Lennar Reviews

I've bought a lot of new tract homes and this has been the worst experience.

I have a “swale” in my backyard that remains constantly wet, regardless of dry weather. Despite multiple dry days, the area never dries out. When I walked outside, I found not only standing water but also frogs and mosquitoes breeding in what has essentially become a stagnant puddle. I was assured by the builder and the seller that it was nothing to worry about but the issue has become worse and no one seems to want to help resolve the issue.

I would not recommend buying a home from Lennar. The materials used in their construction are extremely cheap, resulting in numerous issues that they refuse to fix. Poorly finished walls due to defective materials. If you're looking for a high-quality, well-built home, I strongly suggest exploring other builders.

I put a deposit on the home in May 2024 and notified expected move in date was October 2024. From May to October there was very limited communication from the builder. Someone finally reached out in OCT and I was able to tour the home twice on separate occasions. No indication before hand that the first appointment. I would be "blue taping" the home. I was given barely an hour to mark up the home with areas to fix. One item in particular I marked was that the fire alarm was beeping. I recommend taking pictures / videos of the blue tape areas. Second walk through the items I blue taped were not fixed. Also, the blue tape that I placed from the first APPT. were removed. For example, fire alarm was still not fixed. I was not able to blue tape any additional issues that I saw in this second appt. There was lack of communication regarding delay in move in date. They sent me an e-mail a few days before the estimated date. Move in was pushed from OCT to mid NOV. Mid NOV came. I got a call Thursday, the day before my “new” move in date. They said I would get a call maybe tomorrow (Friday) to come pick up the keys. They stated, if no one calls by 4/5pm then I would have to wait until Monday. No one called Friday. I got an email Monday, saying move in date was pushed to end of NOV. Very short notice regarding picking up keys. Notified via text to come to model home of another site plan with no clear direction / address. I just happened to follow the right people to find where they were located. I was given my keys and an ugly charcuterie board. When I arrived and walked into my "new" home, the door was wide open. Anyone could have walked in and taken things. There was dirt marks on the walls. Trash left all over the house, from food wrappings to cardboard. Was this home even walked through or even cleaned /checked? Ohh and the fire alarm was still beeping / broken. I lived in my home for three weeks before they actually sent someone to come fix this!. A majority of the items that were blue taped were not even fixed. Now I have to waste my time submitting tickets and waiting for someone to come fix an issue that should have been fixed before I was given the keys. When I did the second walk through back in October, they gave me a bucket of supplies (touch up paint, screwdriver, cleaning supplies, etc.) At the time I thought how thoughtful. Now I realized those supplies were provided so that I could complete my undone home: There is a leak in the sink. Dishwasher was not connected. Stains in toilet. Carpet is throughout the house and I constantly feel the staples poking out. Nails coming out of the walls. Lennar does not own a leveler. 50 percent of the outlets were crooked. Continuous trash and mud at my front door. The watts of outlets dozens’t match wiring. Doors didn’t lock. Lennar does not care about providing a quality home or experience. Would I recommend Lennar to a friend? No! Would I choose Lennar again. No! Lennar is like Temu: low quality outputs that looks nothing like the picture, but worse because you cannot get your money back. ... More

My house took 2.5 months longer than anticipated and ultimately closing required me to accept MAJOR flaws in the home. I received threats from Lennar agents pushing me to close, an unwillingness to remedy major concerns like the crooked ceiling/walls/doors/windows. Once I closed, it took two weeks or more, to have sod laid. I asked if there were options available as I am HIGHLY allergic to Bermuda grass - I explained it makes me break out in fully body hives. They ignored me and laid Bermuda sod anyways. In addition, I was left a pile of dirt by the front door upon getting my keys, the whole house had disgustingly dirty floors, there is paint on the carpet in every bedroom (from paint touch ups), and when they laid sod, they left my driveway and street a disaster. I came home from a work trip to mud all over my driveway and street! I honestly do not have anything nice to say about the experience. I would never recommend this builder to anyone. Lennar offers home insurance as well and I had the WORST experience trying to get a quote explained from their insurance rep, Dana. She was extremely RUDE and obstinate and certainly not the kind of person I would ever want to do business with if I had an insurance claim. I reached out and waited over 6 weeks, I never got a call back or email back. When the loan officer’s office reached out to her on my behalf she was beyond rude and I vowed I would not use their insurance company no matter what at that point. There is a lack of communication between the construction crew and the loan officers. Several times I felt extremely stressed out as the loan officers were insisting we were closing and asking me to wire funds ahead of time while the house was no where near done. There are several other home builders in the area and I would hope you have a better experience with one of the others. ... More

I bought 3 homes myself and helped lennar sell 2 more gomes with zero recognition or appreciation from Lennar. Additionally quality of Lennar has deteriorated drastically its a shame and no response on fixing the issues I am definitely not coming back infact will pass on this feedback to my investors friends and group

Terrible service from the sales person. Construction mgr was very responsive and fixed all issues.

I have had to live in a construction zone from day one. Could not even get to the elevator as workers were blocking the walkway on my floor cutting materials, carpet, etc. My very cheap dishwasher did not work and was not taken care of for 7 days. Poor quality work.all of the the bi-fold doors (6) looked like they were scraped through gravel at the bottom. The solution was to paint them, still frayed at bottom. Cheap and attention to detail very poor on everything. The trash was overflowing for a week and when I called about it I was told the trash collectors could not get to the dumpster because the construction workers vehicles were blocking them. Multiple times I was blocked in my assigned parking spot by the construction vehicles and had to find someone to move it. The workers threw their trash on ground (food wrappers, cups) and were left there for days. The hoa fees are confusing and very difficult to decipher who to pay. The website did not allow me access due to behind in accounting, beyond frustrating. Truly my only positive is the golf staff and golf course. ... More

The quality of the home is terrible, shower heads are cheap, appliances were the poorest quality available. The washer dryer are terrible. Never again will I buy a Lennar home ! The closing agent in NJ main office in Hillsbourgh was rude, did not even speak to me and would not even give me a pen to sign. He was late, the most obnoxious person I have encountered in a property deal. I have a large community of people and have been very vocal with my experiences with Lennar. Danielle and the plumber were excellent. Scott was helpful Allison the agent at PARC Marlboro was very rude , condescending and snooty. Terrible and I have bought and sold many properties. She should be educated on how to have basic customer service. Given the area , her job is easy selling the home, densely populated New Jersey. ... More

This was the absolute worst homebuying experience my husband and I have ever had. Please make note that this was the experience with Lennar mortgage. And does not reflect Lennar office and sales I counted 75 email communications from eight different people during the whole course of our mortgage experience. Lennar mortgage company is so unorganized. They did not answer questions that my husband and I had and we were constantly back-and-forth. They gave us wrong information. So needless to say this is the worst home-buying experience we have ever encountered. I don’t believe I will ever ever recommend Lennar mortgage to any of my family or friends. ... More

One of the worst experiences of new construction I’ve ever had. Quality of materials are subpar. Communication was lacking and the staff is absolutely rude. Had to fight to get a reinspection paid for because of Lennar’s negligence. They didn’t even have the a/c unit on during inspection and found a leak on initial walk through then found out on the second inspection from inspector that a/c breaker was not correct 30A instead of 60A. No exterior lights no interior lights in bedrooms. There were many more issues ans well! Absolutely worst experience I’ve ever had! Never buying Lennar again!

This review is strictly for the construction and the quality of the construction of my home and is not for the warranty representative or the company mortgage staff. I have purchased several builder NON CUSTOM homes. I will neither purchase from Lennar again, nor recommend to anyone. The development design was very pretty. However, everything from contracting to closing was a disaster. Examples to name a few: I requested blinds in my home and was told the builder did not put them in (yet this was negotiated in neighbor's homes), I saw the embankment was causing water to be dumped right into my tiny back yard...I first refused to close until it was fixed, was told a swale was being put in and to date nothing has been done; I requested to change to a different home that was being sold for much less than what I contracted for while keeping the price the same and they refused; I requested 2 rows of wire closet shelving to maximize space and was told no, I ask to not install the shelving and I would do myself and was told no; the walls in my home are not square; one wall was completely "bowed" out; the water had to run five to eight minutes in each faucet to get hot; the workmanship was sloppy and all I was told was "this is not a custom home"; and I have my master bedroom door on backwards so the light switches are behind the door when opening the door. Fortunately, the warranty person is EXCELLENT and the mortgage people were EXCELLENT. However, there are many other quality builders. I chose Lennar because I had looked at Lennar Homes in Delaware and the craftsmanship was pristine, and the homes were excellently built. When I mentioned this to the construction manager in my development I was told well this is not Delaware. I would expect the Lennar standards to be the same regardless of the location. Obviously, that is not the case. ... More

Poor experience overall. Very disappointed

When evaluating purchase for Coach Home in Dec of 23 we were told completion would be in Q1 of 25. Contract stated that completion would be in Dec of 24. Actual completion was moved to Oct putting us under a financial strain to sell exit house in poor sales market of the summer and early fall months. We asked for help from Matt to move us to a later build in the schedule and that was met with cold indifference. HIs response was "you have to sell the house for loose your deposit." Financing options with Lennar were quite suspect. Offer of reduced closing costs were tied to using Lennar mortgage which were then offset by trumped up costs and higher than standard prices for closing. ... More

Terrible experience, STAY AWAY, ESPECIALLY THE BUILDER

I am not happy with the home buying experience we have had with Lennar. There were many issues before closing on the house that needed to be addressed and although some were addressed it wasn’t done properly and at this time we are still having the same problems, our main concern is the Lennar contracts with companies that do not stand behind their work. The prime example is the pool, the pump was leaking prior to closing which was supposed to be fixed and to this day the pump is still leaking, the pool is leaking and we are footing the bill for high water consumption. The Ring doorbell was not installed properly and we get the run around from Lennar service who is asking us to contact the Ring Cie for a replacement when there is no issue with the doorbell but rather with the installation! It is very disappointing to spend over half a million dollars on a home of such poor craftsmanship. The house that was delivered to us is not the level of quality of the model home. ... More

So many problems, but the biggest one is that my brand new house that I closed less than 2 months ago, now has diffused mold in the kitchen and a water leak under the concrete. I can't even move in even though I'm about to make second mortgage payment.

Be very careful when dealing with Lennar. Get everything in writing, do not believe verbal promises and fast talking "construction managers" who disappear once you have signed any document. When following up on pending items, they simply ignore you, better yet, tell you "that's cosmetic", or to make a warranty claim. However, warranty companies do not fix/repair things that the builder should have completed as promised. Nowhere to turn, you are left with over paying for a house that should have been as presented during sales representation. Scratched appliances, damaged cabinets, unfinished walls, the list goes on! Before you sign your sales offer agreement, be prepared to walk away, knowing you'll find out later how much less your neighbors paid for the same house. ... More

My contact during the build was supposed to be Sam. 99% of the time he couldn't answer my question or sent me elsewhere. I was rushed to close so much that "Move in Ready" was "Move in Mess". Not cleaned, huge number of unacceptable flaws, chipped doors, paint splatter on tile and screen, construction material in pantry and drawers, AC filter was filthy, smoke detector was beeping, ring doorbell was missing. It was awful! No dumpster for garbage, no mail keys, elevator was on the fritz. When I asked about what to do, I was told to put in a ticket to warranty the corrections. Why? Why isn't it clean and Move in ready?? No happy at all. I was the one to call the County Waste Management to get the dumpsters delivered. I was told that there would be a garbage shoot to dispose of household garbage. Not even the building manager had ever heard of that. It wasn't my imagination. The property has paper and garbage and building materials all over! I was told that I would have toilet paper holders and towel bars. Look at Babcock they said, everything would be in your condo except lights, fans, things like that, but you will have the bath fixtures. Should I wait for them to be installed? maybe they will be installed with the Garbage Shoot Sam???? I'm sure the CEO of Lennar wouldn't accept that this was move in ready. Oh and when I had warranty work done, the place was left with lights, fans on, and had used the toilets and left seats up and urine in the bowl. Really??? I would like someone to explain why my 1st home owning experience with Lennar Builders was such a Circus. ... More

Where to start? Immediate leak from upstairs kids bathroom the first time one of them took a shower. Leaked down into the bottom floor soaking insulation. Still waiting five weeks later for it to be fully fixed so my daughter can have her on room back, so we don’t have large holes in her wall and the downstairs ceiling. Whoever put in the grass cared nothing about people safely mowing their lawns. The first time I mowed (after Lennar didn’t for three weeks), I took chunks out of the blades in the lawnmower because large chunks of cement and thick gauge wire were left in the yard. Related also to the yard, one of your folks planted a palm tree right on the property line, so we’ll have to put up the fence over the property line. Amenities inside the house are sparse. We’ve already spent. $5000 more to have ceiling fans and central room lights installed- those should’ve been installed during construction. The dishwasher and washer feel cheap and are. The dishwasher doesn’t dry dishes and the washer is needlessly loud and I’m guessing not energy efficient based on our first month’s bill, but they could also be related to large holes in the wall and ceiling. Your HOA oversteps its boundaries. We got a landline for my wife’s elderly mother so she could call relatives in her native South Korea. I was told by your provider we must ASK PERMISSION for each country we wish to call. I don’t need, nor intend to ask permission. It is a service provided to us and I don’t need or want intrusive people deciding where we can and can’t call. I will not recommend any friends purchase a home from Lennar in Pearl Estates. The lack of quality control, cheap furnishings and HOA have made our purchase a mistake. ... More

Unfortunately, this was not the overall first buyer experience I expected.

I am very disappointed with lennar employees who showed house material and options to purchase my home those were not explained clearly.Also lennar mortgage is worst lender I ever go with.I wouldn’t recommend lennar to my friends for buying their house.

Home is good but the seller never does what they said they wil do … as soon à I close the virtual contract no one respond my again except the region manager

If it’s not too late. Look elsewhere. I have had and will probably continue to have issues with this New home. I have so many pictures to prove it. Make sure you check that your home has been painted and I don’t mean with just primer. The landscaping company is horrible as well. After filing a report with the landscaping company that my so called Bermuda sod was dead and dry when they finally installed it , because it was just sitting across the street for weeks, the company adjust there picture to look green, however they couldn’t adjust the tree that was dead. So just aware..

Lack of communication between departments. Not flexible. A lot of issues with the house. Cheap materials