Lennar Reviews

I am very disappointed in the quality of work. There were so many issues with the house prior to my closing it was a very sad day by no means not a happy day. And still dealing with issues that should have been done right before closing. I would not refer anyone to buying a Lennar home in this community. Everyone that I have had the pleasure meeting has said that they have had nothing but problems. This is not a good thing coming from others and the workers say we do what we get paid for what does that tell you. I have had to spend a lot out of my own pocket to get the work done the right way. ... More

Production home with little to no attention to detail, By far the worst quality build in my 40 years and 8 new homes. Lennar is more interested in closing new homes than customer satisfaction. Beware of the closing process,

I had terrible experience, one of the sales representative was very rude and never speak politely with customers. Multiple home owners mentioned this, not sure if Lennar really want their team to rude with their customers. I am well aware of home buying process and a home owner and helped some of my friends as well with the process. There were multiple issues identified in the walkthrough and they have not written down any of those and forced me to close the house without resolving any of the issues. I reached out to sales/construction manager multiple times to resolve the issues, no response at all. I even opened a support ticket with customer care, its been almost 2 weeks mo action was done and I really dont have hope as well. Will wait for few more weeks and share my experience with all my family/friends/ community people in the area as I don’t want others to suffer this. ... More

Not sure how this company can clear any letter of occupancy. The house is still incomplete. They FORCE you to close before the home is complete so they can hit their end of the quarter quota.

Started off with a leak before closing and it’s been 2 months after we closed and it’s still not fully rectified. It takes numerous follow ups on our part to get anything moving. The warranty team has been the only competent people during this process and I do thank Stephanie and Shaun. Neighbors next door smoke detector goes off at least once a week for hours showcasing the material in the homes isn’t great quality. HOA is impossible to get ahold of and annoyed when you do reach out with questions. Homes seem rushed and once it’s thrown together it’s pretty obvious the areas they just completely missed or completed incorrectly. ... More

A constant battle from start to finish with things broken after the fact. Terrible customer service. Lies from the entire team. Rude sales men. With the experience I had I would never recommend a lenar home to my friends or family. My first home buying experience was ruined by y’all’s team with the exception of two people. Terrible & very shameful

Is the worse experience I had, water was coming inside the house when raining through the windows I reported to everyone and my husband had to fixed almost a month and nobody has follow up this issue. The house was with the tapes pending things to be fixed and dirty at the time of the walking through before closing. I am still waiting….BAD.

I have been dealing with issues in house build since i purchased the house. Water has been sitting in water meter for weeks, no solution has been provided under warranty only workaround has been given. Finding missing electrical outlets. Bad grading done, improper landscaping. cheap quality porch door. Finding cracks in dry wall close to electrical outlet which tried to hide by paint.

Worst experience I ever had buying a home. Most unprofessional, disorganized don't care attitude I have ever encountered. The only thing they are interested in is getting your earnest money, afterwards the worst customer service ever. I will never buy another home from these people. Difficult to get a response from, dealing with people in Arizona, Texas and Florida at the same time was a complete nightmare.

Sub standard materials after 1 year I see everything going to hoa. All new town homes and every building siding is falling off. Right not kidding. Road at end of street is caving in. Take a look at sawgrass and see. We’re still waiting for our refrigerator and dishwasher to be repairs for one month now.

The quality of materials and workmanship is sub-standard at best. Lennar houses are slapped together in an assembly line manner. There are no changes allowed of any sort. Our salesman flat out lied throughout the process. Once we got close to closing we finally were able to meet the construction manager. She has no knowledge of construction. She just knows what she's told by her bosses. There are so many issues to be fixed of which they rely on the warranty dept. So far the warranty dept has been good but it's alot of emails and scheduling for people to be in our house. I highly recommend everyone to save yourselves and stay away from Lennar. ... More

I felt rushed to move in, so that Lennar can show a completed sale despite the home was rushed. The home also had materials and parts removed to finish other homes in the series and when the contractors replaced parts back the quality control was compromised with re installation. Should have informed my lawyer to get involved with write contingencies before I sign off the walk thru. Felt like things were purposely hidden. should have never signed off in good faith things would be addressed. felt duped and lied too. Now moved in close to two months in and don’t feel comfortable inside my home. cannot even enjoy since the cabinets have missing hardware missed drilled holes, compromised installation, no quality control and tile has stains that were never buffed out. Our Lennar customer service rep is ok but the manager or foreman is a complete lack there of and never double checked worked. ... More

Lennar needs to better responding to issues post move in. Person in charge of reviewing work completed by the trades need additional training. Many issues that were to be resolved after our move in are still not addressed. Have notified people in the front office, two guys that worked with the walk through and have submitted on line requests.

Our overall experience was very disappointing. The contractors did very sloppy work. From the paint droppings all over the floor, to uneven handles on every kitchen cabinet, every outlet and switch cover crooked, broken pavers around pool. Uneven lawn with dead sod, irrigation system not approved by HOA. Uneven seam on granite counter top and the cheapest home appliances they could find. Lennar warranty service has only addressed 25% of our complaints and others work orders have been ignored.

from the sales person to the closing table; not what is expected lies and excuses... you most love the walkthrough before closing and see items hold by tape... 3 weeks after closing and items weren't fix.

I closed on my home in February of 2023 and have had multiple issues come up... cracks appeared between the walls and ceiling, flooring lifted up and cracked. spaces showing between floor boards, that was explained as "acceptable" as long as you cant fit a credit card between the spaces. Shoddy paint jobs, and it takes 2-3 weeks to get anything scheduled to try to get the issues fixed. When you say something, you're made to feel like you are imposing on them to fix things that should have been fixed before closing. For the supposed walkthru, was told "you just look for the paint issues, and we will take care everything else. Being a new homebuyer I stupidly trusted them, and when I walked into my house after closing, find all kinds of things that should have been done. squeaking doors because they didn't fit the door in correctly to the door frame, and now the frame needs to be shaved. the Garage door has a wide crack on one of the pipes that hold the bay, and when I pointed it out, was told "that's the way they all come like that". Totally wish I could go back in time and tell myself to NOT take this house. NOT worth the headaches I am going through just trying to get things fixed the way they should be, the way they should have been before I even moved in. I am NOT satisfied with my purchase, and if I knew of a way I could get out of it, I would take it in a heartbeat, Its my opinion that NOONE should purchase a LENNAR home unless they are a handyman and are willing to work on the house yourself to fix the problem they seem to refuse to want to fix. They got my money, they now show that they no longer care about me or that house. Youi wanted my review, well there it is. ... More

Home was delivered 1 year late with very poor craftsmanship and little quality control. House was not delivered in moved in condition and was very dirty. Craftsmanship is equivalent to DIY. Uneven flooring, cracked tiles, cracked grout, loose, rotted, moldy subfloors, missing cabinetry, electrical issues, crooked walls, sloppy paint and trim work.

It was and has been dissapointing

The initial sales contact was pleasant and the new home sales agent kept in touch until a deal that fit my budget could be met. I've learned with other sales agents and this one that the tone goes from professional to unprofessional once contracts were signed. Total nightmare with mold on the build in multiple places, but the regional sales managers worked to get me into another home. The new home presented with craftsmanship issues before move in that still have not been addressed almost 90 days past closing. Some homes get a patio screen and others are told it's a mistake that all don't get them with a sliding door. Also, granite countertops and tile floors are not sealed. If you complain about the patio screen it will be removed and not replaced. Some people get balloons and welcome banners on the purchase up their new home. I didn't get any welcome and had a horrible time getting utilities established. Warranty rep professionalism needs improvement or the person needs to be replaced due to attitude and unsolicited flirting. Work orders are not responded to at all or timely. They need a Service Life ticket system to track work orders and improve communications with customers. I guess I just need to hire a third party to fix issues because it'll be quicker. We didn't pick this community. It was a last resort on moving to put our children in better schools and resolve our build issue. So far we've had our cars broken into with items stolen, random knocking at our front door and we have experienced racism in the Bartow area, but our neighborhood is very diverse and I do like our neighbors. I feel robbed of a new home buying experience and trapped a few more years until the resale market picks back up and our family can move. Never will we desire to buy with this company again. I appreciate the efforts of those who tried to correct the sale situation, but I don't think we should have purchased this home. We should have talked away and went with another builder. ... More

If everything gets done I’ll change my mind

From the time we put down earnest money this has been a bad purchase. With the exception of Joey Blackledge and Pablo Berrios we have had issues. Price quoted different from price provided after we had to put down earnest money, closing delays and online closing issues, Service issues getting scheduled and call backs, the quality of the build requiring multiple service calls. The electrical issues that have been known about through the community, quality of workmanship being poor and then the sales manager response to us at the beginning. This has been the worst home purchase we have ever made. Follow up this far except Pablo has been poor also. If we had to do it over again we would have paid our movers to provide longer storage and found somewhere else. I do not expect that you will contact me or even care about what I have stated but needed to let you know anyway since you provided me a survey asking. ... More

Lender was not responsive. After the builder ensured us that all of the items on our inspection was complete as well as the items we marked with blue tape, we found several items were still not completed and even noticed quite a few pieces of blue tape were still present at the home delivery meeting. We also had a leak in our brand new roof and a sewer gas smell that took almost a month to resolve.

My experience with Lennar has been quite disappointing. Despite being promised that all pending tasks would be completed prior to closing, several important items were left unfinished. They were in a rush to close all the homes by November and there was no focus on completing the work before closing. The closet doors were not fixed, shower rods were not installed, the painting was not done to a satisfactory standard, and there were drywall cracks and partially painted lanai door. I would not recommend purchasing a home from Lennar. They did not demonstrate a customer-centric approach and their responsiveness declined once the closing was completed. Despite repeated attempts to follow up on the unresolved issues, the builder seemed disinterested in resolving the matter. I strongly advise against purchasing a home from Lennar. It may cost a bit more, but it would be worth considering other builders such as MI Homes or Pulte Homes. It is important to thoroughly research the options and make an informed decision before entering into a deal with Lennar. ... More

I am not happy with the LENNAR. We had hard time with this purchase with Lennar. Specially the loan officer. He provided the incorrect information in disclosure. And he blamed us not reviewing the document. And later for another disclosure he did mistake on estimated closing cost and we I had to dig into email to prove he did mistake as the disclosure does not matching with what he said to us over the email. I am very upset with the response I have received from Lennar.

Horrible quality. I regret everything. They told us SO MANY LIES. I feel like a lawsuit is in our near future.