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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21135 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21135 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

New Build

  • Hillarie S.
  • Verified HomeBuyer
  • June 22, 2021
  • Summerville, SC

Issues were not addressed promptly, corners were cut on quality and some pieces were thrown together and not built correctly, like the island in the kitchen. The best part about this process was the sales person, Penny!

Lennar responded:
Hi Hillarie, thank you for sharing your experience. We are sorry to hear about your disappointment with the overall build quality of your new home. Please reach out to us at corporatecustomercare@lennar.com, with any items requiring additional attention. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - As a first-time buyer, Lennar made the process very easy.

  • Nancy G.
  • Verified HomeBuyer
  • June 22, 2021
  • Eastampton, NJ

As a first-time buyer, Lennar made the process very easy. They addressed all of my questions and concerns upfront. I can tell you that I am very happy. For any future home purchase, I will go straight to Lennar again!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - While they offer options some builders don’t Lennar didn’t offer

  • Robert T.
  • Verified HomeBuyer
  • June 22, 2021
  • Huntersville, NC

While they offer options some builders don’t Lennar didn’t offer some options that we had preferred ie gas hot water heater, electrical floor outlets in the family room, lighting in second bathroom shower, ceiling fans and pendant lights over counter.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar - Construction management was very flexible and had GREAT communication

  • Thomas R.
  • Verified HomeBuyer
  • June 22, 2021
  • Las Vegas, NV

Construction management was very flexible and had GREAT communication throughout the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Builder not addressing the problen with garbage around dumpsters

  • Leticia B.
  • Verified HomeBuyer
  • June 22, 2021
  • Henderson, NV

Builder not addressing the problen with garbage around dumpsters and community streets . Builder allowing sub Contractors to play loud music disturbing residents. No quality check of home before released to buyer. Pets policy not enforced or addressed.

Lennar responded:
Hi Leticia, thank you for your review. We are sorry to hear about the issues you have experienced in your Community and surrounding construction. Please reach out to us at corporatecustomercare@lennar.com, with any items we can assist. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Exceptional customer service.

  • Kelechukwu N.
  • Verified HomeBuyer
  • June 22, 2021
  • Wake Forest, NC

I had a great experience with the entire purchasing process. I didn’t feel pressured at all by the sales team, the finance team was prompt with communication and the the builders kept me informed every step of the way. I really enjoyed the process.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - It's good place to staying

  • Timothe B.
  • Verified HomeBuyer
  • June 22, 2021
  • Denver, NC

It's good place to staying

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The builder has somebody responsible for every stage of the building of your house, so you know who to contact if you have any questions.

  • Robert K.
  • Verified HomeBuyer
  • June 22, 2021
  • Fort Myers, FL

We were very pleased with each stage of the building and the move-in thanks Lennar!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I’m 70 years old.

  • John N.
  • Verified HomeBuyer
  • June 22, 2021
  • Johns Island, SC

I’m 70 years old. This is the first house I bought in 40 years. I have been pleasantly surprised at how smoothly this has gone through the guidance and hard work of the people at Lennar. Thank you very much.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

great area

  • Travis H.
  • Verified HomeBuyer
  • June 22, 2021
  • Menifee, CA

escrow was horrible....we were in escrow forb8 month while house being built. They waited until the LAST WEEK to let is know we need few more documents. Then we're scrambling to find before we closed. Ended up closing after initial closing date because of it.

Lennar responded:
Hi Travis, thank you for taking time to write a review. We would like to apologize for the frustration and delays you experienced surrounding your closing. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding items we can assist in completing. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Recommend Lennar to anyone who will listen.

  • Stefanie L.
  • Verified HomeBuyer
  • June 22, 2021
  • Crystal Lake, IL

From the moment we walked into the office and greeted by Dave we felt at ease. We always felt as though our best interest was a priority. Brandon and Dave have made the experience from start to finish such an amazing one. They are very responsive to any question we may have. Love that we are now part of the Lennar family!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disorganized and Uncaring Organization

  • Sidney L.
  • Verified HomeBuyer
  • June 22, 2021
  • Gold Canyon, AZ

I have occupied this newly purchased home in Gold Canyon for four months and several repairs were requested upon the 30-day move-in customer care plan. The representative said the work will be done. NOTHING has been done, Lennar's contact personnel are non-existent and Lennar does not respond to our website's customer care requests. Once they took our money Lennar disappeared like a fart in the wind. Sorry we bought this Lennar house. There are better builders available.

Lennar responded:
Hi Sidney, thank you for your review. We are sorry to hear about the lack of work completion you have experienced following your new home purchase. Please reach out to us at corporatecustomercare@lennar.com, with any outstanding items, so we can follow-up with the Customer Care team. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Leslie the building consultant was the best part of the experience.

  • Tabbitha D.
  • Verified HomeBuyer
  • June 22, 2021
  • Indianapolis, IN

Leslie the building consultant was the best part of the experience. Everyone else in the company is questionable.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

After closing, good luck getting follow up on any issues!

  • Darrin S.
  • Verified HomeBuyer
  • June 22, 2021
  • Cumming, GA

I have struggled to get the "Exceptions/Punch List" worked on after closing. It is push and nag but still nothing. I am working on escalating now to see if I can get anyone at Lennar to respond and get the list of things completed.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

The sale person was the best part of buying a home from Lennar

  • Fred M.
  • Verified HomeBuyer
  • June 22, 2021
  • Lakewood Ranch, FL

do a VERY good job of inspecting your home before closing. Get your list of problems in as soon as possible, it take Lennar's contractors along time to get to your problems. Lennar need to change the door on the laundry room so when the washer walks in front of the door it does not block the door from opening.

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 3

always accessible!

  • Tamika W.
  • Verified HomeBuyer
  • June 22, 2021
  • Waxhaw, NC

I had a great experience with the lennar builder.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Space Large Open Areas

  • Joseph C.
  • Verified HomeBuyer
  • June 22, 2021
  • Punta Gorda, FL

Matt was excellent he walked us through the entire process and kept us informed along the way

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worse build ever!!

  • Kevin G.
  • Verified HomeBuyer
  • June 22, 2021
  • Summerville, SC

So not sure where to start. Bought house with down payment, Lennar waited 3 months to start building, we went through 3 Construction managers, the 3rd one quit 2 weeks after we closed. Craftmanship is awful!! walls are wavy, paint is extremely cheap. Calking throughout home is bad. DO NOT BUY LENNAR HOMES. When we did our walk through we found issues, they told us that these issues would not hold off closing, I asked for all issues to be taken care of prior to closing. We found out during final walk through only a few were taken care of, the 3rd CM didn't even care about the issues. Now 4 ...

Lennar responded:
Hi Kevin, thank you for sharing your experience. We would like to apologize for the issues you have expressed including the quality of workmanship and subsequent work required to fix items in your home. If there are outstanding items requiring attention that we can help with, please reach out to us at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Weekly updates provided on construction

  • Rebecca S.
  • Verified HomeBuyer
  • June 22, 2021
  • Zionsville, IN

Professional, conscientious, careful to explain all aspects of the construction. We could not be happier

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The people of Lennar have been great!

  • Mike P.
  • Verified HomeBuyer
  • June 22, 2021
  • Venice, FL

The people of Lennar have been great! Very helpfull, and nice people. Jimmy and Arron have been awesome! Shannon was great as well!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality home

  • Rita C.
  • Verified HomeBuyer
  • June 22, 2021
  • Aurora, CO

Right from the beginning my experience was positive. Matt B was knowledgeable and forthcoming. My timeline was pretty much adhered to. And since moving into the home a response of the warranty people has been very positive. I would recommend Lennar homes to my friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar Mortgage

  • Christoph L.
  • Verified HomeBuyer
  • June 22, 2021
  • Ramsey, MN

Great experience with loan officer

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Lennar - Get everything in writing.

  • George V.
  • Verified HomeBuyer
  • June 22, 2021
  • New Port Richey, FL

Get everything in writing. Don’t trust your sales person as they are not always told what the corporate decisions are and seem to be the last to know.

Total Score 3


Quality 4

Trustworthiness 1

Responsiveness 2

Lennar - The nail pops, tape and spackling job leave much to be desired.

  • Brian C.
  • Verified HomeBuyer
  • June 21, 2021
  • Eastampton, NJ

The nail pops, tape and spackling job leave much to be desired. Of course, the builder only wants to make these repairs once in the whole house after a year has transpired. The job is very unsightly! Otherwise, we are happy with our house and community.

Total Score 3


Quality 1

Trustworthiness 4

Responsiveness 4

Lennar - Very poor workmanship, we felt some of the contractors did not

  • Anonymous
  • Verified HomeBuyer
  • June 20, 2021
  • Otsego, MN

Very poor workmanship, we felt some of the contractors did not take pride in their work (ceiling with flat spots, tape joints visible, paint on carpet, crooked walls, door trim that doesn't align, all trim nail holes are very visible, crooked fireplace stones, and more. There are multiple issues that need to be fixed, replaced or redone. Also poor communication between sales team and us, were told different closing date and pushed out two months.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

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