is non existent and anytime there is a problem, they pass the buck to someone else and you never get a straight answer from anybody. We were warned to stay away from Lennar but we did not listen and we paid the price. I would greatly advise any new home buyers to STAY AWAY FROM LENNAR!
Lennar responded:
Good morning Arturo, and thank you for sharing your experience with us. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience buying a home and even worst built quality.
- Sashindra N.
- Verified HomeBuyer
- January 16, 2025
- Maiden, NC
No one knows what’s happening and keep on moves the closing date and on the day of the closing they informs you that they are not closing today. Walk through days mentions are waste of every once time, firstly they give you the date and no one shows up at the house for the walkthrough and secondly when you point anything to be fixed the simply say that’s how it is and cannot do anything now. Everything was cracking up in the new house and when I asked about that they say they won’t fix the cosmetic damage. There are 100s of cracks to wood and walls and joints and nails and screws are popping ...
Lennar responded:
Thank you for your review. We’re sorry to hear that your home-buying experience did not meet your expectations, and that we fell short of delivering the quality you expected for your ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do not buy Lennar!
- Anonymous
- Verified HomeBuyer
- January 16, 2025
- Ontario, CA
Don’t like it at all
Lennar responded:
Good afternoon and thank you for your review. We are sorry to hear we did not meet your expectations. If there are any outstanding warranty items you need assistance with, please send an email with details of your concern to CorporateCustomerCare@Lennar.com and reference this review, so we can help with the follow-up. For future warranty issues or questions, please continue to reach out to your local Customer Care team by submitting a warranty request through your Lennar Account. This helps ensure your request is documented and prioritized for faster resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
STAY AWAY ITS A HOUSE NOT A HOME
- Derek Lee G.
- Verified HomeBuyer
- January 16, 2025
- New Braunfels, TX
First off after several (6-7x) of getting and sending my homeowners insurance correction after correction from the lending team I was threatened with being charged per day that the house went over closing even after sending them everything I was getting from progressive. So they forced my hand into Lennar Insurance. Then I had a family emergency where my mother needed surgery, so I needed to push our closing date by 2 days!!!! so that I may be with her Lennar homes said no that I needed to close or they would walk away as they were confident an investor would pick it up and close on the ...
Lennar responded:
Good afternoon Derek, Thank you for sharing your recent homebuying experience with us. We are sorry to hear that we failed to meet your expectations. If any outstanding warrantable issues have not been addressed, please send us an email with details of your concern to CorporateCustomerCare@Lennar.com referencing this review so we can help you follow up on ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointed
- The M.
- Verified HomeBuyer
- January 16, 2025
- Osseo, MN
Don’t don’t don’t don’t dont
Lennar responded:
Good afternoon and thank you for your review. We are sorry to hear we did not meet your expectations. If there are any outstanding warranty items you need assistance with, please send an email with details of your concern to CorporateCustomerCare@Lennar.com, and we'll help with the follow-up. For future warranty issues or questions, please continue to reach out to your local Customer Care team by submitting a warranty request through your Lennar Account. This helps ensure your request is documented and prioritized for faster resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyer beware!!! Do not buy from Lennar!
- Anonymous
- Verified HomeBuyer
- January 16, 2025
- Ruskin, FL
I would never recommend buying a home from Lennar. It was a nightmare from start to finish and still is to this day. The process took 3 agonizing months to close because their mortgage team had issues with us not being married or FL residents yet. Then we found a ton of things wrong with OUR BRAND NEW HOME. They made us do a new home introduction 1.5 months before we closed and then a month after we closed when we finally got to move in, we found a whole list of things that made our 800K home feel like a foreclosure home. I cannot take a bath in our tub because they have so much crap caked on ...
Lennar responded:
Good afternoon and thank you for sharing your review. We are sorry to hear about the poor workmanship you've encountered in your new home. If there are still any outstanding warranty items you need assistance with, please send an email with details of your concern to CorporateCustomerCare@Lennar.com, and we'll help with the follow-up. For future warranty issues or questions, please continue to reach out to your local Customer Care team by submitting a warranty request through your Lennar Account. This helps ensure your request is documented and prioritized for faster resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Anonymous
- Anonymous
- Verified HomeBuyer
- January 16, 2025
- Homestead, FL
Bad Very bad finish and the representatives do not respond and take a long time to solve the problems.
Lennar responded:
Thank you for sharing your review. We are sorry to hear about the lack of responsiveness you've encountered regarding items to be resolved. If there are still any outstanding warranty items you need assistance with, please email us at CorporateCustomerCare@Lennar.com, and we'll help with the ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
An honest review.
- David M.
- Verified HomeBuyer
- January 16, 2025
- Punta Gorda, FL
This breaks my heart to even right because we have dreamed of moving to Babcock for years, but what was supposed to be one of the most exciting times in our lives quickly became a nightmare. We have previously purchased a new construction home from Lennar, and we have never been treated so poorly. Trustworthiness Our representative failed to ask what we were looking for, giving us only a few hours to decide on a home and displaying anger when we requested more time. When we asked to see a model that wasn’t in Babcock, we were told there were none. However, our real estate agent ...
Lennar responded:
Good morning ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very bad planning, don't consider the buyer wellness, took 1 year to built
- Anonymous
- Verified HomeBuyer
- January 16, 2025
- Baltimore, MD
Next time plan and deliver value to buyers, don't deliver the house in Nov.
Lennar responded:
Good morning and thank you for your feedback. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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