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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17275 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17275 Reviews in All Areas

Star Rating Breakdown

5 ★ 7201

4 ★ 3230

3 ★ 2870

2 ★ 1834

1 ★ 2140

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Low quality/Failed QC

  • Thomas P.
  • Verified HomeBuyer
  • April 27, 2021
  • Lancaster, SC

The day of move in/closing, my wife ran the dishwasher to clean some new dishes purchased. About 15 min into the cycle we smell something burning, open the dishwasher to find the sprayer was improperly installed, fell over and caught fire on the heating element. We immediately sent in the warranty claim, to which we were told this is through the applicable manufacturer. After 3 weeks without resolution Lennar finally stepped up and replaced the dishwasher. Now we are about 6 months in the home, I have hardwood floors splitting down the center of planks. I brought in the flooring manufacturer ...

Lennar responded:
Hi Thomas, thank you for taking the time to leave us this detailed review. We are extremely disappointed to hear about the issues you have described with the installation and ongoing issues with your flooring. Please send us a note at corporatecustomercare@lennar.com, so we can follow-up on these issues with the local team for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Lack of quality of workmanship. Sub contractors are sub standard. Construction manager was either fired or quit. Lennar needs to care about the customer.

  • Kevin and S.
  • Verified HomeBuyer
  • April 25, 2021
  • Lakewood Ranch, FL

Make sure you get a home inspection. Do not close until the cleaning company does a satisfactory job. Subcontractors need to take pride in their work.

Lennar responded:
Hi Kevin, thank you for taking time to leave a review. We would like to apologize for the issues you have experienced including the final quality and inconsistent management you have detailed in your review. Please reach out to us at corporatecustomercare@lennar.com, if there are any items you would like us to follow-up on for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Lack of communication and willingness to do your job

  • Brian F.
  • Verified HomeBuyer
  • April 22, 2021
  • Converse, TX

Don't buy from lennar. They won't do anything.

Lennar responded:
Hi Brian, thank you for sharing your review. We apologize for the lack of communication you have experienced. We would like to follow-up on any issues you have faced, along with any outstanding items requiring attention. Please send us a note at corporatecustomercare@lennar.com, with any details you wish to provide, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Waranty request not fast enough and quality not good

  • Jerry W.
  • Verified HomeBuyer
  • April 22, 2021
  • Davidson, NC

Waranty request not fast enough and quality not good

Lennar responded:
Hi Jerry, thank you for taking time to write this review. We are sorry to hear about the issues you have expressed with Customer Care and quality issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

They are not trustworthy. They tell you they will finish items and then do not. They want to take your money and then leave you hanging.

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2021
  • Mt Pleasant, SC

Absolutely the worst experience we have had in the 7 home we have purchased.

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your poor experience with your new home. We certainly want to assist with any items requiring attention. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide regarding the outstanding issues you may have. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

How fast they literally threw my home together was sickening.

  • Tekeria S.
  • Verified HomeBuyer
  • April 20, 2021
  • Summerville, SC

I would never buy another home built by Lennar. EVER.!!!!!

Lennar responded:
Hi Tekeria, thank you for sharing your experience with us. We are sorry to hear about your disappointment with the completion quality of your new home. If you have any particular issues that require attention, please send us any details you can provide at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Dont buy Lennar!!!

  • John C.
  • Verified HomeBuyer
  • April 20, 2021
  • Littleton, CO

They promise the world then when it comes to warranty work, they close warranty work tickets due to how it would effect them, use excuses to not match paint on new builds (they replaced a garage panel due to holes and now they say they will only paint the one panel and if I want it to match I have to do it myself. Say its due to normal weathering when I only been here 4 months) My firewall door to garage and the back porch door have large gaps that you can see outside and qhen the wind blows it opens the door. They say it meets builder standards when even my inspection listed it as an ...

Lennar responded:
Hi John, thank you for the review. We are disappointed to hear about the issues you have described and communication you have received regarding Customer Care. If there are any outstanding issues you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Very stressful from start to finish. I closed in early March and still don't have a working dishwasher.

  • Rika J.
  • Verified HomeBuyer
  • April 17, 2021
  • Lancaster, SC

Find another builder! Buying a home from Lennar has been one the most stressful things I've ever experienced. If I had it to do over, I would not use a builder as large as Lennar. I would do my homework and I'd use a smaller company with a good reputation. My home closed in early March 2021, it's mid-May and I still don't have a working dishwasher. That is just one of a number of things that have made for an unpleasant experience.

Lennar responded:
Hi Rika, thank you for taking the time to share this review. We are sorry to hear about the frustrations you have experienced, especially the issue with a non-functional dishwasher. If you could please send us an email at corporatecustomercare@lennar.com with any details you can provide, we will follow-up for you. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

not what it seem

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2021
  • Clovis, CA

didnt get what i wanted end results were sub par

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your disappointment with the end results of your new home. If there are outstanding items requiring attention, please send us a note at corporatecustomercare@lennar.com with any additional details. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House was not finished to standard

  • Kenneth R.
  • Verified HomeBuyer
  • April 07, 2021
  • Groveland, FL

House was rushed to be finished for builders financial year end and it is very noticeable. Responsiveness to repairs are still not completely resolved after 4 months.

Lennar responded:
Hi Kenneth, thank you for leaving a review. We are sorry to hear about the issues you have outlined regarding the finishing of your new home. If you would like us to follow-up on any outstanding items you have, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Unsatisfied New Home Buyer

  • Jasmyn Quianna A.
  • Verified HomeBuyer
  • April 07, 2021
  • Wake Forest, NC

The quality of the home appears to be great on the surface, however after less than 2 months in the home, things started to fall apart. Cracks started to appear on the walls and ceilings. We can also see all of the lines coming from wood planks in the ceiling and on the walls. They also didnt sod the entire backyard and put pine straw in the non-sodded area, stating that "grass will have trouble growing there". However, we hired a landscaper and was told differently. The tubs and showers had scratches and yellow paint spots all over them. It looks like they used the cheapest materials that ...

Lennar responded:
Hi Jasmyn, thank you for taking the time to leave a review of your experience. We apologize for the issues you have expressed regarding the quality of your new home. If there are any items requiring attention, please send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Quality Control bad in construction

  • Jorge M.
  • Verified HomeBuyer
  • April 07, 2021
  • Converse, TX

Quality Control bad in construction

Lennar responded:
Hi Jorge, thank you for the review. We are sorry to hear about any quality control issues you have experienced with your new home. Please contact us at corporatecustomercare@lennar.com with any details you can provide, if there are outstanding items that need attention. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - For the purchase price paid, the quality, workmanship and customer

  • Melanie T.
  • Verified HomeBuyer
  • April 07, 2021
  • Suwanee, GA

For the purchase price paid, the quality, workmanship and customer service, the home was overpriced. I am still having issues.

Lennar responded:
Hi Melanie, thank you so much for sharing your review. We are sorry to hear about your disappointment with the quality of your new home and any issues you have experienced with your customer care team. If there are any issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible quality

  • Forrest M.
  • Verified HomeBuyer
  • April 07, 2021
  • Mount Dora, FL

4 months later still working on the same issue, plus a ton of new ones!!

Lennar responded:
Hi Forrest, thank you for the review. We apologize for any frustrations you have experienced with the quality of your new home. If you would like us to follow-up on any outstanding items, please send us a note at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I thought Lennar would have done a better job with my home. I am disappointed that I was directed to see the model home and everything in the model was SUPPOSED to be in my particular upgraded home. Very UPSET with Lennar.

  • Rohani S.
  • Verified HomeBuyer
  • April 07, 2021
  • Saint Cloud, FL

Do not sign contract until all details are discussed and written in the builder's contract. Because all my upgrades were verbally promised to me by Sales Consultant, I believed him and signed contract within 3 hours of viewing the model. FYI, if it is not in writing....IT DID NOT HAPPEN!

Lennar responded:
Hi Rohani, thank you for sharing your detailed review. We apologize for any disappointment you have with the included features for your new home. If you have any particular items requiring additional attention and follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

My first and last with Lennar

  • Catherine S.
  • Verified HomeBuyer
  • April 05, 2021
  • Hudson, FL

The mortgage company with Lennar has horrible customer service. They treat their clients like crap after all the effort they put into buying their homes. I'd never buy with Lennar again.

Lennar responded:
Hi Catherine, thank you for the review. We would like to apologize for any issues you experienced during the mortgage process. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com with any items requiring attention, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Bad Overall

  • Chinenye E.
  • Verified HomeBuyer
  • April 02, 2021
  • Beltsville, MD

Horrible experience. Very disappointed.

Lennar responded:
Hi Chinenye, thank you for taking time to write a review. We are sorry to hear about your disappointment with your personal experience. If there are any issues needing attention, please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

What stood out most that things look to be done in a rush manner.

  • Anonymous
  • Verified HomeBuyer
  • April 01, 2021
  • Aberdeen, MD

A lot of things in the home were covered up and not done properly. I am still awaiting for certain things to be fixed and should not have to wait for the one year housing settling process because it has nothing to do with the house settling process.

Lennar responded:
Hello, thank you for sharing your experience. Please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Peggy is great! Rest of team horrible!!!!!!

  • Hussain I.
  • Verified HomeBuyer
  • March 31, 2021
  • Woodbury, MN

Peggy is the best!! Rest of the Lennar team are horrible if there a word worst then horrible I will use it. Since we moved in we have requested multiple times for certain services and only once a service was full filled. We are still waiting on so many other service we’ve requested and their is no follow ups. They are few urgent service requests we have requested that are pertaining to dangerous materials on our roof and driveway and after several requests their is still no one came to check on the request. An entire door that goes to our basement is out off shape including the entrance and ...

Lennar responded:
Hi Hussain, thank you for sharing your experience with us. We are sorry to hear about the frustrations you have expressed regarding communication and completion of outstanding items for your new home. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - There should not be this much damage done to a new build prior

  • Steven K.
  • Verified HomeBuyer
  • March 31, 2021
  • Saint Johns, FL

There should not be this much damage done to a new build prior to moving in. The entire house has to be painted on the inside there is flooding outside landscape issues construction issues etc.

Lennar responded:
Hi Steven, thank you for sharing your review. We are sorry to hear about the issues you have experienced with the completion of your new home. Please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide, so we can follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Totally Disappointed....

  • Jerome L.
  • Verified HomeBuyer
  • March 31, 2021
  • Venice, FL

Lennar has failed to live up to their promises and reputation... I wish I never purchased these units....

Lennar responded:
Hi Jerome, thank you for leaving a review. We are sorry to hear about your disappointment with your new home. If there are any outstanding issues requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The lack of concern to detail when building

  • James L.
  • Verified HomeBuyer
  • March 31, 2021
  • San Antonio, TX

Pay close attention when having your home built, do your inspection throughout entire building. Hire your own inspector. The construction don't care about your home. The worst nightmare in my life. No respect toward the new homeowners..

Lennar responded:
Hi James, thank you for taking the time to leave a review of your experience. We apologize for any issues you have faced with your new home. If there is anything we can do to assist, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I would not recommendavLennar home to anyone

  • Timothy G.
  • Verified HomeBuyer
  • March 31, 2021
  • Cedar Lake, IN

The buying process was byzantine and very burdensome to me as a buyer. Too many different people involved in the sales process. Finance people required the same documents over and over, even when they did not exist. Everything is robo-calls and emails. Much of what was told me was found to be untrue. Floor is bubbled and is coming up in a lot of places after only a month. Windows not operable. Driveway and sidewalk are already putted and chipping. Construction crews throw garbage on my yard and dont pick it up. Dishwasher doesnt dry. Walls needed to be painted before I moved in. Very cheap, ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Lennar - Many problems as I moved in

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Noblesville, IN

Many problems as I moved in

Lennar responded:
Hello, thank you for sharing your experience. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Lennar - Very bad quality issues with this builder

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Clermont, FL

Very bad quality issues with this builder

Lennar responded:
Hello, thank you for sharing your review. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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