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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17753 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17753 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Joe

  • Joseph T B.
  • Verified HomeBuyer
  • January 30, 2024
  • Cedar Lake, IN

The workmanship is very poor , my living room ceiling , you can see the taping on every seam and on my south wall you can see the screws popping through. The heat in my master bathroom is not working the vent must be blocked, I had to buy an electric heater to keep it warm at night, I have Sent emails about these issues but no response. Joe

Lennar responded:
Hi Joseph, we are sorry that your experience with us has not gone as expected. We are going to share this experience with our team to improve this.- Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

All round bad experience

  • Samuel A.
  • Verified HomeBuyer
  • November 29, 2023
  • Katy, TX

Stay away from Lennar period. But If you must buy a Lennar home, please budget for thousands of dollar you will need to spend to get the home to a barely comfortable place to live. The price might seem reasonable at first, but when you calculate all the missing items in the home, you will end up paying significantly more than you you went with another builder. Also, be prepared for bad service all round and constant state of confusion amongst their staff.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Everything IS NOT Included

  • Alejandro G.
  • Verified HomeBuyer
  • November 28, 2023
  • Fresno, CA

Purchased house expecting to have installed what was advertised on their website as part of "Everything included". I did not get USB outlets, exhaust fan in master WC, or smart thermostat. In addition, building plans show exhaust fans in laundry room and master WC, but were not installed. The fine print says lennar has the right to change everything. So regardless of what it shown on building plans or website, lennar has the right to not install it. Not what I expected from a company that I felt had a good reputation.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Home owner

  • Robert S.
  • Verified HomeBuyer
  • November 23, 2023
  • San Antonio, FL

I have purchased 7 homes in the past 31 years and this by far was the worst experience I have ever had with a builder, from the start to close. I had to postpone the closing because what they called a finish home was not what the general public would consider finished. And the even managed to screw up the closing when it came time for that process. I flew my wife in from NC just for the close and we could not and would not close based on condition of home. I would never recommenced a Lennar home to anyone and my now neighbors feel the same way. Do not purchase a Lennar home their customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor workmanship, unresponsive to issues

  • Reagan R.
  • Verified HomeBuyer
  • November 22, 2023
  • Charles Town, WV

We had many discussions about the floor not being level because of flooring joist that were over cut and not supported properly. We have kitchen cabinets that don’t work and after submitting repair order they show up with no parts and say put another request in. Main bathroom above garage is not insulated. Huge temperature difference between the first floor and second. All concerns that were pointed out during construction and after with no corrective actions planned.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor, poor and poor. Great amenities

  • John David E.
  • Verified HomeBuyer
  • November 14, 2023
  • Wimauma, FL

Cannot write a positive review yet. Once we get all the promise’s full filled and issues repaired, I look forward to writing that review.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Problems since day one

  • Michael F.
  • Verified HomeBuyer
  • November 14, 2023
  • Lebanon, TN

Name a problem with quality on a new built Lennar home and Lennar has it from the plumbing, HVAC, flooring, flatwork, concrete driveway, cabinets etc & my house is only a month old since closing.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Knocked down my fence

  • Gabriela S.
  • Verified HomeBuyer
  • November 09, 2023
  • San Antonio, TX

They didn’t even asked me for permission is my property now so why do that? .. I didn’t know until I noticed it was not there. Didn’t feel safe having it like that. And after they put it back wasnt the way it was.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Justin

  • Ricardo B.
  • Verified HomeBuyer
  • November 03, 2023
  • Irvine, CA

There were a lot of issues with communications. No one could get on the same page and they still dont even have my email updated. Pretty ridiculous considering the amount of money spent. The walls are paper thin and cheap insulation was used. I would not purchase a lennar home again.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Punch list

  • Todd C.
  • Verified HomeBuyer
  • October 25, 2023
  • Jarrell, TX

Incomplete. No follow up. This is a joke. Recommend- going back to basics keep the brand, ALIVE!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible

  • Jeanne B.
  • Verified HomeBuyer
  • October 25, 2023
  • Fort Mill, SC

We spent a lot of money for builder grade finishings like a can light in the foyer and bedrooms, no mirrors in the bathrooms, no towel bars or shower rods at all. We couldn’t know because there was no model for our home. The walls are wavy, the corners are all crooked, the master bedroom door wouldn’t stay closed because the lock was not aligned. The closing was over one month late costing us $2500 in rent which they refused to compensate. The microwave was unlevel and had to be fixed three times. The plans were not run by the town causing major trash can pickup issues which we were ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

NOT happy with builder.

  • Tasleem A.
  • Verified HomeBuyer
  • October 25, 2023
  • Frederick, MD

Original price of this house was 433 but changed by Seles person to 456,390 and said it was website glitch and somehow convince our realter as well and threat me if I don't promise to buy then she'll send to other Indian how will pay on cash, this house was sold 2 different people earlier and fraud with them and sell it to me. after I purchased this townhome, i was promised to get security system with Eero router, but I didn't get that and when i asked them they salesperson said we no longer providing anyone but i can see all other new homeowner still getting them, didn't get celling fan and ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Owner

  • Anonymous
  • Verified HomeBuyer
  • October 24, 2023
  • Westfield, IN

Don’t make the same mistake as I did go with a different builder.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

no customer satisfaction

  • April A.
  • Verified HomeBuyer
  • October 23, 2023
  • Land O' Lakes, FL

Angeline 55+ Community has the worst contractor follow ups. We closed on our home August 30, 2023 during the hurricane, therefore we were unable to do the final walk thru none of the items were fixed and they still are not fixed, we keep getting promises but nothing happens. The internet is the worst!!! I have little or no service in the house, they put the box in the furthest point in the home and it delivers a very weak signal. I have talked to customer service and they say there is nothing they can do for us it's the internet provider but Lennar provided an extended to other residents of ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

A disaster from the start, and growing worse daily

  • Martin N.
  • Verified HomeBuyer
  • October 19, 2023
  • Summerville, SC

We have been lied to, misled, dismissed, and a few other negative experiences during our Lennar purchase and ownership. From the first problem with the closing date requested when making our offer through our first significant warranty claim, it has been problem after problem, and struggle after struggle. This is our third new home purchase, and I feel we are familiar with how this process should go. Lennar has been the worst experience of the three. No one seems to care and no one seems to be empowered to do the right thing, let alone resolve anything. Running out of places to turn for ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very poor quality !

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2023
  • Eagle Lake, FL

Contractors workmanship very poor Appliances supplied very poor and cheap manufactured 2002 Does not keep their promises on the repairs They rush you through the closing and promised to finish the remaining repairs on varies things and was poorly done Items used on the house very poor quality . I will never purchase house under the Lennar name or recommend them .

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Complete disappointment

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2023
  • Forney, TX

The picture presented on the webpages is nothing, like my house looks like. I feel like I was totally railroaded. All the videos of what I was showing that I would receive, I did not. From the outside to the in. it is nothing like I was shown. When I try to contact somebody for help, it takes days and talking to 20 different people in order to get some thing done. It has been an absolute nightmare. I would never refer any of them to anyone who is in the market for a house.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Homeowner in Babcock National

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2023
  • Punta Gorda, FL

Our salesperson was dishonest and unresponsive. He used high pressure tactics and forced us to close on an unfinished home (or lose our deposit). Workmanship for an executive home was abysmal. Follow up post sale was non existent with numerous unreturned calls. There has been a complete lack of coordination to get problems rectified. This company is all about moving units and quality is not even factored in.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New house with old house problems.

  • EDUARDO JAVIER C.
  • Verified HomeBuyer
  • October 18, 2023
  • Davenport, FL

As far as the home buying process it is easy and simple but the quality in workmanship around the house it is extremely poor. Everything in the house is built too fast therefore the house have problems just like an old house. I already got multiple problems on a "new" house. Lennar will tell you that everything in the house has warranty which it does but, you have to take out of your time to fix problems they made while building the house. Also, it takes them a long time to fix anything. I bought a new house to not have problems of an old house.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Home & Purchase Experience

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2023
  • Land O' Lakes, FL

Home is substandard with poor workmanship. Lennar did not meet any of our expectations of a newly constructed home. Home was not finished by the closing date despite reassurance that everything would be done. We wanted to delay the closing until everything was completed but Lennar threatened loss of our 10% deposit if we did not close that day. Construction manager apologized and gave his commitment that he would personally make sure everything was done right but broke his promise the next day and said it was not his department or responsibility after closing.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst home building experience

  • Brandon L.
  • Verified HomeBuyer
  • October 10, 2023
  • Mount Dora, FL

Lennar was absolutely the worst home building experience we’ve ever been through. Extremely unorganized. Quality of work was horrendous. Lack of communication. Cleanliness was horrible. We will never build with Lennar again and will do everything we can to get others to avoid this builder.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Rough- not great

  • Pamela Joyce A.
  • Verified HomeBuyer
  • October 03, 2023
  • Fate, TX

I signed on my home, on that day I had a water leak and the front bath floor was flooded, my dishwasher fell out of the island and the whole ring thing is a mess that was never explained to me. You should note that six weeks later I still do not have a vanity or sink in that bathroom! I had little to no orientation and had no help finding out how to get assistance. You had NO trouble telling me how much money you needed and when you expected it!

Lennar responded:
Thank you Pamela for your feedback. We are sorry to hear it has taken so long to get the vanity replaced. Moving forward, please do not hesitate to contact us at LennarCares@Lennar.com, we will be happy to help. Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Do not buy Lennar

  • Melissa M.
  • Verified HomeBuyer
  • September 26, 2023
  • Elizabeth, CO

Terrible experience. Total junk! Don’t waste your time! False promises just too sell a house!

Lennar responded:
Thank you Melissa for your feedback. We are sorry you feel there were false promises during your. home purchase experience. If you would like to share details of your concerns with us, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I had a bad experience with overall delays and last minute changes.

  • Sankaran S.
  • Verified HomeBuyer
  • September 26, 2023
  • Wesley Chapel, FL

I had a bad experience with overall delays and last minute changes.

Lennar responded:
Good afternoon Sankaran. Thank you for taking the time to post this review. We are sorry to hear you had a bad experience. If there are any outstanding issues and you would like to share the details of your concerns, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horror experience

  • Sharat Kumar R.
  • Verified HomeBuyer
  • September 19, 2023
  • Garner, NC

One of the manager had sarcastic behavior. totally frustrated with buying process. There are lots of scenarios which describes the builder behaviour.

Lennar responded:
Good afternoon Sharat, We thank you for posting your review and sharing your feedback with us. We are sorry to hear you experienced a frustrating buying process. If there are still any unresolved issues please do not hesitate to reach out to us at LennarCares@Lennar.com. We will gladly follow up with you. - Lennar Customer Care.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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