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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21541 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21541 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Shoddy workmanship. Poor customer service

  • Richard B.
  • Verified HomeBuyer
  • September 06, 2021
  • Georgetown, TX

Took over a year after we signed a contract to get the house finished. Construction was rushed and workmanship was woeful. Roofing done wrong and they refuse to fix it. We had to spend our own money for a new floor because the one they put in was such poor quality. Communication is, and has been, virtually non-existent We have to make repeated requests just to get a reply, let alone having things fixed. This whole thing has been a terrible experience. We would not buy from Lennar again.

Lennar responded:
Hi Richard, thank you for taking time to write a review. We would like to apologize for the inconvenience and frustration caused by the communication issues you have described. Please send us an email at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Excelent great good very nice

  • Mayra C.
  • Verified HomeBuyer
  • September 05, 2021
  • Homestead, FL

Excelent great good very nice

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Dream Retirement Home!

  • Cheryl A.
  • Verified HomeBuyer
  • September 04, 2021
  • Henderson, NV

I was so thrilled to find my dream retirement home in a 55+ Lennar community in NV! Every person I worked with from the sales rep to the construction manager were so helpful and so supportive. I was disappointed that the appraisal came in significantly lower than the selling price, but I have no regrets about my purchase decision.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Didn't like that irrigation system goes in after turf. Should be offered before!

  • Consuelo N.
  • Verified HomeBuyer
  • September 04, 2021
  • Charlotte, NC

Not at all flexible with changes in plan. Can change after completion - does that make sence?

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - We had a good experience with everyone we worked with.

  • Michael S.
  • Verified HomeBuyer
  • September 04, 2021
  • Noblesville, IN

We had a good experience with everyone we worked with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Cookie cutter

  • Donald K.
  • Verified HomeBuyer
  • September 03, 2021
  • Escondido, CA

no flexibilty in customer changes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great Experience

  • Erik C.
  • Verified HomeBuyer
  • September 03, 2021
  • Denver, NC

The Lennar team made home buying easy. It was a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Need more quality material and proper finishing.

  • Lakshmi N.
  • Verified HomeBuyer
  • September 03, 2021
  • Carver, MN

Need more quality material and proper finishing. Lots of gaps in back yard fencing where manager trying his best to resolve. But should taken care initially itself. 1. Window are not sound proof at least there are should stop small sound from out side. 2. Wood finishing is very cheap and work is not upto mark. 3. No proper updates on plans and schedule on pending work to be completed. 4. Lennar should have provided small change options in interior which make more difference from customer point of view. 5 . Quality of Steps to unfinished basement id worst when compared to other ...

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 3

Lennar - Our Construction Manager has been very responsive throughout

  • David R.
  • Verified HomeBuyer
  • September 03, 2021
  • Holly Springs, NC

Our Construction Manager has been very responsive throughout the home building process as well as getting things done on our checklist once we were moved in. Now the sales people although they were nice, there were a couple things that we found out after the fact that would’ve changed our option choices & we would’ve been happier with our purchase having the proper knowledge during the buying period.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Frustration

  • Jo H.
  • Verified HomeBuyer
  • September 03, 2021
  • Williamsburg, VA

I was disappointed that I was not given a chance to select my options, or even given an idea of what they were, until minutes before the builder needed them. Our street has been under construction for a year, and there are still many houses to be completed. The builder doesn't keep the street clear of workers' vehicles and debris; at times, the trash trucks and regular cars can't get through, so how would a fire truck or ambulance get through? Construction housekeeping is non-existent, nails in the street, lunch trash - garbage - in our yards, street, and common areas.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Been treaded like family

  • Jose M.
  • Verified HomeBuyer
  • September 03, 2021
  • Wimauma, FL

The do a quiality work on those home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good design for a small 2 bedroom home with 2 car garage

  • freddy l.
  • Verified HomeBuyer
  • September 02, 2021
  • Las Vegas, NV

In general I'm happy with the purchase of my home. It's a perfect size for a couple with no kids. Love the balcony and the fact that I can see the sunset all year around. The open plan kitchen-living area is another plus. There are some things that are not the best such us: - Master bedroom could've used an extra A/C duct. One is not enough and it could get uncomfortable at night time. The smaller bedroom has the same duct, but it is half the size of the master, and get really cool and nice. - Master walk-in closet is very small, so the second bedroom closet has to be used by my partner.

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 3

Sales representative was excellent!

  • Cynthia L.
  • Verified HomeBuyer
  • September 02, 2021
  • Littleton, CO

These homes are good for first time buyers, who are not particular about quality. Although, this home cost over half a million dollars! I think it was overpriced for the the quality of the materials and the size of the home.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Lennar - Alicia in sales was very supportive and Dave in aftercare saw

  • Marie-Claire H.
  • Verified HomeBuyer
  • September 02, 2021
  • Bonney Lake, WA

Alicia in sales was very supportive and Dave in aftercare saw to getting everything fixed before move in.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

ITEMS NOT COMPLETED BY LENNAR, WHICH THE HOMEOWNER NEEDS TO DO THEMSELVES.

  • Michael G.
  • Verified HomeBuyer
  • September 02, 2021
  • Lakewood Ranch, FL

Finding out that Lennar didn't run the gutters past the side entrance door,( in the villa's) has more people angry and disappointed than anything I have heard (including myself). IT MAKES NO SENSE NOT TO RUN THE GUTTER AN EXTRA 30 FEET AND THAN FORCE THE HOMEOWNER TO SPEND $500 TO HAVE IT DONE, IS BAD BUSINESS, DISAPPOINTING AND EMBARRASSING. Its the first thing I comment on when someone asks me about my new Lennar Home. Lennar also doesn't "seal" the granite counters, again forcing the homeowner to do it themselves, which again only makes us feel like Lennar was just trying to cut their ...

Lennar responded:
Hi Michael, thank you for your review. We are sorry to hear about the frustrations caused by the gutter and countertop installation in your new home. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Lennar - Very happy with my purchase!

  • John O.
  • Verified HomeBuyer
  • September 02, 2021
  • Naples, FL

Very happy with my purchase!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - We did a virtual build and our consultant Karl was great about

  • Deborah G.
  • Verified HomeBuyer
  • September 02, 2021
  • Summerville, SC

We did a virtual build and our consultant Karl was great about keeping us informed along the way.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Leroy & Sonya

  • Michael H.
  • Verified HomeBuyer
  • September 02, 2021
  • Myrtle Beach, SC

Outstanding professional approach with great communication skills

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

To fast production, not grade A quality of work.

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2021
  • Kissimmee, FL

E for everything is not necessarily a good thing.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - We are very pleased with the layout of our home and the location,

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2021
  • Beltsville, MD

We are very pleased with the layout of our home and the location, however, the home buying experience was terrible. The Lennar sales team did not take us seriously. The individual that worked with us during the sales process told us that there was only one “stick” left of homes in our price range… after a week of back and forth we found out that this wasn’t true, and there were two additional sticks that were unsold. They laughed at our questions and worries over making such a large investment in a home, knowing that we are first time home buyers, and said that this nearly $400k purchase ...

Lennar responded:
Hi, thank you for taking time to write this detailed review. We would like to apologize for the frustrations and issues you experienced during the buying process of your new home. Additionally, we are sorry to hear about the multitude of items that had to be corrected following close. If there are any items requiring additional attention or anything else we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 4

Just loved the style of the home

  • Valerie N.
  • Verified HomeBuyer
  • September 02, 2021
  • Plumsted Township, NJ

It’s a great buy for the money. This home is a place that I know either me or my husband could stay at if something happened to one of us also it’s easy to get around inside.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Lennar produced a quality product, in the timeframe they presented.

  • Audrey M.
  • Verified HomeBuyer
  • September 02, 2021
  • Punta Gorda, FL

Lennar produced a quality product, in the timeframe they presented. They have been responsive through every step of the process. Highly recommend and wouldn’t hesitate to purchase another Lennar home in the future.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Lennar provides many upgraded options in their base price.

  • Edwina R.
  • Verified HomeBuyer
  • September 02, 2021
  • Charleston, SC

Lennar provides many upgraded options in their base price. Great deal on a really nice home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Covid shortages seemed to affect some of the quality.

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2021
  • Westfield, IN

Covid shortages seemed to affect some of the quality. Shortages on certain building items have shown up with the make-ups not fitting properly etc. They attempt to correct but product shortages continue and have hampered them.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Willingness to help with any concerns to make sure you are completely satisfied with purchase.

  • Wanda E.
  • Verified HomeBuyer
  • September 01, 2021
  • Hanover, MD

I would recommend Lennar builders to my family and friends. Even with the minor hiccups with workmanship, they make sure you are completely satisfied with your home purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

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