Lennar Reviews

Lennar lending was the worst experience I’ve ever had to deal with. Took 5 days past first closing date to actually close. Kept coming up excuses to why they could not get paperwork done. Suggestion to company make one contact point throughtout the whole process to many hands involved with the process definitely Lennar inner communication was none.

The sals person doesn’t have much experience and irresponsible. The day in last year November when we first came to the sale office is also her first day at this subdivision. Both her iPad and computer didn’t work, she didn’t pay attention to what we said to her which caused misunderstanding late. She insisted us contacting a Lennar financial person at Austin, and late on she told us to switch another person at Houston. I have to register twice. Except an initial few messages, she never contacted us, and she even didn’t response to my messages on time. Furthermore, We didn’t get the full copy of our signed contract until l asked her at the time closing to our closing date. ... More

WORST EXPERIENCE EVER, LENNAR! From the fact that: 1. You sent us a "Notice of Non-Compliance" and said you were going to cancel our contract and retain our deposit after LENNAR failed to provide the home on the scheduled due date due to construction delays. Why would you send this Notice of Non-Compliance when it wasn't our fault for the delay? This caused EXTREME stress during an already stressful time. SHAME ON LENNAR FOR CAUSING THIS STRESS! 2. Our Lennar "Sales Agent" Jonathan ditched us leaving us with no representation on navigating Lennar's home-buying process. Why did he ditch us? Because our appraisal came in much lower than the purchase price and we asked that we negotiate the price to the appraisal price. He never answered our calls, when he would finally get back to us he would schedule a time for a call but then didn't call us for hours later. Poor time management! SHAME ON LENNAR FOR HIRING HORRIBLE AGENTS (we aren't the only buyer in the neighborhood who said the same thing about this agent by the way which we learned after we closed escrow so this wasn't a "disgruntled homebuyer" experience). 3. Everything is Included is a joke. You need to get rid of this motto because clearly everything is NOT included. Even though LENNAR made us docusign an "Everything's Included" document that included towel bars, towel hooks, and a paper towel holder, this was not provided. SHAME ON LENNAR FOR RENEGING ON THE CONTRACT! Since we have had no resolution on this and our Area Sales Manager Blaine kept saying "Do you want the house or not?" (what kind of customer service is this anyway?), we have been forced to escalate this to Lennar Executives. If we don't get resolution from this, we will go to the media to inform other local area buyers to read through their "Everything's Included" document. The models still have these items and they do not include "optional" signs on them. GET RID OF THE "EVERYTHING'S INCLUDED" MOTTO LENNAR -- IT'S A LIE!!! Lennar has taken other things off of their "Everything's Included" list -- downsizing refrigerators, taking away the mesh system, removing the ice maker, etc. etc. etc. etc. etc. etc. Again, SHAME ON LENNAR FOR MAKING THIS THE WORST HOME BUYING EXPERIENCE OF MY LIFE. I WILL NEVER, EVER, RECOMMEND LENNAR TO A FAMILY MEMBER OR FRIEND. ... More

Extremely bad experience. Would not recommend their preferred lender. If you have a lender, use your lender.

We got sucked into using Lennar's lender for money towards closing. If the housing market wasn't so tight right now we would have backed out after dealing with the lender Jennifer. She was unresponsive, unprofessional & lacked knowledge required to do her job. It was a terrible first time homebuying experience. If you can avoid this, go with Lennar, if not stay clear.

When we first met RJ, the sales rep, in November, he told us that the prices had been reduced considerably because Lennar needed to sell all of their inventory by the end of December 2023, in order to be able to build new homes in Franklinton. He lead me to believe that the prices would go back up in the new year and that these prices were almost “too good to be true.” This caused “the fear of missing out” within me, so I was compelled to sell my home on Opendoor (the only way Lennar accepts contingencies), for a $30-40K loss. That would have been fine if the Lennar homes truly had been cut as RJ mentioned, but now in 2024 all the new homes in this community are being listed for roughly the same prices they were being sold for in November – December, causing me to question the trustworthiness of RJ’s information. Had I known that, I would not have sold my house on Opendoor, but would have sold it on the market and waited to buy one of the new homes in this community in 2024. I feel that this was a shady sales tactic, and your sales reps should not give misleading information to induce the fear of missing out. We like our home, but don’t love Lennar because of this experience and would probably not recommend you to our friends and family. ... More

We had soooo many issues with Lennar Mortgage specifically, not the local company.

Disappointing is an understatement when it comes to our homebuying experience. Only employees we had a positive experience with are Leah who sold us the house and has been great. And crystal who did our walk through and has helped us get a number of items fixed. Where do i start? Judy who works in Title was completely clueless that we were even buying a house. She didn’t send our final numbers for closing our wire instructions until midnight, the evening before closing. We closed online. That process was seamless. We were not told where or how to pick up house keys for our new home. Upon arriving at Lennar offices near sea world, we found Judy who then took 20 minutes to find our house keys. What she didn’t have was our mailbox keys. Insert biggest problem: our address was changed from 9765 to 9763. No big deal for us, accept that no one let the usps know. It’s is now more than 6 weeks since we moved in, and we STILL cannot receive mail, because our address doesn’t exist with the USPS. The hired help has been a bit of a nightmare as well. The electrician responsible for fixing our outlet in our garage, unplugged our garage freezer, unbeknownst to us. We finally noticed it was unplugged about 2 days later when all of our frozen chicken smelled like someone had died. There must have been 200 flies that filled our garage. That wasn’t fun to clean. The people responsible for replacing our refrigerator told us they would be there on Tuesday. At 8:30am on a Monday we get a knock on our door. They have the refrigerator. No one speaks English. I had to get my wife on the phone to translate for 30 minutes. Finally refrigerator is installed and good to go after an hour of taking off our front door to fit it inside. We go to get ice about 6 hours later, and nothing. These people forgot to connect the water line. The list goes on, but i doubt anyone has even read this far. We bought from Lennar because we loved the house, neighborhood, and Lennar has such a great reputation. What we experienced since seems like a home builder that wants to build as quickly as possible and only cares about making $. We honestly couldn’t be more disappointed with the process. We saved for years for this home. It was supposed to be one of the best experiences we’ve ever had ... More

We have had struggles and issue with our home from the start. We got in the home in spite of Lennar Financing, it seems like they did everything they could to keep us from being financed. But we got in anyway. Now with the home we have had multiple issues one right after another, some in series.

The financial team was not aware of the new VA loan process. My processor did not communicate with me until 30 days before closing. I started my home buying process in August of 2022. I did not speak with her until late April early May 2023. I eventually had to use outside lenders and obtain legal counsel to close on my home. This process was horrible.

took 30 days to get house cleaned lots of things not done or done wrong

This home was overrated, over priced and structurally changed from the model home. Therefore it is not worth mentioning how bad this experience has been. Quality and workmanship is livable and ok with final product, but not good or great. Many items need to be fixed or adjusted. I am concerned how it will be after one full year. This is not the normal quality standard in prior build purchases from Lennar. Unfortunately I will not recommend Lennar nor buy Lennar in the future.

I decided to give new home buying a shot. I’ve purchased four primary homes in the last 10 years so yes I do have some experience. However new home buying with Lennar has been nothing but painful. I think their intents were right but the execution was horrible. First off, each dept doesn’t care about their peers so they just push accountability around. Second, the loan dept was the worst I’ve used ever. Didn’t really have a choice as their deal was the best for rate. But be prepared for some stupidity and lack of common sense from the underwriter to doc processing. Sales rep did his best but he was not in control. Then came the funniest part. Land division didn’t update utility company about closing timing so Lennar sold houses advertising everything connected, but without internet e nothing is unfortunately :) Frontier came and showed me an empty junction box because they were not updated by lennars land division that we are moving in. Then finally the nightmare of your address not recognized in google map. Deliveries failed and stuffs get sent to other addresses etc. if you really have time to deal with these bs or if you really want to experience a brand new house for the first time like me then by all means… ... More

Let's start with Lennar Lender - Regina Stacy was the one who provided her services and she locked our rate when we didn't ask her; she also mentioned that we could change it free of charge later, which wasn't true - she did nothing to help us lower the rate. This was the main the most negative experience that required a lot of stress and attention. Overall build quality is ok but could be better. For some reason Lennar chose white paint for the interior - I would like to know this person and let them how they are not away of the trends and practicality of using white paint inside the house. The second floor should also be built with blocks, not with wood. ... More

In our experience, the home buying process at The Province in Indian Wells was terrible, although we love the home, the neighborhood, and our neighbors. The main trouble came from the Representative at the model homes, Corina. Once we opened escrow, this was our point of contact. During escrow, Corina was very uncommunicative, told us wrong or incomplete information countless times, and even almost caused us to lose the house on two different occasions. On the day of closing, which fell on a Friday, Corina dropped the ball once again and we had to drive from Indian Wells to Menifee to the Lennar Escrow office to fix it and close on time (4.5 hour roundtrip drive and had to leave work unexpectedly to do so). Corina and the sales team take Thursdays and Fridays off with no communication or support available, so if your contingencies and or/closing date fall on a Thursday or Friday...beware...you are on your own those days. The unfortunate part is Lennar seems to not care at all about Corina's lack of ability...we have met three other couples that recently bought here that had a terrible experience with Corina's work too, causing a lot of stress during the buying process. Oh...and if you're self employed, bring your own loan. We wanted to take advantage on the $10k in closing costs' credit, but the Lennar loan person didn't have more than 1 year of experience, so he just denied us the loan 4 days before loan contingencies were to lift; we secured our own loan within the four days with no problems, and we had to fight to get the $10k credit even though we "had" to use our own loan officer/company. Great homes, terrible sales experience. Very unprofessional. ... More

Buying a lennar home is not for the weak, loan officer's are terrible, unknowledgable, Unorganized and truly do not have the customers interest in mind. That goes all the way to management, my l9an officer kept putting blame on others and not fixing anything such as my disclosures being incorrect multiple times and him saying that it didn't matter only the final one matters. Then a manager took over my loan, and he was rude and disrespectful, stuff sent incorrect disclosures, and then chose to tell me I was "high maintenance" because I had to reach out to him everytime something was sent to me instead of him doing his job. Then closing day came, we had communicated many times that my closing was virtual, then the day off he told me an hour before that my closing was now in person, the office is more than an hour away. Had no respect for me or my time. Once I arrived to the office to close he was informed I was there. Chose not to even come and introduce himself until his higher up told him too. To sum it up, buying a lennar home is a nightmare and not for the weak. The only person I am grateful for is Mark, he was my sales consultant, he was there every step of the way and was truly incredible. If it wasn't for Mark I would have quit the process and not bough this home. ... More

Moved into my house with a gas oven but my house was built for electric. Construction manager k ew about it during my walk and guaranteed it wld be replaced by move in day.....didn't happen. My realtor and I called every number for Lennar we could find to get the situation resolved before Christmas dinner. Took three days to finally get it. Customer service was horrible. Can't believe that happened. Manager knew about my issue and stilll went on vacation with his family k owing I had no oven. Ridiculous

My experience with purchasing this home has been nothing but frustrating. Their communication amongst the different departments need a lot of work. Be very diligent with who you work with,. Their underwriting department has “dropped the ball” and seems to be very disorganized. I Have been in my home for almost two months but have not been able to enjoy it because there are constant issues almost every week. Most of the issues could have been taken care of if I had the opportunity to do a walkthrough before closing (which I was told would happen) - instead my walkthrough and closing were on the same day. I love the home, but have not been able to enjoy because of the issues. ... More

Never meet sales associate, never had the immensities explain to me, was never told how to acquire the amenities. now at the closing the notary spent more time with me than Lennar’sl closing agent. The notary had no answers for any of my questions. When lennar’s closing agent finally arrived she could not answer questions that I had , probably into a bigger hurry to go to lunch. Now the house well prepared but lacked attention to the small details therefore I rate the house a 3.5 out a 5

Make sure to have an agent that will help with title. Title company was a nightmare.

The homebuying experience was poor. Sales staff were dodgy about answering questions and not very transparent about the homebuying process. It was a sellers market and this was an apportunity for builders to show what kind of seller they were going to be and they showed it. They quoted us a close date of March (i think to entice me to buy the house), We actually closed at the end of June after delay after delay. I understand it was a pandemic but this was ridiculous. After so many delays and i was frustrated with them, they actually said 'if you don't want those house we can just go to the next buyer.' The post ownership experience has been fine. They have been attentive and prompt to defects and any build issues that have come up. ... More

quality has gone downhill, can't wait to sell

Sadly, our experience with Lennar was not a good one. We have purchased many homes over the years, including a few new builds. The issues: 1. Late. The home was "completed" over 3 months late. 2. Forced to close. Lennar forced us to close on our house on a certain date (5/31) to meet their quarterly figures. They even told me the same. Even after we told them we do not want to close as the house wasn't finished and the punchlist (if you can call it that) was extensive, they closed the transaction anyway. 3. No Cert. of Occupancy. They closed the home before getting the COO. While it did come in the next days, the point was that we were not comfortable closing without it. They did it anyway without our approval late in the evening. 4. In addition to closing without our approval, we were told their punch crew would finish all of the items, not to worry. I specifically asked for the remaining work not to be handed to the warranty department. It was agreed. So after we closed, they didn't finish the punch work and handed everything left to the warranty department. They finally finished last week (2 months later). ... More

closing day ,we just arrive the House was with the open doors ,, the dust was coming in ,, was sad because I was hope a great day for us an it was not, they repair the issues two weeks after closing,, hvac never had air filters,, the Hause was dirt dust everywhere ,, one hole drill in one bath why I dot kwon ?

Long story short, I was told several times that an irrigation system would be provided since that was part of what Lennar promised upon the original sales pitch. Multiple people assured me this would be ok and they would take care of it. Then 3 weeks before closing I’m told I wouldn’t be getting it….. If you don’t like it you can get a refund and go elsewhere. Horrible customer service. How can you trust a company that doesn’t make good on their promises? I even wrote my frustrations to the Lennar corp office. Didn’t even get a response. Im very disappointed with the integrity of LENNAR’s personnel. ... More