Lennar Reviews

People from LENAR were so rude

Rusty has been great he has gone above and beyond to try to get issues fixed. But the rest of the people that work for Lennar are just there for a check.

Keep the right prices and use it a good material also let the customer shows the designer

Rushed construction resulting into many problems and forced closing without all the fixes.

Let me start by saying from the time I've dealt with the sales team all the way through to the Customer Care Team was a horrific experience. I bought my home in July 2021 and we are now in November 2021 and the defects in my brand new home have still not been completed. my bathroom shower pan was defected and it took 4 weeksand attempts with Lennar and Stewart tiling to completed the reinstallation on my shower pan. the time were poorly affixed after installing a new shower pan. I know now I would never hire anyone from Stewart Tiling or purchase a new home from Lennar. I really have to say this but the Customer Care Team is by far worse to deal with. I would never consider Lennar when buying a new home. These home are built quickly so I suggest any new home buyer really pay attention at their walk thru. ... More

Ensure you get your independent inspection along the way and have Lennar fix it prior to closing. Post closing resolution is incredibly slow. I'm still waiting for things to be fixed that were identified at closing and 4months later still waiting.

The Lennar purchasing experience has been the worst purchasing experience of my life. I have been buying homes, cars and other big purchases for the last 43 years and the Lennar purchasing experience has been the worst. The willingness of Lennar mortgage to ignore signed agreements for locking in the rate and charge a full percentage point over and above the lock-in rate, in addition to penalizing us with more than $3,000 for the higher rate, were just a few of the glaring issues. Having an inspector for the final inspection on the house, working with the only company Lennar would accept for the inspection, who willingly ignored glaring problems, was another big issue. The real nightmare began when we actually moved into the house. The problems kept piling on, day after day, after day. The subcontractors doing the repairs had to make the same repair over and over and over. As soon as one problem is fixed, two more come up. After four months living in a brand new house, the frustration level is as high as it can be. While the Lennar representatives who manage the service tickets created for all the problems try to do their best to address all the issues, more of them pop up every single day. Reliability, honesty, trustworthiness are not trades I would associate with anything Lennar homes does. ... More

Escrow closed in June and here it is November and it’s still not right. Clearly built with no quality control everything was handy man inexperienced labor. Cheap labor unlicensed contractor workers

My experience was and still a nightmares

Sorry, when reading this, the truth hurts. limiting the ‘truth’ from reviews is quite rich and unethical business practice. This is the one of many reasons why I ensure to tell everyone I know not to do business with Lennar.

We still have a cabinet that does not have a door and our other work order that we opened about the house has not been started. No one has contacted us back regarding these issues.

Absolutely not worth the price, and worst service.

I would say make sure everything is the way you want it before you sign. Everything that we have submitted work orders on that was not finished I did myself. Horrible experience

The Lannar mortgage broker was terrible. Just qualifying me they ran my credit three times they were so incompetent was unbelievable. I would never use them again. In fact I’m going to write a really bad review all over social media

The quality of materials and specially the workmanship is way below the minimum standards. If I went back, I would go with another company. Low value for what you pay and I almost feel like getting catfished with this house. The original construction manager and customer manager were rude and refused to address all the issues. If you are in the market for a new build PLEASE look at the reviews on line for Lennar and PLEASE consider other options.

They do not communicate with the buyer. Don't return calls. Very difficult to work with. I actually never talked to the builder.

Windows separated from frame. Carpet cut short pulling away from floor. Walls are not straight. Bad drywall finishes. Doors don’t close right. 5 different shades of concrete, because they don’t know how to mathematics. Very poor workmanship for such an expensive house.

Very disappointed with my experience at Imagery. Comments here are restricted so I can’t tell my perspective

Every step of the home buying process was horrible. From the agent, to the contractor and now customer service won’t respond to us for a month. Every single person I come into contact with from this point on I will stir away from Lennar. Between the several realtors and businesses in our realm, we should be able to reach many of your potential customers to insure they do not make the same mistake we did by choosing Lennar as our home builder.

Our home had been delayed for months throughout the building process. Our sales person kept us up to date throughout this time. We understood due to supply shortages, labor shortages, a global pandemic, a winter storm, etc. We were patient. We had to pay extra to live where we were due to having to extend our lease on a month to month basis. Still....we did not complain. Things were very pleasant through this period. When it came time to close, there was a very noticeable shift to rush US into the home before it was complete. We hired a 3rd party inspector to look at the build prior to close, and were given the green light by Lennar to go ahead and send our inspector in. The home was far from finished. The inspector couldn't even inspect a handful of major checklist items because Lennar had not completed building, so we had wasted more money there. Lennar kept pushing us to close when the the home was not finished or even live-able. They even pushed us to close when the gas meter was not installed. It was the end of the month, and it felt like pressure was raining down on us. Our realtor pushed back, and they waited until the meter was put in before forcing us to close. Due to the current housing market in Austin, we were afraid that the builder would pull the rug from under us, and were forced into a corner and accept the home with many flaws during our final walk through. We were told many times, that the things we brought up were "cosmetic", and that their build team would come out to fix it with our "warranty". DO NOT BELIEVE THIS. They will take forever to do anything. Our master closet collapsed and couldn't be used for the first 2 months we lived in our home. We currently have flooding issues that they are "fixing", but just left a mud pit on both sides of my house with no updates as to whats going on. They came, ripped up the grass, and left. Didn't tell me about it, didn't tell me when they were going to come back to fix the rest. Just left a mud pit moat around my house. I'm fixing many of the things around the house myself at this point. They've promised many things, and have not held up their end of their deal. They have sent out teams to fix some things on our checklist, but it took forever. We have a new born baby, so having work done at this point in time is rough on us. Many of our neighbors echo the same sentiment. Terrible quality homes.....but feel lucky Austin's housing market is insane, and has inflated our home values. Long story short, our buying experience started off okay, and ended up horrible. Quality of the homes are pretty bad with poor attention to detail. Many "cosmetic" problems that they'll never deal with when buying a brand new home or take forever to resolve. Buyer beware! ... More

Bad quality, bad communication. Open issues

It was only about the sale - this whole house buying experience was horrible. It was all about the sale and nothing more than that. I closed on a house and was told that I had homeowners insurance and was even given a policy just to find out that my insurance was canceled two days after purchasing. To this day no one has taken ownership of what went wrong no one has called to apologize and I only found out when I went to buy new homeowners insurance. That’s not the worst part, Every time a vendor came to fix an issue that should’ve been fixed during construction they damaged something else in my house. They replaced my door it took four times for them to come out to get it right everything went wrong from the door not showing up to the vendor not showing up to the vendor breaking my new door and damaging my home. My air-conditioning still doesn’t work properly they made three appointments one of which they never showed up for never called and they were two times the contractor didn’t know what he was here for and was not prepared to fix the issue. The issue still it’s not been repaired and according to the manager there’s nothing they can do because the unit is incorrect. I have nothing good to say about this homebuying experience people in the office were speaking badly about my family and I and he got back to us through our realtors who overheard them and questioned about it they denied it until we presented them with the proof and still would not get a an apology. I would not recommend anyone to mile an hour homeBecause of all these reasons and many many more which I’ve quite frank frankly don’t feel like typing. ... More

Lennar is terrible all the way around starting with local representatives. I have been in my home for over 3 months and work still needs to be done in my front yard. From the start we had to move in with out our yard having SOD in place. Our final walk through was scheduled the same day as closing day ridiculous! Items found that needed repair or touch ups never got completed and our house was turned into us dirty and filthy even tho I was told a cleaning crew would come bye to deep clean the home a Brand new home!

After being closed for 5 months, one of our bathrooms still is not functional. The diverter valve which controls the flow of water between the tub and shower head was installed upside down which causes water to flow from both the shower head and tub faucet simultaneously. Weather stripping is still missing on the rear door (it was never installed). The list goes on and on. I would never recommend Lennar as a builder and would certainly never recommend using their mortgage service.

The quality of materials used in construction is not good also most of the items are opted our from warranty, not a good customer experience.