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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18162 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18162 Reviews in All Areas

Star Rating Breakdown

5 ★ 7437

4 ★ 3435

3 ★ 3072

2 ★ 1966

1 ★ 2252

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Horrible Experience (Beginning to End)

  • Jeffrey A.
  • Verified HomeBuyer
  • April 15, 2025
  • San Antonio, TX

I was told like many of my neighbors that we would only get 15 feet of sod. They got full sod and I didn’t. When I finally requested my sod installed… it was too late. There are other houses in the neighborhood that do not have their sod installed yet; but we are too late (don’t understand). The house did not come with towel racks in both bathrooms, no walk in shower door, no fans, no garbage door opener, no sprinklers, no doorbell, no water spout in the back of the house and the other frames of the windows were not painted. The fencing stopped short allowing people to walk to the windows of ...

Lennar responded:
Good afternoon Jeffrey, we appreciate you taking the time to share your experience with us. We are sorry to hear about the issues you faced with the sod installation and that some aspects of your home did not meet your expectations. Moving forward,if you have a question or warranty request, please reach out to your local Customer Care Team by submitting a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may have. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality, lots of issues

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Winston-Salem, NC

Poor quality, lots of issues

Lennar responded:
Good afternoon and thank you for sharing your feedback. We are sorry to hear about the poor quality and numerous issues you have encountered. If there are any outstanding warranty items to be resolved, please email us details and reference this review to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) so we can help follow up. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We hope to improve your homeowner experience and address any concerns you may ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar Homes are poorly made!

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Marion, TX

Lennar Homes got the cheapest materials and contracted the worst workers. They are in such a hurry to build, build, build, with no attention to details. And to try to get something fixed (in a new home) after you close, good luck!

Lennar responded:
Good morning and thank you for sharing your experience with us. We are sorry to hear that your home did not meet your expectations. If there are any outstanding warranty items to be resolved, please send us an email with details referencing this review to: CorporateCustomerCare@Lennar.com so we can help you with follow-up. Moving forward, for future questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to offering you an improved homeowner experience. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

It’s a scam

  • Anonymous
  • Verified HomeBuyer
  • April 10, 2025
  • Kerrville, TX

Corners cut, cheap material. Horrible roof construction. Idk how no one has a civil law suit against them.

Lennar responded:
Good afternoon, and thank you for sharing your feedback. We’re committed to continuously improving our processes to provide a better homeowner experience. If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

None

  • Heather T.
  • Verified HomeBuyer
  • April 09, 2025
  • Liberty Lake, WA

Stay away from Lennar! Buy anywhere else!

Lennar responded:
Good afternoon, and thank you for taking the time to share your feedback. We’re committed to continuously improving our processes to provide a better homeowner experience. If there are any outstanding items you'd like us to follow up on, please feel free to share details of your concern at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible Homebuying Experience with Lennar

  • Andrea R.
  • Verified HomeBuyer
  • April 08, 2025
  • Mesa, AZ

Unfortunately, our home buying experience has left much to be desired. From the beginning, we encountered persistent miscommunications with Steve, who frequently provided conflicting or unclear information to both us and our real estate agent. One such miscommunication resulted in a $3,000 for landscaping that was inaccurately described and ultimately proved completely insufficient for our needs. While we are now living in the home, we are still dealing with substantial workmanship issues that were agreed upon to be completed prior to move-in but remain unresolved. These ongoing issues ...

Lennar responded:
Good afternoon Andrea, Thank you for sharing your Homebuying experience with us. We apologize for the inconvenience. If there are still outstanding warranty issues, please send an email to CorporateCustomerCare@Lennar.com referencing this review and including details of your concern, so we can assist with follow-up. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Awful

  • Jennifer J.
  • Verified HomeBuyer
  • April 02, 2025
  • Huntsville, AL

Multiple problems not addressed or fixed

Lennar responded:
Good afternoon Jennifer, Thank you for sharing your experience with us. We’re sorry to hear that multiple issues remain unaddressed or unresolved. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience buying house

  • Angel S.
  • Verified HomeBuyer
  • March 30, 2025
  • Davenport, FL

My name is Angel, starting with the poor communication during the purchase process,I don’t know why they have a concierge because doesn’t help at all, changes in closing date without any notification, however everything was rushed in terms of requirements. My house went more than three months without being touched, leaving everything until the end. The quality of the materials used is cheap,for example the insulation where you can hear the person in the room next door, defective faucets, poorly calibrated air conditioning, touch-up paint that doesn't blend. When you walk in your yard you have ...

Lennar responded:
Good afternoon Angel. Thank you for sharing your homebuying experience with us. We’re sorry to hear that you encountered several challenges and feel that the quality of materials did not meet your expectations. We also truly appreciate your kind words about Amy and Alexis—it means a lot to our team. If you have questions or warranty requests, please don't hesitate to continue to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very sad and unpleasant unprofessional treatment thru out the entire home purchase

  • Alma Yanira M.
  • Verified HomeBuyer
  • March 19, 2025
  • San Antonio, TX

Very sad and unprofessional experience

Lennar responded:
Good afternoon Alma, thank you for sharing your feedback with us. "We're sorry to hear that we did not meet your expectations during your homebuying journey and that your experience did not feel professional. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I wish I never got involved with Lennar. I'm stuck with my situation but would never recommend Lennar to anyone,

  • Ronald P.
  • Verified HomeBuyer
  • March 19, 2025
  • Punta Gorda, FL

After the contract is signed and the first deposit is made Lennar's customer relations is poor. Every question was basically answered with the same response, "You signed the contract and there are absolutely no changes allowed by Lennar." For over 1 month I visited the construction site weekly and little of nothing was done. Materials sat in the home and yard but little work was accomplished. Lennar could change the closing date but the customer could not even request a closing date. Lennar said they had a new Quality Inspection that would take 1 week. A walk through with the customer and ...

Lennar responded:
Good afternoon Ronald, and thank you for sharing your feedback. We are sorry to hear that the quality of your home did not meet your expectations. We truly hope we can earn back your trust as a homeowner as we strive to deliver an exceptional customer experience. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New house quality is poor

  • Xiaoming F.
  • Verified HomeBuyer
  • March 19, 2025
  • Apex, NC

During the inspection before the house was delivered, we found that the concrete floor of the garage was cracked into spider webs. This is not what a new house should look like. We understand that the concrete cannot be dug out and re-poured after it is poured. We just asked for repairs until the floor looks crack-free. But your staff was perfunctory. They simply applied a layer to cover the floor. But the cracks in the concrete are still clearly visible. When we communicated and negotiated again, your people threatened that if we did not close the deal, they would confiscate our deposit. So ...

Lennar responded:
Good morning and thank you for sharing your feedback. We’re truly sorry to hear you there were issues with your garage floor and you were not happy with our resolution. Moving forward, we hope we can earn back your trust as a homeowner. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bait and switch

  • Daniel T and Patricia M Dooley Trustees o.
  • Verified HomeBuyer
  • March 19, 2025
  • Crystal Lake, IL

They build beautiful model and then slap up a piece of crap when they have your money

Lennar responded:
Good morning Daniel, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations. If you have any questions or warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. If you feel you need to escalate a warranty issue, please send an email with details of your concern to CorporateCustomerCare@Lennar.com referencing this review. - Sincerely, Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

From jan 17 since the day we closed we have been following up for street lights with no resolution as of now ie 12th march 2025

  • Sneha M.
  • Verified HomeBuyer
  • March 12, 2025
  • Peoria, AZ

Till we closed everything seemed good later for all complaints we are just being ignored

Lennar responded:
Good afternoon Ms. Sneha, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Low quality, didn't fix any findings from the inspection, lots of issues

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2025
  • Edmonds, WA

Low quality homes. Lennar accepted third party inspection so we did. The inspection report is up to 50 pages but Lennar didn't fix any of them. We moved in with a house of hundreds of issues. We have been filing claims with the first year warranty every week since we the closing date. Lennar rejected some warranty requests out of no reason, and their customer care representative never answers the phone call. Don't choose Lennar in WA.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you have experienced. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review, so that I can share it with upper management for their review. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Next

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2025
  • Peoria, AZ

I would find another builder.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience

  • Siva V.
  • Verified HomeBuyer
  • February 25, 2025
  • Roseville, CA

Starting from sales manager to warranty services worst experience

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying and Homeownership journey so far. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad experience

  • Walther Kenneth D.
  • Verified HomeBuyer
  • February 24, 2025
  • Orlando, FL

No honesty about the process, constantly giving incorrect information, a lot issues with the house. It was a nightmare of experience.

Lennar responded:
Good morning Walther, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience

  • Katie C.
  • Verified HomeBuyer
  • February 21, 2025
  • Franklin, IN

I've been lied to continuously throughout the entire process and it's utterly disappointing that a company this large is this dysfunctional and dishonest.

Lennar responded:
Good afternoon Katie, thank you for sharing your feedback with us. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Hĥhhhhh

  • Anonymous
  • Verified HomeBuyer
  • February 12, 2025
  • San Antonio, TX

Houses not build good

Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We are sorry to hear that we did not meet your expectations. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Concrete issues all over the home, customer care doesn’t care customers, they only care about lennar

  • Archana B.
  • Verified HomeBuyer
  • February 12, 2025
  • Acworth, GA

Hello Team, Lennar is reputed builder but with zero quality on concrete. They basically don’t know how to use right concrete mix. Lack of engineering direction. All the appliances in our home are leaking. Ex : Refrigerator leak, Dishwasher leak. When we ask about concrete issues, customer service came and said sorry it’s a bad work may be done during the night time. We can’t do anything it is what it is. Customer service at lennar is there to support lennar, not the customers. They just don’t care about customers. This is our experience and feedback with Lennar with ...

Lennar responded:
Good afternoon Archana,
Thank you for sharing your review. We are sorry to hear the quality of your home has not met your expectations. If you would like to share details of your concern for us to review, please send us an email referencing this review to CorporateCustomerCare@Lennar.com. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad AC smell

  • Antonio D.
  • Verified HomeBuyer
  • February 12, 2025
  • Crandall, TX

The Ac smells bad after one month of living here I was told I'm on myownfor 800 dollars in repair because the home warranty doesn't cover it. Shop elsewhere.

Lennar responded:
Good afternoon Antonio, Thank you for sharing your feedback with us. I am sorry to hear we have not met your expectations. I will be sharing your feedback with upper management for their review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buying experience was not great

  • Rayad B.
  • Verified HomeBuyer
  • February 06, 2025
  • Statesville, NC

Paper work for closing wasn’t ready on time waited till the day before closing. And there were a bunch of mistakes. Then the day of the closing I had to sit there for way to long because they took forever to fix the mistakes! 10/10 will not ever go through lennar for a mortgage again!

Lennar responded:
Good afternoon Rayad, we appreciate you sharing your closing experience with Lennar Mortgage and apologize for not meeting your expectations. We hope that moving forward, you will enjoy your home and create beautiful memories in it. We look forward to earning back your trust as we strive to provide you with a better experience as a homeowner. In the meantime, for any general questions or warranty-related issues, do not hesitate to contact your local customer care team by submitting a request online through your Lennar account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Absolutely hate Lenner - Houston TX

  • Paul A.
  • Verified HomeBuyer
  • February 06, 2025
  • Hockley, TX

I hate Lenner. They use the cheapest materials possible, and the quality of life of the homes they build is horrendous. They have monopolized playing in our faces: foundation cracks, appliance issues, and no resolution from Lennar.

Lennar responded:
Good afternoon ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

From bad to worse

  • Jorge Alberto R.
  • Verified HomeBuyer
  • January 27, 2025
  • Kissimmee, FL

I have been working with Lennar for approximately 9 years and I have seen how over the years they are doing things from bad to worse and I appreciate that management does not care or at least they cannot do anything since the level of command is followed by one family member to another, in many cases the construction manager is the wife of the person who is in customer care or the brother of the guarantee and so in this way they cannot make each other look bad. As an investor as well as a realtor who works with investors, unfortunately I cannot recommend Lennar more given their poor treatment ...

Lennar responded:
Good afternoon Jorge, thank you for bringing this to our attention. We're sorry to hear that we haven't met your expectations. We hope to have the opportunity to regain your trust as we are continuously working to improve the homebuyer and homeowner experience. If you would like to share any details of your experience or have outstanding issues that need attention, please email us at CorporateCustomerCare@Lennar.com so we can assist you with follow-up. For future questions or warranty, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality, poor workmanship . Poor response from Lennar Team.

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2025
  • Dover, DE

The quality of materials are basic as to be expected in a builder grade home. I don’t have an issue with the materials used. I have an issue with the installation and construction of those materials. From top to bottom, every surface, every install could have been done better by just about any DIYer than the Construction crew for Lennar. I blame the construction managers on up the chain of command. In my experience, the construction managers only care about pushing your closing date through and the earlier the better, despite knowing issues prior to closing. My experience: ...

Lennar responded:
Thank you for your review. We’re sorry to hear about the issues you encountered during your home-buying ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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