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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21711 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21711 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Cheap materials & very low quality of workmanship!

  • Staci H.
  • Verified HomeBuyer
  • September 28, 2021
  • Lakeville, MN

Cheap materials & very low quality of workmanship!

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - We have been in our home for 4 months.

  • Megan S.
  • Verified HomeBuyer
  • September 28, 2021
  • Manhattan, IL

We have been in our home for 4 months. The first three were a nightmare. We had many issues and it was not acceptable. We had our spigot in the garage fixed 4x bc it leaks, and shot out of the wall and flooded our garage, the master shower flooring was not installed good and couldn’t use it the first month bc they had to keep adding foam and it still squeaks. Our mater toilet was leaking and called the emergency number and told it’s not a emergency and to shut water off and they’ll come tomorrow. The smoke detector goes off 10+ Times while you cook. The flooring in the master and hallway ...

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Lennar - Quality home and comfortable.

  • Andrew C.
  • Verified HomeBuyer
  • September 28, 2021
  • Denton, TX

Quality home and comfortable. Good after service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Artistic flair with design elements for a smart home

  • Sharon S.
  • Verified HomeBuyer
  • September 28, 2021
  • Charleston, SC

From beginning to end I am so happy that I had this buying experience with Lennar. Everyone is so professional, friendly and ready to help at every turn. I would purchase with Lennar again in the future in a heartbeat!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Absolutely regret

  • Scott H.
  • Verified HomeBuyer
  • September 28, 2021
  • Herriman, UT

Not happy whatsoever. There has been multiple issues with my home. They have been dragging their feet on fixing them. The quality of workmanship is horrible compared to a house I sold that was built in 96. You also think they’d work on soundproofing knowing it’s a townhome community close to a highway, but no, you can hear everything. Their banking individuals during the buying process were also horrible, they dragged their feet and made promises they eventually broke and I ended up with a more reputable institution. If I were you, I’d stay away from Lennar. Treats it like the plague and get ...

Lennar responded:
Hi Scott, thank you for taking the time to share your experience with us. We would like to apologize for the issues you outlined during both the buying process and disappointment with the craftsmanship in your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Sales team/builder

  • Hailey K.
  • Verified HomeBuyer
  • September 28, 2021
  • Summerville, SC

It was a smooth process, and we are very happy with our product. They are responsive to repairs and care about the customer.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Sales staff are awesome but horrible response from Lennar regarding

  • Brian F.
  • Verified HomeBuyer
  • September 28, 2021
  • Cottage Grove, MN

Sales staff are awesome but horrible response from Lennar regarding issues after moving.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

Lennar - From the beginning everyone made me feel comfortable.

  • Esmeralda V.
  • Verified HomeBuyer
  • September 28, 2021
  • Commerce City, CO

From the beginning everyone made me feel comfortable. There was no pressure into buying a home given from any of the staff members. They explained every house building step along the way and were in communication with me when changes were being made.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Very good and easy experience.

  • Douglas J.
  • Verified HomeBuyer
  • September 28, 2021
  • Hanover, MD

Very good and easy experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Very pressured to use their preferred lenders and when we wouldn’t

  • Lauren K.
  • Verified HomeBuyer
  • September 28, 2021
  • Princeton, TX

Very pressured to use their preferred lenders and when we wouldn’t change our lender the closing of our house was threatened.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - They lied to me.

  • Rafael C.
  • Verified HomeBuyer
  • September 28, 2021
  • Riverview, FL

They lied to me. They didn’t make the buying experience feel special. They ignore you when you need issues solved. We got yelled at by the painters and the construction manager did nothing about it.

Lennar responded:
Hi Rafael, thank you for this review. We apologize for any issues with communication you faced during the construction of your new home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Everything was going great until last minute we were required

  • Candice N.
  • Verified HomeBuyer
  • September 28, 2021
  • Sun City Center, FL

Everything was going great until last minute we were required to bring more money to closing. The drive through closing was just not ideal. But overall we love our home and anything that has gone wrong was fixed or waiting to be fixed

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

Worst purchasing experience of my life

  • Tiffany W.
  • Verified HomeBuyer
  • September 28, 2021
  • Richmond, TX

Requested my preconstruction meeting 4 times, IN WRITING, never happened. Was not able to do a pre-sheetrock inspection despite asking for one, they put the sheetrock up anyways. Had I known timelines, hence wanting a preconstruction meeting, I could have planned better. I did not meet A SINGLE person from the construction team until TWO WEEKS before I closed. Workmanship was described by A LENNAR TEAM MEMBER and my realtor as "embarrassing". They PUT THE WRONG BRICK ON MY HOME and told me, "We will give you your earnest money back but we are not fixing it.". I was one of the first to ...

Lennar responded:
Hi Tiffany, thank you for this detailed review. We would like to start by apologizing for the number of issues with communication and workmanship you have described. We would like to follow-up on any outstanding issues you have and provide assistance. If you could send us an email at corporatecustomercare@lennar.com with your contact information, we will follow-up with the team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Easy and the timing was great.

  • Olaide A.
  • Verified HomeBuyer
  • September 28, 2021
  • Princeton, TX

Easy and the timing was great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Timing

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2021
  • Lakewood Ranch, FL

All contractors and staff were knowledgeable and courteous..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Absolutely horrible customer service and follow through

  • Stephanie E.
  • Verified HomeBuyer
  • September 28, 2021
  • Mt Pleasant, SC

We have been in our home for 6 months now and it still is not complete. We should not have closed but we trusted that they would complete items on the list in a timely manner. I would run far, far away from Lennar.

Lennar responded:
Hi Stephanie, thank you for taking time to write this review. We are extremely sorry to hear about the incomplete items in your new home over 6 months after closing. If there is anything you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Sales agent JVC was highly professional throughout the entire

  • Edward W.
  • Verified HomeBuyer
  • September 28, 2021
  • Lakewood Ranch, FL

Sales agent JVC was highly professional throughout the entire process. Would highly recommend.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

The stress. We were buying a house from another state and this process was extremely stressful

  • Michael P.
  • Verified HomeBuyer
  • September 28, 2021
  • White Plains, MD

From start to finish I feel like we’ve had issues. From paperwork to buy the house to even now closed on it and living it in. Just not at all what we expected

Lennar responded:
Hi Michael, thank you for sharing a review. We are sorry to hear you had such a stressful buying experience with your new home. If you have any outstanding items that need attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Great Customer Service

  • Joseph M.
  • Verified HomeBuyer
  • September 28, 2021
  • Greer, SC

From the sale by Dan to the post customer care from PJ and Matt we have had but nothing but professional, caring, exceptional service from all of the Pines Lennar staff. Thanks Dan,PJ, and Matt.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Builder in a hurry to get property closed but no rush to fix

  • Bruce H.
  • Verified HomeBuyer
  • September 28, 2021
  • Charleston, SC

Builder in a hurry to get property closed but no rush to fix issues with home.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

Poor finish work

  • John H.
  • Verified HomeBuyer
  • September 28, 2021
  • Westfield, IN

Quality of finish work is sub par , paint finish and quality is straight garbage. Your contact to repair this is overworked and doesn’t have the time to be helping with repairs. This should be put on the trades.

Lennar responded:
Hi John, thank you for writing a review. We would like to apologize for the frustrations you experienced with finish quality in your new home. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding items that require attention and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Concern

  • Keila C.
  • Verified HomeBuyer
  • September 28, 2021
  • Sun City Center, FL

When I bought my house there was a lot of communication, they told me the water was included which was a lie, My house found roaches they offered me fumigation when I bought it and now no one appears to help me, when I need something I have to be sending emails to see who can help me.

Total Score 3


Quality 5

Trustworthiness 3

Responsiveness 1

Lennar - We’re a military family that recently moved to this area and

  • Nicholas C.
  • Verified HomeBuyer
  • September 28, 2021
  • Ruskin, FL

We’re a military family that recently moved to this area and they worked seamlessly with our crazy move schedule to ensure the house closed before we moved in. Big help!

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 3

The friendly staff stood out the most.

  • Thomas T.
  • Verified HomeBuyer
  • September 28, 2021
  • Huntersville, NC

Lennar is a good builder but some of the workmanship needs to be reviewed. I am pleased with my hone but have noticed a few things I would like to see done differently.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Anticipated my questions

  • Farnece R.
  • Verified HomeBuyer
  • September 28, 2021
  • Ruskin, FL

I’m my state of anxiety in the purchasing process, the team was always ready to listen and hear me out. Although they were the ‘Sales Person’ we never felt pressured.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

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