Skip main navigation
Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20422 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

20422 Reviews in All Areas

Star Rating Breakdown

5 ★ 8508

4 ★ 3816

3 ★ 3384

2 ★ 2171

1 ★ 2543

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Not Good

  • William D.
  • Verified HomeBuyer
  • July 06, 2025
  • Fredericksburg, TX

Found that the investment does not equate to the final product. The investment made does not support the quality or craftmanship delivered. The most upsetting thing was that the house was not ready for the first walk through and the punch list made during that walk through was not attended to as we conducted the final walk through virtually. We were assured that all items were taken care of. This was not the case. In short, we were lied to. I would not recommend the Lennar product to anyone. The value of the product is overinflated. The $300k home with the lack of value in material and ...

Lennar responded:
Good morning William, we’re sorry to hear that your homebuying experience did not meet your expectations.

If there are any warrantable items that need attention, please email CorporateCustomerCare@Lennar.com and reference this review so we can help follow up.

Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Great builder if you want your house to almost be finished

  • James L.
  • Verified HomeBuyer
  • July 02, 2025
  • Middletown, DE

Overall we love the home and community but the major issue is the fact that they just will not finish the house. It’s been 2 months since settlement and we’ve had multiple appointments no showed by the builder to fix issues that should have been done prior to settlement after promised that things would be resolved. Honestly our next step will be a lawyer. It’s unfortunate because most could have been done quickly…. Would not recommend the builder to anyone.

Lennar responded:
Good morning, James. Thank you for bringing this to our attention. We’re genuinely sorry to hear that your experience hasn’t met expectations, and we understand how disappointing that can be. We hope to regain your trust moving forward and ensure your experience as a homeowner improves from ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Misty

  • Misty L.
  • Verified HomeBuyer
  • July 02, 2025
  • Bulverde, TX

Poor quality for price. Every home on my block looks the same

Lennar responded:
Good morning Misty, We're grateful you took the time to share your experience, though we're sorry to hear it wasn't a positive one. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you deserve. If there are any warrantable items, please reach out to your local Customer Care Team by submitting a warranty service request through your Lennar account. This allows for proper documentation and helps ensure a prompt and thorough response from our team.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Terrible

  • Daniel N.
  • Verified HomeBuyer
  • June 26, 2025
  • Zephyrhills, FL

Unfortunately, I had the worst and most humiliating experience buying a home with Lennar. If they wanted to know about my two-year consecutive employment history, why didn't they ask me at the beginning? I understand that the FHA process is rigorous, but the procedure adopted by Lennar was terrible. I have never been so disrespected regarding my professional career as I was during this purchase process. Lennar asked me how I got a job at an American company if I had no “recent” experience in business or team management. Have they never heard that when a professional moves to another ...

Lennar responded:
Good morning Daniel. We appreciate you bringing this to our attention. We’re truly sorry to hear that your homebuying experience—particularly during the loan process—was an unpleasant one. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. Moving forward, we hope to earn back your trust as a homeowner. If there are any outstanding warrantable items, we encourage you to submit a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not trustworthy

  • Matthew S.
  • Verified HomeBuyer
  • June 26, 2025
  • Hayden, ID

They don’t follow their own craftsmanship guidelines and instead do patch jobs that make things look worse. Spent time with the rep taping quality issues in the house just to have someone else come in and rip the tape off without ever fixing. At the final walk through I mentioned how nothing was even fixed and the guy didn’t care. They know that their contract forces you to close on an unfinished house. Lennar has gone downhill from what they used to be.

Lennar responded:
We appreciate your feedback and are sorry to hear we have not met your expectations. That’s not the experience we strive to provide. If there are any outstanding warrantable issues, please email us at CorporateCustomerCare@Lennar.com with the details and a reference to your review so we can follow up directly.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Sunnova filed for chapter 11 and no one is helping to activate our solar that we paid for in full

  • Raju B.
  • Verified HomeBuyer
  • June 25, 2025
  • San Diego, CA

We paid for in full for our solar and no one is helping us to activate our solar as sunnova filed for chapter 11 bankruptcy Lennar is MIA We paid Lennar for Solar

Lennar responded:
Good morning Raju, we appreciate your feedback and are sorry to hear that you are having issues with the Solar system setup. That’s not the experience we strive to provide. If this is still an outstanding concern, please reach out to us by sending an email referencing this review and with details of your concern to CorporateCustomerCare@Lennar.com so we can have the appropriate team follow up.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Mandrino

  • Mark M.
  • Verified HomeBuyer
  • June 25, 2025
  • Yulee, FL

every warranty contractor that enters my home tells me you’re company only sells junk air should have know better but the interest rates motivated me to buy a crappy house you cut corners on everything i got what i paid for but never again will i buy a lennar house sales and the loan process was very unprofessional

Lennar responded:
Good morning Mark, thank you for taking the time to share your thoughts. We're disappointed to learn that your experience didn’t meet expectations. If there are any unresolved warranty concerns, please don’t hesitate to send us an email at CorporateCustomerCare@Lennar.com and reference this review. We’d like to ensure your feedback is heard and properly addressed.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Disappointed with Post-Closing Experience and Customer Service

  • Snehasish B.
  • Verified HomeBuyer
  • June 16, 2025
  • Acworth, GA

I had high hopes when I purchased my home from Lennar, but unfortunately, the experience during and after closing has been very disappointing. 1. Seller’s Credit Issue at Closing: Lennar attempted to reduce the agreed-upon seller credit at the last minute, just before closing. Despite our persistence, we were finally able to get the full credit restored, but this caused a significant delay during closing at the attorney’s office -- an incredibly stressful and unprofessional situation for what should have been a smooth process. 2. Driveway and Garage Issues: Within just a week of ...

Lennar responded:
Thank you Snehasish for sharing such a detailed and thoughtful review. We’re truly sorry to hear that your experience during and after closing has been so ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Elvie

  • Elvie E.
  • Verified HomeBuyer
  • May 30, 2025
  • Fresno, CA

I just purchased the house in April 2025, and we moved in on May 1st. However, I’ve already noticed several issues. The exterior paint is fading, and there are cracks all over the outside walls. The existing flooring is covered in linoleum, so I replaced it. I also repainted the interior walls because the original paint was dull. The bottom of the kitchen cabinets is falling apart. On a positive note, the lighting in the is good.

Lennar responded:
Good afternoon, Elvie and thank you for taking the time to share your experience, though we're sorry to hear it wasn't a positive one. If there are any remaining issues we can assist with, please contact us at CorporateCustomerCare@Lennar.com and include this review so we can follow up. We value your feedback and hope to earn back your trust.
Warm regards,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Don't do it

  • Nicole T.
  • Verified HomeBuyer
  • May 30, 2025
  • Hendersonville, TN

Very cheaply made for what we paid. You can tell they build these homes in 120 days. Appliances are super cheap. Yes it's quartz countertops but very thin. Cabinets hit other cabinets when they're being opened which leads to paint chipping. Gaps in the trim (not flush with the floor). Cheap wire closet "organization". They had to use a zip off form of insulation for the attic as the HVAC was poorly installed - I know this bc my husband has been in the industry for 10+ years. I mean, the list goes on and on. Lennar Mortgage is beyond awful - and that's an understatement. Home buying process ...

Lennar responded:
Thank you, Nicole, for your feedback. It’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused. We appreciate the positive note regarding your Customer Care Rep. We hope that as you continue settling into your home, we’ll have the opportunity to earn back your trust as we provide the support and service you deserve.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Owner, occupant

  • Clinton D.
  • Verified HomeBuyer
  • May 27, 2025
  • Brownsville, OR

The quality of the work put into a NEW Lennar home is VERY Subpar. In my 1st 2 months in my new home I have had the Warranty department here atleast 6 times. Wishing I would have Kept house shopping when I made the "Mistake" of buying Lennar

Lennar responded:
Thank you Clinton, for sharing your thoughts with us. We’re truly sorry to hear that the quality of your home fell short of your expectations. If there’s any warrantable issue still unresolved, we’d really like the chance to help—please email us at CorporateCustomerCare@Lennar.com and reference this review so we can look into it. We do hope to regain your trust in the future.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Customer Care

  • Daniel S.
  • Verified HomeBuyer
  • May 20, 2025
  • Summerville, SC

I have sent numerous emails and made several phone calls in regards to registering my equipment. No response

Lennar responded:
Thank you Daniel, for your feedback. We're sorry to hear that your experience with Customer Care has not met your expectations. If there are still outstanding concerns you'd like us to review, please reach out to us at CorporateCustomerCare@Lennar.com and include details from this review. We'd appreciate the chance to make things better and rebuild your confidence in us.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

No accountability

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2025
  • Corpus Christi, TX

There is little accountability with anything. When initially inspecting the house and pointing out the defects that needed to be cleaned up or fixed they promised they would fix them all. We toured the house three days before moving and notice some problems were still not fixed or cleaned, they then promised it will be ready for move in. We show up for move in and the house was still in the same state and they said they cleaned the house. There was dirt in the windows sills, blue tape from the inspection still on the walls and in cabinets, dirt in the showers, tape residue on the flooring, ...

Lennar responded:
Thank you for your honest feedback. We’re disappointed to learn that your experience wasn’t what it should have been. If there’s anything still outstanding, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. We value your input and hope we can work toward restoring your confidence in us.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Constant issues

  • Brandon C.
  • Verified HomeBuyer
  • May 14, 2025
  • Daytona Beach, FL

One month into ownership and this couldnt be going worse. Every other day there is something new that is going wrong. The grading on the yard is absolutely horrible and everyone is pointing the finger at something else. This is AWFUL and I am beyond disgusted with the way Lennar is handling this. I have standing water in my yard constantly, it smells awful and I cannot mow my grass.

Lennar responded:
Good afternoon Brandon, thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com. Including your review and additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Cheap materials and not flexible with customers

  • Anonymous
  • Verified HomeBuyer
  • May 14, 2025
  • Hampshire, IL

Throughout the buying experience , we had A lot of unnecessary paperwork work and emails; only to discover that some of those are to protect their own interests! Many cookie cutter materials and workmanship. Still haven’t fixed anything they promised to fix despite having barrage of tickets opened ! Very disappointing that even when we want to upgrade some of the appliances and materials , they will not allow anything and we now in the process of tearing down an entire bathroom because there is not a single thing there that is of good quality !!!! For example, the floor is creaking, ...

Lennar responded:
Good morning, and thank you for taking the time to share your feedback. We’re truly sorry to hear your experience has not lived up to the standards we aim to deliver. Our hope is that you’re able to enjoy your home more fully moving forward. If there are any unresolved, warrantable concerns, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. Be sure to include a reference to this review so we can promptly involve the right team.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Disappointed with new home!!

  • Ray M.
  • Verified HomeBuyer
  • May 10, 2025
  • Corpus Christi, TX

I regret not hiring my own home inspector. Came across a few dents on garage door, leaking garbage disposal and bad water heater. Put in a work order a few months ago and haven't heard back from anyone. Having bugs come out of back walls on shower. Really disappointed for a new house.

Lennar responded:
Good morning Ray. We're grateful you took the time to share your experience, though we're sorry to hear it wasn't a positive one. If there are any remaining warrantable issues we can assist with, please contact us at CorporateCustomerCare@Lennar.com and include this review so we can follow up. We value your feedback and hope to earn back your trust.
Warm regards,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

If I can’t give last names then survey is a waste of my time and yours

  • Richard M.
  • Verified HomeBuyer
  • April 28, 2025
  • Westfield, IN

If I can’t give last names then this survey is a waste of your time and mine

Lennar responded:
Good morning Richard, thank you for sharing your feedback. If there are any outstanding issues, please email CorporateCustomerCare@Lennar.com with details of your concern and referencing this review, so we can look into this and help you by following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not very up front

  • Rodney T.
  • Verified HomeBuyer
  • April 23, 2025
  • Henderson, NV

Have a tape recorder with u recording everything the agent says

Lennar responded:
Good morning Rodney, thank you for sharing your feedback. We are sorry to hear you feel the need to record your communications. We hope that moving forward, we can earn back your trust. If there are any outstanding issues, please email CorporateCustomerCare@Lennar.com with details of your concern and referencing this review, so we can look into this and help you by following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Troubled

  • Hilaire V.
  • Verified HomeBuyer
  • April 15, 2025
  • Parrish, FL

Poor redponse time and act to completion

Lennar responded:
Good morning Hilaire, and thank you for sharing your comments. We are sorry to hear about the poor response you have encountered. If there are still outstanding warranty items to be resolved, please email us details and reference this review to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) so we can help follow up. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Home owner

  • Edward D.
  • Verified HomeBuyer
  • April 15, 2025
  • Converse, TX

I agreed to buy this house for $200,499 from Lennar but when I received a letter from Penny Mac the new loan company , I noticed that the price had changed to $207,115 without receiving a notice or explanation . I tried to reach out to the lennar loan officer but hadn’t received a response as yet. Please give me an explanation!!!!

Lennar responded:
Thank you for sharing your experience with us. If you’d like to provide more details about your concern, please email us at CorporateCustomerCare@Lennar.com, and we will assist you in following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

No communication after sale. Was told items from punch list would be finished in one week still waiting on most. We are seasonal and have not been informed on many of these items. When we did look, they said they were complete and they weren’t.

  • Harold W.
  • Verified HomeBuyer
  • April 15, 2025
  • Punta Gorda, FL

Everything was good until we closed on the house no communication after! Do not buy!

Lennar responded:
Good afternoon Harold and thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

New Lennar Home

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Beasley, TX

The house was left extremely dirty between my final walkthrough and closing. There were many corrections that need to be made even after pointing them out at the walkthrough. The house seems to be very cheaply made. I have lived in the house for a month and my fence is already falling apart. For a brand new build you would expect a higher quality product. The Lennar team also schedules all of your appointments before checking your availability which is extremely frustrating and leads to longer wait times.

Lennar responded:
Good afternoon and thank you for sharing your experience. We are sorry to hear that your home did not meet your expectations. If there are still outstanding warranty items to be resolved, please send us an email with details and reference this review to: CorporateCustomerCare@Lennar.com so we can follow ...

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Yara

  • Yara M.
  • Verified HomeBuyer
  • April 15, 2025
  • Oklahoma City, OK

Builder cut A LOT of corners. Responsiveness to issues is terrible.

Lennar responded:
Good afternoon Yara, We’re sorry to hear that our responsiveness did not meet your expectations. If there are any remaining warrantable issues, please send us an email to Corporate CustomerCare@Lennar.com with the details of your concern and referencing this review, so we can assist with follow-up. For any future warranty or service needs, we encourage you to contact your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your concerns are documented and addressed as efficiently as possible. We appreciate your patience and the opportunity to resolve this ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Not what I expected.

  • Steven P.
  • Verified HomeBuyer
  • April 07, 2025
  • Crandall, TX

I was not told the truth about a lot of things. The quality of the builders was not good. Once I moved in, someone left the floors so dirty full of mud and dust. They also decided to take a #2 in the owners suite. Lennar is so tacky and disgusting. After settling in the home you actually notice how bad the chaulking is, missing screws, drywall repair, horrible sod installation and garge door opener wires everywhere. Not to mention the warranty guy takes a long time to fix warranty request and keeps scratching the cheap floor lenar provided for this home. Very Disappointed

Lennar responded:
Good afternoon Steven, and thank you for sharing your experience with us. We are sorry to hear about the condition of your home and the quality issues you have experienced. If there are still outstanding items to be resolved, please do not hesitate to send us an email with details to CorporateCustomerCare@Lennar.com referencing this review. Moving forward, please do not hesitate to contact your local customer care team by submitting a warranty/service request using your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

inspection

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2025
  • San Antonio, TX

i paid 320 dollars for a proffesional home inspector , and they said the house was ready.. the water was not on, toilets full of feces, the ac never worked til a day after closing bad wiring according to the technician that made the repair, i have issues with microwave oven tripping, i spoke to an associate after the first survey and assured me i was going to get my 320 inspection back, been a month and still waiting for a check in the mail

Lennar responded:
Thank you for sharing your experience with us. We’re sorry to hear about the condition of the home at the time of your inspection. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving forward.

If you’d like assistance in following up on these items, please send an email to Corporate Customer Care with the details of your concern and a reference to this review. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Narrow Reviews by Area