Lennar Reviews

We had the worst experience with the lennar sales team and construction crew. I would never recommend lennar to anyone. It’s suppose to be fun and exciting purchasing a home ours was the compete opposite.

Overall experience was good, their correspondence was amazing, frequent updates on progress and closing was smooth. Meeting with a contractor and walkthrough was amazing. Build quality is average. Lennar Quality check person who was appointed during blue tape inspection was very unprofessional and rude, he was behaving as if Lennar has given home for free as a charity and any question or quality issue we raised kind of agitated him personally. I am sure this is one of employee but that experience was very unpleasant to the point I wanted to just leave deposit and not proceed with purchase. ... More

Have bad experiences with Lennar’s title and sale agent. They tried to tell us wire the money before the closing date which is understandable. However, the final walk through date is AFTER the closing date. I voiced the concern without any answer. On Lennar track, they are no where ready for closing. No seller commitment document, no survey document uploaded or provided. I bought 3 homes with them and this will be the last one

Staff was not the most friendly or responsive Missed drywall inspection

Save yourself from tremendous headache and stress, and not use LENNAR MORTGAGE in your homebuying process.

I think we had the worst experience with the Lennar team, from sales to concierge. Once you sign the initial contract, the sales team acted as if they don't know us. We tried to contact them a couple of times regarding the change in closing date from what was initially confirmed and there was absolutely no response from them. We left a couple of voicemails but no call backs or anything. Then there's another team called concierge team. This team should be renamed as the legal team as anything you ask them they take screenshots of the contract and send them to you with a note that you agreed to this. They changed the closing date by 2 months, when we asked to advance the date by one day, they did not agree. It was very frustrating dealing with them. When it comes to the quality of the build, workmanship, or the materials used, we opened around 8 tickets in one month. That should tell you something. The only saving grace is that the warranty team is very efficient in addressing the multiple support tickets that we opened. We are not sure how many more we will open in the next 11 months. ... More

My home buying process (1st time) was traumatizing. I was so excited at first but Ronnie was a huge bully and Jody was very condescending. Everything was rushed I had no time to think or weigh my options on anything . Ronnie made the experience the worse she was so rude and pushy. Jody would try to be helpful at times but her delivery and tone always seemed ask if I was bothering her. I wanted to back out so bad the only person I had a positive experience with was Taylor. When we did our walk thru she was nice informative and willing to help

The only good part of of this process was from the loan and title personally our home concierge Jose terrible terrible terrible all you guys did was take advantage of a young military family thinking we were stupid cause our age and cause we were officially here in San Antonio yet as well as his boss who called and blamed us for the problems we had in our home because we hired a third party inspector and her word i quote “ Lennar is a faster moving company then anyone else so with you hire a third party inspector it pro longs if and cause the issues you are having” basically because they rushed the work of the home and we were holding them accountable it was our fault as well as having our family and realtors in the home with a whole gas leak. Never again will we do business with your company nor will i recommend lennar to any military or civilian. ... More

I had over 90 emails and texts before I closed on my home. Most of the correspondence was deputed. Mary helped as much as she could but her hands were tied on a lot of the problems. David was my go to guy and he had to check when problems came up.

Would absolutely not recommend. Cut corners at every possible turn. The material used was as cheap as possible and absolutely 0 attention to detail, to the point they messed up the install of several appliances and little things like the electrical outlets aren't even flush with the wall. The buying process was no better and should have served as my first warning. Once I paid my deposit, my realtor and myself recieved absolutely no communication from the representative. I also went with them for the loan due to promotional interest rate and there were numerous issues even in this process. Not communicating issues or items that needed to be resolved, repeatedly asking for information already sent, and I had to most documents several times due to repeated mistakes which delayed the process further. The only good thing about Lennar, is that the customer care rep to get issues fixed is great. She is working with me to address as many reasonably fixable issues as she can. Overall, if you're looking to buy a house don't buy new as it seems a lot of companies are taking huge advantage of the current housing situation. If you are deadset on buying new, don't buy from Lennar, what you get for what you will pay is bad even in this market. ... More

Honest experience as a first time home buyer. Lennar is only great front facing surface level. They sell you well and are responsive only in the selling phase. The second I paid my deposit and they secured my payment, they basically were unresponsive. We had to proof various documents - a lot of the info was wrong. Even after asking for a revision, they’ll get the same info wrong on a different document. They couldn’t get my HOA price right - I had to correct them on their own rates four times. I brought in my own inspector during the final walk through, and I received approval from concierge to bring them in. Day of inspection I’m told I cannot bring a third party in without waivers/paperwork signed. Nobody in concierge wanted to be held accountable for the $400 I paid for an inspector who could not inspect the house and did not respond to any of my emails. Day of keys they throw everything in a bag full of documents and send you off your way with no explanation. When you ask for things such as “where is my HOA account information” they say it’s all in the bag - which it was not and I had to wait for a physical mail to come in to get that info. Also my house has so many issues. My bedroom lights flicker, the closet window was cracked, and the walls to window are not symmetrical. Insane for a house that costs the amount it does. The decibel is also not to legal regulations. You can hear everything externally. The shower has a high pitched ringing sound. My kitchen sink has a stain that came on it. Water quality is awful / pipes are rusty caused all my laundry to turn yellow. Hot water isn’t instant. Our heater was broken to begin with and we had to call emergency services because our house temperature was dropping dramatically and our pets were showing distress. These are all things we could’ve caught during walk through with our inspector if concierge took the necessary steps needed to bring out inspector to site to begin with rather than tell us day of they can’t come because they didn’t give us waivers. Homeless people walk around and look through your trash bins and try to open your doors - HOA won’t do anything nor showed ounce of empathy. Incredibly sloppy and I’m absolutely disappointed in the service, quality and basic human respect. I would not recommend Lennar nor will I purchase with Lennar again. We’re already mentally planning our move. ... More

Terrible experience. I wouldn't and wont do it again.

Lennar's workmanship is not what it used to be...it was top notch many years ago when we purchased a prior home. This time around, the workers who built the home did not pay attention to detail; some of the finished work was sloppy, no attention to detail in some areas and overall I attribute it to rushed work. Thumbs down for me on Lennar: I would consider other builders in the future - I wouldn't exclude Lennar, it's just that I would not make them my 1st choice of builders any longer. Ex: exterior stucco - not sealed at the Fascia of the home, allows bees to nest; nails showing through exterior stucco; nails showing through interior stucco; overall poor quality control; during our walk-through for final sign off, the interior of the home was dirty - no excuse for dusty floors, dirty tub and shower. Very disappointing. In years past I gave Lennar 5 stars. ... More

I’m not happy with lennar’s policies. First they show me different color when house get ready then it’s color was totally different which I doesn’t like. Their designs I doesn’t like. Inside of the house is also very basic. And house construction material is very cheap. And my real estate agent is super rude, very unprofessional and very short tempered. I definitely will NOT RECOMMEND my real estate agent to anyone. Lennar people making fool to their clients specially first home buyers. Overall next time I will pay 5k-7k or 10k give extra but will choose good company, which making houses with good quality material and inside and out side good design and I will choose that company which not do fraud with client and not make fool to people first show different color and on final touch gave different color. And ONCE AGAINT I AM NOT HAPPY WITH MY REAL ESTATE AGENT. ... More

I guess if you are paying cash this would not pertain to you. But if your mortgaging good luck, waited 6 months for an official approval, which someone told me sure your approved why would we do all this work for nothing. ok so I kept sending accounts and we went to a week before closing. I had pods coming cars transported and new furniture delivered scheduled. 7 days before closing date and official down payment I was told we can't approve loan because we cant use your income from Jan- June. well if it wasn't for some great sales people that got me hooked up with another mortgage company, I might of been very upset, but got approved in 7 days and had closing the date Lanner was giving me. Don't waste your time using Lanner Mortgage , this happens to many people I hear. Tell them to keep their 12k off closing. ... More

Buying a home should be a time for celebration of a great achievement, instead, with Lennar Homes, this was a frustrating and disheartening experience. I paid cash so this should have been a seamless experience. However, with the exceptionally poor communication with all Lennar employees I worked with, the closing nearly didn't happen. Lennar staff refused to give me the keys to my home hours after funds had been wired, because I would not fraudulently sign paperwork of things they had not done. I understand that Lennar is a lower cost builder, but that shouldn't mean you get discounted and poor customer care. ... More

The lender leading up to the closing date was the worst experience. I would never use Lennar as a lender. I had to get a backup loan because so many mistakes their officers made. The loan officer and processor didn’t seem to know what they were doing. Once we got the house we needed so many repairs, they are building so fast they make so many building mistakes , crooked walls leaks. The only positive experience has been with kristine she handles all the repairs and issues after move in.

This is probably the last home I will purchase with Lennar. The entire experience was extremely frustrating, once the initial agreement was done with Lennar, I had a terrible time getting any response from the sales team or the finance team. They had six to seven weeks to close the loan that was done through Lennar finance, however I got CD an hour before the actual closing was scheduled. No response to any question whatsoever, they just refused to answer emails and phone calls. My agent and I escalated as well, the management is also just about as irresponsible and irresponsible. I am glad that harrowing buying experience is behind me. ... More

Our sales rep she was amazing. She did everything that she could do to help us and she was there no matter what time or day we emailed or called her. Now closing was the worst experience ever I had never built with people who were so rude and had no hearts and just wasn’t worth our time if we didn’t have so much time invested and money spent I wouldn’t have went through but the people in your closing office are very rude and inconsiderate, and I will wish to never deal with them again But overall, my experience with our club with our sales person she was amazing. She did her job very well but the people at your closing greet you and they are supposed to make this experience wonderful and it’s supposed to be a happy experience at that table, they made it very miserable , and sad to say you guys to build houses for other people, but I would not refer them to use you guys to close on their home ... More

The whole Lennar experienced was a disgrace. Lennar did not communicate well with other Lennar employees which made my experience a bad one. From purchasing, workmanship, and responsiveness have greatly made me put this business at the bottom of my list, due to the fact they don't care about their customers, nor timelines to get things done. Highly do not recommend anyone ever buying from this company cause they are really just out to get your momey.

Didn't qualify due to not meeting the FHA requirement. I asked Lennar to send my Earnest money back. It has been weeks and still waiting. Only thing I got was they sent me a document to sign that said Refund back to buyer: $0, without any explanation. I did not sign it and am still waiting for my earnest money. I am writing this review in hope that someone can make this right

Our salesperson didn’t know what was going on, i had a different person for every step which was annoying, I want one person to deal with through out the process! Terrible company and miss managed badly. Thank goodness i had my own realtor to help deal with all the different people at Lennar. I’ll never buy another Lennar home. Oh nothing is square in the house, I’m having other work done and there having to make adjustments to install things because nothing is square. Cheap track built home

I have been in this building for a month and we have an electrical issues with the breaker since the beginning of the closing. They have already changed the breakers 2 times and it has not solved the issue there is still a problem. It hasn't been a month, we have a leak in the sprinkle system which caused us to have a large amount in the water bill. We also just had a problem in the floor lamination. This really frustrates me to the point where I have to fill up a different warranty claim for a different problem every single week.

I am writing to express my dissatisfaction with the recent experience I had in purchasing a new construction home from your company. While the initial interactions with the lender were smooth and professional, several critical issues arose during the process that have left me quite frustrated. Firstly, the inspection process and the service provided before closing were subpar. Numerous issues with the house were identified, and the quality of the repairs made before the closing was disappointing. Despite assurances of high standards, the final work fell short of expectations. Furthermore, communication throughout this process was lacking. As of today, I still do not have the keys to my new home, which was supposed to be handed over on July 31st. This delay has been exacerbated by poor-quality service and unfulfilled promises of remediation for the inconveniences experienced. In contrast to my previous home purchase last year with a different builder, where service and quality were exemplary, this experience has been notably distressing. I had hoped for a seamless transition into my new home, but instead, I have encountered significant challenges and delays. I urge you to address these concerns promptly and provide a resolution. Specifically, I request an update on the status of my home and keys, as well as a plan to rectify the outstanding issues with the property. ... More

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.