Lennar Reviews

The worst experience I’ve had unprofessional, not communicative, leaving there customers in the dark with. I information. Would not have purchased a property with lennar if it wasn’t my only and last option

DO NOT BUY WITH LENNAR. THE ENTIRE PROCESS WAS FRUSTRATING TO SAY THE LEAST! GO ELSEWHERE!

Overall poor experience. No attention to detail.

Lennar really dropped the ball on this community called Terra Bella in Henderson NV. I made the mistake of purchasing a second floor unit, in a 3 story building. Due to poor, cheap construction, every time the people above me walk across the floor, I hear it. This goes on day, and night. Obviously, there is no buffer between the floors. I have lived in a high rise before, and never have experienced anything like this. The GE appliances are so cheaply manufactured, noisy, and nothing any person in their right mind would purchase. Even the GE rep came out, and said, yes, this is how they are made nowadays. I made a huge mistake in purchasing in this nightmare of a development, but obviously there is nothing I can do. Lennar, you were one of the top builders in the country, but with the Terra Bella project, I pity anyone else who is considering buying in here. ... More

First walk-through brand new home: no running water, workers left feces in each toilet (no water to flush). Cracks & holes in cabinets. Large patch of dead sod front yard. Caulking poorly done. Foundation painted in batches. Hole near roof. Scratches on mirror & kitchen sink, etc.. Final walk-through water ran for 5 seconds & stopped. Few repairs done, orange tape still up, no door on linen closet, etc… Closing day, final final walk-through with construction manager who quickly went over my list of repairs with the superintend. House was cleaned a little better. 10k in no backing out!! Superintend asked me, “What do I want my house to look like?” My reply to him & sales manager; Like a “Brand-New” home. Like the quality Lennar advertise! I chose to purchase new because I didn’t want a “fixer-upper.” Everything at this point is up to the warranty crew to fix. It took a month before I could shower in my master shower because the workers left stucco in the shower head pipe. Bathroom light switch turns off outlet in bedroom. Appliances, when I called for repairs the rep asked, “did the builder give you secondhand appliances?” Not enough space to tell ALL. “Everything that looks good ain’t always good!” ... More

I would like them to look somewhere else to avoid all the issues my family and have gone through

Overall the process of buying went somewhat smoothly with the mtg company, but as far as getting documents and answers from other professionals involved, the answers were incorrect and the realtor misled us as to what the house included. It was later pointed out in the contract that Lennar can make changes at any time and they are not bound to the contact although you are. They forgot the keypad to our garage and later said it may be offered as a courtesy yet all the other houses being built before or after our with same floor plan had them installed. Landscaping is just whatever the Gardners had available and doesn't flow. ... More

Do Not Close until ALL building issues are signed off on. Dina is unresponsive and unqualified as a construction manager. Trades are not managed or construction work verified via a project plan Cosmetic defects are considered not important and are totally ignored. The amount of work order tickets that are required to be opened as a result of sales and Dina's non-responsiveness and follow-up is a full time job that falls on the shoulders of the buyer/home owner. HOA requires that Spectrum is utilized for TV/Internet, however Construction manager does not confirm or verify that the lines/cables are installed and working. It is necessary to use the internet for the home security system as well as submitting work orders; however, with no cables/lines this becomes a frustrating nightmare of "not my job" from Lennar. Appliances are not protected from dents and scratches and Lennar does not correct damaged appliances. Carpet and flooring are not protected while trades stucco, paint and others all walk through with dirty footwear, some wearing workbooks and others in slides and slippers. Drywall and Painters are part of an inexperienced 3rd and 4th party trade that Lennar contracts with and does not manage. Bayonet Plumbing does not have anyone pressure test the plumbing lines or verify their work. Associates are right out of trade school with zero experience and interior water damage becomes an issue and Lennar does not take responsibility for. Also, be aware, Lennar has the "right" per the selling contract to change ANYTHING without notice to the buyer by the sales team. This is inclusive of color of paint, tiles, cabinets, counters and even the structure of doors, closets and kitchen/shower/bathroom fixtures. Beware as Lennar is not the #1 home builder in Tampa Bay for a reason. If you should decide to go with Lennar for you next home, do not allow them to rush you through walk throughs and closings. ... More

Words couldn’t explain how horrible the whole experience was. I’m a Vietnam era veteran and have never been treated this way in my life. When you do the kind of things these people do and you know it shame on me for not pulling out of the deal

Everything from start to finish has been terrible. Awful communication. I moved in to a bird in the house, had a trim nail go through my heel because they rush to clean, and found 3 more laying in the hall. I have had black mold in 2 spots, my AC was NOT hooked up properly and didnt work. Still having issues with the upstairs. And the most recent, water coming through the ceiling from another leak! Oh and I have missed 3 days of work for them not to show up to fix the issues and they DO NOT care. I bought this home as a newly single mom, hoping it would be a fresh and easy start... and they have left me in tears and still with issues and more days to take off work! Dont waste your time! ... More

Sales, and builders were not responsive to huge issues. Over 1 month in the home and still waiting for drastic needs.

I’ve bought three homes so far in my life and this was absolutely the worst experience. We were out of town buyers not able to walk the home in person. Lennar’s website advertised all of these features like being able to heat and cool your home from your phone, the house would come with “Everything Included” which meant a refrigerator, washer, dryer, and a security system. When my father did the final walkthrough of the house he informed us that none of this was included. When I sent the advertisement to Lennar, everyone up and down their chain of command knew that they messed up, but didn’t want to fork over the $10k or so it would’ve cost to make it right. They kept stating that I was getting what was in my contract. The contract didn’t clarify whether any of that was included or not. Their advertising was clear as day saying it was included for this community specifically. After battling back and forth with nearly everyone in their company, they ended up changing their website so none of those features were shown as included. Somehow they think I was wrong, even though they had to change their website? It’s insane. As a veteran, they treated me like trash. This situation cost me so much money and I was extremely disheartened. I would’ve gone to another home builder in the area with the exact same features, but at a lower price, if I would’ve known what I know now. Lennar has been taking advantage of their false advertising since this community opened. Now that we’ve moved in, they let debris from their construction flow through the streets without a care. They have dead grass on all of their homes for sale making our community look like trash. Then they wonder why they can’t sell them. There’s simply a lack of integrity throughout the company and the almighty dollar is what matters the most to them. Values mean nothing to these people. I would never recommend a Lennar house to anyone. ... More

Horrible, unorganized, RUDE, sloppy, poor craftmenshio

Once you “close” the sale (i.e. have your money), they seem to forget all about you. We have a growing list of items requiring attention. Upgrades purchased and not delivered. Poor finish work and no craftsman to complete. Sinks that don’t hold water. Non-parallel walls (shower curtain rod fits at lower level, does NOT fit at higher level). Doorbell mount falling away from the stucco wall. Chipped shower door, discovered at move-in still not replaced (two months later). The list continues…

We should have never have gone to settlement for the house The house was not ready to be moved in no electric to the central air unit. No cable for the TV countless mistakes and flaws like buying a used car all promises and then you have to fight for everything. I’m disappointed.

They lied and mislead us from day one. They have been totally unresponsive to issues and refer everything to thr Warranty then drag it out hoping you will give up. During the build they do not provide options even if you have signed the agreement to purchase. Cut cornors and finishes are a cheap ad possible especially appliances and cabinets. NEVER, NEVER AGAIN!

Dear Reed, you contacted me shortly after I completed the purchase of my new home. I expressed to you that I was very displeased with the workmanship in different areas of my new house as you and I briefly discussed. You referred me to Scott and said Scott would contact me to address these issues. Scott did come out to my house to see the issues of poor workmanship with the painting, window installation and carpet in the master bedroom and he said they would get fixed. Scott sends the job Superintendent Kyle out to address the issues (which were discussed on my walk thru). To no avail, I am still having issues with the wood trim paint and painted walls. One party tells me things will be repaired/fixed the other tells me the opposite or both Scott and Kyle say repairs/replacement will be done then when asked of the status, they both denied what was told to me. Several occasions my Sister has been here and heard/witnessed what was said and they still deny. What ever happened to customer service where the customer is always right, especially when there is a witnessing party? I understand Breland Homes was the original builder then Lennar took over the development and at one time my home (Lot 44) was used as a staging/storage place. I saw it when it was and there was a lot of construction traffic coming in and out of this house. I am very familiar with Lennar in California being I relocated from California and the standard of workmanship is there is so much higher. Unless, I ask myself, is this an isolated incident? I am very dissatisfied because I bought a brand NEW home, not a fixer upper. I am sorry but until the issues with my new home have been fixed and completed, I cannot and will not recommend Lennar to a new home buyer. ... More

I'm a 3rd time Lennar Home Buyer and a Licensed Real Estate Agent. And this was the worst experience ever. Terrible construction quality, cheap choice of material and workmanship, unacceptable warranty service. The walkthrough coordinators lied on my face at every stage, instead of fixing the issues identified during the first walkthrough, they simply took the markers off and signed the final walkthrough on my behalf in my absence!!!! I can't even say how many dry wall and paint issues. They left all the issues unaddressed and on the day of the closing they knowingly didn't say a word when ask if the home was ready to close. Not just that, they never cleaned the home, or power washed the garage as promised. Apart from this, the Master Shower is a mess, it is so small that my arms are hitting the wall or shower door while taking shower, as it was not built as per the design specifications and now when I raised a warranty ticket, they do not want to give any documentation in writing!!! I'm sorry to say, Lennar has become the worst Builder - Utterly dissatisfied and gutted. ... More

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Horrible experience. Would never consider buying a Lennar home again

Staff was 30 minutes late to walk through. Rude to me during walk through. Did THREE walk throughs for paint issues and they still never fixed many of the horrible looking spots on walls and baseboards. My $601,000 home looks like an absolute joke! Not to mention, I did not have a working oven for the first month of living here. Also, they were not prepared with paperwork and therefor made me wait at the attorneys office on my closing day for several hours. I would not recommend Lennar to my worst enemy.

I bought a beautiful townhome on the water in south Tampa. Lennar promised a luxury experience, and the highest quality materials and craftsmanship. That was two years ago. Delay after delay after delay, finally we started the closing process. The build quality was terrible, and they were doing their best to minimize our concerns and rush the closing. They would just decide when our closing was, with no regard to our schedules. My “homebuyer consultant” Sonia was increasingly difficult to contact as closing approached. She lied about multiple things, and ultimately disappeared. Pretty certain their agenda was to get us to request our deposit back and move on. Nonetheless we pushed through and closed, only to find countless quality issues that one should never expect to find in a home of this price. The building manager Dan has been evasive and aloof, and even when he gets things done they are done poorly and incorrectly. So now I’m going through the warranty process to address all these issues, and it is a constant fight to get anything done. Long story short, Lennar has been a nightmare. The townhome is nowhere near the level of quality and luxury we expected for the price, and I’m one second away from filing a lawsuit. If you’re considering Lennar as your builder, you should reconsider. ... More

This is my second home with Lennar in the past 4 years. Closed in April, still have not been able to move into my home. Expenses have multiplied however no home. No one takes responsibility and no one held accountable. They force you to close on a home that is not completed with the high quality Lennar sells people on. Completely dissatisfied.

To say we are disappointed is an understatement. The craftsmanship and quality of work are subpar to say the least. External doors installed incorrectly, closet doors damaged or not even installed, bed and bath doors hung wrong. The drywall and paint were just slapped up with no attention to detail. Windows installed, but don't actually lock. The QC team marked things to be fixed, but they never were, nor was the house/floors cleaned prior to us closing. If we could give them 0 out of 5, we would.

Once you close they pretty much ignore you. My sod died within a month and they told me it was my fault for not watering it. They did not cover sod.