Lennar Reviews

Communication from Lennar about my closing date and move-in date was horrible. Statements and representations made by Lennar, as well as information contained in official documents memorializing my home purchase were inconsistent from the eventual closing date provided to me. There was no transparency. I was only given 7 days advanced notice that my closing date had changed. As a result of this last minute change, I had to make additional lodging arrangements for my son and I, in order to account for the additional time we would be without a place to stay/sleep. Improved communication and transparency from Lennar’s representatives regarding the closing date could have prevented the matter from being as stressful as it happened. My new homeowner walk through could have also been better planned. Upon arrival for the walk-through, I was informed by a Lennar construction staff member that the Construction Manager had called out sick, and that my appointment was moved. Prior to my arrival for my walk through, I had received no email or phone call about rescheduling from Lennar. During my walk through, I was not provided any formal document to record any of the items needing repair, etc. Following my new homeowner walk through, I sent an email to Lennar with a number of items that I requested be repaired or replaced in my home, prior to the closing of the home purchase. Amongst those items was the replacement of the washing machine, which my own home inspector noted was inoperable, and had significant cosmetic damage. When my final walk through took place, I found out the washing machine had not been replaced, and the defective unit still remained in my home. When I asked the construction manager how long I would have to wait for this machine to be replaced, he could not give me a definite answer. Even more frustrating was the fact that this issue was made known to Lennar shortly after my new homeowner walkthrough, and no action on Lennar’s part was undertaken to fix this issue until the final walk through took place. The new washer was not delivered and installed until a week later. What was even more disturbing was the fact that the construction manager had suggested to me to use the washer of an unoccupied townhome until my replacement arrived. I do not know where such a solution would be seen as acceptable business practice. The Lennar Mortgage Team was one of the better parts of Lennar that I worked with; however, one mishap with them was the final closing disclosure and the final amount of cash to close I needed to wire to Lennar was inconsistent. Two days prior to my closing date the loan officer contacted me about the amount that I needed to wire to the Title Office for my closing. After I had initiated my wire transfer, called me again, saying that he prematurely informed me about the proper amount to wire to the Title Office. Having to provide a provide Lennar a personal check for the difference, added inconvenience to an already horrible home buying experience with Lennar. The actual closing appointment at the Title Office was horrible. Upon arrival, I was kept waiting because all of the rooms used for the signing of the closing documents were taken. When the time came for me to sign my papers, it was not as celebratory for me as it was for other customers also present at the office. I heard cheers from some of the other occupied rooms, and I even saw someone deliver a welcome basket. I also noticed photo props that were available for a photo taking, which were not offered to me, nor was the opportunity to grab a photo even extended by the Title Team. Instead, once I signed my papers, I was handed my keys and ushered out, left with the feeling that my continued presence there would be wasting space for the next customer that particular team needed to service. I also found it disturbing that information about trash pick-up or recycling was not shared with me at the closing appointment, nor was a Welcome Packet about important information pertaining to my new community offered. I only came upon that information after reaching out to my sales consultant well after the closing appointment, and on my own initiative. Lastly, the Title Company did not immediately upload nor provide me with a signed copy of my closing documents. It was only after I had followed up with them that it became known that their team failed to provide me with that important information. ... More

DELAYS, DELAYS, DELAYS, AND SOME MACHINES NOT WORKING PROPERLY

The issues started as soon as I closed, faulty main door (not locking nor closing), missing components inside the house, missing cabinets, food left in the fridge by the crew, there about 18 items still not completed by Lennar. And of course the promised of reimbursing for my expenses for the faulty main door was 6 weeks the estimated amount to get the money back and of course, nothing.

Don't Trust...Typical sales pitch...anything for a sale or commission

My experience with the property manager of my new development was not a pleasant one. I was unable to reach him most of the time and when I did he was very short with me as if I was inconveniencing him with my questions. I also experienced a huge delay in my closing time which was due to covid but when I did close one of the window fixtures had still not been put on the home and is currently still missing. My Lennar loan officer on the other hand was amazing and provided me with all the information I needed and the construction team has also been very responsive.

This was by far the worst experience purchasing a new home with any new builder and the worst interior finish of any new home we have purchased over the last decade. Issues started right after signing the contract - a home that was listed as “quick move in” suddenly was only available only 3 months later and then eventually was closed after 7 months. I had 3 rate lock extensions. After we closed the home, the house was essentially delivered as unfinished. There were (and still are) unfinished drywall, trim, paint, hardware, electrical and concrete issues. Drywall finish is so bad that it looks like an amateur job. There are at least 50 drywall punch list items some that are visible from 6 feet away. Electrical issues range from mis connected light switches to the CAT5 cable not protruding to the exterior. Paint job is splotchy and we will be contracting with a painter to refinish the paint at our own personal expense (Lennar doesn’t cover paint finish). The handrails are not polished and the stain is half done (looks like one coat). The countertops were not cleaned (they still have builder notes , markings on them). Doors are fixed haphazardly and some of them stick out of their jamb (Lennar will not cover under warranty because they are still “functional”). Cabinets and drawers are also fixed amateurishly with zero alignment amongst cabinets and drawers - again it’s not covered under warranty since they are functional (but not aesthetic). A chunk of concrete in front of the garage is missing - surprised that their construction super missed it. And cherry on top is that they painted right on top of it. Essentially workmanship is horrible (and they acknowledge but won’t do anything about it because they are aesthetic). When requesting warranty be prepared to wait a long time for repairs. The only good thing is that their employees try to cover for what I believe is their overall corporate directive to build as many shabby houses as possible to cash in on the boom before the bust. The exterior looks okay from what we can tell. Our advice: Do not give inspection a skip and write up as many items as possible during the walk through. Don’t be shy on writing even minor things up. Once it’s in the punch list it’s easier to get it repaired - if not, good luck. Better yet wait for the market to settle and buy a better home. ... More

I am real estate professional and sell over $30 million in real estate each year. The entire transaction has been terrible. Zero to very little communication, lack of communication between trades and parties, so many outstanding issues. Title was terrible and didn’t do half of the things they were supposed to do. I strive really hard to give my customers a great experience. And honestly this was the total opposite of great. This was definitely a very disappointing transaction and I will make sure to express my concerns to future clients looking to build new construction that may have any desire to work with Lennar. You guys have to do better. ... More

The hard wood floors are not installed properly between the doors, some of the carpet in some of the rooms have lumps, front outside water faucet noisy when running, and still waiting on the back door screen door

Extremely bad experience working with Amanda. Not responsive at all once the house is signed. heard the same feedback from all my neighbors I spoke to.

I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed

Once you sign your contract, you become just antother number to Lennar, from the Sales Center to the Construction Foreman. They are not forth coming with information, progress updates are elementary at best. The management team is more concerened about the "sticks in the air" than they are about your home. Also, tell your buyers agent to read their contracts too, make sure they get paid on the whole house and not just the "base price" of the ho,e The sales contracts and all the addendums ore to protect the seller, not the buyer. Good Luck!

For poor service and attention to details from Lennar lender. Made several mistake and miscommunications throughout throughout the process. Myself who is in the financial industry and worked as a Mortgage specialist found this process to be very difficult with horrible communication. After closing we arrive back to the home to find the contractors from next door tracking mud in the home eating. They had finger prints on the wall and etc. when I contacted the builder they stated “Lennar never marked the house as sold”. So the contractors were hanging out listening to music during there lunch break in my new home. As I don’t think that justify why we had to move into a now dirty home with marks and dings throughout. We found several issues that weren’t fixed following the walk through and inspection that created a long process for us to try and get completed. This was no where near a pleasant home purchasing processes. ... More

The builder was delayed over 7-months. Lennar did not communicate well with their customers, costing their customer tens of thousands of additional dollars. We found out that we were getting our house keys with less than 24 hours notice.

Having a hard time getting things fixed or people over to fix items that should have been done at closing. Wouldn’t recommend lennar and will learn from this company moving forward.

The experience we shared with Nancy was unprofessional and could have been handled better. It was not a great experience and would not recommend Lennar to family or friends

I requested for appraisal two weeks before closing they never disclosed until the day before closing. Lennar disclosed low appraisal just the day before closing and asked me to pay the difference or to walk out leaving the pre advance paid. Very bad experience overall

This is the sixth home I’ve purchased and the worst experience I’ve ever had. The mortgage officer does not answer calls or emails and after being replaced, the second one didn’t do that either! The processor repeatly asks for documents she already requested and when I point out that I’ve already sent them… no apologies but instead prolongs the whole process further. The unit itself is acceptable however the swimming pool was supposed to be completed a month ago and still far from complete. I’m not sure I’m getting the best value for the amount of money I spent for the flooring upgrades. Overall, it was a stressful time from beginning to end. ... More

I am trying to give Lennar a good rating but every time I think the warranty service is improving and ready to do their job I am let down. Contractors that are sent to fix a problem do not show up or do half the job. I am lied by the different suppliers all the time. I will give you one of many examples. Defective glass sliding doors. I put in a service request and several weeks later your provider partner calls and makes an appointment for July the thirteenth to replace the doors. The call again a few days later and ask me to take pictures of the defective glass. I spend over an hour taking pictures that were acceptable to the rep. The thirteenth comes and goes. Nobody showed up and nobody called. I give them the benefit of the doubt and after their apologies for the mix up, we reschedule the installation for today July 20th. I called early morning to reconfirm the instruction. I am told the technician is scheduled A photographer not a technician shows up to take pictures of the same door that I had already done and sent in. No technician, no doors,no installation. He tells me to call his Boss. I do but she now decides to communicate via text only. She tells me that it will take 8 to 10 weeks to get the doors from the manufacturer, yet until this morning I was led to believe that the doors would be installed. Of the several conversations I had with the supplier not once did they tell me that the doors would be installed in 8 or 10 weeks. Like this one incident, there are many more. If you care to find out more and how badly your company is doing, please feel free to call me. ... More

We had bad experience with lennar mortgage that at the last minute we closed with a high mortgage rate when we had months before to get paperwork all finished and a lower mortgage rate also we took off work to fly in for a final walk through but they didn’t know we were coming in and wasted our time and money to fly into town and hotel

Our home buying experience wasn’t bad at first but the closer we got to closing the worse the experience was. The mortgage company told us they couldn’t lock our rate when I asked and then when our payment jumped up $400 in a matter of two months, they finally locked our rate. We were told we would close mid June so we scheduled our family vacation for the last week or May. Only to be told, that we’d close on 5/31/22. We checked the house before we left and it did not look ready for closing. We were correct. Lennar forced the closing with many items incomplete. Upon arriving back from vacation and trying to move in, we found the AC upstairs wasn’t working and the power in the master suite wasn’t either. We had drywall spray cover trim all throughout the house. We had exposed screws in every room. The back door wouldn’t lock and an upstairs window was damaged. We had various plumbing issues and tile issues. Our front entry was a disgrace. Words cannot describe the magnitude of issues the home had when we moved in. Yet, we were forced to close and were repeatedly told that if we did anything to stop the closing that we would lose the $24k we put down and would lose the home. They told us if that happened we could buy the house back for even more than we signed for months prior. We had no option but to close on a home that was not ready for people to live in. ... More

My family’s experience with Lennar was appalling start to finish. We will never be using them again.

You have a very good product, but the customer experience has been worse than terrible. You have demonstrated no interest at all in the concerns and challenges that your clients might have and you expect all flexibility to change things on your side, but are not willing to give any flexibility to your client.

We were really excited to buy this home for our family. This is our first home that we have ever bought. The process of applying for a loan was easy, where things began to fall apart is the lack of communication between all the different areas of the company. I felt like I was doing all the leg work. And to make matters worse, the closing of our house was moved 7 times. Sometimes we knew about it a week in advance and the last few times it was literally the day before we were to close. We moved into our home with not having a final green inspection done, (it had been done, but something failed and they needed to reinspect). Then there was no communication when the final reports were sent in so that I can change utilities into my name. We woke up to having no water at our house and no one letting us know the final reports were turned in. We have a medically fragile daughter and it’s important for us to have our utilities running. It’s just been an overall nightmare! ... More

DO NOT SEND US MORE EMAILS OR DO NOT CONTACT US ANYMORE. Lennar is the worst company to work with. I will encourage all my friends not to use you as an option.

Felt like everyone in Lennar is too busy.