Lennar Reviews

Need urgently fix the response service and the level of communication with the buyers My house deed documents were send by a normal mail instead of a proper courier company like DHL,FEDEX Which caused documents to get lost , I was never asked whether how or when will the documents be sent , no communication whatsoever , this is just one example of lack of communication with the buyer and there are many more …

Home was dirty on move-in day - countertops, flooring and carpets. No hot water for a week. Sliding glass door wouldn't stay locked. Garage floor had globs of mudding all over. No one to go over all the tech installed. Now there's mice. Called exterminator. Lennar customer care doesn't want to take any responsibility.

It’s obvious that the sales teams don’t care about you as a person. It appears the sale is their main goal. We heard phrases when asking questions about the home that didn’t seem right “oh I thought you wanted to buy a home. We have many people interested.” Or “yes I’ll take care of that” after the 3rd email and still needing to send more emails and a phone call just to find out how you’re getting your move in key. The construction manager was Lennar’s savings grace. He was a pleasure to work with.

Lennar messed up on the grass installation date that led to ALL the grass dying that Lennar had installed . I went by my verbal conversation with Kyle because I trusted him. When things went wrong he and the managers either went mute or told me to show something in written otherwise they can’t do anything. My total expenditure for this goof up is $3.5k!! Shane started telling me all about when the grass needs to be installed that Kyle or no one else mentioned when they should have. On top of that he said he won’t talk to the landscape company to see if they can give me the builder rate because it’s not his job. WOW! My fourth built with a builder and the worst of all! Every single builder I have built with has been courteous enough to correct their faults be it in written or not. I’ve told my realtor about it and his buyers went with LGI Homes and had a wonderful experience. Also left reviews so people know what your service is all about! Disgusting to the core! ... More

We were placed on the "VIP" list for our home in the volatile Colorado home buying market in November 2020. 48 hours before going under contract on an agreed price, we were told that our signing date was going to be pushed back a few months ( Due to covid of course ) and there would be a 20K plus price increase. We were told by a Lennar employee that the reason for the increase was because Lennar was underselling their homes so they increased prices to generate profits (this employee also stated this to our realtor ). We still continued our purchase despite the increase because if we hadn't, we would have had to start the whole home buying process again and Lennar knew this. On the joyous day when we were able to move into our dream home, we were presented keys to our home that didn't fit our lock. After trying a variety of keys we were given a universal "construction" key to come and go from our new home. When I called two days later to see when Lennar was going to fix this issue, I was told that I needed to call a locksmith. As I write this my solar panels aren't operational but my neighbors who moved in weeks after us has there's working, Lennar failed to install the gas line to our furnace , and we have had a variety of issues that Lennar deflects responsibility elsewhere. At the end of the day, our home is awesome! We haven't moved in 30 years. I never thought I would ever have a home built for our family. Its a beautiful investment. I simply wish our homebuying experience wasn't tarnished with so many unfortunate issues that Lennar doesn't really care about. But why should they, they have their money. I have addressed my concerns with several employees of Lennar, including the president of the Colorado area. I was told by a "customer service manager" regarding the furnace not having a gas line installed that the line was probably stolen. That during construction bandits raid new home construction taking hoses. I told this gentleman that the LENNAR PLUMBER apologized to me stating that it had never been installed and how it passed inspection was baffling. Still the customer service manager stuck to the theft explanation. I did my homework before choosing a Lennar home. I was excited. I thought we went with the best choice. I now wonder what KB, Taylor Morrison, Oakwood, and D.R. Horton's customer service looks like. In conclusion, in all fairness, I would like to think our circumstances are the exception to the norm. With all of the unique issues we've encountered, Lennar hasn't offered the curtesy to make up for their shortcomings. For me it's not about compensation. Its the principle of Lennar living up to their own hype. We LOVE our home and our new community. Our Lennar "everything included" home came with SO much that wasn't listed in the fine print! ... More

Sales person of no help.

Overall was a pretty poor experience. Glad it's over and will never go through Lennar again. All of our neighbors have reported having dealt with very similar or worse issues. Most, if not all of our neighbors have had to have additional work done to their houses after move in. Everything is just halfway done. No real effort is put into any part of these homes. Our loan officer was definitely the worst part. Definitely a shady operation going on. If you can, go through a different lender for sure.

Love our house but we had issues with things the first day we moved in. I’ve noticed little flaws here and there and carelessness within the build itself but I do love my house.

They don’t do anything over the bare minimum… unless you want to pay an arm and a leg. Avoid Lennar, Lennar Mortgage, and Lennar Title they’re all equally as bad and have horrendous customer service.

My family experience was horrible. Your staff needs better realtors. Don't ask me this again.

I have sent complaints to corporate and still have not been contacted about my horrible experience with lennar

I would not recommend lennar to any home buyer. From the mortgage process to the poor workmanship I have experienced on my home and ability to take accountability, I would definitely hot recommend any of these homes to a new home buyer.

Abysmal experience with builder. Beware. Over 30 items on our punch list were ignored or halfway completed to satisfaction. Should have been a great experience as this was supposed to be my "last" home purchase in this 55 and older community. Instead, it was defeating and super stressful.

We had flooring issues and although I appreciate Lennar taking care of the issue our baseboards and walls were destroyed in the process. We were told painters cannot be scheduled until January and the damage is beyond what paint can fix. We had to do a key release for a week while the work was being done which is fine but the workers used our spare restroom and soiled our bath mats past being able to be cleaned and left urine stains on our toilet. The home was turned back over to us filthy. Lennar then had cleaners come the following morning after we requested and they cleansed the bathroom however the floor was still filthy. We have before and after photos for proof. We were extremely disappointed at the lack of professionalism and oversight on these issues. Our baseboards are a mess, holes everywhere and they do not even line up. ... More

Very difficult to get repair work completed. We also have a common area behind our property that we were told would be cleaned up and landscaped when we closed. We have been in our home for 4 months and cannot get the area cleaned up. It is very embarrassing.

From the first step into Lennar we were not pleased, we house hunted in January. The sales representative, was over an hour late for our appt that we scheduled with him, and then he told us to just go show ourselves around the 2 options of properties, which we did. Then he met with us after and after falling in absolute love with one of the models he tells us its a 2 year wait. This is why he should have spoken with us first and not just sent us in. We were looking to move very quickly because i was pregnant at the time and due in early June. We decided we would go with the only house available because it was the ONLY house available anywhere we looked Lennar or not. We felt under the gun. Lennar was not our first choice. We signed in February with Lennar and put down our deposit after talking with Mortgage Lender assigned to us. The first phone call we had with him was SUPER informative and I felt great about signing with Lennar Mortgage. Lender seemed on the ball and we were ready to take advantage of the incentives when choosing Lennar Mortgage to finance our home. Our target close date was May 12th, and Sales rep told us he had yet to see a home close late, and likely the house would be done May 5th and he would do everything in his power to get us in earlier than the 12th. We understood this was not set in stone to move in early, but it sure did sound promising. Our quoted purchase price was originally $339,000 and change and we were ready to put money down that day and sign contract, "but we couldn't because the house wasn't listed to sell yet", however we were also told the house was only available because another family had previously purchased it and then backed out, so it was relisted again. So about a week later we were able to sign contract and lock in our actual purchase rate. Sales rep told us the MOST it would go up would be 6k $345,000, but every other house he had sold had only gone up $500 a week. OF COURSE ours was anything but average. It went up the full 6k. Unsettling from the start. We were ready to sign and lock in the price, Lennar dragged their feet in order to get as much money out of us as they could. As time progressed, my husband and I would visit the home weekly to watch it be built. In March/April, we noticed a stand still on our house for quite some time. However much to our surprise one day sales rep sent us progress photos of the house with drywall in it and told us our new closing date would be April 30th! When I got home and showed my husband the photos he noticed it wasn't our home. It was in fact the house next door to us. Lucky for them they were closing 12 days early, we met the neighbor prior and asked him when his original closing date was and he said it was the same as ours 5/12. My husband called Rep and told him the error he had made, and Rep of course was mortified of his mistake, but that still doesn't take away the feeling of upset from us. So like I said our house was at a stand still for 3 weeks. 1 window in the master bath held up construction for 3 weeks, we got no information from anyone about why this was happening until they finally got the window in stock. We finally moved from under contract, to within our 30 days of closing. Which was now May 28th, 16 days late. But don't worry, Lennar will FOR SURE close on May 28th because it's the end of quarter for them, so they won't let me slip through the cracks, according to Rep. Everything with Lender went smoothly to get all of the documentation submitted, the online portal makes uploading everything extremely easy. Now that we are in our 30 day window I swear Lender went MIA. I would text him, email, call, voicemail him, call others asking where he is for no avail. Every time he would answer my call in regards to my questions about closing documents and different disclosures he would send, he would tell me 'oh yea just sign it and we will get the kinks worked out later, lets just get this pushed through and you approved'. I would tell him that I didn't feel comfortable signing the document when it showed different figures than what he and I had previously discussed and he responded with "you're welcome to go with a different lender if you'd like." COCKY like he knew I wouldn't do that because I was pregnant and we were finally within our closing range. Our rates were originally quoted at 2.99% to be in my name only, my husband has poor credit so in order to qualify for a conventional loan we had to use just me, again pregnant working until 9 months pregnant, every day closer and closer to my due date, every day they pushed close meaning that I had to continue working. So now that were able to lock in a rate Lender informs me that the rate is now 3.6% for me and I don't qualify for the loan unless I purchase buy down points. $4,000 of them to get me to the original rate. This was not even discussed as an plausible option when we went under contract. I was under the assumption my rate was set from the signing of the contract in Feb. So I paid the $4000, what was I supposed to do? We had come this far and I am now 9 months pregnant and out of options. Also, when I first talked to lender I told him that I had up to $80,000 to put down on our home, assuming that would cover 20% up to $400,000. But I only wanted to put 20% down. He kept telling me yes, yes, yes. Every disclosure that came still said $80,000, not the 20% amount ~67k. Ended up just signing and paying it because he said he couldn't get us approved without it. Just lie after lie after lie to keep us coming along to get as much money out of us as possible. Our closing date, May 28th, was also construction completion date. Our construction manager and rep told us they had never seen this done. On the walk through day there was still a million things to be done, but they did get the majority of them completed by closing date. ... More

We were lied to. Terms changed day before sign day. had no to The knew we sold our home and that out daughters wedding was in a few days. Our promised was not

Horrible experience by my brand new home with Lennar I do not recommend this builder I have the following issues and have never been resolved: 1. Significant deviation between what was delivered and the model I toured. 2. Unable to get cold water because they failed to dig the water piping. 3. I received old appliances probably because the nicer ones were not available anymore. 4. The kitchen is supposed to have a trash compactor Lennar did not install one nor did they want to install one. 5. Electrical plugs/outlets were different than the ones in the model home. 6. Different doors were installed versus the ones we saw in the model home. ... More

Customer Service post-sale is terrible.

Dont close until puch list items are complete

Don’t trust what the sales ppl

The only thing good about our experience with Lennar was the sales rep. She was very nice and extremely responsive and helpful. Once we closed on the house, Lennar seemed to not care at all. They got their money and they wiped their hands of us. There have been so many issues already. We've been in the home only 4 months and have had to make a claim with warranty over 10+ times. There seems to have been absolutely no oversight on the build and it shows.

buyers pay close attention to details and don't close until u are truly satisfied . Corners cut in the workmanship. On closing day, 2 hours before our closing, and before we started our final walkthrough they had the audacity to show the home to potential buyers and it was very unprofessional, on closing day the floors were not cleaned and we weren't told not even who the utility company was until after a week we moved in and found out the water company was another utility company than we thought two-weeks after we moved in, we received garage openers a week after we moved in and we should have received them day of closing, ... More

The construction manger was/has been great. The title department was the worst!!! I have NEVER had such a horrible experienced. It’s been 4 months since my closing and last month I was looking for final/completed/signed documents in the portal (that you push so much), to find out they were not there. I had to call title to get them. Defeats the purpose of your so called portal. You have been a failure in almost every aspect of the experience. I say almost only because of Shane the construction manager.

Poor customer service and poor craftsmanship.