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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21881 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21881 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Great experience!

  • Anonymous
  • Verified Homebuyer
  • September 16, 2021
  • Holly Springs, NC

Great experience! I would recommend family and friend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I was impressed with Renee’s follow through regarding issues we had with the home after we had moved in.

  • Daniel F.
  • Verified Homebuyer
  • September 16, 2021
  • South Elgin, IL

Be sure to have all concerns documented and taken care of before moving in.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Inconsistent Workmanship and Poor Responsiveness

  • Adam L.
  • Verified Homebuyer
  • September 16, 2021
  • Irvine, CA

Upon closer inspection it was clear that they rushed in building our home. There was still a layer of dust when we moved in; The builder stated they would pay to have a professional cleaner come in but this was never completed and the builder has become unresponsive to any requests. We have ended up deep cleaning most of the surfaces ourselves but discovered several faulty workmanship issues as we cleaned the house. We have placed multiple "warranty" requests in order to request fixes for faulty workmanship (such as for a few large scratches, poor tile work, poor drywall work, etc), but it ...

Lennar responded:
Hi Adam, thank you for taking time to write us this detailed review. We are sorry and disappointed to hear about the frustrations you have faced regarding response times and completion of work in your home. Please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com, if there is anything we can do to assist. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

The buying part was quick and easy.

  • Chris P.
  • Verified Homebuyer
  • September 16, 2021
  • Converse, TX

The buying of the house was quick and easy. Now if only the warranty work was as simple. Been waiting since we moved in in May 2021 to have the grading of the lot looked at since I have flooding issues from the neighbors sprinklers.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Well built home, responsive building team

  • John S.
  • Verified Homebuyer
  • September 16, 2021
  • Fort Collins, CO

In a very volatile home buying market, buying a new home constructed by Lennar has been great. No bidding war, a wonderful home warranty, and the most recent home designs for today’s market. We are very happy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The buying and building experience was great.

  • Cristian Z.
  • Verified Homebuyer
  • September 16, 2021
  • Hendersonville, TN

The buying and building experience was great. The only things I would have changed was is having higher quality paint and laying sod in the back yard.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pail construction manager

  • Jessica S.
  • Verified Homebuyer
  • September 16, 2021
  • New Braunfels, TX

Paul was very helpful!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Lennar - After you move in Lennar’s just not say goodbye.

  • Anonymous
  • Verified Homebuyer
  • September 16, 2021
  • Lino Lakes, MN

After you move in Lennar’s just not say goodbye.They are there for you for an issues that come up. They react immediately to an issue and have the right people come out and take care of the problem.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Disaster from the start, homeless squatting and cheap materials.

  • Anonymous
  • Verified Homebuyer
  • September 16, 2021
  • Brush Prairie, WA

Disaster from the start, homeless squatting and cheap materials.

Lennar responded:
Hi, thank you for this review. We are sorry to hear about your disappointment and would like to help in any way we can. Please reach out at corporatecustomercare@lennar.com, if there is anything needing attention. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - We're happy with our home, however for the price we paid we feel

  • Kevin C.
  • Verified Homebuyer
  • September 15, 2021
  • Bremerton, WA

We're happy with our home, however for the price we paid we feel like the workmanship and the materials are not top of the line.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 4

The ability to stay on a projected timeline

  • Ronald V.
  • Verified Homebuyer
  • September 15, 2021
  • Westfield, IN

Curt in sales, JT, and Josh in responding to issues are outstanding

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Construction Managers

  • Anonymous
  • Verified Homebuyer
  • September 15, 2021
  • Mount Holly, NC

Terrible follow up from constantly rotating construction managers caused a lot of stress and delays. Generally poor workmanship. High pressure sales just tells you what they think you want to hear. Don't visit without a realtor or you're on your own for the duration.

Lennar responded:
Hi, thank you for your review. We are sorry to hear about the issues you faced with changing construction managers and the pressure of the sales process. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Nice model homes but issues when buying

  • Albert G.
  • Verified Homebuyer
  • September 15, 2021
  • San Antonio, TX

Model home of course will always look perfect to bring in buyers but once you get your home they will avoid issues with house , I was anxious n wanted in ASAP but counter is still bothering me and I don’t think all house are built that way but like I said , I wanted to move in already and tired of waiting . Don’t rush and make sure everything is just as model home was , perfect

Lennar responded:
Hi Albert, thank you for sharing your experience with us. We are sorry to hear about the frustrations you faced with finishes in your new home, including the countertop. If you have issues still outstanding, please contact us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Friendly and helpful office staff and construction supervisor (Ashley)

  • Aziz F.
  • Verified Homebuyer
  • September 15, 2021
  • Fuquay Varina, NC

Wonderful process and good communication by sales staff (Debbie Koffman).

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Great and awesome people.

  • Ali A.
  • Verified Homebuyer
  • September 15, 2021
  • San Antonio, TX

Great and awesome people. Great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor quality not helpful to resolve issues!

  • Anonymous
  • Verified Homebuyer
  • September 15, 2021
  • Lino Lakes, MN

The people were nice enough… but had many issues with quality of the work performed. Many challenges trying to get the issues fixed/resolved. Installed faulty wiring so my internet has. It worked properly since I moved in and I work from home to imperative it be working properly. No help from Lennar… they put it off on other and tell me I need to contact warranty to fix… dishwasher, washer machine, Wifi all not working. Took a very long time for some resolution. Been in house almost 3 months and believe internet was worked on/off for a total of 2 weeks.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Good home for the money.

  • Patrick M.
  • Verified Homebuyer
  • September 15, 2021
  • Myrtle Beach, SC

Good home for the money. Issues were eventually resolved to our satisfaction.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Loan Process

  • Anonymous
  • Verified Homebuyer
  • September 15, 2021
  • Wimauma, FL

We worked with Lennar for 3 Months just to find out we got approved for a loan 3 days before closing. Imagine not getting the loan and wasting 3 months of house hunting? When we were asked for documentation they were uploaded into the portal within hours. We were asked for those documents again days later as the representative wouldn’t be able to find it without me telling them where it was. This was not an easy process. My previous home purchase was seamless compared to this catastrophe.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

Lennar - The experience getting into the home wasn't so bad but when we

  • Samantha J.
  • Verified Homebuyer
  • September 15, 2021
  • Zephyrhills, FL

The experience getting into the home wasn't so bad but when we got in there issues started happening like paint peeling stucco peeling and a dip in the floor only after a month put in ticket requests 3 times sent pics and haven't heard back about anything somebody reached out to offer some discounts and a screen door but the issues never got fix so my rating started out a 9 when we moved in but has gone down because nobody has gotten back to me about repairs.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 1

Lennar - Make sure you do your homework before your walk though!

  • Anonymous
  • Verified Homebuyer
  • September 15, 2021
  • Plumsted Township, NJ

Make sure you do your homework before your walk though!!!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - The overall experience was smooth.

  • Randy G.
  • Verified Homebuyer
  • September 15, 2021
  • Huntersville, NC

The overall experience was smooth. We’ve only had 2-3 minor issues that were all fixed very quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Very easy to work with and responsive.

  • Janice F.
  • Verified Homebuyer
  • September 15, 2021
  • Davenport, FL

Very easy to work with and responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Overall experience was great.

  • Anonymous
  • Verified Homebuyer
  • September 15, 2021
  • Port Charlotte, FL

Overall experience was great. This is a production home builder so do not expect the finished product to be perfect or at the level of a custom builder. That being said Lennar was great to work with and I would recommend them. Experience exceeded our expectations.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Caveat Emptor

  • Sidney B.
  • Verified Homebuyer
  • September 15, 2021
  • Katy, TX

I did not shop my loan to different brokers and Lennar locked me into their lender. I was moving from CA and unaware of TX real estate laws. My fault. I had to jump through hoops to get closed. The underwriter requested forms contradictory to information on Lennar’s website. Lender was not clear in communication requesting information that caused delays. Someone wrote “Won’t Get Fooled Again” and I lived it. If Lennar was the last builder on the planet, I wouldn’t recommend them.

Lennar responded:
Hi Sidney, thank you for taking the time to share this detailed review. We would like to apologize for the issues you faced when going through the closing process for your new home. If you have anything needing attention going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

Lennar - Horrible service for landscaping, but other than that great experience.

  • Ginger G.
  • Verified Homebuyer
  • September 15, 2021
  • San Antonio, TX

Horrible service for landscaping, but other than that great experience. When you install completely dead grass after 6 weeks waiting for it, that sucks because the homeowners can’t get it to grow at all!! The worst with the added features!!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 1

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