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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17753 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17753 Reviews in All Areas

Star Rating Breakdown

5 ★ 7230

4 ★ 3366

3 ★ 3012

2 ★ 1926

1 ★ 2219

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Worst experience ever!

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Longview, WA

Was promised several options for internet in this area by the customer support manager and PDF. Bought the home and moved in to discover I only have 1 option and it’s the worst internet provider in the area. After the initial work through areas that needed to be approved weren’t address by the time we did a 2nd walkthrough. I have coworkers that were looking to buy in the area and have drove them away from Lennar after my terrible experience.

Lennar responded:
Thank you for sharing your review. We are sorry for any issues you might have experienced during your Homebuying journey, especially with the internet provider options. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Michael

  • Michael C.
  • Verified HomeBuyer
  • November 29, 2024
  • Calabash, NC

I was constantly lied to by the construction manager that things would be fixed before closing and it wasn’t. Now every week I’m dealing with the warranty department which that person said this house should never have been closed on in the shape that it was in. I’m trying to get a petition on Lennar from other homeowners that have problems. Fire your construction manager.

Lennar responded:
Thank you Michael, for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We understand your frustration with closing on an unfinished home. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad overall

  • William Jay H.
  • Verified HomeBuyer
  • November 22, 2024
  • Justin, TX

Everything I see is nothing but a rip off. Want your money, after that no follow up on customer to see how things are. Never heard from salesperson to see if I was happy and how everything is going. Never will I buy from Lennar again.

Lennar responded:
Good afternoon William, thank you for your recent feedback. We are sorry to hear you feel your home buying experience was a rip-off. We hope that we can earn back your trust and provide a better experience as a homeowner. If there are any outstanding items to be resolved, please send us an email referencing this review with the details to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst sales and concierge personnel to work with!

  • Anonymous
  • Verified HomeBuyer
  • November 18, 2024
  • Blaine, MN

Don't work with Jennifer in sales and Whitney in the concierge dept unless you want a headache! Stay away from Lennar mortgage. Whitney is an untrustworthy person, they are not worth the headache.

Lennar responded:
Good morning, and thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt the people you worked with were untrustworthy. If you would like to share details of your experience, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is invaluable and will help us improve, with the goal of providing a better experience in the future. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Beware! Steer clear of lennar.

  • Jose O.
  • Verified HomeBuyer
  • November 18, 2024
  • San Antonio, FL

Company has been absolutely horrible since moving into the house. I’ve been here for less than a month and a half. I’ve had a roof leak due to my vents not being installed properly. I’ve had breakers go out. I’ve had things not sealed and also I’ve had a hole open up in my lanai. Trades people have been scheduled to come out they no-show customer service reps also ghost you when you try to get a response out of them. I paid 421K for my house and Jesus Christ. I can’t believe paying that much money gets you such bad customer service Lennar is a horrible company. Do not buy go elsewhere.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you have experienced with your new home. We hope that moving forward, we can earn back your trust and provide a better experience in the future. I have shared your comments with your division's upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Below expectation

  • Suemei T.
  • Verified HomeBuyer
  • November 16, 2024
  • Carson City, NV

A faulty installation of the dishwasher flooded our kitchen on 9/26. A contractor had to come in to rip off, dry and clean the floor boards plus remove the damaged cabinets. We were forced to stay away for 11 days. After over 2 months, the floor and cabinet replacement still has not started because the materials have not been delivered. Really? How was the logistics planned to have such a long lead time?! Our next door neighbor also had a faulty installation of the wash machine and their laundry room and living room were flooded, too. Talking about the quality of work, I really can ...

Lennar responded:
Good afternoon, Suemei. Thank you for sharing your review. We are sorry for the inconvenience and frustration you have experienced. We appreciate your patience as we work toward resolving this issue. I have shared your concerns with upper management in your division for their review and assistance. Sincerely, Lennar Corporate Customer Care.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worse experience , bad investment

  • Noel S.
  • Verified HomeBuyer
  • November 15, 2024
  • Athens, AL

Home came with multiple cracks in the foundation that was covered up under carpets and Vinel flooring . Only noticed after ripping out carpet to add more Vinel flooring . If I knew the foundation that many huge cracks , I would have passed on buying this property. Poor workmanship and very poor customer service .

Lennar responded:
Good afternoon Noel, Thank you for sharing your feedback. Please don't hesitate to reach out to your local customer care team if you have any questions or issues you would like them to look into, by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience . Never again purchase from lennar

  • Manan S.
  • Verified HomeBuyer
  • November 11, 2024
  • Land O' Lakes, FL

Please check everything very carefully before accepting house. There are many issues in the house and warranty sucks. Please stay away from purchasing Lennar if you have other builder options. Lennar delivers poor quality house. Also their sales and construction team is very irresponsible and careless. They usually don’t listen and deliver on promises they make to customers.

Lennar responded:
Good morning Manan, and thank you for taking the time to share your feedback. We're sorry to hear that we did not meet your expectations regarding quality and that your home purchase experience was less than ideal. We hope to have the opportunity to rebuild your trust and provide you with the excellent homeowner care you deserve moving forward. Please do not hesitate to contact your local Customer Care Team by submitting a warranty/service request using your Lennar Account. This way, your request is documented for an efficient resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

first payment was stolen b y Lennar

  • Michael H.
  • Verified HomeBuyer
  • November 07, 2024
  • Wimauma, FL

Ive scheduled my first payment to be electronically sent to Lennar Mortgage on the 28 October 28 2024 because it's due 1 nov 2024. They didn't inform me that th loan had been switched to a different loan company. Only the escrow payment made it to the my first payment. This is fraud!

Lennar responded:
Good afternoon Michael, We're sorry to hear that you feel your first payment was mishandled by Lennar. Please reach out to Lennar Mortgage, and they should be able to assist you in locating where your payment went. If you want us to help you follow up, please send us an email to CorporateCustomerCare@Lennar.com referencing this review and details of your concern. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience!

  • Anonymous
  • Verified HomeBuyer
  • October 29, 2024
  • Raleigh, NC

I could write pages about how awful my experience has been, but to summarize things….I wish I would have never brought a house with this builder or in this neighborhood.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We regret that your experience did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality cookie cutter homes

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Durham, NC

Build cheaper, build more, and charge twice what you would have charged three years ago. THAT’S the Lennar way.

Lennar responded:
Thank you for sharing your experience with us. We’re sorry to hear that we didn’t meet your expectations in terms of quality and price. We value your feedback and hope to have the opportunity to improve your experience as a homeowner moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible

  • Kimm T.
  • Verified HomeBuyer
  • October 23, 2024
  • San Antonio, FL

If I knew what I know now I would not have purchased this home! This has been the worst experience! Starting with the Mortgage Company forward! The mortgage experience was the worst mortgage experience I have ever been through. Everything was so complicated and you never spoke with a person! This is not good for a 55 and over community especially! It was extremely frustrating and I spent 10 days looking at and signing documents online which was very difficult and I only had 28 days to pack up and get out of my house! No one ever contacted you by phone, only email and I couldn't sit there and ...

Lennar responded:
Thank you Kimm, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We understand how disappointing it can be to encounter issues with the mortgage process, walkthroughs, and warranty services, especially after investing in a new ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very disappointed

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Fort Worth, TX

I am very unsatisfied with the whole experience. Worst ever decision I made to purchase thru Lennar.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative home purchase experience, and are sorry that it did not meet your expectations. Moving forward, for general questions or warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor experience with receiving keys difficult process

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Ontario, CA

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the experience you have had with receiving your keys for your new home.
For general questions or warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

from day 1 day of closing till now

  • Dhaval P.
  • Verified HomeBuyer
  • October 23, 2024
  • Westfield, IN

issue #1 Day of closing plan was not discussed or no one contacted us cause they had wrong number in system despite 10 emails to correct in systems, also not only that they just put that on saying we were late take key from here and have fun.. Issue #2 came to find out mold pre exits issue and they did handle well to resolve all though time we loose did not got reimburse cause they fixed it in timely manner how that make sense when you are buying brand new home and have to deal with this all

Lennar responded:
Thank you for sharing your feedback, Dhaval. We sincerely apologize for the issues you have experienced with your home purchase. We understand how frustrating it can be to deal with communication errors and unresolved issues, especially when purchasing a new ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I Will Never Purchase a Lennar Home Again.

  • Derek G.
  • Verified HomeBuyer
  • October 22, 2024
  • Toano, VA

Upon moving in, they left windows open that we could not reach or see, which led to water damage, the workmanship on the construction is horrible, even to the naked eye. There are issues with stairs that don’t align, finishings that don’t align, paint on floor and carpet, and many other workmanship issues. When asked to fix prior to moving in, they declined to do it and said it is what it is, and made up lame excuses. With the visible workmanship being as bad as it is, it’s worrisome what can’t be seen. Our grass was also left unattended when the sod was put down, and they never watered it, ...

Lennar responded:
Good afternoon Derek,

Thank you for taking the time to share your home-buying experience. We will share your concerns with upper management for their review and assistance. In the meantime, you can easily submit a request online through your account for any general questions or warranty-related issues. This ensures that your request is documented, prioritized, and addressed promptly.Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worse than imaginable

  • Annamaria T.
  • Verified HomeBuyer
  • October 18, 2024
  • Myrtle Beach, SC

Horrific craftsmanship, no response to concerns. Floors are not even worth what Lennar even paid for them

Lennar responded:
Thank you for taking the time to share your review. We sincerely apologize for the negative experience you have had with your home purchase and are sorry that your experience did not meet your expectations.
If there are any outstanding warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Nonexistent communication, unprofessionism, and not consistent

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • North Chesterfield, VA

Failure to deliver on time No communication After multiple follow ups for communication met with rudeness and unprofessionism. Does not supply products initially promoted Worksmanship is subpar Would never recommend to any homebuyer.

Lennar responded:
Thank you for sharing your feedback. We deeply regret the issues you faced with communication, professionalism, and the quality of our work. Your experience does not reflect the standards we strive to uphold, and we apologize for any inconvenience ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Paul

  • Paul L.
  • Verified HomeBuyer
  • October 16, 2024
  • Essex, MD

Is the whole experience with lennar was very disappointed and The worst experience I could imagine. They say buying a home should be one of the most happiest days of your life. I was jerked around so much in disappointment with the whole experience. I will never buy another home from the lennar again and I will tell anyone that asked me to stay away

Lennar responded:
Thank you for sharing your feedback, Paul. We are truly sorry to hear about your disappointing experience with Lennar at Water's Landing Townhomes in Essex, ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Headache - Never again

  • Marissa S.
  • Verified HomeBuyer
  • October 16, 2024
  • Summerville, SC

The entire process has been a headache purchasing this home. Issues that arose with my inspector were not properly fixed before closing and is still something I am fighting Lennar with. They are quick to respond to issues but then “complete” them in the portal when it truly has not been fixed. I’m spending close to half a million dollars on this home and I’m getting work that is worse than my 250k DR Horton home. The employees are quick to bash DR Horton however none of these simple issues were a problem them - nor was it an issue from DRH getting support to get them fixed. You can ...

Lennar responded:
Thank you for sharing your feedback, Marissa. We are truly sorry to hear about the issues you faced during your home buying process at Carnes 42s DB in Summerville, ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not good experience

  • Marina T.
  • Verified HomeBuyer
  • October 16, 2024
  • Lakewood Ranch, FL

It was very stressful. They approved me for a loan. I payed 30% down payment and after that they told me that I am not approved and I needed to pay off my car. That was not the plan in first place. I had to spend all my money before I made this big purchase. I don’t want to see any email from Lennar ever again.

Lennar responded:
Thank you for sharing your feedback, Marina. We are truly sorry to hear about your stressful experience with the loan approval process and the unexpected requirements that ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Couldn’t help

  • Keysha Lynn S.
  • Verified HomeBuyer
  • October 16, 2024
  • Winter Haven, FL

Could not come to a conclusion on the safety issue that all home owners of this build have . No power no access to your garage . No door from the inside of the house . MISSED WORK OVER NOT BEING ABLE TO OPEN GARAGE !!!!!!!!!!!!! NOT A SMART BUILD . All I was told that they can’t do anything to help me

Lennar responded:
Thank you for sharing your feedback, Keysha. We are truly sorry to hear about the safety issues you faced with your home, especially the lack of access to your garage during a power outage. I have shared your concerns with upper management for their ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Shady to say the least

  • Stephanie B.
  • Verified HomeBuyer
  • October 16, 2024
  • Bennett, CO

Lennar mortgage was misleading during the application process, the home is built with poor quality, items were stolen out of the home after under contract to buy, lennar mortgage closing agent did not provide the original mortgage note or security instrument for my records. They also got an advance on my security instrument for the full maturity amount and are now trying to hide the money they received from the Federal Reserve bank while still charging me monthly payments. Not to mention I closed with Lennar, so explain why Experian says Eagle Mortgage, and Equifax says American Universal ...

Lennar responded:
Thank you for sharing your feedback, Stephanie. We are truly sorry to hear about your experience with Lennar Mortgage and the issues you faced with your new home at Bennett Village. We appreciate you bringing these concerns to our ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar really gave us a raw deal

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • Monroe, WA

We are beyond sad for agreeing to go ahead with a Lennar home. Feels like we got a lemon though it was a "brand new home". Almost nothing working, plumbing is substandard with leaks all over the place. Electric quality is so crappy that they switched the wiring. Just crazy, never heard of anything like this. Though the cake as it were must be taken by the sales team - pushy and lies are their only two tools.

Lennar responded:
Thank you for sharing your feedback. We are truly sorry to hear about your experience. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar…where the customer comes LAST

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • Ave Maria, FL

While the community is attractive, the builder takes 1000% of the enjoyment of owning a new home away from the buyer. From omitted items which are in the contract, to shoddy construction, to deceptively low HOA fees, Lennar is the champion of bait and switch.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing these concerns to our attention. We strive to provide the best possible service and quality to our homeowners, and we are sorry that your expectations were not ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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