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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18180 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18180 Reviews in All Areas

Star Rating Breakdown

5 ★ 7447

4 ★ 3438

3 ★ 3073

2 ★ 1968

1 ★ 2254

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Worst home-buying experience ever!

  • Daniel H.
  • Verified HomeBuyer
  • January 24, 2023
  • Bartow, FL

Lennar is too big and has lost sight of the customer. Homebuying processes were very difficult to navigate and communication from Lennar departments was seriously lacking and very frustrating. Pre-close walk-thru was very rushed and buyers are threatened if talk of delaying closing occurs...even when the home is not complete. Quality/workmanship is seriously lacking and below anything I've ever experienced; door-frames are not square (binding doors), cabinet doors are not straight/aligned, appliances don't work, and several other issues). I would never recommend a Lennar home to anyone and ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Ugh

  • Laura B.
  • Verified HomeBuyer
  • January 18, 2023
  • Ocala, FL

Been months since we purchased and so many issues still not rectified!!!

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Not a pleasant experience.

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • Lakewood Ranch, FL

This was our first new build experience with Lennar and will probably be our last. 1) The salesperson, while initially helpful, friendly, and professional during the sales process, was not very helpful after we were pressured to close before the house was finished. He made a LOT of promises to follow up on punch list items immediately within two weeks during the final walk-through and then essentially washed his hands after we closed on November 30th. When we followed up, he would use the excuse of only being able to do so much since he is “only” a salesperson. And that he needed to clear ...

Lennar responded:
Hi, thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced during the sales process. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Scott

  • Julie L.
  • Verified HomeBuyer
  • January 17, 2023
  • Morrison, CO

Scott is trying to resolve the too numerous to count issues and is the only positive for Lennar I would be happy to expand but this has not been what I would have wanted or expected

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Not great quality

  • May E.
  • Verified HomeBuyer
  • January 17, 2023
  • Port Charlotte, FL

House thrown together with the promise of....we will fix your issues within a year. We were really disappointed when we were forced to sign for closing. We were told sign or lose your 42,ooo. Cupboards all put together uneven, tile chipped, granite chipped, walls slapped together with oneven drywall, stucco missing on outside of house and more. We almost walked away. My husband has been fixing so much himself. All neighbors say that's how Lennar rolls. We bought this home because our friends said they bought one years ago and they were great....not anymore!!

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

The worse’s experience

  • Daniel G.
  • Verified HomeBuyer
  • January 17, 2023
  • Kissimmee, FL

Delivery time ! The guarantee nobody response the issues ! The don’t have cable to install the internet and television since recibe

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Devastating experience

  • Natasa S.
  • Verified HomeBuyer
  • January 13, 2023
  • Waxhaw, NC

Lennar released property to me as a purchaser with grading and drainage issues. Part of the property is a retention wall, house is built on a slope. During the construction, after hurricane Ian sink holes appeared on the property. In the next couple of visits, I expressed my concern with the stability of the land, but construction engineer said that Lennar will do it right. In good faith, I trusted that the builder have good reputation and will not allow unsolved problems before passing the property to the purchaser. I was very very wrong… 10 days after the closing, sink holes and hazard ...

Lennar responded:
Hi Natasa, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and we are extremely sorry to hear about the issues you have faced with the grading of your yard. If this issue still needs to be addressed, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

If we had to do it again -- NEVER!!

  • Maribel V.
  • Verified HomeBuyer
  • January 12, 2023
  • Easley, SC

We bought our first home in SC with DH Horton and thought they needed to improve their craftsmanship, but Lennar has them beat two fold!! It was a negative experience commencing with the home orientations == closing had to be pushed back because of the inadequacy in the non-completion and sloppiness in construction, overlooking details we asked to be fixed and just plain ignoring before closing! The quality or lack of quality by the "so called cleaning crew" to make the house be cleaned correctly; paint stains all over the floors! One of the positive attributes of DH Horton is that they give ...

Lennar responded:
Hi Maribel, thank you for taking time to write a review. We appreciate you taking the time to share this experience and would like to apologize for the service you have received regarding outstanding issues in your home. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Never buy from Lennar again

  • Bao P.
  • Verified HomeBuyer
  • January 11, 2023
  • Rosharon, TX

The worst experience of my life buying home from Lennar. Bad salesman from start to finish with little to no help , construction manager cheating and treat you like a kid, paint finish crack and final walk have to delay because no one did it from the first walk , after they touch up move in the paint dry and show crack again leaving the buyer stuck . Never never buy from Lennar

Lennar responded:
Hi Bao, thank you for taking time to write a review. We appreciate you taking the time to share this experience and would like to apologize for the time it has taken to address your issues. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Not worth the money

  • Cary C.
  • Verified HomeBuyer
  • January 10, 2023
  • Spring Hill, TN

We have built 7 houses and this was the worst experience of any of them.

Lennar responded:
Hi Cary, thank you for sharing your experience with us. If there is ever anything our team can do to help out, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Very poor attention to detail.

  • Anonymous
  • Verified HomeBuyer
  • January 10, 2023
  • Johns Island, SC

Very poor workmanship with numerous issues for a brand new home. Poor quality materials with rushed installation lead to poor quality. Extremely poor attention to detail.

Lennar responded:
Hi, thank you for sharing your experience. We are sorry to hear about the poor quality of your new home. If there are any items that could use follow up, please send our team a note at lennarcares@lennar.com with any details you can provide. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Terrible.. just don’t do it..

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2023
  • San Antonio, TX

Overall the experience was terrible. Our Lennar salesman never answered her phone. Always rude when we finally got ahold of her she had no idea what was going on. House looks like it was built by a toddler. No attention to details, paint everywhere on outlet covers, my brand new carpet, windows all have paint on them. House was suppose to be cleaned before closing that was never done. Nobody answers the phone to get anything taken care of.

Lennar responded:
Hi, thank you for writing this review. We want to apologize for the frustrations you have experienced with communication and the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Still waiting for Lennar to act Clear the land as we purchased a waterfront lot!

  • Wayne C.
  • Verified HomeBuyer
  • December 27, 2022
  • Naples, FL

We have had several issues like no mirrors or shower enclosures installed until nearly 2 months after settlement, finally got them last week day before Christmas. Still have electrical issues with outside outlets as they click 24/7 unusable, and light switches within the home that are incorrectly wired. Since settlement, I have found out via outside Sales guys that Lennar, installs proprietary features like extermination inside wall device, and a smart home water device that allows monitoring via a smart app. Was never told about either of these options, had to find out from neighbors or ...

Lennar responded:
Hello Wayne and thank you for writing this review. We want to apologize for the frustrations you have experienced with your new home. If there is still anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

House 4 Sale

  • VALERIE T.
  • Verified HomeBuyer
  • December 27, 2022
  • Woodbridge, VA

I never like making a post unless I am asked. I am NOT happy with the quality of my home - unfortunately it was the best deal in town. For >460k I expect more, I hate the following: small garage, small streets, inadequate storage and parking, and horrible cell /Internet Verizon coverage. I've been living in my home for <90 days and I have huge cracks in the walls - can lights popping out. Signed House 4 Sale when the economy gets better.

Lennar responded:
Hi Valerie, thank you for your feedback and for sharing your experience with us. We are sorry to hear how poor your experience has been with your new home. Please let us know if there are any items that still need attention and we will follow up with the local team. Our team can be reached at lennarcares@lennar.com. Thank you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Must call to get promises fulfilled. Don' tell you how towork anything or where controls are. Two months and no deed or survey. eed

  • Jerome M.
  • Verified HomeBuyer
  • December 21, 2022
  • Williamsburg, VA

Community is very nice. House should Have lights in all rooms. Installing a fence is a horrible experience; Lennar should have system to get one in a timely, cost effective manner. Sale contracts are error riddled, impossible to understand, and so generic they have 50% not applicable. Have a contract for cash and another for financing.

Lennar responded:
Hi Jerome, thank you for sharing your experience with us. We want to apologize for the issues you faced during the purchase and closing of your new home. If there is ever anything our team can do to help out, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Poor Customer Experience

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Fort Myers, FL

Lennar does not communicate with buyer during the construction nor punch list resolution process. The only work punch list items when you escalate to management. Then you get attention for a day and they ignore you the next day. They make up stories as to why things do not work or why they work the way they do. And it is always the other guys fault. No one takes responsibility to correct matters.

Lennar responded:
Hi, we appreciate your feedback. We want to apologize for the frustrations you have experienced and outlined above due to the responsiveness of the customer care team. Please send us a message with details of anything outstanding in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Was easy

  • David B.
  • Verified HomeBuyer
  • December 20, 2022
  • Fort Myers, FL

I would never buy a new home from Linnar again I have never seen a more sloppy construction job. Has take hours and hours to get things fixed If I had it to do over again I would just set aside 10k and hire people to just fix it, the hours I have had to spend are crazy and there is still tons to do Community center is over a year behind schudle and not even close to being done I am amazed Lennar is a profitable company running business this way

Lennar responded:
Hi David, thank you for taking time to write a review. We appreciate you taking the time to share this experience and would like to apologize for the time it has taken to address your issues. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

The house built for me wasn’t the same as was shown ( model house layout especially the windows)

  • Lorelei Q.
  • Verified HomeBuyer
  • December 14, 2022
  • Las Vegas, NV

Make sure that the lay out, design and the type of windows are the same as what u purchased!! I was made to believed that the house I purchased was the same and exact layout with all the right windows installed but no one informed me ahead of time why the windows was not the same as the house was being built.They changed the windows into a horizontal design instead of vertical ones!!

Lennar responded:
Hi Lorelei, thank you for sharing your experience with us. If there is ever anything our team can do to help out, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

bad

  • Yadira L.
  • Verified HomeBuyer
  • December 13, 2022
  • Riverview, FL

Bad quality materials. Not value the money.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Quality of Workmanship is totally TRASH - DON'T BUY

  • Tejas P.
  • Verified HomeBuyer
  • December 06, 2022
  • Quakertown, PA

I have never seen a brand new construction home that any of my family or friends bought with as many things that requires repair and workmanship on almost everything is like a first time DIYer. The problems found from our Walkthrough at closings 10/19 have not yet completed 12/6. We moved in 3 weeks after the closing to give them time to finish all the things. NEVER GOT DONE. PROMISES ARE IN PLACE. Will see what happens. The house was not cleaned by a professional cleaner. we got the keys with dusty floor, walls, kitchen with broken cabinets, bathrooms/laundry with tiles that show haze ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst

  • Balwant P.
  • Verified HomeBuyer
  • November 29, 2022
  • Lutz, FL

House was left dirty. Dirt was left behind the washer cannot see. Dust on the window shelves Garage was dirty The edge was broken I have never seen this in any home I bought I bought 3 new homes in Chicago Never like this this was the worst experience

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Many follow up call, due to poor workmanship and poor quality controls.

  • Carlos B.
  • Verified HomeBuyer
  • November 17, 2022
  • Bulverde, TX

I hope this information is shared with other potential buyers. People must understand that buying a house process, is a for-life transaction, which makes the house buying decision a very important one in your life. In looking back to the time when we closed on our house; it was a very difficult road to get to the point where we are today. We had to make sure the final buyer walk were done, and all details found on the house were notated and addressed. in a timely manner. We hired an independent inspector to inspect the house. All issues found by the independent inspector were mostly ...

Lennar responded:
Thank you Carlos for your review and your feedback. We are sorry about you having to get the customer care department to address the issues you kept finding in your home. We surely hope you are now enjoying your new home. If there are any outstanding items you would like us to address, please do not hesitate to contact us at CorporateCustomerCare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Poor workmanship

  • ROBERT B.
  • Verified HomeBuyer
  • November 15, 2022
  • Haslet, TX

Poor workmanship, warranty terrible

Lennar responded:
Hello Robert and thank you for your review, we are sorry to hear this. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Do not build here

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2022
  • Carmel, IN

If you’re looking for an over priced home with no adds this is your spot. Keep your expectations extremely low if you decided to build in Troy Estates .

Lennar responded:
Hi and thank you for review. We are sorry to hear this. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Not Good. Very Disappointed. Frustrated

  • Anonymous
  • Verified HomeBuyer
  • November 01, 2022
  • Plainfield, IL

Love the design and floor plan. Unfortunately the quality of building materials and some workmanship appear to be of low quality, especially in basement concrete/foundation, carpet, vinyl flooring, tub, shower. Garage door is defected. Basement floor is turning black less than 60 days after purchasing a Christie Duplex. Concrete on front stairs and sidewalk are turning colors. Asphalt Driveway has harden construction residue on it, Countertop backsplash was missing, which was unnoticed during final walk through. Pointed out rust spots on the basement floor and requested them to be ...

Lennar responded:
We are sorry to hear about your experience. Please reach out to us at If there are any items you would like us to follow-up on with the local team, send us an email to corporatecustomercare@lennar.com with all the details. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

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