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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20729 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

20729 Reviews in All Areas

Star Rating Breakdown

5 ★ 8652

4 ★ 3867

3 ★ 3429

2 ★ 2199

1 ★ 2582

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Survey You Land

  • Jaci G.
  • Verified HomeBuyer
  • March 17, 2020
  • Brownsburg, IN

We payed for a premium lot size and found out after closing when we went install a fence that we are missing 10 ft of side yard. After doing some research, this is a common complaint for Lennar and there is nothing you can do about it except make sure you have the land surveyed prior to the start of your build.

Lennar responded:
Thank you for your comments and I'm sorry to hear of your concern. I would like to look into this further for you and ensure it gets addressed by management. Please send us and email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Poor Quality & Short of Trust

  • Sunay B.
  • Verified HomeBuyer
  • March 17, 2020
  • Corcoran, MN

It's been 4 months since we moved in, from multiple dishwasher leak to replacing floor in the kitchen, we've had multiple issues with the quality of construction. Especially the dry wall, sheet rock issues. Many corners are crooked & had to redo them. All the air vents had huge bulges which required cutting the dry wall & repairing them. It's been 4 months & the repairs continue & note that, all these were part of addendum during closing. Lack of communication & trust since the time we signed the PA. We were promised a full lot for $44700 lot premium, half of our lot is now covered in water. ...

Lennar responded:
I'm sorry to hear you aren't satisfied with your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - I´M NOT HAPPY WITH THE KIND OF PEOPLE OF SALES, WITH THE PEOPLE

  • Jose V.
  • Verified HomeBuyer
  • March 17, 2020
  • Miami, FL

I´M NOT HAPPY WITH THE KIND OF PEOPLE OF SALES, WITH THE PEOPLE THAT DELIVERY THE HOME, THE MATERIALS,

Lennar responded:
Thank you for taking the time to share your comments with us. I'd like to hear more about your experience so we can get it reviewed and addressed for you. Please send us an email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Bad

  • Francisco S.
  • Verified HomeBuyer
  • March 17, 2020
  • Saint Cloud, FL

Not very well, I tried counting lennar about issues like finishing paint on the outside of the house, holes in drywall, and tile grout cracking and I have not heard a response and I’ve stopped trying to contact anyone

Lennar responded:
Hi Francisco, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pretty disappointing

  • Christopher K.
  • Verified HomeBuyer
  • March 17, 2020
  • Buckeye, AZ

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

Lennar responded:
Hi Christopher, thank you for providing sharing this feedback. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 5

Responsiveness 1

Below satisfaction

  • Gregory B.
  • Verified HomeBuyer
  • March 17, 2020
  • Fort Myers, FL

Many issues from the time we moved in. Poor quality all around the home. Many things needed to be replaced right away. Would not recommend or buy another lennar home after this.

Lennar responded:
Hi Gregory, thank you for sharing your feedback. We are sorry to hear about quality issues. Please email us at corporatecustomercare@lennar.com if you have any additional comments to share. We will be happy to follow-up for you. – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

Poor Follow Up

  • David B.
  • Verified HomeBuyer
  • March 17, 2020
  • Orlando, FL

Lennar built a good home using great materials. The design and layout are great. But almost six months after closing my punch list remains incomplete. Very frustrating experience.

Lennar responded:
Hi David, thank you for providing this feedback about your experience. We are happy to hear that you love the design and layout, but are sorry that there are items remaining from your closing. Please email us at corporatecustomercare@lennar.com if you would like to share any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

problems not solved

  • Elizabeth R.
  • Verified HomeBuyer
  • March 17, 2020
  • Mount Holly, NC

I like my house but I find that the builder is not responsive to problems

Lennar responded:
Hi Elizabeth, thank you for your comments. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Poor customer service

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Folsom, CA

Lennar has beautiful model home but when it comes to our home, they rushed through the job and now are slow playing fixing anything that should be covered within the first year. Terrible customer service, delayed service, poor workmanship...

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had in having issues addressed. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Cheap materials and shoddy work

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Osseo, MN

This home could have been beautiful. The layout, color scheme, location were all ideal. We have had nothing but trouble since we purchased. Water leaks, appliances that don’t work, landscaping is awful, poor workmanship throughout . Obvious that quality is not a top priority, but mass production is. My dream home has been a nightmare.

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 4

Definitely room for improvement

  • Nakisha T.
  • Verified HomeBuyer
  • March 17, 2020
  • Stafford, VA

In the 5 short months that I have lived in my home I have had to have several contractors back out to fix things that I feel you should not have to fix in less than 5 months. My hardwood floors have a gab that can easily be seen and collects crumbs and other debris that im told is an acceptable gab but looks horrible. And now I have a second location just not as bad as the first. I have an doorway that meets with the ceramic tile that hurts your feet if you step on it that does not get a transition plate due to the house not being DESIGNED with one. Getting the contractors back out to fix ...

Lennar responded:
Hi Nakisha, thank you for providing this feedback about the workmanship in your new home. We are sorry that you have not had a pleasant experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Lennar - Materials really cheap for the price of the house , the tile

  • Francisco A.
  • Verified HomeBuyer
  • March 09, 2020
  • Davie, FL

Materials really cheap for the price of the house , the tile in the bathrooms and kitchen does not have enough cement looks crooked. We did replace the tile ourselves. the garage finished is very rustic, Is not enough space between the lower cabinets kitchen and the refrigerator to open the door . the cobble stone in the front is dirty looks old already. mostly the contracts does not speak very well about lenar. I did not know this before

Lennar responded:
Hi Francisco, thank you for your feedback about the quality of your home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Great Sales Team and Site Construction Manager but Terrible Customer Service Field Lead

  • Garry H.
  • Verified HomeBuyer
  • March 09, 2020
  • Hanover, MD

First off, I’d like to make it very clear that the following team members with Lennar have been phenomenal and are NOT the focus of this review: Sales Department, Loan Offices, Title and Closing, and Site Construction Manger. These have all be a great crew to work with and I do not want anyone to think ill of them. They have done everything in their power to deliver a quality product in a timely manner (ahead of schedule) to my family and me. They cannot be thanked enough. Sadly, the focus of the negative review is on the customer care field representative. He has been a disaster to work ...

Lennar responded:
Garry, thank you for taking the time to provide us with your feedback. We are sorry for any delays or inconvenience you experienced after moving into your home. We would like to address this with the appropriate management team to ensure this doesn't happen again. Please send us an email to corporatecustomercare@lennar.com with your contact information and home address so we can address this.

Total Score 2

Quality 2

Trustworthiness 5

Value 3

Responsiveness 1

Not Impressed

  • Jannah M.
  • Verified HomeBuyer
  • March 05, 2020
  • New Braunfels, TX

I took the time to write a long review and due to a not so nice review it was not published. So this is my second attempt will see how it goes. Im not impressed with the quality of work on my home. They used cheap products. I will add all buyers should be told they only give you 20 feet of grass in the back yard. Very disappointed in Lennar.

Lennar responded:
Hi Jannah, thank you for your feedback about your purchase and your initial review. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. We hope that your experience has improved! – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 4

Value 1

Responsiveness 5

Disappointment

  • Robert G.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

  • Douglas B.
  • Verified HomeBuyer
  • March 04, 2020
  • Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - From the day we moved in we had issues.

  • Amie W.
  • Verified HomeBuyer
  • March 04, 2020
  • Wimauma, FL

From the day we moved in we had issues. Had to plead with people to come fix anything. Mt bathroom floor is now squeaking!

Lennar responded:
I'm sorry to hear you are experiencing delays in getting your concerns addressed. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can look into your items and have them documented and addressed properly.

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not impressed !

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Carmel, IN

Had a prior Lennar home, felt would be similar in good built quality , not impressed , have had issues with cabinets, cracks , poor built quality and over all fair !

Lennar responded:
Thank you for taking the time to share your comments with us. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can have the appropriate management team review the situation for you.

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Mixed experience I would say

  • Francis F.
  • Verified HomeBuyer
  • March 03, 2020
  • Apex, NC

I think I will come direct to the issue. Tony, who was previous construction mgr, was understanding and able to make myself and wife comfortable with the home given its newly constructed and with followup issues which are understandable. However, Tom who took over wasn't customer focused or neither informative. I need to call him almost 10 times to have the same issue addressed, as each time they would fix it temporarily. And now I am still having issues with my doors and he seems to have his own explanation on how those specific doors should work vs rest of the doors.

Lennar responded:
Hi Francis, thank you for taking the time to share your experience with us. I apologize for any delays or miscommunication you experienced. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can help get this properly addressed for you.

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

I would not buy Lennar again

  • Trinity E.
  • Verified HomeBuyer
  • March 02, 2020
  • Wimauma, FL

The house is built fast and cheap. Workmanship is poor quality. Home advertises as "comes with everything", but it doesnt come with essential items you would expect from a home; such as coach lights, door bell, sliding door bug screen, drawers in any bathrooms and list goes on. Lennar also did not disclose very important information such as; we live next to landfield, and many more information would have made us not move here if we knew. I won't be buying lennar again nor will i ever recommend them to anyone i know.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can address your concerns with you as soon as possible.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Below average craftsmanship (that’s being generous)

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2020
  • Troutman, NC

After living in the home for a few months we have found the level of craftsmanship to be below average. The yards they put in are already weed filled and we have had landscape companies advise the sod needs removed the soil needs treated and yard will need re sodded if we want to have a lawn however they stated that with the neighbors lawns being as bad and worse than ours it’s going to be a never ending battle. Also, the drywall finish is a joke. We have removed all ceiling light fixtures and use only lamps because the ceilings are an embarrassment I hate to even have people in the spare ...

Lennar responded:
Thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Good house, bad service

  • Anonymous
  • Verified HomeBuyer
  • February 29, 2020
  • Duluth, GA

During our building process, the sales team repeatedly gave us misinformation and took long * 2 answer questions. Since we have moved into our house the warranty department is slow to respond and lets things linger 4 a long time. After our first warranty appointment and claim, they sent two people out to work on some of the issues, but the rest is still left undone.

Lennar responded:
Thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described with the sales and service teams. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Good Price Poor Quality

  • Sandra B.
  • Verified HomeBuyer
  • February 26, 2020
  • Pahrump, NV

Document, document and maybe they will respond.

Lennar responded:
Hi Sandra, thank you for sharing your feedback with us. We are sorry for any communication issues you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 4

Responsiveness 2

Poor Workmanship

  • Catherine P.
  • Verified HomeBuyer
  • February 26, 2020
  • Buford, GA

Considering what I paid for the property the workmanship on the house is poorly done! The materials used (i.e cabinets are cookie cutter, flooring is cheap) are of the lowest quality of builders grade material! Thus totally unexceptionable!!

Lennar responded:
Hi Catherine, thank you for sharing your feedback about the workmanship with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

Not getting all warranty items resolved.

  • David M.
  • Verified HomeBuyer
  • February 26, 2020
  • Mount Pleasant, SC

Lennar personnel promised to resolve quality/warranty issue within 30 days of closing on our house on 30 September 2019. After delays, and in some cases, multiple attempts by Lennar appointed technicians, we still have lingering issues with exterior doors. We also submitted a Lennar warranty ticket on a cracked countertop in our master bathroom that still is not resolved. The exterior doors have had added added in various places around each door that look terrible and have not solved the door sealing issues. The exterior door seals need to be replaced with new seals that reliably seal the ...

Lennar responded:
Hi David, thank you for sharing your feedback with us. We are sorry to hear about these issues, as well as the delays in getting them addressed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

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