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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21135 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21135 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar financing was the worst I’ve experienced as a customer and a professional realtor.

  • Christopher L.
  • Verified HomeBuyer
  • July 01, 2021
  • Saint Cloud, FL

Lennar financing doesn’t know how to treat its customers. Several of my neighbors had the same experience of the company not paying attention to detail. Several times I had to send multiple copies off financial records, contacts not having updated information, closing work tickets without fixing issues, and having to continually show job validation records to name just a few. They treated me and the other veterans like we were 2nd class citizens. Buyer beware!!!

Lennar responded:
Hi Christopher, thank you for taking time to share your experience. We are sorry to hear about the issues you have expressed regarding communication and repeated submission of documentation. If there is anything we can do to help with any outstanding work, please contact us at corporatecustomercare@lennar.com, so we can assist. Thank you for your service. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 2

Responsiveness 2

Lennar - Arthur Brown was us a great Salesman and immediately responded

  • Pamela M.
  • Verified HomeBuyer
  • July 01, 2021
  • Punta Gorda, FL

Arthur Brown was us a great Salesman and immediately responded to any concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Sales staff was very knowledgeable and friendly.

  • Ronnie K.
  • Verified HomeBuyer
  • July 01, 2021
  • Punta Gorda, FL

Sales staff was very knowledgeable and friendly.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Reality Dream Home

  • Mary L.
  • Verified HomeBuyer
  • July 01, 2021
  • Davenport, FL

Overall, we have had an amazing experience purchasing and building our beautiful home with Lennar. We absolutely love everything, down to the finishes. Lennar homes have a luxurious feel for affordable pricing. The Next Gen layouts couldn’t fit our needs more perfectly. We instantly fell in love and knew this was the perfect home for us. There is definitely room for improvement with communication to homeowners as well as throughout the company itself, but at the end of the day our needs were met. The process could’ve been smoother and closing was a hassle. All in all, would highly recommend ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

The sales team was excellent

  • Anonymous
  • Verified HomeBuyer
  • July 01, 2021
  • Raleigh, NC

The team was excellent selling the home. Being a track home builder, the materials quality was. 3/5. The price indicates that. Solving issues is a problem going thru them……there is a lot of deflecting involved so I tend to take care of things myself by spending more money. Great activities, clubhouse and social director planning events. There is ton to do if you want. I’m happy with the space layout inside my house but the workmanship is just ok…..I’m used to custom homes and this is my first track builder purchase.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Sales people were niceProject management are willing to correct

  • Jose M.
  • Verified HomeBuyer
  • July 01, 2021
  • Riverview, FL

Sales people were nice Project management are willing to correct any issues immediately We purchased the Hartford model. We love the flow of the home. After being in the house 6 months, my only dislike is the master bathroom. The shower and water room are backed up to the living room wall and everything can be heard when being used. This design flaw could be corrected by switching the sink and lining closet with the shower and water room.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Not a great first time building experience

  • Jeremiah R.
  • Verified HomeBuyer
  • July 01, 2021
  • Gastonia, NC

Lack of communication throughout the home building process from the Construction Manager and Salesperson. Many things missed or shortcuts taken that I had to ask to go back and address. Flooring options are subpar, as we have already had to replace the cheap engineered hardwoods they use. I will think twice in the future prior to using Lennar.

Lennar responded:
Hi Jeremiah, thank you for taking time to write a review. We would like to apologize for any frustrations you have experienced due to communication breakdowns among the team. Additionally, we are sorry to hear about your disappointment with the quality of finishes for your home. If there are any items that need additional attention, please feel free to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Great customer service all around.

  • Andrew D.
  • Verified HomeBuyer
  • June 30, 2021
  • San Antonio, TX

Definitely buy a Lennar home , they make the home buying experience so easy and pleasurable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Cheap stuff were used , like the paint very bad.

  • Erine F.
  • Verified HomeBuyer
  • June 30, 2021
  • New Port Richey, FL

Cheap stuff were used , like the paint very bad. The grout already cracked in the bath tub. Other stuff. To get things fixed Is horrible.

Lennar responded:
Hi Erine, thank you for your review. We are sorry to hear about your frustrations with the quality of materials and finishes in your new home. If there are any items that need to be addressed, do not hesitate to reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Slow in response to items needing correction.

  • Kenneth M.
  • Verified HomeBuyer
  • June 30, 2021
  • Lancaster, SC

Slow in response to items needing correction.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 2

Lennar - all work was done professionally and on time.

  • valeriya m.
  • Verified HomeBuyer
  • June 30, 2021
  • Naples, FL

all work was done professionally and on time. i recommend this company

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Always willing to answer questions

  • Matthew U.
  • Verified HomeBuyer
  • June 30, 2021
  • Saratoga Springs, UT

I would recommend them in a heartbeat.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Best people

  • Ramille V.
  • Verified HomeBuyer
  • June 30, 2021
  • Upland, CA

Thanks to Joannie L. and Kathy P. made our home buying experience painless and no stress experience. Always ready with answers and help that we need. and after we closed, Jeff and Jose were always there and prompt if we have any issues or concerns. Great Team and is very much appreciated, can't thank them enough.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The follow up by Robert and Kimber

  • Don P.
  • Verified HomeBuyer
  • June 30, 2021
  • Fort Myers, FL

The sales rep Sam was very knowledgeable and the follow up by Robert and Kimber was great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sawyer went above and beyond in addressing our issues and concerns. He is extremely professional and knowledgable!!

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2021
  • Cedar Lake, IN

The staff was great from start to finish!!! Sawyer went above and beyond in addressing our issues and concerns. The town is beautiful, you wont be disappointed!!

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

A bit of a custom feel

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2021
  • Prior Lake, MN

Quality and Custom are words that come to mind with Lennar. The overall experience has been good and we were able to close on time without any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The is ok

  • Bernadine M.
  • Verified HomeBuyer
  • June 30, 2021
  • Chandler, AZ

The inside was rushed and you can tell a lot of skipped steps.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 1

The price is good

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2021
  • Lakewood Ranch, FL

Our experience has been mostly good. The workmanship is not great, but the warranty department has been excellent in addressing any issues.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Water leak in the house

  • Gabriel R.
  • Verified HomeBuyer
  • June 30, 2021
  • Lutz, FL

Two days after we moved in, we found the bottom of our kitchen cabinets were wet. We contacted Lennar right away and they left us without water for 24 hours and drilled through the concrete to find the leak. Three weeks later, it turned out there was another leak which was the result of an unconnected AC pipe from the second floor, flooding the kitchen for a month. Lennar only blamed their contractor, Bayonet Plumbing, the entire time. 30+ people came in and out of our brand-new home for a month, leaving us impossible to stay home due to the construction in the kitchen.

Lennar responded:
Hi Gabriel, thank you so much for your review. We are extremely sorry to hear about the plumbing issues that resulted in you being displaced from your home for repairs. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

Lennar - I wish the sales associate would have spent more time going over

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2021
  • Rockford, MN

I wish the sales associate would have spent more time going over all options. There are things that looking back I would have done a few more options. Also the quality of workmanship on the house is subpar at best. I worked in the construction field for close to 20 years and would never have left a finished project look the way it did. You may want to take a look at the subcontractors you use and their quality control. If I could redo this whole buying process I probably wouldn't have used Lennar. The only good thing I have experienced is helpfulness of your customer care representative for ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Lennar - cheap material and appliance used in home.

  • Amanpreet S.
  • Verified HomeBuyer
  • June 30, 2021
  • Greenwood, IN

cheap material and appliance used in home. not quick response to issues

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Great company!

  • Nicholas M.
  • Verified HomeBuyer
  • June 30, 2021
  • Waxhaw, NC

Great company! No complaints.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - It was an ok buying experience.

  • Meghan H.
  • Verified HomeBuyer
  • June 30, 2021
  • Richmond, TX

It was an ok buying experience. Everyone always has closing problems!!!

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - Love the design.

  • Praveen N.
  • Verified HomeBuyer
  • June 30, 2021
  • Saratoga Springs, UT

Love the design. Good quality in construction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We were told when buying the house that the community pool and clubhouse would be built soon.5 months later they ate just starting. With temperatures in the 90,s now and no place to use a pool things are not pleasant.

  • Frank C.
  • Verified HomeBuyer
  • June 30, 2021
  • Summerville, SC

Don't believe everything that is told to you when buying a house.

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 1

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