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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21881 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21881 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - First time I called Lennar’s Waterwheel office I was told I couldn’t

  • Manuel R.
  • Verified Homebuyer
  • September 14, 2021
  • San Antonio, TX

First time I called Lennar’s Waterwheel office I was told I couldn’t buy a home out of California where i was stationed as a Texas RESIDENT with a Texas drivers license where I was registered to vote IN TEXAS. Only bought this house as a temp with disabled VA loan will not be staying past 1 year. 0/10.

Lennar responded:
Hi Manuel, thank you for taking time to write a review. We would like to apologize for any frustrations you faced when buying your new home. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com if you have any additional items requiring attention. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - For the most part my experience was excellent, and I appreciate

  • Sharon M.
  • Verified Homebuyer
  • September 14, 2021
  • Sharpsburg, GA

For the most part my experience was excellent, and I appreciate Hunter Hadley’s assistance in trying to have issues corrected. He was the only person I dealt with any of these issues, so I really can’t rate anyone else with Lennar regarding my home purchasing experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Satisfaction is the goal!

  • Demoyn F.
  • Verified Homebuyer
  • September 14, 2021
  • Raleigh, NC

Lennar really went the extra mile to make sure we were satisfied. Chris was very attentive to our requests and worked to complete in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Excellent sale process, service and follow up

  • Ron K.
  • Verified Homebuyer
  • September 14, 2021
  • McHenry, IL

Excellent sale process, service and follow up

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Frank R.
  • Verified Homebuyer
  • September 14, 2021
  • Santa Clarita, CA

The quality of the home is impressive along with upgrades that are standard to their homes. I am very happy with the craftsmanship of the homes The customer service is outstanding. Two people really made me feel valued. Cindy Wilke who greeted me ams helped me decide to purchase a home and Mel Martinez who helped with any questions and actions needed to my home upon purchase. Thank you Lennar!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - This is our second home purchase from Lennar.

  • Garry S.
  • Verified Homebuyer
  • September 14, 2021
  • Bonney Lake, WA

This is our second home purchase from Lennar.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - It was a good experience overall.

  • Anonymous
  • Verified Homebuyer
  • September 14, 2021
  • Frederick, MD

It was a good experience overall.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Overall my experience with Lennar has been outstanding.

  • Elizabeth W.
  • Verified Homebuyer
  • September 14, 2021
  • Angier, NC

Overall my experience with Lennar has been outstanding. The girls in the office and the construction manager had great communication and helped whenever they could to answer any questions or issues I had. This has turned out to be a great neighborhood as well! The only complaints I have is HOA which is currently run by a company that makes you feel like you live in a communist country. They offer no help or even a response when asked for it but is quick to tell you what you need to do or haven’t done with very little grace period. My other complaint is with the Lennar Mortgage side of things. ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

David Gabai

  • David G.
  • Verified Homebuyer
  • September 14, 2021
  • Irvine, CA

We were lied to. Terms changed day before sign day. had no to The knew we sold our home and that out daughters wedding was in a few days. Our promised was not

Lennar responded:
Hi David, thank you for the review. We are sorry you had issues regarding your closing and communication with the closing team. If you have any issues going forward, please reach out to us at corporatecustomercare@lennar.com, so we can assist. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 5

Responsiveness 1

terrible quality of build and terrible follow through with promises

  • Ian G.
  • Verified Homebuyer
  • September 14, 2021
  • Jupiter, FL

lennar cuts corners and will do anything to save money on materials and also contract the worst people to finish and complete jobs.

Lennar responded:
Hi Ian, thank you for sharing your experience. We would like to apologize for the frustrations you have with response to issues and quality of your new home. If you have any issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - still too early to say but so far so good

  • Anonymous
  • Verified Homebuyer
  • September 14, 2021
  • Pendergrass, GA

still too early to say but so far so good

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Great place to live with beautiful views of nature.

  • Sandhya N.
  • Verified Homebuyer
  • September 14, 2021
  • Sultan, WA

Great place to live with beautiful views of nature.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Good job.

  • Sonia M.
  • Verified Homebuyer
  • September 14, 2021
  • Cary, NC

Good job..the style is excellent.!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Very good workmanship.

  • Anonymous
  • Verified Homebuyer
  • September 14, 2021
  • Sparks, NV

The builder uses quality materials and even better if you upgrade to a better quality products such as cabinets, flooring and carpeting. I would prefer if I had more of a selection to choose from such as granite kitchen counter top & cabinet colors.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar - Really bad customer service.

  • Thomas K.
  • Verified Homebuyer
  • September 14, 2021
  • Winter Springs, FL

Really bad customer service.

Lennar responded:
Hi Thomas, thank you for taking time to write a review. We are sorry to hear about the frustrations you have regarding customer care. If you have any items needing attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar - I would just like to say that I am extremely pleased with my

  • Ashlynn H.
  • Verified Homebuyer
  • September 14, 2021
  • Murfreesboro, TN

I would just like to say that I am extremely pleased with my home. I love it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Working with field team was great. Lennar Title not so much

  • Anonymous
  • Verified Homebuyer
  • September 14, 2021
  • Plainfield, IL

Office staff was friendly and informative. The building manager was a pleasure to work with and everything went smoothly until closing day. Lennar title did not have the paperwork needed to close on time so we were delayed in the closing of our new home.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

GreatCustomer service and buying experience low quality fit and finish

  • Dawn K.
  • Verified Homebuyer
  • September 14, 2021
  • Bonney Lake, WA

GreatCustomer service and buying experience low quality fit and finish

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - To many excuses not to fix issues in timely manner.

  • Donald S.
  • Verified Homebuyer
  • September 14, 2021
  • Raleigh, NC

To many excuses not to fix issues in timely manner. HOA unresponsive. Lawn care is not as promised by sales persons. Work done to minimal standards

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - The sale person Linda was out standing and the details during

  • Arthur C.
  • Verified Homebuyer
  • September 14, 2021
  • Yorkville, IL

The sale person Linda was out standing and the details during the building process. Ober all home was good. The attention to details need improvement our list of issues are around 10 items 3 months in.

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 3

Lennar - Whole process was seemless.

  • Shinu P.
  • Verified Homebuyer
  • September 14, 2021
  • Puyallup, WA

Whole process was seemless. It was good

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Would reconsider building with Lennar

  • Aliesha K.
  • Verified Homebuyer
  • September 14, 2021
  • Lino Lakes, MN

The quality is not there as promised. At final walk through they are reluctant to fix issues and have excuses for everything. Others in our neighborhood are experiencing the same problems and disappointment.

Lennar responded:
Hi Aliesha, thank you for this review. We sincerely apologize for the response you have received regarding issues in your new. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 5

Lennar - I loved the team I worked with!

  • Andrew L.
  • Verified Homebuyer
  • September 14, 2021
  • Westfield, IN

I loved the team I worked with!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Far outperformed expectations across the board!

  • Adam P.
  • Verified Homebuyer
  • September 14, 2021
  • Shorewood, MN

Far outperformed expectations across the board!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No communication. Problems that I don’t get a response from Lennar

  • Laura Z.
  • Verified Homebuyer
  • September 14, 2021
  • Columbine Valley, CO

The beginning of my experience was great! However, after moving in I’m so disappointed in response to issues! I have a roof issue and I’ve been waiting almost 4 months and it is still not resolved. I’ve had to contact corporate and I’m hoping the man I’m dealing with will help! I was told I bought a production home!! Yes, but I expected quality!

Lennar responded:
Hi Laura, thank you for this review. We are disappointed to hear about the lack of response you are seeing to warranty requests. If you have any outstanding items, please send us a note at corporatecustomercare@lennar.com, so we can follow-up with the team and address. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

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