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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18160 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18160 Reviews in All Areas

Star Rating Breakdown

5 ★ 7436

4 ★ 3435

3 ★ 3071

2 ★ 1966

1 ★ 2252

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Mr.

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2024
  • San Antonio, FL

Worst experience ever, i would leave any stars if it was possible

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. We're committed to improving your experience and would love the opportunity to earn back your trust. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Randy

  • Randy N.
  • Verified HomeBuyer
  • September 06, 2024
  • Port Charlotte, FL

Terrible is all I can say. Being lied to is another reason not to buy a new home from Lennar.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced with your new home purchase. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have specific items that have not yet been addressed and you would like us to help you follow up on these, please send us an email referencing this review to LennarNews@Lennar.com with details of your concern. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Would never recommend to anyone!

  • Nicholas R.
  • Verified HomeBuyer
  • September 06, 2024
  • Lebanon, TN

Let me just start out by saying this is the absolute worst experience I have ever had with a business. In late March 2024 we found out we may have to sell our home in Florida and move to middle Tennessee for work. We found a realtor who we love and started chatting about must haves around March 25th, lots of space, at least 2 additional rooms, open concept, we wanted a covered back patio, and option to install a privacy fence. The realtor and I came across Lennar homes, and they were building in a new location called Coles Ferry Village. Our realtor reached out to the selling agent Rocky so ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process, the miscommunication regarding the covered patio, the privacy fence, and the closing date. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap materials

  • Donya S.
  • Verified HomeBuyer
  • September 02, 2024
  • Murrieta, CA

They used cheap material in the house and does not match with the price. Also has small pool for big community and it’s not kids friendly pool.

Lennar responded:
Good morning and thank you for your review. We are sorry to hear we have not met your home and community expectations. We hope that moving forward your Customer Care experience as a homeowner is a positive one. If you have any questions or have a specific warranty issue to be resolved, please don't hesitate to reach out to our customer care team by submitting an online warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. You can also now download our new Lennar App and have access to your Lennar Account from the convenience of your phone. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor customer service!!!!

  • Michael S.
  • Verified HomeBuyer
  • August 25, 2024
  • Venice, FL

Everything was ok until we signed the paperwork and then all the all the Promises we were told would be fixed or resolved we are still waiting to be fix! We never got our box of tile we were told would be in our garage and that our lawn to be fixed! We still don’t have grass in our yard after living here two months! I will never buy another house from Lennar and I will be telling everyone about the poor customer service and empty promises we were told would be handled!!

Lennar responded:
Good afternoon Michael, and thank you for sharing your experience with us. We apologize for the inconvenience this has caused. I have shared your comments with upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointment

  • Raul B.
  • Verified HomeBuyer
  • August 19, 2024
  • League City, TX

I cannot express how i feel about my experience because @Trust Builder and @lennar block my experience. Don't understand why you ask for my experience if i cannot express myself, I suppose you want only good rating are the ones you make public,

Lennar responded:
Good afternoon Raul, Thank you for sharing your feedback with us. We sincerely apologize that you feel like you cannot share your experience. If outstanding items remain to be resolved, please send us an email, referencing this review, with details of your concerns to LennarNews@Lennar.com so we can help you follow up. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst New Home Transition Ever

  • Christian P.
  • Verified HomeBuyer
  • August 18, 2024
  • Spring Hill, FL

The amount of cosmetic defects and the amount of time it has taken to fix these issue has been the worst experience of my house buying experience. We were rushed through the final walk through a lot of things were missed and the whole process just felt rushed! From the financial stand point all the way through closing. Miscommunication with the entire staff from sales to closing escrow agents. Worse experience ever. Never again will I get a Lennar home

Lennar responded:
Thank you Christian for sharing your experience with us. We are sorry to hear we have not met your expectations. If outstanding items remain to be resolved, please send us an email, referencing this review, with details of your concerns to LennarNews@Lennar.com so we can help you follow up. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad Experience

  • Mohammed E.
  • Verified HomeBuyer
  • August 18, 2024
  • Manvel, TX

The staff are not that good. Very bad material quality considering that the price of the house is almost half a million dollars Issues started to appear after just one week of closing. Their warranty are scam. It doesn't cover the roof the fence the irrigation system. Overall experience BAD

Lennar responded:
Good afternoon Mohammed, Thank you for sharing your experience with us. We are sorry that you feel we have not met your expectations with this home, including the material quality and warranty coverage. If you have any questions or warranty concerns, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Monopoly at its finest!

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2024
  • San Antonio, TX

This has got to be the best team at getting you in and settled. Everyone is happy and willing to help, that is until they give you your house keys. That’s when Lennar shines!

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration. If outstanding items remain to be resolved, please send us an email with details of your concerns to LennarNews@Lennar.com so we can help you follow up. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Too big of a company.

  • Rodney M.
  • Verified HomeBuyer
  • August 15, 2024
  • Eagle Lake, FL

Gm just left the new home orientation. Items still haven’t been completed from the previous 3 visits. Why am i continually sent to do this walk. When the items aren’t addressed. All of the items are visible on the website as still not completed. Sent from my iPhone On Jun 25, 2024, at 2:10 PM, Rodney is asking about closing, will it be tomorrow at 11am? Thanks! Sincerely, Thanks I called again today the Person that is assigned to my file. Is no longer with the company. They were not sure who was going to be assigned my case. If someone wants to connect and let ...

Lennar responded:
Good afternoon Rodney,

Thank you for taking the time to share your experience with us. We are sorry to hear about the lack of communication and the reassignment of your case. Please send us an email to LennarNews@Lennar.com referencing this review so that we can help you follow up on any outstanding items. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Dont buy

  • Jason B.
  • Verified HomeBuyer
  • August 15, 2024
  • Baytown, TX

-Fence falling from no concrete -Windows leak -Front door leak -Poor exterior prep and painting -Worst of all AC is inadequate for home and gets warm inside home. -second worst of all is lennar warranty is terrible they try everything under the sun to avoid fixing anything. Piece of crap people. DONT BUY anything from lennar -other people in the neighborhood have issues even worse than mine.

Lennar responded:
Good morning Jason, we appreciate you taking the time to share your feedback, and are sorry to hear about the issues with the fence, leaking windows and front door, poor exterior prep and painting, and inadequate AC. If there are still outstanding items in need of repair, please reach out to us at LennarNews@Lennar.com with details, referencing this review, so we can document your concerns and follow up with the appropriate team to get everything completed. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Second and last house with Lennar

  • Freddy M.
  • Verified HomeBuyer
  • August 15, 2024
  • Kissimmee, FL

The whole experience was stressful and not up to regular standards. I do not recommend anyone to deal with Lennar, Lennar Mortgage or Lennar Warranty nowadays

Lennar responded:
Good afternoon Freddy. Thank you for sharing your feedback with us. We are sorry to hear about the stressful experience and the issues you encountered with our customer service, mortgage, and warranty departments. We understand how disappointing it must be to face these problems. We hope that moving forward, we can regain your trust. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I’m very disappointed

  • Patricia A.
  • Verified HomeBuyer
  • August 14, 2024
  • Texas City, TX

First poor costumer service ! Second less than a month and fence falling down cheap installation and work Now I have a house on my right side under construction to close from my back yard looks horrible ! I should wait to buy ! Only Mr Bob De Leon has been very attentive ! Thanks Patricia

Lennar responded:
Good morning Patricia, We are sorry to hear about the poor customer service, the issues with the fence installation, and the proximity of the construction site to your backyard. We understand how disappointing it must be to face these problems in your new home. We appreciate your positive feedback about Mr. Bob De Leon's attentiveness. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

not recommended

  • Anonymous
  • Verified HomeBuyer
  • August 12, 2024
  • Pottstown, PA

not recommended not recommended not recommended

Lennar responded:
We are sorry to hear we have not met your expectations. If there are any warrantable issues to be addressed, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar doesn’t care about its customers

  • David W.
  • Verified HomeBuyer
  • August 07, 2024
  • Bryans Road, MD

I’m a first-time homeowner. What should have been the best day of my life was anything but! Lennar won’t work with its customers to accommodate their work schedules. I not only MISSED my closing but I also received NO home orientation and as a result know absolutely nothing about my house. If I could do it all over again I would never have bought a home from Lennar.

Lennar responded:
Good morning David, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced as a first-time homeowner. We understand how important this milestone is, and we regret that it did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not great. But painters were awesome

  • Gerald H.
  • Verified HomeBuyer
  • August 02, 2024
  • Saint Michael, MN

I’ve always heard Lenar doesn’t have the best workmanship and I can see that for myself. I’ve complained from the realtor to the builder to the person that did the phone call check about our patio large step entrance. Hoping some easy fix in the future would prevent falls and injuries. I was told they would send someone out but no one came.

Lennar responded:
Thank you for taking the time to share your feedback with us. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Mr Omair

  • Omair C.
  • Verified HomeBuyer
  • July 27, 2024
  • Kissimmee, FL

The truth is that I felt cheated after moving to a new house and I started to discover that they used the worst possible finishes on the inside of the house, because I didn't inspect the outside. The paint on the inside is ridiculous, they used the worst quality paint. In short, everything they used on this house was the cheapest thing in construction. Now we have to live with this horrible thing here or spend a lot of money to improve it. I don't recommend anyone invest in these Lenar houses.

Lennar responded:
Good afternoon Omair, thank you for taking the time to share your feedback. We are sorry we have not met your expectations with the quality of your home. We hope moving forward we can offer you a better homeowner's experience. If you have any questions or warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

In general biggest mistake in my life to deal with lennar

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2024
  • Summerville, SC

The worst quality, when I received home inspector pictures, i thought something exploded inside terrible quality nasty people to deal with, cocky, arrogant

Lennar responded:
We apologize that your experience did not meet your expectations and you feel it was the biggest mistake in your life. If you would like to share more details, please email us at LennarCares@Lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad

  • Elyssa T.
  • Verified HomeBuyer
  • July 27, 2024
  • Wimauma, FL

Closing was a nightmare , got ripped off , house is not built for storms

Lennar responded:
Good afternoon Elyssa, We appreciate you taking the time to share your feedback and are very sorry to hear this you feel your home was not well built. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Because it’s new doesn’t mean better… should’ve stayed in Texas!!!

  • Andre D.
  • Verified HomeBuyer
  • July 27, 2024
  • Crown Point, IN

Highly disappointed in buying a lennar home, spoke with neighbors everyone had a problem at closing and property isn’t worth the value

Lennar responded:
Thank you, Andre. We appreciate you taking the time to share your feedback. We are very sorry to hear you are highly disappointed as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

nightmare

  • Jeffrey W.
  • Verified HomeBuyer
  • July 23, 2024
  • Osteen, FL

my experiance with lennar was a nightmare i was minipulated and when i brought it to the attention to management at lennar morgage they simple said sorry.

Lennar responded:
Good afternoon Jeffrey,

Thank you for taking the time to share your feedback. We are sorry to hear that you felt manipulated during your recent Homebuying experience If you want to share additional details, for me to share with upper management, please feel free to send us an email to LennarNews@Lennar.com.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Property

  • Louisa B.
  • Verified HomeBuyer
  • July 20, 2024
  • Caldwell, ID

We had a very bad experience from beginning to end. The only reason we stayed with Lennar was because of the property. We have had issues with the mortgage, title, and builders. With in one week of moving in we had to have our AC unit replaced. Kitchen sink continues to slowly drain and we are told that nothing is wrong with it. I would not recommend this company to anyone

Lennar responded:
We are sorry to hear that your purchasing experience was not up to your expectations, and that you had to deal with issues with your HVAC system. We hope that moving forward your Homeowner's experience journey is a much better one. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Dot buy Lennar home

  • Kshitish S.
  • Verified HomeBuyer
  • July 20, 2024
  • Zephyrhills, FL

Do not buy any homes from Lennar. You will retreat . Horrible

Lennar responded:
Good afternoon Kshitish, Thank you for sharing your feedback. We are sorry to hear you feel that way, We hope that moving forward, we get the chance to improve your experience and earn back your trust. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely disappointed with warranty support and quality of materials.

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2024
  • Riverside, CA

Out of good faith we accepted the house with many things still not fixed that we saw on the initial walk through and the final. After escrow was closed we were tossed out the priority list. Many many things that had to be fix as expected, disappointment came when I had to chase down the warrant people for every single thing that had to be fixed, some of the stuff took weeks to be fixed and some other we had to be very persistent to get them fix. Would highly recommend to show more accountability on your warranty managers. The guy who handles warranty at my community takes for ever to come by ...

Lennar responded:
Thank you for taking the time to share your experience. We understand your frustration and apologize for the inconvenience caused by the unresolved items. You're absolutely right that homeowners shouldn't have to act as quality assurance. We're committed to improving your experience and regaining your trust. If you would like us to follow up on your concerns, please send an email with your contact information to LennarNews@Lennar.com and I will forward your feedback to the appropriate management team for review and ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Awful closing experience

  • Jacqueline M.
  • Verified HomeBuyer
  • July 19, 2024
  • Baytown, TX

Hone was made quickly and has many imperfections. The process was rushed to close on time which impacted my ability to request things to be fixed. The brick has light spots and a patch doesn't match the rest of the home. The garage isn't sealed properly allowing rodents to enter

Lennar responded:
Good afternoon Jaqueline,
We are sorry to hear that your purchasing experience was not up to your expectations. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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