Lennar Reviews

Not happy with most things at the home and the purchase experience

The tile started falling off the shower wall after 2 weeks. The microwave doesn't work after 3 weeks. LENNAR keeps saying it is homeowner maintenance. The carpet is so cheap you can feel the plywood under your feet.

Briefly, Communication throughout the loan, construction and closing process was poor - in some cases, non-existent. But Lennar will hold you to their dates with threats of penalties ... but when they miss a date, that's just how it is ... even if you had travel planned on those dates. The loan process was invasive as any process I've ever experienced; they should make the customer aware that an asset-based loan (which they don't offer with their promotions) would work for many customers vs. an income-based loan.

Sales team was nonresponsive and when they were pushed to respond the responses were vague no follow up without prompting.

I got my keys but didn’t get my garage door opener or my mailbox key. As a first time home buyer it was not only annoying but very difficult to deal with . I didn’t like the roughness and the figure it out mentality that I slowly came to realize. It was a very rushed process and I had to find out or contact them about my keys which should have been explained to me.

Heater not working since last week

This whole experience was truly terrible. We feel like we got the run around for everything. When we met Hailey she was great and super helpful. She was the best person to deal with throughout this whole process. Everyone else was extremely unprofessional, rude, and difficult to contact. Our closing process was extremely stressful as they clearly put off the actual closing of our house to where we had to escalate to supervisors, still got the run around from the associates, and had to stay on top of everyone every step of the way. There is clearly no communication between colleagues at this company. We were also told during our walk through, that some things would just “not get fixed” due to not having structural issues. It’s a brand new house, it should look perfect. Once we moved in we had some issues with structural integrity and workmanship. We were told not to lean on the toilet paper holder (obviously) when it fell out of the wall when we were just simply trying to change the roll… seems like a lot of the house was cheaply made and rushed through. Don’t get me wrong, we love our house and are happy to finally be out of an apartment. But for being first time home buyers and buying a brand new build, our expectations were definitely not met. Don’t tell us you won’t fix stuff when it’s clearly a lack of craftsmanship. Our neighbors agree that they’ve had the same issues. We have chipped bricks, cracks in our driveway, split wood planks in our backyard, Rockwall breaking off, and more that they just simply won’t fix. We were also told we were getting a move in gift (which we didn’t expect, but why say it if you don’t follow through with it?) just a lot of poor follow through. We expected a lot more with this process. Very disappointing that this will be our one and only first time to buy a house and it was terrible. ... More

If I had known how stressful this would be I would never have bought this home. When things went bad I was threated with losing my deposit if I did not follow through on their timeline not mine. I am elderly and wanted a next generation home and they are the only builders who do them. The things on our punch list are still not done and it closed on Sept 27th. Most employees lie and no parts of Lennar communicates with each other.

So many disappointing examples of wastefulness. Throw away and redo just to make the cookie cutter process easier for Lennar. Terrible experience.

We actually had a nice smooth transaction with the Lennar Lenders and everything was going great up until we closed. The day of closing we noticed that water from the master bath shower would leak out the front from where you enter into the shower. Our Construction manager who did the walkthrough with us made a note of this and shared a text with us who he made to someone to help us out. We were told we would need to go through the warranty department now. So we filed a complaint and the response back from the woman that helped us is that there was no problem and that Lennar was not going to fix it. We were flabbergasted that they said it was meant to be when we had a considerable leak out the shower. After she told us they would not help, I then produced the text message that the CM had sent a copy to me stating this was a problem. She then said that she would help to try and fix it. They started to give us the run around about scheduling someone to come fix it. 1 month went by and we still couldn't use our brand new shower that we paid for. My wife and I finally had enough and filed a complaint with the ROC. I told the Lennar contact that we filed the complaint and within 30 minutes she had us on the schedule for a tile person to come fix our problem. The tile guy finally came out and basically told us they were told to just do a minor fix and that it would not solve the problem in the long run. The tile guy said they were just doing what they were told but even they admitted their fix would not solve our problem. Lennar won - we gave up and realized they would never fix our bathroom. We are now paying a tile person to fix Lennars fuckup! I dont think we would ever buy another house from them ever again! ... More

Always review contracts before you sign anything and dont let sales agent rush you through the process

Victor was the sales associate and the entire experience was awful. There was a mold situation that came up due to the builder not locking up the home when Hurricane Beryl came through. After us spending almost $1,000 on a mold inspection since the builder would not, the builder after 3 weeks got their own inspection because they didn't trust ours. Once they got their own, again, they dragged their feet getting the remediation started which resulted in us finding a place to live for over a week with a toddler, dogs, and my wife being pregnant. Victor did not help with our issues and would down play our concerns. During our final walk through, there was still paint all over the floors and the house was filthy. We were told the house would be cleaned and paint from the floors would be removed. When we went in the next day to move in after closing, the paint was still on the floors, the floors were dusty and countertops were covered in dirt. Not to mention, we were given dead grass for move in and are still getting letters from the HOA because the grass won't grow back fast enough. If we would've had another option than to buy this house, we would've. But we had already sold our house and had nowhere else to go. We will never buy another Lennar house again and have made it clear to those closest to us to not buy a Lennar home. The customer service is absolutely terrible. ... More

THE INTIRE PROCESS WAS A JOKE. SALEMAN WAS AWFUL FROM THE GET GO. TONS OF ISSUES, SEE MY PREVIOUS REVIEWS

It has been a struggle to get anything done or adequate communication after signing the contract. The walk through and closing was a horrible experience and I'm still struggling with post close issues.

Very disappointed with the construction manager and their staff for failing to remove debris before the recent hurricane (Milton) hit the area. It forced me to leave my home for safety after concerns that concrete blocks would become projectiles. I asked repeatedly for this to occur and nothing was done. Even after they responded by telling me they would remove these items. I continued to message the construction manager directly and received no response. They simply didn’t care! I have photos and text messages saved for Lennar corporate, as they should investigate this further. The overall construction of my home was sloppy and when the house was given to me had multiple issues that I had to repeatedly ask to have fixed. Recently, my garage door random closed on my car! Another faulty issue. I’ve had multiple issues since buying this home. The driveway was even poured incorrect and cracked because of poorly installed irrigation piping below the concrete. The issues go on and on. I would never refer Lennar to anyone! ... More

I would’ve most certainly went with another lender if could redo our first home buying experience. Bad experience from start to finish with one positive experience in the middle. We have a Facebook group that’s specifically associated with our new Lennar online community and to be honest within this review, it’s been mostly shared experiences of mentally exhausted new home owners.

Extremely bad experience with construction manager , some of my stuffs are still not fixed that was promised to fix after closing Horrible experience with Lennar insurance Bad experience with Lennar mortgage HOA response time very late Over all response time late

Poor workmanship and trying to make quick money

As soon as we signed the contract, it all went downhill…Lennar struggled and still have not completed items from the Home Celebration walk. You need to chase them to complete otherwise Lennar tries to close the items without completing. Condescending attitude while you bring outstanding items even if it is evident the items are just not completed or do not comply with industry standards.

Lennar interior and exterior quality is very bad. I can say million issues in every place. 1. Our bathroom water leaked in just 3 weeks and Lennar have to break the walls to fix. 2. Our microwave trips every time and no solution for that. 3. Paint is falling apart inside the house 4. It’s funny when you see the flower plants Lennar gave in the landscaping. 5. Not worth for the money we spent.

When I first came to look at a home. My realtor told me the house was white and it ended up being purple during my walk through. Also workers used my bathroom and left me a present and the house was not cleaned when given to me. Worst experience ever.

Too many different people involved in the process and a lack of accountability. Move in items were not completed timely and still finding issues.

The most frustrating home buying process I’ve experienced. The mortgage team continuously sent documents for signature with errors, and when pointed out repeated said to just sign them as they were only for underwriting and we’d just be signing them again later with different info. Very uncomfortable process. I was still resigning corrected papers a month after closing that I had pointed out previously and told to not worry. They also rarely responded to questions without multiple attempts for info, but were always in a hurry to have documents returned immediately regardless of the time of time they were sent to us. The sales liaison was also less than helpful and was somewhat misleading in the process. We bought while out of state, and were sold the promise of a wonderful community center and amenities that our somewhat high HOA payments would be going towards. At every chance when we asked about the status of the amenities, we were ignored. Once in the area we discovered they had not started the actual plans or construction for this yet. Not until closing day did we get the response that the amenity center would not be ready for at least another year. This is a large selling feature for most new developments in the area, and this turns out to be the only community putting it as a last priority. There are almost 100 houses already finished as well and no ground even broken for the center. This makes the neighborhood feel even more like just living in a construction zone rather than a new community. It’s also hard then to understand what our HOA fees are actually paying for? They do not come off as building a community at all. Most importantly, the worst part has been dealing with the construction team. The quality of care for our new home is very substandard with zero accountability. They did not ensure having utilities on for the home for a 3rd party inspection, and they blamed the inspector despite our prior and detailed coordination (and the inspector checking in with the office), so we were not able to check any electrical or HVAC items in the house. During the orientation walk thru we went through more than 3 rolls of blue tape due to poor craftsmanship throughout the home, and a painter just kept walking around removing it behind us until we noticed and stopped them. Eventually we moved in with multiple electrical issues present, cracked window frame, faulty lights, paint on carpets, unfinished work, uncorrected cosmetic blue tape items throughout the home. And worst of all, the construction team completely abused the use of our home while we were away directly upon closing AND after. On closing day, I entered my home for the first time to find workers sitting in my home eating their lunch. I kicked them out and notified the Construction manager but nothing happened. We travelled out of state right after, and came back to a home that was left unlocked (they had to change the door after we moved in as the one prior was uneven and they didn’t ensure locking the house!), and there was clear evidence workers had been in the home to use the bathroom as well as changed out materials for use in another home (a damaged door was newly installed on a closet where a good one had been and random pieces of window trim were lying around that weren’t there at closing). Again notified the manager, again all apologies, but no change as the very next day the workers continued to plug power tools into our outside outlets for their use. The plumbing ended up clogged as well as a result of workers flushing loads of wipes while using our home as their bathroom when we were gone or before closing. The sod was also laid very poorly with issues found in the irrigation system, with no communication with us or response to our concerns during or after the process. So I fixed the irrigation myself, but am still left with a lawn that was laid with large patches of holes throughout. If I don’t have to involve them in fixing things anymore, I don’t as there’s no trust. There is no oversight over the workers in the community it seems. Only one saving grace is a single customer care rep named Ken who still fights for us to get our issues fixed. He alone seems to keep the team mildly accountable at least for warranty repairs. This all sounds like a lot of complaining, but it’s been a seriously frustrating and overall unacceptable process for what was supposed to be a wonderful new home experience. I can’t recommend enough against Lennar in Brookmill. Hopefully corporate management tracks the mismanagement and waste in this community and changes things. ... More

Unresponsive mortgage company. Floors are crooked in home. A/C doesn't work well in home.

Hi .I did buy my house .your seller krystin.is a terrible.and not professional that all .I been asking my s row papers since 2 months ago..also the mail box keys .I just get it after 2 months. I been asking .email.calling..krystin.and also marcos manager of hoa ..this 2 person are terrible .and Kristin now said that I dont speak inglish..I hope is not cause iam usa citizen latin...cause I just want my scrow papers.and pool key..and lennar costumer service...there's one more thing I have to say I been asking also one repair .and only robert the builder contractor is the one who answer