Lennar Reviews

You pay for what you get with Lennar. Eagle Home Mortgage is the worst company I have ever worked with.

I been closed this house for about 4 months and lennar still need to repair stuff from my house, I been losing money all this time. and just one or two persons call me to see what happens, but I still waiting. so disappointed

Gail was great but Melanie not so much. She was very unresponsive as our assigned concierge. Whenever she did respond it was very vague and not helpful. The loan process was daunting but I made my way through it. In my opinion my loan officer Mrs Jennifer Casey was good but I felt as though the curse of knowledge got the best of her. This was my first time buying a home and it was tough to navigate certain terms and contracts as I was expected to sign things with no walkthrough. Maybe this isn’t Lennars responsibility but it would be value added if you had a program that puts a first time homebuyers mind at ease. I acknowledge that I may have caused a bit of a rift by deciding to buy a different home as my home was being built but I was rushed into signing and processing paperwork because it was the end of the month. They even had the builders rush to fix things found in our inspection that didn’t get fully fixed until weeks after we moved in. My overall experience was underwhelming and I will own a piece of that as I should have done better with knowing the home buying process and accepted the consequence that come along with signing for a house last minute. ... More

Once we had an agreed upon price and I was ready to buy the particular home, the salesperson raised the price like $10000. shady business tactics by Lennar. Won’t be getting my business any longer

Whole process was very aggravating. From the delays to the lack of communication. Move in dates were pushed back 4 months. There was a constant rotation of realtors. Value is decent compared to larger cities. Disappointed in the lack of options for the home. Came with basic white cabinets and a horrible vinyl flooring. I do love the future plans for the area.

Holly was amazing and was very responsive and helpful at every question or issue that arised. Carter was helpful with anything we needed. The large issue has been the lawyer and analyst they missed a few things and rushed through the paperwork missing multiple things and causing issues which to this day have still not been figured out. Tom and Diane were all over the place and contradicting themselves and each other through the whole process. We are still out almost 1000 because of they wrote a check to a creditor that can't be cashed and we have waited nearly two month for this issue to be fixed for something that was paid off in July and we closed end of September. They missed this and tried to give some terrible excuse for the reasons why. They made a mistake and its been unacceptable the way they have tried to fix the situation or I should say haven't fixed the situation. Ive sent in numerous documents stating its paid off and I still have not had the checked changed to my name so I can recoup my own money I paid twice now. On the positive the house is great , love the location, everything else has been wonderful but that situation is beyond unacceptable at this point. It seems oh well you closed so not our problem we messed up tough luck. That will get fixed maybe at some point if not you're out 1000 ... More

Everything was great throughout the buying process. Once you close, the attentiveness and assistance stops. Even trying to contact the closing department and get a callback or response is practically impossible. In addition to that, at times there are construction workers violating City of Laurel city ordinances by conducting construction before the hours that are in the ordinance.

I wanted to bring to your attention what has been one of the most disappointing experiences I’ve had in the process of closing a home. I traveled from Atlanta to Spartanburg with my family to attend the acceptance walkthrough and complete the closing the following day. We took two days off from work and booked a hotel stay, intending to celebrate an important milestone. Unfortunately, what should have been a joyful occasion turned into an extremely frustrating and upsetting experience. To begin with, the acceptance walkthrough was poorly handled. There was no greeting or even a simple handshake. We were told it would be completed quickly as all issues had already been addressed and all that was needed was our signature. However, since we had arranged a virtual celebration, I walked through the home and pointed out a few concerns that either required attention or clarification. Specifically: Lawn Condition: The lawn looked dead. I asked for some assurance that it was healthy or that any future issues would be addressed. Washer and Dryer: These appeared to be very basic models. I wanted to confirm whether they matched what was originally promised or if there was a downgrade. Garage and Refrigerator Cleaning: The garage had not been cleaned properly, and there were visible fingerprints on the refrigerator, likely from the installation. When we brought up these concerns, the property manager responded in an extremely rude and unprofessional manner. He accused us—and even our children—of deliberately damaging the property to sabotage the closing. This accusation was both baseless and offensive. At no point were we alone in the house. We were wearing socks during the walkthrough, and my daughter remained in the car with our pet, as pets are not allowed inside. We had no reason whatsoever to interfere with the process, especially given the time, travel, and effort we had invested to ensure everything went smoothly. When we expressed our objection to this behavior, the property manager asked us to leave and slammed the door in our face. We did not re-enter the home after that. Frankly, many people in our position might have walked away from the deal altogether. However, despite this treatment, I still proceeded with signing the acceptance documents from my car parked outside, simply to avoid any further delays or inconvenience—for your sake and ours. To make matters worse, we were informed 2-3 hours before that the closing had been moved to August 8th. Had this change been communicated earlier, we could have avoided the travel and time off from work. This entire experience is in stark contrast to the home we purchased from another builder like Pulte, where everything was handled with professionalism, respect, and clear communication. Overall, the experience here felt poorly managed and completely unprofessional. I would like to formally escalate this matter to the highest level. Please provide me with the contact details of the regional head or the appropriate person I can speak with to report this incident. ... More

First off there was no model to look at! There was no shower door in master shower; no towel racks in any of the 3 bathrooms. No grab bars for us seniors. We had to purchase our own garage opener for the small garage. The patio out back - you can’t even put a chair on it (it’s too small). I wasn’t allowed to change the carpet in the bedrooms to tile unless I paid for it after closing. We had to get the plumber out for the water heater and washing machine

I am not sure who and what kind of backwards hiring is happening here, but these are the most unhelpful, most pushy, group of people I have ever dealt with. They are lucky my Home Concierge and loan officer were kind because the entire team outside of them is unorganized and unprofessional. All the way up until closing no one could tell me how much money I had to bring to the signing, no one could find my keys after they figured out the money situation, and I am still having questions and NO ONE from Lennar wants to help they hang up right after I ask a question. All I need to know is who can answer my questions if not the people I got this house from. DO NOT buy here. These people are not trustworthy just from their inability to answer me now, the rushing of the entire process, the disorganization. They are in charge of one of the most important purchases of your life and they cannot even do their job well. ... More

Overall, this wasn’t a pleasant home buying experience. It was very difficult with connecting with the initial representative with questions and she never got back in touch with me. I had to ask the loan employee to assist with the connection multiple times. Once I got into the home the Lennar has been very response to my needs as it relates to fixing things. She has been very awesome and I sincerely appreciate her.

Buying experience was really bad! The only reason I kept on the process is because our home price rebate was really good and because of our realtor, but lennar sales agent was really not helpful and I wish I could say differently but I can’t. Seller did not answer a lot of our questions, deflected a lot of simple questions and at the end they didn’t even show up for our key delivery. I would not recommend them to any family members or friends, I’m sure lennar has really good people working for the company but the ones who helped me, were not!

Our closing process with Lennar was highly unsatisfactory. The representative, Diana, displayed unhelpful and defensive behavior, particularly when questioned about inconsistencies in the final numbers, including a missing wire transfer. Furthermore, an agreement was made regarding the use of buyer funds for non-recurring expenses, which Diana contradicted by stating Lennar's historical policy of not covering such costs even though it was agreed to be paid we had to pay the cost. During the signing of closing documents, several discrepancies were identified, which Diana prioritized over accuracy, insisting on signing on time despite incorrect paperwork. This caused delays while corrections were made. After closing, additional payment was unexpectedly requested due to inaccurate figures once again. The realtor commission funds were also held longer than necessary. Diana stated that HUD would not be paid until funds were received. Though the funds were eventually paid to Lennar, the $17,000 HUD payment, for a closing in April, remains unpaid as of July. The check was initially issued with incorrectly missing account information, returned, and re-issued to the wrong company, demonstrating disregard for payment instructions. Attempts to address this with Diana resulted in blame directed towards the lender, and she took no accountability. This experience with Lennar has been incredibly frustrating and negatively impacted the homebuying process." we are currently working on attempting to collect our 17k payment so we can pay hud directly hopefully the person reading this can help us expedite our payment to us since Lennar title can’t get it right. ... More

Sales - good Closing - average at best Walk through - nothing done between walkthrough and closing. And then they tried to send me to the Warranty team to input more than 15 issues. None of them were terribly hard…they just weren’t completed at anll. It wasn’t until I had to find the correct person, Bo that something got done. Thankfully Bo took care of the customer and without his intervention the experience could have been worse.

My agent told me that my work vehicle would be okay to park in the neighborhood, but a week or two after moving in, the Hoa President stated that it was not allowed. Now we’re in a big financial bind to either find another place to live and move or to find a place to move my truck and end up paying a monthly rent for that. It was a terrible lie that got us in this place.

I hear closing is nothing short of a stressful time that every home buyer just wants to get over with. But in my case this was “never seen before delays” and unprofessionalism from the loan officer, but more so on the loan processor. A few documents that were submitted to Lennar earlier in the closing process for the closing date got lost in Lennar hands, causing my closing date to be delayed by 2 days and closing at 9:50PM… So pretty much 3 days.

My experience was so bad when i finished the closed date

I do have very bsd experienced with real stat i would not recommended no one Lennar

House itself is wonderful! Buying experience 0/10. Lennar agent was a no show no call at closing. Told me that I had no HOA fees for 2 years. Upon reading the disclosures, I found that this misleading information was due to to me prepaying for them. Closing was delayed which cost me $1200 to extend my lock rate and associated housing fees as the closing was delayed a whole month.

I bought the house as a broker and the sales team didn't mention the bonus they were giving to the other brokers for the house in that community. The lender team was very irresponsible. They provided Closing Disclosures the day before closing after repeatedly asking for it.

The selling/builder agent was awesome. The property is beautiful. However, Lennar Mortgage representatives did not pay any significant attention to the buyers needs or wants. We had difficulty communicating and being responded to. They were not able to close on the date we had originally agreed upon for no apparent reason other than they weren’t ready. Every time we talked to a mortgage representative, It was like the first time we were being introduced. A very horrible and not well orchestrated event. I would not recommend using linear mortgage to handle the closing. If not for the incentives that were offered, we would have walked away. ... More

I had an extremely disappointing experience with Lennar that I feel compelled to warn others about. From the start, I faced discriminatory treatment and an unnecessarily stressful loan process that made homebuying a nightmare. Despite having strong financial qualifications, Lennar’s lending team created unreasonable obstacles, delays, and inconsistencies that felt intentional. Communication was poor, and instead of providing solutions, they made the process more difficult. Their lack of transparency and fairness was beyond frustrating. If you are considering purchasing a home from Lennar, be very cautious—especially if you suspect you may be treated unfairly. I strongly recommend looking at other builders who value integrity and treat all buyers with respect. ... More

I had the worse home buying experience!!! NEVER use all Lennar products together, like the builder and loan company (even though they give you insentive) because when 1 of them goes wrong they will work together to screw YOU. From the start the agent Kim was terrible. We felt something was off but didnt want to make blank judgements. But 2 weeks before closing all truth came out when they discovered a negligent issue that they didnt tell me about and after waiting 9 month their response was "well you can just let it go" mind you at this point I had already submitted my rental move out notice. Letting go would mean homeless with 3 kids and a dog. From there I could see the agents working hard to convince the loan folks to deny my loan. This would have been good for them then their negligence would be disolved. Ohh boy they tried, but God was bigger and he found me ways, and everything they threw at me didnt stick! But it was such a painful experience I vow to speak out everywhere once my emotional wounds have healed. The home itself is good and spacious but 1 horrible thing is there is zero sound proofing. We hear conversations in any room and toilets flushed from 3rd floor. Overall no thank you, never Lennar, I will go back to DR Horton! All they had to do was be truthful to me and treat me like a human. Instead profits and numbers were more important. REMEMBER THIS!! You are not important to them, dont waste your time! ... More

Poor design. How can you build a house facing the water with the minimal view

My experience was not the best. There were Docusigs almost weekly. There seemed to be very little communication between the loan officer and the underwriter so I was asked to provide information more than once. There were delays that I still don’t understand. I waited in the attorneys office to close for twelve hours . I was given te wrong keys to my home. There was no information about the community. It was a mess!