Lennar Reviews

Sales person difficult to get in touch with. Did not return calls. Warranty issues were identified as being completed but were not. I took possession of the home and there was paint everywhere-both inside on the tile and outside on the pavers. The counters were scratched AFTER I did the walkthrough. When asking questions or for help I at times just got no answer. Also, expected the same home as the model but many things were not included. There was no discussion or information about this. Too bad for you is the attitude. I would go elsewhere.

We are not first time home buyers and we did our due diligence to make sure we were pursuing the best possible purchase available to us, but Lennar made the experience so horrible that we will never purchase another property through them again. Our understanding is that the laws in Florida allow for unethical, shady business practices by builders, where the sales and mortgage teams essentially lie and overpromise to the buyer to quickly lock in the sale and then once the truth of the details are established there is no option to cancel the contract and get the escrow funds back. The manipulation and bait & switch tactics are strategic, calculated, and widespread throughout the company. Zero protection is offered to the buyers and in many cases the quality of work doesn't line up with the purchase price. From the time we signed the contract until today (50 days after closing) we have been dealing with constant issues, lack of communication or wrong information from various individuals, no accountability, increased costs that were not disclosed, and unresolved punch list items. It's incredible and shocking to us that Lennar continues to do business this way and they are allowed to get away with it seemingly unscathed. ... More

Some of the workorders were not done and we mover in and now it's a inconvenience for me to work around other people's schedule

Today is probably not a good day for me to review Lennar. It is a very hot day and my air conditioning unit is not working. I tried calling Hadley Heating and Air - they have told me I have a one year warranty on my air conditioning unit. I called them at 5:52 p.m. this evening. I was told a technician would call back and talk me through possible solutions. It is currently 7:24 p.m. and I haven't received a phone call back from them. The first time I had problems with my air conditioner, it kept "tripping" the breaker. They had to put a bigger amp in for it to not trip every day. Needless to say, it is annoying to buy a brand new home and keep on having these issues with it in the summer. I did put in a ticket with Lennar Homes about the current air conditioning issue, however, I am not sure someone will get back to me before tomorrow.....and it is hot!! I'd rather not pick stars, just inform you of my issue, but right now I am not happy. ... More

I'm very sad with everything Lennar has to offer.

By far, one of the worst experiences I’ve had with purchasing the home. Was informed incorrectly on multiple things. Would not recommend.

I wanted to take a moment to share my recent experience with the online home buying process. While we are absolutely thrilled with our new home, I must express my disappointment with the overall communication and organization throughout the process online. The process of submitting required documents proved to be quite challenging, as we encountered delays and inconsistencies in responses. Despite our timely submissions, there were prolonged periods of silence and requests for duplicate information. It was evident that some individuals involved were not fully equipped to handle online emails and documents efficiently. Upon reaching the closing stage, we encountered additional obstacles with requests for unnecessary documentation and proof of income, leading to further disorganization and frustration. The lack of clarity and poor communication from the loan team exacerbated our concerns, leaving us feeling perplexed and dissatisfied. I feel compelled to highlight the credit person who provided exemplary assistance and demonstrated a clear understanding of our queries. Regrettably, this positive experience was overshadowed by the overall dissatisfaction with the process and the team's inability to address our concerns adequately. In light of these challenges, I caution against engaging in online home purchases without thorough consideration and understanding of the potential drawbacks. I sincerely hope that this feedback will be constructive and help improve the experience for future clients. ... More

Poor customer service by sales agents .very rude and unprofessional responses.

I absolutely love my home but there is absolutely no communication. Everyone was so friendly until we signed the closing papers. We were told from EVERYONE if you need anything even after closing reach out and we will take care of you. The project manager John is horrible. Extremely rude and acts bothered if you ask him something. Called him about a roof problem on our home that was a month old and was told “Well it passed inspection so whatever”. Then asked him about some breakers as they are not labeled well in the electric panel and he said he doesn’t know to call customer care. Then fast forward to almost two months after closing and we came home to our door mat thrown in the lawn along with a decorative sign we had by the door which was being rained on and our walkway was half painted one color and also painted another color. Our neighbors was the same and their solar lights crushed both our mulch was blown into the yard. Paint supplies left all over our yard and a water hose and electric cord plugged into the side of our house. We were not aware of any work to be done on our home and came home to this mess. Called multiple people and were pushed all over the place because no one wants to bother with you including the care team who says they will call back and we have never received a call back any of the times we have called. Across the street they are finishing townhomes and there is a lot of debris all over. We would be patient with construction debris but this is trash (soda bottles, wrappers, water bottles covering the grounds). The wind blows and this goes in our yard daily. The response from the project manager was they can’t help Mother Nature which we understand but this is trash that could have been placed in a trash can instead of the ground. Very unprofessional employees. I would not recommend. Now if there was an existing Lennar home and you didn’t have to deal with Lennar at all I would go for it but steer clear of this company and the unprofessional, unreliable, zero communicative staff that represents them. ... More

The sales people don’t know how do the job warranty people worst

As a real estate investor, I am a 5x Lennar home investor. 4 of them are in FL. This 5th home at Glen Pine is the worst closing experience I have ever had. I will not buy another home from Lennar in FL anymore. The main issues are poor workmanship at and missing house keys. My closing was delayed 4 weeks because of these and other issues. But I will just focus on the 2 mentioned. The major issue I had was the many exterior walls were discolored. Miranda, Lennar customer rep, was at orientation and final appt. She brushed it off as sand, and did not remove it because it was not listed at orientation. I raised a fuss that Lennar should remove the sand. It turned out the sand was not easily to take off with a regular garden hose, but they didn’t want to rent a pressure washer either. 3 days later they got the equipment and was not able to remove the sand. They tried 3x by then the paint was coming off. I had to tell them to repaint the entire bottom 1/3 of the wall, but they only painted where needed. As obviously bad as the sand on the wall was and later the paint peeling from trying to clean it, Lennar should have automatically tried to fix the problem before closing, rather than requiring me to raise a fuss and emailing the VP of Sales to get upper management to know what a crappy team she has working her. Even when after I closed, Lennar gave me keys that don’t work for my house. They said I had to wait 2 weeks for Lennar’s vendor to fix it. I couldn’t wait and had my own lock smith replace it. With all the problems, this meant I could not show my property to renters for 4 weeks. I asked Lennar to compensate me for 2 weeks lost rent because they didn’t give me correct keys for showings, and they said NO. I will never and will actively discourage people from buying from Lennar, especially if it’s in central FL. This purchase experience has been the worst. ... More

Lennar seems to only care about them selves and I almost lost my money due to the some lady named Silvia screaming and catching an attitude with me and my bank when lennar made the mistake. Horrible experience

The only good thing about this experience is Josh when i first bought the house. The lending process and about of defects in walkthrough, make me never want to recommend this company

Lennar's motto is "Everything's Included" yes... but... Things that are NOT included: Washer/Dryer, Door/drawer pulls for cabinets, fence, back yard, more than one bare thin coat of paint. During initial conversations we were told that there were closeout specials and that we could make an offer and things would be accepted, this was far from true. During the loan processes we were told that 4% was available, this was also far from true. There were a lot of places where it felt like Lennar made promises that they had no intention of keeping and it very much soured me to the experience. We still went through with the purchase, I'm happy with the neighborhood, but feel that the value for the money simply isn't there. ... More

The day before closing I showed up for final inspection to be told the house was not ready and I should have been contacted by sales. No one could tell me when it would be ready. Then I was told I would definitely close by the 29th. I closed on the 20th, 3 weeks later. Delays happen but it is clear they knew there would be a delay long before they notified me, 24 hours before closing. Now that I have been moved in about a month I still can not receive mail because my mailbox is in the construction zone and the key has not yet been provided to usps. No updates as to when this will be corrected as the construction manager, Anthony, is non responsive to calls and texts. The construction team also left a mess of nails, fast food trash, and construction debri in my backyard. I have a work order in for a broken screen, no response after 3 weeks. ... More

We encountered poor communication all the way around during the closing process. The closing coordinator scheduled a “walk-through”, and scheduled it for the wrong time/date. We arrived as told to, and there was no-one there. The follow up was absolutely horrid. The home was NOT ready to close. We encountered plumbing issues, walls were unfinished, blue tape was everywhere, broken tiles, master shower was not finished (no shower doors), the kitchen counter is still uneven, broken window screen, lanai door would not close/lock. I could go on and on with the issues. For a solid week after closing, we had construction workers still coming in and out of our home. Things are still outstanding. Terrible closing experience. Terrible communication. The only person who is trying to help us is Mariella! We have a number of things yet to be fixed! ... More

I tried to change my closing date because my bank CD was maturing three weeks after the tentative closing date. I have purchased 3 Lennar houses before and never had any closing date issues and after purchasing this house it was an investment of almost $1000000.00 on Lennar houses. The answer I received from upper management was discourteous: “We DON'T move dates!” you should not talk to your loyal customers in this tone (extremely unprofessional).

Sales team are pathetic and from our perspective and the experience we went through they seem to be racist and biased. First we confirmed a home with specific direction for a price, but next day it was allocated for another person saying the other buyer paid them high price. They did not give a chance for us to bid and see the result. Again we had to wait for another home but with a compromise of direction and location as we wanted a home in the community due to friends.

This house was not ready for occupancy. Still dealing several issues. Lennar construction is the sloppiest workmanship we’ve ever encountered. We expected more for the money.

From the very start I had issues with the loan officer not being proactive and responding to messages in a timely manner. The day of closing my name was not spelled correctly in the title/documents. I have been in the home and there is something going on with the plumbing where the toilet does not flush properly. There were also missed parts that were not painted by the time I closed on home. I unfortunately noticed a discrepancy in the fence but since I closed on the home lennar is no longer responsible. I would NOT recommend lennar the homes are built very fast and the little details are missed we had to close remotely they did not want to work with us going in person to sign our documentation if we had any questions. Closing on the home was not a good day we were very stressed out calling everyone to fix my name on documents and then was being told if I did not close that day I would have to pay a fee (even though it was THEIR mistake) ... More

When we were touring the homes, it was fine. But once we actually decided to pull the trigger, the experience was downhill from there. Typos in contracts, long wait times for a response to our questions, no response at all from Lennar mortgage loan officer (they tried to bait and switch us but luckily we had an outside lender lined up just in case this happened), and then the home wasn’t even completed by our walkthrough date. And this is just for starters. After closing, we’ve had a roof leak, broken refrigerator, and have noticed shoddy workmanship throughout the home. Definitely not worth the $1.5M we spent. One word if you’re considering Lennar: RUN!!!! ... More

The original house we got on contract for was not the house that was built. No drawers in any of the bathrooms, and not the kitchen cabinets that were in the home that we were told we were buying. We were not told about certain credit requirements for the interest rates until after we were under contract. We were told that we could not close in a certain month and then were rushed to close in that same month to get the home off of the books. The utilities were promised to be on at the time of the home inspection and were not on BOTH times the home was to be inspected. We finally had to back out of the original deal because of the multiple misinformations and seemingly overlooked items.Would not recommend Lennar to friends. ... More

Lennar does not respond to request after they have received your down payment. The worst company to work with in my opinion. Please do not go through Lennar if you can avoid it.

Love the area, but from the start had a bad experience with Lennar. First, we asked for a different sales consultant which they provide a different one but the first was still involved with paperwork. Second, tried to screw me out of an interest rate lock which was already accepted. Builders did a poor job with material and not following design as they had to rebuild my island on move in day with it being to far over. With warranty repairs, also poor job with the fix of my plumbing leak. They sent out 4-5 different people from the same company to fix a simple drywall repair. They closed me in a different phase which ended up making me wait 3-4 weeks to get WiFi and other 5-6 weeks to get a mailbox key. Just an overall lack of communication. Only positive is that the area is fantastic. ... More

They cut corners on everything. Material, especially doors are incredibly cheap. The new house even looks like it's been lived in by other people for months. It's was dirty with lots of scratches when we took possession. We have all the photographs for evidence. The salespeople were tricky, sneaky, unwilling to help, and don't return calls most of the time. About the only tiny bright spot are the warranty/Lennar Care people who help address issues with the house. And there were tons of issues, probably more than 2 dozens. Will try to avoid Lennar in the future at all costs.