Lennar Reviews

No false promises, clear on closing dates. Handled our request very well!

Sales reps were disrespectful I still have a clue tape items and each week have to follow up with construction to ask if they will compete the blue tape items. I shouldn’t have to ask in the first place but it’s a constant battle. This is not been a fun experience, buying my first home.

When I sign the contract everything was perfect. After my loan officer was supposed to be reaching out or answering questions, it was a nightmare trying to get a hold of him. I had to remind him that this was an important life event and that we should have constant communication and his job was to answer my questions. Also, I had a coupon that was an internal program to be applied to my purchase and the vendor was telling us that it was an old program and that there was no way that this could be applied even when the coupon was new (just received) and I had to present it up to 30 days prior to closing. After a month going back and forth and escalating up until it reached out to the Vice President, then it was applied. When doing the walk through, we marked everything that needed to be corrected in the house which was mostly paint. After a week, on the final walk through, nothing was corrected even when the contractor had everything checked marked as completed. I love my house, but it was not an easy process and I feel like everyone was trying to take advantage of us. ... More

Very poor workmanship and quality of materials. Poor response times. Still waiting for some items in home to be fixed. Would NOT recommend Lennar homes. Very disappointed and wished I had gone elsewhere to buy.

Be prepared for worst case scenario and having to go make repetitive inquiries on progress of your home and repairs. READ the fine print as everything comes back to what is best for Lennar not the customer.

The folks that are actually running the job sites do the most to correct the issues as they come up and from my experience with Lennar they will come up.

Great home in a great location and very good neighbors.

Communication was horrible. Pretty bad and very stressful experience with the closing process.

Ericka Pace was a superstar in resolving all questions and concerns we had!

The experience was tough not in a bad way but more frustrating with the documents process and the communication other then that they got my loan pushed through and I closed with no issues I would recommend them again with no hesitation just needs a few tweaks to help with the load of loans that they have

Felicia is wonderful and made our buying experience wonderful! All Lennar buyers say Felicia has been so nice to all of them and very helpful!

Our home buying experience was awesome! Lennar did everything they said and even closed a little earlier! We love our new home and how responsive Lennar is to our requests.

Planting dead or dying trees on new builds. I used virtual assistance fir mine and when I said my neighbors trees were dead and other trees they were planting looked dead or dying the person who helped me said she’s only dealing with my issues nor my neighbors or surrounding area’s trees. This is sad because it affects the overall appearance of the community. Maybe the neighbors are not computer literate enough to know how to submit their concerns.

Great service, flawless process

While I do not believe my home is a disaster, I do feel there is a culture of doing questionable work for the sake of turning a sale quickly and then returning to resolve the initial lazy and sloppy work. Our builder told us he was in our home quite a lot during the build, but he failed to faithfully audit his teams work. What the SINGLE MOST OFFENSIVE thing he did was cause damage to the doorway the day of our closing and was not responsive to fixing the damage. When he finally sent workmen to repair the doorway, the workmen did a laughably embarrassing job. Lennar customer care and other Lennar management team members were in awe at what they saw. Customer Care associates were the bright note in an otherwise disappointing experience. The pond view behind my home has resembled a landfill and it was me alone that went out and pulled trash and construction materials out of the water. I truly understand the growing pains any new home and community can go through but there is an obvious vibe evident that management here is not on point. I do not feel Lennar cares. ... More

Hard to get responses to issues. Management is a revolving door. This is the 3rd survey I’ve received. Stop sending out surveys and use those resources to improve customer service. Just come talk to me or some of our neighbors. Lennar is Good at marketing, bad at customer service.

Quality and pride in workmanship today is not what it was when I purchased my first Colonial Heritage home 2009

Building was done per schedule. We were given all of the information we requested and had all questions answered during both walkthroughs. Issue were fixed immediately.

Lennar is awful to work with. They blatantly ignore their own contract language. You need to stay on them for every single issue or they will ignore you and do terrible work.

3 months into living here the backyard starts to flood and all the grass dies from the fungus of standing water. Lennar denies to fix the grading in the back yard and the side of the house. Claims it has to be more than 48hr of standing water. If you have an issue, they won’t fix it, they’ll find a reason why it isn’t their fault. They blame my backyard not draining on me over watering the grass.

My experience with Lennar has been a complete 10/10. This was my first home purchase so I wasn't sure what to expect, but the level of customer service completely exceeded my expectations. While I was waiting for my home to be completed, everyone on the team was in constant contact sending me biweekly photo updates on the home. I was also able to pop in and see the property at any time, and everyone on the home site and in the on location sales office was always more than welcoming and accommodating. After my purchase, Amy was the construction manager assigned to deal with any repairs I needed and she was absolutely amazing. She even brought my dog some homemade treats on one occasion. I highly recommend Lennar on every level. Quality of construction, trustworthiness, and value for your money are unmatched as well. I have already recommended Lennar to several of my friends. ... More

Lennar made our home buying experience fantastic! From selecting the home style and options to closing they kept us in the loop on progress and delays (COVID related material shortages). Amazing touch with the welcome home banner and red carpet treatment at closing!

They work efficiently and expeditiously

Pretty easy purchase process. Great home for the price. Great customer service when needed.

Lennar has options packages making the home design selections easy for the buyers. The quality of the product is great. The warranty team is awesome - they walk through the home after 12 months and fix the issues. Landscaping in the neighborhood is great - there is no water puddling in the neighborhood. I recommend Lennar for your home buying experience!