Lennar Reviews

I would it recommend Lennar

Lennar is one of the worst companies I have even dealt with. There were and still are so many issues with our home and when a claim is submitted nothing happens. When we eventually get contacted for a claim we are told that it’s a cosmetic issue or it’ll be MONTHS before they can do anything. I go out of my way to tell my friends and family to think twice before buying with Lennar because they do not care about they customers. DO NOT BUY FROM LENNAR - unless you want to waste your money and time.

Customer service is horrible. You recieve the run around of promises to get things fix and end up with no response to multiple phone calls to resolve issues that Lennar omit to being at fault and need fixing on thier end. The cost and value of the home is the worth the price. No sound proofing material placed in between walls. This is third home so I know what a quality built home and professional customer should be in the home buying process. I will never purchase another Lennar Home.

Please DO NOT buy a Lennar home. They come with nothing but headaches and the customer service team acts like they are doing you a favor by fixing things under warranty that should not have been an issue within the first two months of ownership. ie plumbing failures, water leaks, water damage, flooring needing to be replaced, blocked conduit resulting in a delay of internet serviceability, heater not working, and landscaping irrigation problems to name a few. Lennar uses the cheapest contractors to build these homes as fast as they can and the quality really suffers because of that. I bought a new home to avoid some of the issues I thought I might have with an existing home and instead I ended with nothing but problems. No accountability from Lennar whatsoever. They often failed to respond to service requests and needed to be reminded in order to schedule contractors for repair. I asked to speak with management to be compensated one way or another and they failed to call back multiple times after telling me they would speak to their bosses about my request. Customer service just responds with general cliches and does not sincerely care about their customers. I would NEVER recommend Lennar homes to anyone and whenever someone asks about Lennar I will always let them know how terrible the Lennar experience has been, especially as a first time home buyer. ... More

Disappointed, my home looks like made from paper, and everything is feak, whasher ,dryer is pice garbage. after 3 months i have to start update and fix everything.i have to spend too much to my new home to be real home.

The way they delivered my house is terrible they left the siding with nails popping out, the support in the attic is terrible if you walk on the wood support it acts like a spring, the restrooms had black permanent marker on the countertops, the kitchen countertop which is granite had stains from paint buckets that had corrosion, on the garage I have a gap on the left side support. They had damage in the driveway. Repairing this house, you would need a new siding with new wood support done correctly as for the warranty advisor she will always tell you it’s cosmetic and never fix the issues that she promised she would fix during the walkthrough. They just want to make the sale when the house is not finish and has really poor quality it should not be sold but for some reason Lennar thinks selling unfinished and poor-quality houses is a good thing. From start to finish the delivery of the house and the way that Lennar treats the customers is horrible. I wish I could get a refund but you’re stuck with what you get. ... More

Customer service with various parts of Lennar were horrible and have no idea what the word communication means.

Do your research. I have been in my home for almost 4 months and still have things getting fixed. From a chunk missing from stairs to broken tile throughout the house. Poor workmanship seems to be a trademark of Lennar and the customer service is even worse.

DO NOT BUY homes built by Lennar especially In Nevada. The materials are low quality. They rushed our home as a final product. We are having too many issues with the home after we moved in. Their staff, workers, everyone is unprofessional. I regret buying a brand new home from them. Reconsider other builders in the area. This is our third experience buying a brand new house and they are below standard compared to the other 2 experiences we had.

I would like to talk to the President of this company. Seems like he/she doesn't know what goes on beneath her. Enough with the constant apologies.

There has been nothing positive about buying my Lennar home! I do not recommend!

5 months and still have a few same issues since I moved

Low quality materials used and left the finishing work undone and promised to be taken care of at time of closing but later they don't care. Keep putting work orders and they ask for phone appointments and virtual appointments but work not done and they close the tickets without completing it. Even the area manager don't respond to email sent. Really disappointed.

I would like to see better quality materials used. Better workmanship. It didn’t seem like there was construction supervision.

Quality is very bad

Bad customer service Bad materials quality

The whole lennar process is designed to optimize their company’s benefit at the expense of the customer. They have rules / restrictions / policies which make the entire experience awful for owners (this includes home buying, inspections, closing, lennar mortgage, and warranty). I will not buy another lennar home.

Gutters! Hvac that works ?? Cabinets cheaply made ! Paint ? More like water color ! Cracking concrete ! Poor garage door openers ! Gas lines ! You want to bbq you have to change your gas lines ! The saddles to each doorway coming up ! Kitchen cabinets not lined up to par ! No you don’t get a move in ready home cause your to busy adding and fixing what they gave you ! Oh we forget to tell you you must sell your other home first !! Huh I had $$$ for this but on paper after paper after paper to prove I could buy this one ! Never again ! No communication once you sign the contract ! Oops we made a mistake and put your fireplace in the wrong spot !! Oh come on I find this out one week before closing ... More

Poor communication, broken promises, poor quality. I would recommend using a different builder.

please read reviews prior to purchasing from this builder. They are not off. I wish I had. my comments are all based off things I experienced and NOT what I saw on a review. I didn't see a review until the closing and then realized I was experiencing just what was being described from multiple reviews online

Very large number of issues! Quality control is minimal to none!

The house cost me nearly $1.1 million and has been nothing but problems. First, the closing was a nightmare due to multiple errors made by the builder whose closing department couldn't seem to find the correct corporate resolution showing that the subsidiary conveying title actually owned the property. Then about an hour or two after the closing ended and I had received the key, I received a phone call from the builder that said it can't confirm that it received the funds so I can't enter the house until after the weekend. After that issue was resolved and I go to the house, I discover how many corners the builder cut to save a few dollars. For example, several of the outlets upstairs didn't work and since multiple outlets were involved I suspected that the circuit must have been tripped but all of them looked fine. Long story short, after hours of digging I found out that in an effort to save a few dollars the builder installed only one GFCI outlet on the circuit so I needed to find the bad outlet downstairs, outside the house, and reset it. Had this been brought to my attention during construction I would have gladly paid the $30 extra in parts to do the job correctly. Similar cost cutting measures were taken when it came to the flat wall paint, improperly fitted blinds, poorly sized A/C units, skimping on the insulation, etc. If the builder was that desperate to save what collectively amounts to maybe a few thousand dollars, I wish I would have just been given the option to pay a few thousand more to have the job done right. Then I also discovered that multiple items on the pre-closing punch list were never fixed and kept discovering more and more issues. For example, I paid nearly $75,000 for an upgrade package that included GE Monogram appliances. After moving in the microwave started making a terrible noise and the laundry room flooded. I contacted the builder who wanted nothing to do with it and told me to call GE. When a repair representative came out he showed me that the builder had dropped the microwave before installing it denting the back where the fan is causing the noise, and that the flood in the laundry room was because the builder improperly connected the machine. GE fixed the laundry flooding, but told me to contact the builder about the microwave. Finally, after several weeks GE came out to replace the microwave but said the replacement was damaged. As a result, GE took the bad microwave and left me with nothing saying they were out of stock of my microwave and would not install a different Monogram model. After several months, multiple missed appointments, and hours on the phone with GE telling me it's the builder's fault and the builder telling me it's GE's fault, finally I get a replacement microwave. It has been 5 months since I closed on the house and paid the builder more than $1 million, and I still have to deal with cabinets that were installed crooked leading to seams and drawer fronts that are cracking at the seams; 2 coffered ceilings that were never built; the wrong sliding door having been installed; getting reimbursed for replacing the doorbell chime which was wired incorrectly and despite multiple requests the builder never sent an electrician to fix it; fixing improperly leveled pavers; crooked front door jamb leading to cracking in the frame; sloppy paint and wall texture throughout the house; trying to get a refund of a duplicate $750 HOA contribution that the builder collected at closing but never actually forwarded to the HOA, and a variety of other issues. While I understand that no construction job is perfect and there are always some things that need to be fixed, the sheer number of issues are excessive and the builder's refusal to timely correct them is unacceptable. Many of my neighbors have similar complaints about getting the builder to fix issues, and on the whole I regret purchasing from this builder. Do not make the same mistake as me - especially when spending this much money on a house. ... More

There were too many negative experiences.

Get everything in writing.

Our closing was delayed 3 months. Fair, I understand building materials and labor have dried up. The day after we move in, our master bathroom’s toilet flooded due to contractors having put waste in the plumbing. The flooding ruined our entire first floor and a lot of personal property. It took 4 emails and 2 voicemails before we finally got in contact with the customer care manager and got the issue resolved On top of all of that, even after our final walk through, there were paint stains all over the floor, nicks in the walls, drawers that don’t stay closed, garage door didn’t work, mud prints on the carpet, among other issues. If the closing was delayed by that long, you’d think this would give Lennar proper time to address issues by or after the final walk through. We will not be doing business with Lennar in the future ... More