Lennar Reviews

This company is focused on just pushing numbers out the door rather than customer satisfaction. The overall experience has been very disappointing as I'm still waiting for my home to be completed as we approach 2 months after the date of closing. I was offered an incentive to close on the original closing date (didn't really have a choice) and told the house would be ready within 30 days. We are nowhere close to being ready and the unresponsiveness from low level staff that are responsible for just booking walk throughs, to the sales teams, and even high level executives has been telling (I got desperate and attempted to reach out to regional presidents to try and escalate things without any luck). I would 100% never recommend purchasing from this builder and really feel as though I made a mistake myself in doing so. FYI the home I purchases was in Orlando. ... More

the construction of my home took over 34 months and was plagued with the worst management I have ever seen in a home builder. It has been and still is the worst home buying experience of my life. In the end we never moved into this house because the delay took so long. We have the home listed for sale and again the delay in construction has cost us 100s of 1000s of dollars.

This is the fifth house my wife and I have purchased, third new build. By far, worst quality build. We have been in the home for almost two months and original punch list items still haven’t been corrected. There have been multiple laborers come through to correct the same issues repeatedly. No pride in their work. To date, still not fixed. From start to finish, this has been a horrible experience. I wholeheartedly regret making this purchase. Would not recommend Lennar to friends or family.

No words to describe how disappointed we are with Lanner. Delays over 90 plus days, no communications at all from any office , sale or builders, if any then was at last minute like day before closing.... like ups your closing just move to the next month ... your mortgage Lennar as well did not have any clue when is closing.... same day they calling congratulating me for next day closing then few min after another call sorry closing is not happening , delay for another reason. Blue tape walks were joke, nothing were fix right or at all, power to building ups I had to personally make calls to power company and speed it up process to power up building. Quality of work , I will love to show you, please be my guest and come over and see your self , look at base boards , dry wall , paint spots all over carpet , door frames , kitchen cabinets crown molding , damages on flooring, crocked walls . corners ...... all those details were pointed and blue taped and almost nothing was done. Out side decorative stone tiles are not installed correctly... its embarrassment of work done. Beside all this details some small some large hopefully will get corrected via warranty but experience and how did everything play from day of signing contract till closing day not sure if anyone can repaired our frustration and disappointment with Lennar and whole process. Communication was the biggest issue, we were in dark most of time , only info I did receive and had is when I had to track down manager at construction site about progress. Very poorly manage by Lennar officials. Half of Mil $ investment required much more costumer service and as well trustworthiness , responsiveness, quality of product and process. Buying property and building home should be fun, excitement, happiest times but Lennar managed to take all that from us. Thank you ... More

Our experience with Lennar is that outside of the construction managers, there is a substantial lack of follow through and integrity.

Terrible customer service! Pressure to close on home when not ready. Told us to move form 4 states away that it was ready to move in. It was still rough, not finished. Had to live in hotel for a couple of weeks after closing. Poor responsiveness from managers. Shabby finish work. I will never buy from Lennar again and will do my very best to warn future customers.

Lot of issues: NO Heat Pump until after 2 months of closing. No proper customer support, Negligence in responding to queries. No Extra laminate tiles given Backyard sliding door is broken within a month. Issues with price paid. Bad /un acceptable appraisal report provided for the home. I need to escalate this however the customer reps are very hesitant to do that because of the issue on the builder side.

So much wrong with our new build it is crazy and after speaking with neighbors in the community several others are having similar issues with the quality of work and issues on their homes. Had I known I would have never bought with Lennar and will not buy a home in future from this builder nor recommend them. Our home was also delayed a month on closing and issues we wanted fixed still were not done and more issues were found upon moving in. Towel wall rack fell out of the wall, tile in bathroom needs to be redone in shower, insulation left out of walls upstairs, baseboards and trim cut too short, not caulked properly, closet doors damaged, sliding doors uneven to patio area and rain leaks into the door, stairs had a gap and had to be fixed, window marble was broken off, landscaping dead and uneven in backyard can’t put a fence up until it is made level, tile in dining room uneven and needs to be fixed, kitchen cabinets were diff than what we saw in the riverview area, cabinet handles uneven and doors discolored, the vent was sealed shut to our dryer on outside of home so it was heating up like it was going to catch fire and had to be fixed, doors damaged, driveway area damaged, garage doors has several spacing where u can see light coming through and panels need to be replaced, weather stripping missing completely from one side of garage door, carpets were not clean after workers in home and left paint and druysall in carpet as well as nails and screws, holes in the drywall in the closets, and many more things too many to name. Horrible for a new home build and selling homes at such high prices for cheap workmanship and quality of home. Very disappointed in Lennar. ... More

Do not close on your property until you are happy with the job, the punchlist does not necessarily matter after you close. We are presently 7 weeks after closing and still do not have a functional pool. Lennar was in a rush to close for their fiscal monthly/quarterly numbers. New home consultant disappeared after closing with no replacement figure given. No messages answered or returned after closing, although project manager Trevor has been very helpful. Some of the problems on the punchlist that were supposed to be taken care of before closing are slowly being addressed, but I had to present them via the customer service portal. Also, date and time of the walkthrough prior to closing was scheduled by Lennar and when I requested a different date was refused. After I purchased an airline ticket and flew to Florida for the walkthrough, the NHC called and asked me to postpone as the house was not ready to be seen. This is not all and needless to say, it was not a good experience. ... More

Build quality is too poor.Flooring is pathetic,Vinyl planks are coming out already just in one month.

It was a really bad experience buying and doing the walk through of the house . House was not properly finished. Still pending a lot of things to be complete. Never answer phone calls or emails. They are in the business of making money and they are rushing the process and cutting corners. Complicating and making it worse for the homeowners

The home is still incomplete, my exceptions list is still open, and it's been over a month and a half since I closed. It feels like the warranty period is really there so Lennar can finish the house. I have a dip in my floor and was told it's within tolerance so there's nothing they can do. There have been issues with paint, concrete, baseboards, and more just to name a few. Let's just say I'm disappointed with who I thought was ranked Las Vegas's number 1 homebuilder.

House was very dirty at the time of sale. Many items were not finished. Still lots of trash under the deck. Basement was left unbelievably dirty. People were mopping the floor with dirty mops in front of us during final walk through. Lennar tries to rush in the sale of the house, but don’t really care about the quality. Really bad experience to say the least.

We bought our house in end of August 2022, still some things are unfinished. Hard to reach general contractor, hard to reach association. We are really disappointed.

My home-buying experience was not pleasant at all. Renee R who was in charge of closing was unprofessional and unresponsive. It was to the point where she was arguing with me in front of one of the other managers when I made the complaint. I am still missing pieces from the fixtures in my home and they did a poor job cleaning it. I did not enjoy my home-buying experience. It's a shame because I've sent fellow agents with their clients to Lennar which I thought so highly of. I have been in my home for less than 2 months and the dryer never worked. I had to call the manufacturer and they determine the motor was bad. I will never get that moment back. ... More

Just one word, the only good experience was the fantastic salesperson we had. Other than that everything else was and is hell. Construction is terrible, and warranty coverage is awful—very Bad Experience; the worst.

I owned a new Lennar home before back in 2007 that's why i bought again with you Lennar, but now the quality is worst than a KB home. You can hear any conversations from 3 walls separations, meaning, 3 walls of sound proofing and still you can hear. When you flush the toilet and you can hear the water going down the pipes, windows were installed crooked. Use a level for god sake! touch up with pain all wrong shins, flat when it suppose to be glossy and glossy when it supposed to be white. The team that suppose to fix things takes days to reply and weeks to schedule. Even the toilet paper holder was screwed in too close so paper can't roll freely and is stuck between the two connectors. The dining light is not center to the table, they center in the room not accounting the kitchen cabinets. The model home was not like this and when you speak up, they brush you off like you so crazy lunatic and you don't know what you are talking about. All I have to say, is look at your model home. Trim on all doors have holes and nails sticking out and little to no patching or sanding. Doors don't close correctly or can't close cause the latch was install incorrectly. They blame it on moisture and expansion of the house. Look I installed doors before, they were not installed properly. Gaps are crooked from top to bottom and the door was not leveled, that's why I doesn't close. They run the AC copper pipes behind the bedroom wall, where your head suppose to be when you sleep, great idea to give ur client brain cancer, and behind the main living room, where you suppose to install the TV. so when you mount the TV, very easy to drill thru those pipes causing a leak on the coolant. To me, the house was built from a builder that never build homes before. The washer hot and cold was installed backward, how can you mess this up? Its label cold and hot!. The Kitchen cabinet trim is off level and when they came to fix it, the guy didn't see anything wrong until I told him to put a level on it. Are they blind? the Kitchen cabinet shelves were not level again and we talking about 1"+ off, not a little bit. The microwave was installed crooked and no one can fix it because GE doesn't fix microwaves... We put a new dishwasher because the new dishwasher that came with it, didn't work and when they game to fix it, they say, oh its crooked so put some paper to the door can latch correctly. not to mention it had mold inside it and looked used. This is a brand new home.... Shall we continue? How about he AC condenser pipe that sticks on the side of house, makes the walk thru all white. You could have relocated to the back of the house or somewhere that it doesn't leave water stains on the main walkway. oh yes, the AC was not secure in the attic and they left all the panels open and it vibrates the whole ceiling, took them 2 weeks to come fix this. They also left the lights on the attic, we didn't find out until 3 weeks later, wasting electricity. The AC fans outside the home are super loud, they went with the cheapest quality available. The light outside the house was not install correctly and they glued it and now it came off. Seriously, you are going to glue a light fixture the wall? wow, I am speechless. Carpet was installed wrong. The foam underneath have high spots and low spots. This should be filled with product before placing the foam and carpet over it. again, the whole house was built by someone that doesn't give an F. same as the warranty team. they don't seem to care either. And last no touch up paint. Their excuse a baby drown on it so they no longer offer it. Wow I didn't know a baby could drown on a pint of paint... Must be some talented baby! The walls separating each home and the street is too low. There answer, its the correct height base on the grading of the home. Look, I can't see my neighbor across the street windows. and ours you can see 70%. that is not grading, you building to the minimum requirement that you can get away with to save money. oh did I mention I paid 700k for the home when 3 months later when it was closing time, the neighbor was selling for 600k. You made 100k in profit more that your average selling price, so go invest it back into ur clients. If I knew I was paying for a garbage home, I should have bought a KB home! and same money. ... More

it was the worst experirnce I have ever had in purchasing a home.I have bought homes before and nothing like this I felt intimidated, the mortgage people the escrow people seemed mot to know whst they were doing making me do thingd over andover No more lennar forme!!!

Poor craftsmanship ! I purchased a scratch and dent house.

I was forced to close before house was finished properly. I had 100 different issue while was forced to close my house. Still today I am having issue from Frame to Appliance. Lennar is to learn of What is Quality of workmanship, Trustworthiness, value for the price paid and responsiveness to issues. I think People created this survey should work on the quality assurance field.

I had a horrible home-buying experience with Lennar and would never ever purchase anything from Lennar in my life for sure. Most of the Work was not quality work and customer service has been terrible with a lot of pending items on the day of closing and even 2 months after moving into the house. The sales representative has stopped taking calls. There was no cleaning or Welcome signs put up for my house and there were critical items like internet connection and mailboxes were not considered before closing homes for buyers. There were even lies which were told during home walkthrough because we were told that internet connections are all set up but we came to know from Spectrum that nothing was done and they took a month to do the set up. After closing, reps started saying that they are not responsible for these issues and there are other teams who work on the items internally, so they were simply taking off their responsibilities. I have more to say but cant type in so much ... More

House was delayed by 4 months. Have closed for 2 months now and there are so many things not finished and broken. Overall extremely unhappy.

Not happy over all with anything from Lennar. I can’t get anything fixed and it’s been a total nightmare. I would never recommend this builder

Workmanship could be so much better. I’ve been going through warranty for so many things when it should of been done correctly the first time.

There are lot of problems with the finishing like painting and caulking. Especially the finishing is very bad and rushed for closing.