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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18160 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18160 Reviews in All Areas

Star Rating Breakdown

5 ★ 7436

4 ★ 3435

3 ★ 3071

2 ★ 1966

1 ★ 2252

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Xin Li

  • Xin L.
  • Verified HomeBuyer
  • December 19, 2024
  • Austin, TX

post service is really bad

Lennar responded:
Thank you for your review Xin, Please don’t hesitate to contact your local customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The only highlight to this experience was learning to never trust Lennar again

  • Anonymous
  • Verified HomeBuyer
  • December 13, 2024
  • Troutman, NC

I wouldn’t trust Lennar to build a tiny home for a dog. Let alone another home for me. The saleswoman lied and was terrible, the construction team lied and made excuses for everything, the craftsmanship of this entire home is complete trash. We requested our earnest back when the backyard fell in and were told no- when you all to date have done nothing to fix it. The soil is so terrible back there the trees behind the home can’t even withstand a normal rainy day.

Lennar responded:
Good afternoon. Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced during your homebuying journey. If you would like to share more details about your concerns, please send us an email to LennarNews@Lennar.com referencing this review so we can follow up with you. Additionally, in the future, if you have any warranty-related questions or items, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Warning

  • Ada C.
  • Verified HomeBuyer
  • December 12, 2024
  • Marion, TX

Compared to my previous experiences with well-known home builders, working with Lennar was a nightmare. From start to finish, it was clear that their only priority was the bottom line. We had to constantly push for people to do their jobs, and when we did, the responses were unprofessional and inadequate. This also extends to the people who were supposed to respond to our complaints—there was no accountability. I would not recommend Lennar to anyone.

Lennar responded:
Thank you for sharing your feedback, Ada. We sincerely apologize for the issues you've encountered during your homebuying experience. We understand how frustrating it can be when the responses you receive don't meet your expectations. Moving forward, we hope to provide you with an improved experience as a homeowner. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

FL New Home Buyer

  • Harold R.
  • Verified HomeBuyer
  • December 12, 2024
  • Wimauma, FL

A number of items brought to the field supervisors attention were ignored or he said he would "take care of the" and then ghosted us and did nothing to complete and repair items. Ex: missing trim pieces, delaminated cabinet shelf, vanity cabinet door chipped, mulch missing around palm trees, trees blown crooked by the hurricane (which hit 2 weeks before closing) chipped floor tile. drywall mud and paint on outlets and switches, overhead garage door not closing properly, interior doors not painted on top and bottom per mfg. warranty requirement. The quality of install on many items is so poor ...

Lennar responded:
Thank you for sharing your feedback Harold. We sincerely apologize for the issues you've encountered during your homebuying experience. We understand how frustrating it can be when the responses you receive don't meet your expectations. Your feedback will be shared with upper management for review. Moving forward, we hope to provide you with an improved experience as a homeowner. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience, poor structural quality

  • Anonymous
  • Verified HomeBuyer
  • December 12, 2024
  • Clovis, CA

I am very scared about the stability of my new home. Poor quality of wood and other materials 1. Foundation concrete is not strong due to lack of steel structure please visit Wilson houses for reference how they use steel structure in the Foundation 2. No structural supervision by manager. It is your luck how they build 3. No use of 5×3 or 6x4 wood for top of windows and all attached 2x3 Poor quality wood 4. I am very disappointed with quality 5. They need to improve quality and supervision of engineers 6. Need proper quality check for construction

Lennar responded:
Good afternoon, we're sorry to hear that you're concerned about the stability of your new home. If you'd like us to address this, please send an email with the details of your concern, along with your name and address, to LennarNews@lennar.com referencing this review so that we can direct your feedback to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

worst ever never buy a house from LENNAR

  • Samar A.
  • Verified HomeBuyer
  • December 08, 2024
  • Zephyrhills, FL

horrible deceptive terrible experience poor construction work could not care attitude it is all about the money

Lennar responded:
Good afternoon Samar, We are sorry to hear that you did not have a good homebuying experience. If you would like to share any further details, please send us an email to LennarNews@Lennar.com. Your feedback is valuable and will be used to train our team and improve the homebuyer experience.Moving forward, we hope we can offer you an improved homeowner experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheating, Deception and Cheap - Playing with buyers

  • Gokul Chandra P.
  • Verified HomeBuyer
  • December 07, 2024
  • Mountain House, CA

Absolute cheating where the sales associates don't disclose anything and just showing a model house which is built with quality, I am sure the home is going to collapse soon. Flushing water in the bathroom will create a Dolby digital sound across and Lennar being a big company playing cheap with HOA operators and this is not good at all and it is our fate to come and end here.

Lennar responded:
Thank you for sharing your experience with us, Gokul. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. Your feedback is valuable to us and helps identify areas for improvement. It has been shared with upper management for ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience over all.

  • Viet Hoang, as Trustees of The Viet H.
  • Verified HomeBuyer
  • December 06, 2024
  • Huntington Beach, CA

If this time my options were more open I would not have bought from Lennar. All employees and associates are irresponsible and does business as if they didn’t want customers or wouldn’t do business ever again. Their knowledge was shocking in many instances lying to me. The craftsmanship and details of the build is way below bar. Over all very regretful experience. Would never recommend.

Lennar responded:
Thank you for sharing your experience with us, Viet. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unethical/Uneducated Sales tactics

  • Brian M.
  • Verified HomeBuyer
  • December 05, 2024
  • Apopka, FL

Salesperson Daniel and Sales Manager Chad both told us repeatedly that we can have a privacy fence. I advise that you request and read the HOA bylaws before purchase as it states we can only have a 4 foot aluminum picket fence. If this wasn’t our first home, and first HOA we would have known to check this beforehand. Leaving this review since I reached out to Daniel and it’s been radio silence. I asked if Lennar can make an exception as I asked about the privacy fence specifically over 5 times. He got the sale, good riddance to us! Won’t be recommending any clients to purchase homes with ...

Lennar responded:
Thank you for sharing your experience with us, Brian. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. We're especially sorry to hear about the poor communication with our Sales team. Your feedback is valuable to us and helps identify areas for improvement. It has been shared with upper management for ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible service

  • Brandon J.
  • Verified HomeBuyer
  • December 05, 2024
  • San Antonio, TX

Never spoke with the same person before buying. Left wife off title despite being told to put her on it. Communication was the worst ever. Deadlines never met yet I was rushed to do my parts. Landscaping not put in when originally told. Builder took forever to finalize final inspection for city because of landscaping delay. This prevented me from getting utilities moved into my name until two weeks after signing. Kitchen base boards not attached to anything. Paint is terrible quality and is easily marked and damaged. Home buying process was stressful and no one from Lennar was helpful.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear that communication and quality did not meet your expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience ever!

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Longview, WA

Was promised several options for internet in this area by the customer support manager and PDF. Bought the home and moved in to discover I only have 1 option and it’s the worst internet provider in the area. After the initial work through areas that needed to be approved weren’t address by the time we did a 2nd walkthrough. I have coworkers that were looking to buy in the area and have drove them away from Lennar after my terrible experience.

Lennar responded:
Thank you for sharing your review. We are sorry for any issues you might have experienced during your Homebuying journey, especially with the internet provider options. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Michael

  • Michael C.
  • Verified HomeBuyer
  • November 29, 2024
  • Calabash, NC

I was constantly lied to by the construction manager that things would be fixed before closing and it wasn’t. Now every week I’m dealing with the warranty department which that person said this house should never have been closed on in the shape that it was in. I’m trying to get a petition on Lennar from other homeowners that have problems. Fire your construction manager.

Lennar responded:
Thank you Michael, for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We understand your frustration with closing on an unfinished home. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad overall

  • William Jay H.
  • Verified HomeBuyer
  • November 22, 2024
  • Justin, TX

Everything I see is nothing but a rip off. Want your money, after that no follow up on customer to see how things are. Never heard from salesperson to see if I was happy and how everything is going. Never will I buy from Lennar again.

Lennar responded:
Good afternoon William, thank you for your recent feedback. We are sorry to hear you feel your home buying experience was a rip-off. We hope that we can earn back your trust and provide a better experience as a homeowner. If there are any outstanding items to be resolved, please send us an email referencing this review with the details to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst sales and concierge personnel to work with!

  • Anonymous
  • Verified HomeBuyer
  • November 18, 2024
  • Blaine, MN

Don't work with Jennifer in sales and Whitney in the concierge dept unless you want a headache! Stay away from Lennar mortgage. Whitney is an untrustworthy person, they are not worth the headache.

Lennar responded:
Good morning, and thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt the people you worked with were untrustworthy. If you would like to share details of your experience, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is invaluable and will help us improve, with the goal of providing a better experience in the future. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Beware! Steer clear of lennar.

  • Jose O.
  • Verified HomeBuyer
  • November 18, 2024
  • San Antonio, FL

Company has been absolutely horrible since moving into the house. I’ve been here for less than a month and a half. I’ve had a roof leak due to my vents not being installed properly. I’ve had breakers go out. I’ve had things not sealed and also I’ve had a hole open up in my lanai. Trades people have been scheduled to come out they no-show customer service reps also ghost you when you try to get a response out of them. I paid 421K for my house and Jesus Christ. I can’t believe paying that much money gets you such bad customer service Lennar is a horrible company. Do not buy go elsewhere.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you have experienced with your new home. We hope that moving forward, we can earn back your trust and provide a better experience in the future. I have shared your comments with your division's upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Below expectation

  • Suemei T.
  • Verified HomeBuyer
  • November 16, 2024
  • Carson City, NV

A faulty installation of the dishwasher flooded our kitchen on 9/26. A contractor had to come in to rip off, dry and clean the floor boards plus remove the damaged cabinets. We were forced to stay away for 11 days. After over 2 months, the floor and cabinet replacement still has not started because the materials have not been delivered. Really? How was the logistics planned to have such a long lead time?! Our next door neighbor also had a faulty installation of the wash machine and their laundry room and living room were flooded, too. Talking about the quality of work, I really can ...

Lennar responded:
Good afternoon, Suemei. Thank you for sharing your review. We are sorry for the inconvenience and frustration you have experienced. We appreciate your patience as we work toward resolving this issue. I have shared your concerns with upper management in your division for their review and assistance. Sincerely, Lennar Corporate Customer Care.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worse experience , bad investment

  • Noel S.
  • Verified HomeBuyer
  • November 15, 2024
  • Athens, AL

Home came with multiple cracks in the foundation that was covered up under carpets and Vinel flooring . Only noticed after ripping out carpet to add more Vinel flooring . If I knew the foundation that many huge cracks , I would have passed on buying this property. Poor workmanship and very poor customer service .

Lennar responded:
Good afternoon Noel, Thank you for sharing your feedback. Please don't hesitate to reach out to your local customer care team if you have any questions or issues you would like them to look into, by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience . Never again purchase from lennar

  • Manan S.
  • Verified HomeBuyer
  • November 11, 2024
  • Land O' Lakes, FL

Please check everything very carefully before accepting house. There are many issues in the house and warranty sucks. Please stay away from purchasing Lennar if you have other builder options. Lennar delivers poor quality house. Also their sales and construction team is very irresponsible and careless. They usually don’t listen and deliver on promises they make to customers.

Lennar responded:
Good morning Manan, and thank you for taking the time to share your feedback. We're sorry to hear that we did not meet your expectations regarding quality and that your home purchase experience was less than ideal. We hope to have the opportunity to rebuild your trust and provide you with the excellent homeowner care you deserve moving forward. Please do not hesitate to contact your local Customer Care Team by submitting a warranty/service request using your Lennar Account. This way, your request is documented for an efficient resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

first payment was stolen b y Lennar

  • Michael H.
  • Verified HomeBuyer
  • November 07, 2024
  • Wimauma, FL

Ive scheduled my first payment to be electronically sent to Lennar Mortgage on the 28 October 28 2024 because it's due 1 nov 2024. They didn't inform me that th loan had been switched to a different loan company. Only the escrow payment made it to the my first payment. This is fraud!

Lennar responded:
Good afternoon Michael, We're sorry to hear that you feel your first payment was mishandled by Lennar. Please reach out to Lennar Mortgage, and they should be able to assist you in locating where your payment went. If you want us to help you follow up, please send us an email to CorporateCustomerCare@Lennar.com referencing this review and details of your concern. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience!

  • Anonymous
  • Verified HomeBuyer
  • October 29, 2024
  • Raleigh, NC

I could write pages about how awful my experience has been, but to summarize things….I wish I would have never brought a house with this builder or in this neighborhood.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We regret that your experience did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality cookie cutter homes

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Durham, NC

Build cheaper, build more, and charge twice what you would have charged three years ago. THAT’S the Lennar way.

Lennar responded:
Thank you for sharing your experience with us. We’re sorry to hear that we didn’t meet your expectations in terms of quality and price. We value your feedback and hope to have the opportunity to improve your experience as a homeowner moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible

  • Kimm T.
  • Verified HomeBuyer
  • October 23, 2024
  • San Antonio, FL

If I knew what I know now I would not have purchased this home! This has been the worst experience! Starting with the Mortgage Company forward! The mortgage experience was the worst mortgage experience I have ever been through. Everything was so complicated and you never spoke with a person! This is not good for a 55 and over community especially! It was extremely frustrating and I spent 10 days looking at and signing documents online which was very difficult and I only had 28 days to pack up and get out of my house! No one ever contacted you by phone, only email and I couldn't sit there and ...

Lennar responded:
Thank you Kimm, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We understand how disappointing it can be to encounter issues with the mortgage process, walkthroughs, and warranty services, especially after investing in a new ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very disappointed

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Fort Worth, TX

I am very unsatisfied with the whole experience. Worst ever decision I made to purchase thru Lennar.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative home purchase experience, and are sorry that it did not meet your expectations. Moving forward, for general questions or warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor experience with receiving keys difficult process

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Ontario, CA

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the experience you have had with receiving your keys for your new home.
For general questions or warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

from day 1 day of closing till now

  • Dhaval P.
  • Verified HomeBuyer
  • October 23, 2024
  • Westfield, IN

issue #1 Day of closing plan was not discussed or no one contacted us cause they had wrong number in system despite 10 emails to correct in systems, also not only that they just put that on saying we were late take key from here and have fun.. Issue #2 came to find out mold pre exits issue and they did handle well to resolve all though time we loose did not got reimburse cause they fixed it in timely manner how that make sense when you are buying brand new home and have to deal with this all

Lennar responded:
Thank you for sharing your feedback, Dhaval. We sincerely apologize for the issues you have experienced with your home purchase. We understand how frustrating it can be to deal with communication errors and unresolved issues, especially when purchasing a new ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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