Lennar Reviews

Every aspect of buying a Lennar home was met with a challenge, and even once moved in, there are still issues and challenges. From initially trying to view the home at an advertised open house where there was actually no open house at all, to dealing with the completely incompetent lender which made mistake after mistake on the paperwork and their communication was awful, to the blue tape walk thru where there was a ton of items that needed to be "fixed" such as paint, grout, cabinet fronts, appliance issues etc, that were only half completed on the final walk thru and so we are still dealing with trying to get the remaining items fixed. This whole process has been a nightmare and has had us stressed out every step of the way. ... More

Worst customer service! No one cares after the purchase of the home. I created a service request ticket and it was closed without any communication.

We have been so disappointed in the quality of our brand new home. We have only been here a little over a month and we have uneven floors, wood boring beetles, malfunctioning appliances, broken roof tiles, construction debris, and more. Every time we have Lennar come fix something, they either miss the appointment, show up with the wrong materials, or can't fix the issue. It took them 4 tries to fix a single dented panel on the garage. 3 times to fix a small area of drywall. Moreover, they first try to tell us, we are mistaken and that it isn't an issue. We do not trust Lennar or our customer service representative, and every single tradesperson they have sent has been mediocre. ... More

No kind of spare materials left. Shoddy work with damaged stuff with multiple holes put in kitchen cupboards and on raising it as issue, was justified saying this is all fine and put in model house

I am not even rating this experience. Letting others speak for me. But since I have to add more words here it is. Nothing! If you like to have PTSD please sign up to Lennar customer service.

I’m Jerry disappointed with my WHIOLE home buying process. I have NO words to appropriately describe the nightmare I have been through.

Do not purchase a Lennar Home.

There were a few major issues in this house after it was closed on 7/26/24. I received keys after closing on 7/26/24, there were no blinds and no cleaning at all (lots of construction remains everywhere). Reported Leaking water from the 2nd floor and garage on 8/6/24. The construction was done on 8/21/24, including drying the wall paint.The water was leaking from the attic. The AC company visited twice. The last visit was on 8/16/24, but the water dripping issue is exactly the same (please see attached photo – Destiny told me that I can submit another ticket to recheck the roof or other leaking area) Here's how my family had an inconvenience from 7/26/24 to 8/22/24. I had to take pain medications due to body aches and headaches from sleeping in a button bed or being unable to sleep since 7/26/24 until 8/21/24 because of the 2nd floor and garage under construction. The loud fan sounds – made it impossible for anyone to sleep in those situations.There were 2 fans running 24 hours a day from 8/13/24 to 8/19/24 –Who's going to pay the electric bill?Never used AC till now, just tested by AC Tech while fixing it even in very hot weather in Chula Vista. (I am still unable to turn it on due to the water dripping issue.)I canceled all furniture's delivery – will pay the penalty.I couldn't use anything upstairs (all rooms, laundry, showers) from 7/26/24 to 8/21/24All family members were unable to stay home or sleep in this house instead of somewhere else due to construction until 8/21/24.Canceled on 8/17-8/18/24 housewarming and moving plans.Six relatives had canceled flight tickets due canceled to a house warming.All families were suffering. The quality of life has been very bad since the closing date of 7/26/24. Some issues still on going some issues and I sent email to Ochoa Area Manager - Customer Care San Diego but still didn't get answer yet. ... More

The sales agent, Jamie, was very good. We had a good experience with her. Unfortunately, the construction manager, Chad, was not. He stopped communicating with us after closing. Very little of what we asked to be corrected actually got corrected. When defects were pointed out prior to closing, it was suggested that we submit warranty claims after closing. The construction manager's explanation was that the contractors who do the warranty work were better than the construction contractors Lennar uses to build homes. That is likely true - it would be very difficult for them to be worse! What they viewed as acceptable work was shocking to me. I won't go into detail here, but suffice it to say that in my opinion the overall quality of the construction was poor. Two pieces of advice if you are considering purchasing a Lennar home: (1) Absolutely get a home inspector; (2) Do not agree close until all items you have asked to be addressed have been corrected. ... More

Terrible, horrible, awful, horrendous, abysmal

Cheap material used for homes read the contract if they run out of materials they use what ever they have and for the concrete make sure your drive way looks good cuz they are chipped.

A house is a really Big Investment, In this inflated house people are pushing themselves to pay inflated price houses. After Paying High Price, Buyers believe that they will get good quality service and house would worth the money but thats not happening with Copperleaf Lennar. Following are the reasons and examples that proves it - 1) starting with Sales Team, The house price is not fixed and they keep changing the prices and offer different prices to every buyer. Being an really good brand as Lennar, their standards are not maintained very well. For houses they define the prices every time different prices for buyer. Sales Person (i.e. NKLE) which helped is worst person never showed face and called or checked on us after taking the minimum 5% deposit. Always misguided us without sharing the details of the House. Model House AURORA was having a 4th bedroom on 2nd floor but in the one they sold to us had loft room that they informed on the very last day when we were about to sign the purchase. Cash incentives she offered was way less than she offered to other buyers even though i paid 20% down payment. She was always hungry and greedy to take the 5 % deposit, never called us to help us in buying process but always called us to misguide us, i kept asking can we have a basement included model but she never told the plan that few houses more basement would be available, now new buyers are paying same price with basement included. she always on rush to sell the house and kept asking - "can u give 5%, can you give 5 % can u give 5 %" every possible time whenever she calls just keep asking same thing and never helped us to guide in right direction to satisfy what we want. once she sold she never looked back to us on how we doing and if we have any questions. worst sales person i ever met. without asking us on the first visit she thought we dont have realtor and didnt bother to ask, on second met we said we had realtor and we told already that to customer representation on day 1 but she said we told he that we don't have realtor. and she said she will help to guide us but if we would have realtor we could have learned a lot and understood if it would be right to buy this particular house. she never helped us on guiding in right way but all she wanted is 5 % deposit. 2) finishing of the house is not great, though its brand new and under warranty we understand they can fix problems but that takes a while. the good finish house is expected from Lennar but this is not a good finish house like it supposed to have, the color paints under windows are not nicely done, stairs are getting break., vynl floor is making noise every time we walk. never cleared us that there will be rain water drainage in front of house will be open which is never informed us and only told us when we asked after closing day. houses are getting build so fast that itself tells how good the quality would have been maintained. 3) Mortage from Lennar plays a very nice game, due to cash incentives we are bound to take mortage from them only on the rates that they have monopoly on. outside lenders were giving me 6.75% but i was given 7% and they didnt match it . they said this is what it is bec they knew they are giving cash incentives from builder so buyer will take mortage from them only. 4) Quality inspection doesnt know anything, she just walks in and talk nicely. inspection was never done properly as the wiring issues we found out after moving in, the appraisal of the house was never done properly and they just did it with couple house around and not using a truth table. 5) after moving in we realize tons of problems. and now seeing every new buyer is getting better price then what we was offered. they are not maintaining a standard disciplined rate. they keep slashing 50k 70 k sometimes 80k and when we asked to do that to us and reduce some price during negotation they did nt. buyer like me are ok to pay the price but when we realzied its not the worth of money to pay for and Lennar being a bigger brand keep slashing prices for near by house it itself means its a worst quality build. my only feedback to them - ask for what it worth for, build a good quality home, remove the poor sales team and have a genuine sales person and not like NCKLE who only wants to misguide buyers. ... More

I was really excited to start the process of buying a home with Lennar Homes. Throughout my homebuyer process, I was somewhat clueless of what to expect. The person that I spoke to initially, which I thought it was my Realtor, rushed me through the initial process to take a down payment within the first day of meeting her. I was only shown two homes Which the first was already sold and the second was the last available so I was told. I was told that I would be walk-through the whole process if I had any questions or concerns I could reach out to my her, Jennifer. Jennifer was absolutely no help. She was only looking to make her commission from the sale. I only really spoke with her once. She knew I was a first time homebuyer in my whole story and I thought she was trustworthy enough to help me throughout the process. She was not at all. Even after purchasing the home throughout the stressful process with all the other agents that I spoke with about the mortgage loan, I have yet to speak with her. Each time I reach out to her I either get no answer or I have to communicate with someone else that has no clue of any information to provide to me as well. The mortgage officer is were very rude as well. I know it is a stressful job, but the point of the Realtor is to take the stress off the customer and the mortgage officer . Neither department was effective, sympathetic or compassionate . They were all rude and demanding and completely unfortunately Uncompassionate to the process . The construction of the home was thrown together. I’ve had many issues since the start with electrical and plumbing. Again, I have yet to be able to speak with my realtor about this because she has not returned any of my calls. The warranty department seems a bit sketchy with Lennar homes as well. Thus far, I have not been completely satisfied but making do because I’ve set myself up for failure for a $300,000 home that really isn’t even worth 75,000. They say when you know better you do better, I only plan to stay in this home for maybe the next two years and then I will be selling. I thought this would be my forever home, But at this rate, it does not look like it will be. Lennar should have Realistic realtors that are really willing to work with first time homebuyers, Or any homebuyers that is. Explain the full process and detail what to expect and what is included. They should not be so concerned about the commission that they are going to make either way. I was told by Jennifer that if things were not correct, and I was not happy then I would become her headache that far. It seems like she’s been avoiding me by dodging my calls and never being in the office whenever I stop by. Not to mention that I’ve been in Home for almost 5 months now and I’m just now getting a mailbox key that works and our mail is just now being delivered. We were distributed other peoples keys and had to run down the office to get the keys corrected. There are millions of homes in this neighborhood and each person had a different person’s key. I can only imagine how much of my mail had been stolen if it was ever even delivered. The recreation center took forever to be completed and has still yet to be fully completed. Are key cards still do not work appropriately And the pool is never clean. Things with Lennar should be more transparent than they are. All in all, I am not happy with my service or my home, but I guess I will make do since I am stuck here. ... More

they threaten people to take high conventional rates instead of fha.

We walk thru to Alexis and some issue still not fix so much point finger which different contractor or difffrent person.to fix the issue. This is my wife first time a brand new house with a lot of defects.. The first week we found a lot of insects in the house even our dog got bite with this insect…So dirty our front garage driveway till now… all our door frame was so much issue from the front to all bedrooms…No manager was try to tech us they keep saying make a work order which not even six months we been sending work orders. I didn’t not know we bought a lemon house…

Worst experience ever, i would leave any stars if it was possible

Terrible is all I can say. Being lied to is another reason not to buy a new home from Lennar.

Let me just start out by saying this is the absolute worst experience I have ever had with a business. In late March 2024 we found out we may have to sell our home in Florida and move to middle Tennessee for work. We found a realtor who we love and started chatting about must haves around March 25th, lots of space, at least 2 additional rooms, open concept, we wanted a covered back patio, and option to install a privacy fence. The realtor and I came across Lennar homes, and they were building in a new location called Coles Ferry Village. Our realtor reached out to the selling agent Rocky so we can start inquiring about the homes and the process - this is where the nightmare begins. We were able to get a showing of a model with a floorplan that we ended up really liking. We found out that we were indeed moving and only had 3.5 weeks before we had to report to work on April 28th. At this time, we had gone over all the documents with the selling agent we confirmed a cover patio was going to be installed, and we again confirmed the fence was not going to be an issue. We were assured everything was perfect and we had nothing to worry about. About a week later after the first week of April we get a call and are told just kidding the house and plot you have picked was not submitted to have a covered patio - there is no way for us to add one since the permits are already approved through the county. We should have walked then but we didn't. We decided ok well maybe we can negotiate the sale of the house and put the covered patio in ourselves, we renegotiated numbers and came to an agreement, and we were still assured the fence wasn't going to be a problem. We assume everything is fine from this point on. When we signed documents with the selling agent we were give a tentative closing date of June 6th, pretty early on that date was pushed back to June 18th. Meanwhile we were in corporate housing for 30 days and had 30 days of storage paid for by our company. We moved into corporate housing on April 28 - May 28. We were only going to need a few days in between corporate housing and closing on our house. We worked closely with our company, and we were advised we can extend your corporate housing as long as we have enough notice. I said we should be good we will get our 30-day notice on the 18th but I am going to reach out and try and get a head start, I reached out to the selling agent on May 10th. ... More

They used cheap material in the house and does not match with the price. Also has small pool for big community and it’s not kids friendly pool.

Everything was ok until we signed the paperwork and then all the all the Promises we were told would be fixed or resolved we are still waiting to be fix! We never got our box of tile we were told would be in our garage and that our lawn to be fixed! We still don’t have grass in our yard after living here two months! I will never buy another house from Lennar and I will be telling everyone about the poor customer service and empty promises we were told would be handled!!

I cannot express how i feel about my experience because @Trust Builder and @lennar block my experience. Don't understand why you ask for my experience if i cannot express myself, I suppose you want only good rating are the ones you make public,

The amount of cosmetic defects and the amount of time it has taken to fix these issue has been the worst experience of my house buying experience. We were rushed through the final walk through a lot of things were missed and the whole process just felt rushed! From the financial stand point all the way through closing. Miscommunication with the entire staff from sales to closing escrow agents. Worse experience ever. Never again will I get a Lennar home

The staff are not that good. Very bad material quality considering that the price of the house is almost half a million dollars Issues started to appear after just one week of closing. Their warranty are scam. It doesn't cover the roof the fence the irrigation system. Overall experience BAD

This has got to be the best team at getting you in and settled. Everyone is happy and willing to help, that is until they give you your house keys. That’s when Lennar shines!

Gm just left the new home orientation. Items still haven’t been completed from the previous 3 visits. Why am i continually sent to do this walk. When the items aren’t addressed. All of the items are visible on the website as still not completed. Sent from my iPhone On Jun 25, 2024, at 2:10 PM, Rodney is asking about closing, will it be tomorrow at 11am? Thanks! Sincerely, Thanks I called again today the Person that is assigned to my file. Is no longer with the company. They were not sure who was going to be assigned my case. If someone wants to connect and let me know when, where and how etc. That would be helpful. I'm done following up. ... More