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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21895 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21895 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

They treat you based on what you buy!

  • Anonymous
  • Verified Homebuyer
  • October 20, 2021
  • Converse, TX

When we bought, I didn’t hear from my sales person at all. They never cleaned the home before giving the keys. I had to go in and clean before I could move in. They never showed me how to change the filter in the attic. They are not good about fixing things. I finally gave up and are fixing things on my own. And finally, what kind of home builders don’t give you screens for windows??? I had to MAKE them on my own! Look at other builders before buying unless you plans to spend A LOT!

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

It was easy to purchase a house.

  • Roger G.
  • Verified Homebuyer
  • October 20, 2021
  • San Antonio, TX

Get to know your Construction Manager and Warrantee Manager as they will resolve all problems you have at move in time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The professionalism!

  • Oscar M.
  • Verified Homebuyer
  • October 20, 2021
  • San Antonio, TX

Awesome!!! The entire experience was amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible experience

  • Anonymous
  • Verified Homebuyer
  • October 20, 2021
  • Saint Cloud, FL

The quality of materials and specially the workmanship is way below the minimum standards. If I went back, I would go with another company. Low value for what you pay and I almost feel like getting catfished with this house. The original construction manager and customer manager were rude and refused to address all the issues. If you are in the market for a new build PLEASE look at the reviews on line for Lennar and PLEASE consider other options.

Lennar responded:
Hi, thank you for your review. We would like to apologize for the disappointment you have expressed regarding the quality of your new home. Additionally, we are extremely disappointed to hear about the communication and professionalism you experience with your local team. If there are any items you would like us to follow-up on, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

No surprise

  • Marc L.
  • Verified Homebuyer
  • October 20, 2021
  • Myrtle Beach, SC

We were well informed every steps of the way. The best surprise we got was that there were surprise.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Lennar - Everything done on schedule and smoothly.

  • Jimm C.
  • Verified Homebuyer
  • October 19, 2021
  • Dublin, CA

Everything done on schedule and smoothly. After moved in, still provided excellent customer service

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Thanks, wasn’t what I thought

  • Willie G.
  • Verified Homebuyer
  • October 19, 2021
  • Katy, TX

Thanks, wasn’t what I thought

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 2

everything included

  • Christine M.
  • Verified Homebuyer
  • October 19, 2021
  • Carson City, NV

The most smallest issues were addressed and completed quickly. We watched the whole build of this house and were very happy with the quality of work. Delivered within 2 weeks of the original date.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic homes, community & Lennar's support team!

  • Yugandar M.
  • Verified Homebuyer
  • October 19, 2021
  • San Ramon, CA

Our whole home buying experience through Lennar was outstanding. Support from Lennar's fantastic team - German & Jessica (new home consultants), Nick (customer care representative), & the Construction Team was amazing - making both the home buying and living experience memorable! Preserve has beautiful homes along with an awesome community - and is in an excellent location, with close proximity to a lot of shopping areas and the 680 freeway.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Efficient

  • Tracey S.
  • Verified Homebuyer
  • October 19, 2021
  • Murfreesboro, TN

We purchased our town home site unseen from a different state. Working with Taylor and the Lennar team long distance was a challenge, but they bent over backward to make sure we were taken care of and only had to make one trip to Tennessee. Our tenants love the house and are very happy there.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Very professional and responsive to all our requests.

  • Steve F.
  • Verified Homebuyer
  • October 19, 2021
  • Eastampton, NJ

Very professional and responsive to all our requests.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Poor craftsmanship

  • Troy T.
  • Verified Homebuyer
  • October 19, 2021
  • Noblesville, IN

There were several items that had not been completed by the time of closing and several more issues once we moved in. We have now been in our house 4 months and are still experiencing issues. I feel that Lennar is now more about quantity than quality.

Lennar responded:
Hi Troy, thank you for this review. We are disappointed to hear about the incomplete items in your home at the time of closing. We would like to apologize for the frustration this caused for you and would like to do anything we can to help. If you have any outstanding items requiring attention, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Great Customer Service

  • Jonathan S.
  • Verified Homebuyer
  • October 19, 2021
  • Spring Valley, CA

From walking the empty lot to receiving the keys, every person involved with our home purchase was friendly and informative. Great experience with Lennar!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Would not purchase from Lennar again.

  • Scott H.
  • Verified Homebuyer
  • October 19, 2021
  • Las Vegas, NV

I have sold homes in Las Vegas since 1994 and was very disappointed in the home buying purchase.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Over priced and poor quality

  • Erik V.
  • Verified Homebuyer
  • October 19, 2021
  • Bonney Lake, WA

When I first toured the townhomes I was very impressed. My mom has a Lennar home in Reno and it was a very well built home. One of the first things I was told when I started asking questions was that I would be able to put AC in my townhome once I took possession of it. Well that is not the case. The Lennar board of directors said no middle units only end units can get it and now the current board is saying no to middle units as well. Many of us feel like we were lied to about this. 2nd the home was WAYYYYYY over priced and when the appraisal came in 41K under asking Lennar told me to ...

Lennar responded:
Hi Erik, thank you for this detailed review. We would like to apologize for the issues you have faced from purchasing through the workmanship in your new home. Please reach out to us at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Lennar - I just wish the materials used in our home were much better quality

  • Behrooz H.
  • Verified Homebuyer
  • October 19, 2021
  • Lake Forest, CA

I just wish the materials used in our home were much better quality . Not like our interior kitchen cabinets which are so cheap with no quality. The shelves inside our kitchen cabinets already are going bad after 4 months . Same with quality and type of paints they used in our rooms . Very cheap . Super weak and cheap materials

Total Score 3


Quality 1

Trustworthiness 4

Responsiveness 4

Lennar - Check and inspect thoroughly before signing,I believe the property

  • Ratnakar S.
  • Verified Homebuyer
  • October 19, 2021
  • Mount Holly, NC

Check and inspect thoroughly before signing, I believe the property is over priced

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Lack of customer service after the fact.

  • Virginia B.
  • Verified Homebuyer
  • October 19, 2021
  • Algonquin, IL

Initial purchase seemed ok but after the fact when needing help and things fixed it’s like pulling teeth to get things fixed or made right.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

There was very little communication!

  • Janice P.
  • Verified Homebuyer
  • October 19, 2021
  • Forney, TX

They do not communicate with the buyer. Don't return calls. Very difficult to work with. I actually never talked to the builder.

Lennar responded:
Hi Janice, thank you for this review. We are sincerely sorry for any frustrations you have experienced with lack of communication. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - house is nice.

  • Anonymous
  • Verified Homebuyer
  • October 19, 2021
  • Port Charlotte, FL

house is nice...needs more dedication from workers doing a better job,,,warranty work is slow

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Originally selected and committed to home in February, however due to 'sales quota, we could not sign purchase contract until April, therefore we had to absorb two price increases,. During the build from February to June, we had 5 construction managers, '

  • Charles J.
  • Verified Homebuyer
  • October 19, 2021
  • Troutman, NC

As stated earlier, I know Lennar sells thousands of homes, however we bought one. What was supposed to be an exciting time became a frustrating chore. This is the fourth survey i had filled our and no one from Lennar has reached out. Says a lot.

Lennar responded:
Hi Charles, thank you for taking time to write a detailed review. We apologize for the frustrations you have faced due to delays and lack of follow-up. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Unfortunately many things in this home feel slapped together.

  • Matthew M.
  • Verified Homebuyer
  • October 19, 2021
  • Elizabeth, CO

Unfortunately many things in this home feel slapped together. The decisions made on things like where to put the pocket lights and where to position the AC unit show just how much the building team is thoughtless in their approach, which makes the home feel ... clunky. The materials used are the cheapest possible. From decking material that my child regularly gets splinters on to paint that literally rubs off when you get the wall wet, I would not say the quality of materials stands up to the price tag.

Lennar responded:
Hi Matthew, thank you for the review. We are disappointed to hear about the issues you have experienced and would like to apologize for the frustrations this has caused for you. If you have anything outstanding in which we can assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 5

Lennar - It’s only been a few months and every day I find something else

  • Nicole W.
  • Verified Homebuyer
  • October 19, 2021
  • Frederick, MD

It’s only been a few months and every day I find something else that was done wrong. The paint job looks like it was done by a blind person or someone who didn’t care. The bench in the primary bathroom is unusable and a host of other issues. I could not in good faith recommend a builder who would release a $400k+ home as if it was an auction as is house. Shame on Lennar!!!

Lennar responded:
Hi Nicole, thank you for taking time to write a review. We would like to apologize for the frustrations and disappointment you have expressed with your new home. If there is anything requiring additional attention, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - It was a positive experience, the lennar team was always attentive

  • Alejandro Y.
  • Verified Homebuyer
  • October 19, 2021
  • Herriman, UT

It was a positive experience, the lennar team was always attentive and ready to answer any questions, everything was delivered on time and with quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - They were cool an helpful

  • Jermaine Z.
  • Verified Homebuyer
  • October 19, 2021
  • Summerville, SC

They were cool an helpful

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

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