Lennar Reviews

We moved in 3 weeks ago and the air doesn't circulate on the second floor. The HVAC company spent hours here with no resolution. Our neighbors are experiencing the same issue. This has soured our entire experience.

I moved into my Lennar home just two months ago, and I’m already regretting this purchase. The quality is nowhere near what I expected for the premium price I paid: Loud plumbing noise echoes throughout the home Wind comes through closed windows, blinds sway during storms Terrible soundproofing — I can hear casual conversations from other floors even with doors closed Long, thin cracks are already showing on the garage floor To make it worse, Lennar dropped prices by $160,000 on the same homes within two months and offered much better mortgage rates to new buyers. Meanwhile, they’ve refused to do anything for early buyers like me — pure bait-and-switch. I feel completely misled — both on build quality and value. If I could give 0 stars, I would. Buyers beware. ... More

I bought 2 homes and had the worst experience with Marshall the loan officer. He treated us like 2nd rate citizens and gate kept the entire process. We are seasoned home purchasers and have never had this worse of an experience. Derek the construction manager was also awful. The house was supposed to be ready for a final walkthru and wasn’t ready, we had to come back. He was complacent and really uncaring. I will do my business with another home builder than Lennar.

Have not yet moved in and no electricity. FPL says power to unit but nothing is working.

seller concierge was not accurate in communications, gave flat out wrong info multiple times which jeapordized escrow. would not work with lennar again.

Quality is terrible. Warranty work for major issues is also terrible. Mold in home found 5 days after closing. House was leaking from multiple points around entire home. Pool patio flooded with 15 minutes of rain.

Overall horrible experience from the building manager lieing to me and trying to hide things down to a bad experience with closing with Lennar.

I'm providing this feedback after multiple attempts to raise concerns through the proper channels, including emails sent to the CEO, VP, Regional Managers, and Customer Care, none of which have resulted in meaningful resolution. My experience has been deeply frustrating and disappointing. Key issues: • The home was overpriced, and I feel misled and taken advantage of during the buying process. • Build quality is substandard relative to the price point. • Customer service has been slow, dismissive, or unresponsive - even at the highest levels. • I've made multiple attempts to raise concerns, but have received no fair resolution or accountability. • The ongoing costs — including HOA, Mello-Reos, and high property taxes - are excessive and not clearly communicated up front. • Traffic congestion in Mountain House has worsened significantly due to unplanned overdevelopment. • It feels like Lennar is focused solely on exploiting buyer urgency and housing demand, without considering how homeowners live, commute, or manages the long-term costs. • I would not recommend buying a home in this area. Thanks, KP ... More

My experience with Lennar was the worst I could have ever imagined. The Concierge person that I initially worked with never explained a process of a priority list which made us go into a contract on a house we were not 100% satisfied with, this house is on $3M+ price, corporate office was NO help, nobody cared about our concerns. I wrote emails to corporate hoping for some answers because the Concierge rep lied to us and corporate didn't care. Lennar doesn't care about its clients or their experience. Do Not buy from Lennar.

I really dont recommend buying home with Lennar. They are not honest. They fixed a faulty appliance and never helped to replace.

The worst buying experience. Very stressful process. Their priority is to get you to sign at all costs

I would not recommend Lennar’s financing to prospective buyers. My experience with the loan process was frustrating, with numerous issues that could have been avoided. The required Letters of Explanation (LOEs) felt intrusive and unnecessary—other lenders I was working with didn’t require similar documentation. The only reason I ended up using Lennar was because I signed a disclosure agreeing not to use another lender within 30 days of closing. However, Lennar moved my closing date up by a month without providing an addendum, which added to the frustration. My dissatisfaction continued when I was threatened by Kelsey K., the Lennar Concierge Agent. She told me that if I didn’t use Lennar as my lender, they would cancel my purchase just days before closing. This seemed entirely unreasonable and put me in a position where I felt I had no choice but to go with Lennar. I reached out via email, cc’ing several individuals (Diane B., Cameron B., and Lori T.), but I received no follow-up or assistance other than from Kelsey and she barely answered any other questions other than sending me a copy of where I signed the disclosure. It was incredibly disappointing, especially considering the lack of customer service. Regarding the loan team, I had a relatively new agent, Cole A., and there was a lack of consistency. Someone was always on vacation, which made information transfer difficult and delayed the process. Similarly, I had two loan processors, John and Chevon, during the few weeks leading up to closing. John was excellent, proactive in communicating, and always made sure I had the information I needed. However, Chevon was responsive, preferring to only communicate by email, which made it harder to resolve issues quickly. Speaking directly on would have saved a few days of back-and-forth. On a positive note, the QA and construction teams were much easier to work with compared to the administrative side. Overall, the experience with Lennar financing was unsatisfactory, and I would advise potential buyers to be cautious and seek alternatives. ... More

The whole experience except our sales person has been AWFUL. And it’s still awful, we have so many issues still not fixed. Our closing documents were lost for 5 days and almost made us homeless after closing was pushed back 5-6 times. We never got an actual move in clean and now I cannot get my floors clean and there’s residue all over that I cannot get off windows, counters, etc. we have damage to our siding from when they installed the sod which is only half the yard btw they wrecked into our house, still not repaired. Lennar is the least helpful with the most incompetent people working for them, always giving the runaround, no accountability but you had better do what THEY need asap or your deal can fall through. I had to do so much of the work myself bc if I didn’t we wouldn’t hear from anyone including our “liaison” I don’t remember what he’s called but we were supposed to be contacted weekly and that NEVER happened but when I’d reach out for updates he wasn’t very pleasant. For as much as they charge for these homes the experience is just INSANE. I 100% DO NOT RECOMMEND BUYING LENNAR.. ... More

terrible warranty service. They do not want to honor their home warranty

If i could go back in time and tell myself to not do it i would!!!! Rude incompetent people. No communication. I will never EVER suggest Lennar to ANYONE not even my worst enemy. Please save yourself the money, headache, and gray hairs and buy from literally any other builder. You would think they would try and make the first time i’m buying a home pleasant but NOPE. Seriously DO NOT BUY LENNAR.

The amount paid of the house is too much as compared to quality of materials used in the house. False information provided that Lennar don't install blinds for windows and gutter line. I have checked other houses build in the same area with lennar builder and they all have blinds and gutter line. Builder don't response to the email after they sale you the house. Lots of space was wasted in building the house like big bathroom and no store closed provided

Where to start. We showed up with keys in hand to a house with trash outside, paint on almost every exterior window, side paneling was bowed, flooding, nails all over roof, which all of this was called out on our inspection and walk through 2 and 4 weeks prior. We were lied to on multiple occasions. We had to change our move in date as almost every single side panel had to be replaced, then the entire interior had to be repainted which in turn pushed our movers and painters back. The "management" team had poor communication and acted like we put them out. Very unprofessional, took no accountability, lied to me more than once, and once we signed off, good luck getting anything else done. We have uneven walls, baseboards, nail heads, etc. Oh! And we have a soaker tub 80 gallon and Lennar only installs a 50 gallon hot water heater... false advertisement! I cant even fill my tub with hot water. We will not recommend Lennar to anyone and especially not the local team here. Very disappointed. ... More

Treated like second class citizens AFTER closing.

This is the third house I have bought in my life and by far the worst homebuying experience I have ever had. They pushed back my closing twice and tried to push it back a third time, despite very little work being left to complete when I looked at the house 2 months prior. They did not fix all of the problems that were identified during my independent inspection, despite saying that they would and that they did. I had to have 3 final walkthroughs as they hardly fixed any of the issues that were identified during the first walkthrough, and they had still not fixed them all during the third walkthrough. Some were never fixed. They shorted me 5 ft. of sod. The washing machine drain pipe was blocked and flooded my house the first time I washed a load of laundry. The toilet in one of the bathrooms was cracked and leaking onto the floor. ... More

I regret purchasing a home built by Lennar. From the start, the quality of work has been subpar—sloppy finishes, poorly installed fixtures, and noticeable shortcuts in construction. It’s clear that attention to detail was not a priority. Trying to get repairs done has been a nightmare. I’ve contacted their team multiple times, and either get no response or I’m passed from one person to another with no resolution. The agent I dealt with during the buying process was unhelpful and dismissive once the sale was finalized. They made plenty of promises before closing, but completely disappeared afterward. If you’re considering buying a Lennar home, I strongly recommend thinking twice. You’ll be left dealing with problems they should have fixed from the start—with no one to take accountability. ... More

PRETTY BAD EXPERIENCE WITH MY NEW HOME WITH LENNAR, After fully trusting the company for the build quality, I've unfortunately encountered several issues that I believe should not be present in a brand new home. While minor issues can be expected, I have discovered significant problems, including water leaks and siding bumps. These are considerable concerns that have caused me and my family great deal of stress.

Terrible service, the construction team all told us to let them know directly if there were any issues but never answered calls or texts when we reached out.

The home buying experience felt extremely rushed and disorganized. During my final walkthrough, key components of the home were still incomplete—including the absence of both a sink and a dishwasher—as well as several other unresolved issues. Despite these concerns, the closing proceeded, and I ultimately took possession of a home that was far from move-in ready. After closing, I discovered multiple damaged cabinets throughout the home. Additionally, I had been told that blinds would be included as part of the home package, yet these were never provided. I attempted to address these issues directly with the seller’s representative, Yvette, but received no response despite multiple attempts to contact her. I also reached out to Chris, hoping for assistance, but he too was unresponsive. Overall, I am deeply disappointed with both the quality of the construction and the level of customer service provided by Lennar. The experience has been frustrating and disheartening, and it reflects poorly on the company’s commitment to its buyers. ... More

I had the worst experience buying my house. Didn’t get to close on time because of lack of communication with lennar and their employees.

Started out as a good experience, then lost our lead Lennar rep during our purchase, either quit or lost his job. Some disorganization during closing, excused. Website and paperwork still has items that are not discussed with Lennar reps like access points and door locks, so I guess update that? Materials used are low quality, I get it, you have to make money. Just pay attention to your build. Customer service is bad, they don’t know how to use the system to properly and efficiently work on cases. Our appliances were stolen during closing, we err were given new (not new, when I submitted warrranty to frigidaire for the oven, it was already used) items, oven has issues, we were told that they need to register that with Frigidaire so that frigidaire can handle the request, not Lennar’s problem. Who is frigidaire? Garbage company, I’ll just get a nee oven. Like every thing else in 2025, everything sucks, Lennar is okay if you don’t fight back and just say the whole experience is wonderful. ... More