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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17748 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17748 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Dissatisfied

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Spring Hill, FL

Not happy over all with anything from Lennar. I can’t get anything fixed and it’s been a total nightmare. I would never recommend this builder

Lennar responded:
Hi, thank you for your review, we are sorry to hear this. If there is anything outstanding that you need us to help you follow up on, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worseevet

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Riverview, FL

Wish i never knew the existence of lennar,you guys are terrible in every way possible,i got frame with this house built with the cheapest material and if there is a chance to undo everything i signed with lennar,i would do it in a heart beat.myself and a few neighbors are coming for you lennar!!!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrific

  • Peggy H.
  • Verified HomeBuyer
  • October 18, 2022
  • Ocala, FL

Terrible experience, would not recommend.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible!

  • Rachel S.
  • Verified HomeBuyer
  • October 18, 2022
  • Groveland, FL

I thought buying a home would be an amazing experience and it might be with another builder. The entire process was extremely stressful and frustrating. Lennar Corporate could careless and are pretty much useless. Good luck to anyone building with Lennar!

Lennar responded:
Hi Rachel, We are sorry to hear your experience was a stressful and frustrating one. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrific Not Worth the Price

  • Angela R.
  • Verified HomeBuyer
  • October 18, 2022
  • Johns Island, SC

Horrific! Nothing about Lennar says professionalism. Poor craftsmanship and poor customer service. Our new home has more issues than a fifty year old home. We basically had to do our CM’s job because he didn’t. Even the closing was a joke! What should have been a happy day was a cluster mess our house was filthy when we closed and we had over a 100 punch list items and not minor issues. We couldn’t even move in the first week we closed because our CM kept promising things would be done prior to closing - lies all lies some issues had been outstanding since pre drywall and he waited until the ...

Lennar responded:
Hi Angela thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership. If there are still any issues that have not been addressed, please contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience overall and no properResponse

  • Venkat R.
  • Verified HomeBuyer
  • October 18, 2022
  • Cumming, GA

Very bad experience and quality. Still so many issues. Never recommend the home to any one.

Lennar responded:
Hi Venkat, thank you for your review, we appreciate your feedback. We’re very sorry for the negative experience. If there is anything we can do to assist you by following up on outstanding items, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality Does Not Match Models or Promises

  • Kristen H.
  • Verified HomeBuyer
  • October 09, 2022
  • Erie, CO

We have had a terrible time with our whole building process. We were lied to from day one about what we could choose, lied to about availability of items, gas lit for every explanation, and the entire construction team has been condescending and belligerent. We have had to go all the way to the VP for every issue in order to actually get it addressed. The quality of workmanship and craftmanship is abhorrent. The amount of items that Lennar tries to pass off as "normal" or "good", that are actually sub par, barely to code, not to code, not straight, and downright poorly fabricated is ...

Lennar responded:
Hello Kristen, we appreciate you sharing your experience and your feedback. We are sorry for the difficulties you've described. We will forward this to the Division management team, and request them to follow up with you. If there are any outstanding items you would like us to follow up for you, please send a message with the details to corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

There is none

  • Stephen P.
  • Verified HomeBuyer
  • September 28, 2022
  • Groveland, FL

The new house is horrible they just slap them up. We new this but I didn’t thing it would be this BAD.

Lennar responded:
Hello Stephen, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience

  • Derek S.
  • Verified HomeBuyer
  • September 22, 2022
  • Erie, CO

This is the 3rd house we’ve built (1st with Lennar), and can’t believe the how little Lennar actually cares about quality of workmanship. I’m not going to list all the items as it would take too long, but major issues include roof leak, plumbing backup, not building home to plan (forgot conferred ceiling in foyer, forgot brick on column on front porch, Island installed in the wrong place, dishwasher/sink/cabinets in Island installed in the wrong orientation), and the countless other items. Trying to get anything fixed is a complete nightmare and a joke. Sometimes a trade won’t show up, if ...

Lennar responded:
Hi Derek, we appreciate your detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible worst experience ever

  • Blake B.
  • Verified HomeBuyer
  • September 20, 2022
  • San Antonio, TX

Absolutely terrible. Haven't been in two months and we have massive cracks in the walls. The doors don't shut or latch and they have fixed them 5 times already and they still don't work. We don't have running cold water. I have called over and over and I just get the run around and nothing happens. We still have things broken from our initial walkthrough that should have been taken care of when I moved in. Ive asked to get someone else to be put on the case and nothing happens and the same guy Rene doesn't help or schedules and no one shows up. Stay away from this company.

Lennar responded:
Hi Blake, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first two months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience buying a home

  • Abanoub F.
  • Verified HomeBuyer
  • September 20, 2022
  • Lebanon, TN

This is the most unprofessional thieving company I have ever done buisness with. I bought a house with lennar and during the process before they get their money they were responsive and helpful, after I closed on the house in just a couple of weeks during warranty they dont pick up calls, they don’t answer texts or Voice mail, they just ignored us completely as we were calling them about issues they made in the house that only showed after a couple of weeks To top it all- we had a leak and it was the builder’s fault and the technician that came in to look at it lied on the report to make it ...

Lennar responded:
Hi Abanoub, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not worth for the price paid

  • Rajendra P.
  • Verified HomeBuyer
  • September 20, 2022
  • Monroe Township, NJ

Small things which are very important are not being taken care of Rajendra

Lennar responded:
Hi Rajandra, thank you for taking the time to write this review. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2022
  • Saint Cloud, FL

This was the worst experience in building a house I’ve ever had. Closed on my house at the end of July, it’s now September 14th and my house still isn’t finished. If I could give zero stars, I would.

Lennar responded:
Hi and thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buying from Lennar WORST real estate mistake I have ever made.

  • Amanda K.
  • Verified HomeBuyer
  • September 14, 2022
  • Sun City Center, FL

From the lack of sales support, to the purchase agreement to the mortgage process to closing and service after closing HORRIBLE experience. The home is poorly built several structural issues, flooring issues. Worst real estate decision I have ever made.

Lennar responded:
Hello Amanda, and thank you for taking the time to write this review. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

So sad how Lennar is building these homes wish I would have built with someone else.disgusted!!,,

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2022
  • Land O' Lakes, FL

Very dissatisfied we have built 3 homes in fl and I would never buy a Lennar home again. Very poor workmanship. Totally stressed out from dealing with them. They slap their homes together and don’t care how they look.

Lennar responded:
Hello and thank you for your feedback. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quyen

  • Hoang L.
  • Verified HomeBuyer
  • September 13, 2022
  • Tomball, TX

It damage a lot in my house

Lennar responded:
Hi and Thank you Hoang for your feedback. We would like to know how we can help, please reach out to us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Mortgage communications and administrations is lacking. Sales is average Construction is embarrassing. The quality of workmanship is unacceptable. Construction management was lacking. Communication throughout Lennar South Carolina is very poor. It took t

  • Linda B.
  • Verified HomeBuyer
  • September 13, 2022
  • Easley, SC

Mortgage communications and administrations is lacking. Sales is average. Construction quality is minimally acceptable. Construction management was lacking. Communication in the whole South Carolina division is lacking. We have requested information regarding the town house project and ownership for a month and have received NO information. We have heard nothing regarding the homeowners association. We have lived here for 6 weeks and have never received owner mail. It took us 3 weeks to get WIFI and to find out there is no cable tv. As you can tell we are extremely unhappy about our new ...

Lennar responded:
Hi Linda, thank you for sharing your comments about your experience. We are sorry for the difficulties you've described. Please send a message with details about your concerns and include your name and address to corporatecustomercare@lennar.com, so we can follow-up with you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The Builder is not Acceptible.

  • Leola W.
  • Verified HomeBuyer
  • September 13, 2022
  • Princeton, TX

I would say to prospective homebuyers, Run! Do not stop in the office go as fast as you can to a better, reliable, more professional builder that will use quality products and stand behind their workmanship! I owned my house for a month and is already showing signs of decay that are not covered by the so-called warranty.

Lennar responded:
Hi Leola and thank you for this review. We are sorry to hear your expectations have not been met. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely Poor

  • Ashley J.
  • Verified HomeBuyer
  • September 13, 2022
  • Lanham, MD

This was a terrible experience and the home was not built well. Still dealing with issues. I would not recommend this builder at all. The quality of work, lack of follow-up for the builders and lack of professionalism/courtesy of Lennar Title.

Lennar responded:
Hello Ashley and thank you for your feedback. We are sorry to hear you are still dealing with issues with your new home, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar: Everything is included.... except quality

  • Anonymous
  • Verified HomeBuyer
  • September 12, 2022
  • Erie, CO

We were very excited to build a home with Lennar, and were made to feel like they had an extensive, impeccable multi-point inspection process that would present new home buyers with a gorgeous home upon closing. Unfortunately, the reality is you’re given a home at closing with such obvious faults that it’s hard to believe that any inspections were performed at all. The workmanship and craftsmanship demonstrate that Lennar is not concerned about quality, only the quantity of homes that they are building at an unreasonable rate. From the moment we closed, getting Lennar to acknowledge and ...

Lennar responded:
Hi thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness of the customer care team. Please reach out to us with anything outstanding in which we could provide some follow-up, send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst home buying experience

  • Jennifer F.
  • Verified HomeBuyer
  • September 07, 2022
  • Baltimore, MD

My experience with Lennar has been nothing but a nightmare and still is. I have contacted sales managers (Mike) who told me he would get back to me and still hasn’t acted emails and calling him to schedule some things to get fixed. I had a leak in my master bathroom faucet, come to find out the plumber who installed the plumbing put the rubber rings on backwards which eventually would have caused them all to leak. My windows in the form were installed incorrectly and they are completely off. They fixed them once and they still are not correct and even the sales manager Mike said that but now ...

Lennar responded:
Hello Jennifer and thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyers beware

  • Twyla D.
  • Verified HomeBuyer
  • September 06, 2022
  • Venice, FL

Very disappointed in the quality of materials and craftsmanship of the home. Extremely sloppy grout, wood work, and painting. We did not expect to move into a brand new home and need to fix SO MANY things— The amount of carelessness, cheap materials, and inexperience of their trade workers is evident in every room. Literally everything from the exterior paint peeling off after only one month, the cracks and water standing in the yard, to the windows being impossible to open—to the bulging outlets, drywall seam lines, and the amount of extra grout smeared on the shower and floor tiles— there ...

Lennar responded:
Hi Twyla, thank you for sharing your detailed review. We are sorry for the many issues you have experienced with the quality of your new home. We would appreciate it if you could please send us an email with the details of any items you would like us to follow-up on with the local team at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Location Only

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2022
  • Myrtle Beach, SC

The home is not worth what I paid for it, only the location is. It's a shame the quality of work, cheap appliances and material were used to build this type of home. I have a list of repairs from the first 2 months I have owned the home. Baseboards poping off in several locations, scratched glass doors, and toilet seats, warped doors, etc... I have reached out to the area manager to address a few issues and have not had a resolution within the last 4 weeks.

Lennar responded:
Hello and thank you for taking the time to write this review. We are sorry for the difficulties you've described. Please message us with details of anything outstanding in which we could provide some follow-up, at corporatecustomercare@lennar.com - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Directs Business Away

  • John M.
  • Verified HomeBuyer
  • September 06, 2022
  • Groveland, FL

If you only want good reviews what does that accomplish for making the company better. You're all a joke

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Think twice before buying a home from Lennar.

  • Raghavendra M.
  • Verified HomeBuyer
  • September 06, 2022
  • Maple Valley, WA

Think twice before buying a home from Lennar. The quality has gone down a lot. Had lot of issues just in the first month itself. 1) Crawlspace moisture issues (Puddles of water in crawlspace) 2) Crawlspace didn't have vapor barrier at all the places. 3) Leak in the garage. 4) Weather strip for the doors not installed correctly. 5) Faulty transformer for ring door bell. 6) Dry wall issues 7) and so on. I believe a homeowner shouldn't experience these many issues just in the first month if the build quality is good and is properly inspected.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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