Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21881 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Change your paint its easily to get chip and dirty
- Anonymous
- Verified Homebuyer
- September 14, 2021
- North Las Vegas, NV
Change your paint its easily to get chip and dirty
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Lennar - Nice home, but terrible service.
- Anonymous
- Verified Homebuyer
- September 14, 2021
- Dayton, MN
Nice home, but terrible service.
Total Score 3
Quality 4
Trustworthiness 5
Responsiveness 1
Horrible workmanship
- Diandra H.
- Verified Homebuyer
- September 14, 2021
- Saint Cloud, FL
All my tiles are uneven, I have been waiting months for my grading to be fix. Yesterday a light fixture fell out of the ceiling. The walls are extremely thin I can hear all the pipes when I turn on the water. The house was poorly insulated. The list goes on and on.
Lennar responded:
Hi Diandra, thank you for sharing your review. We are sorry to hear about the frustrations you have faced regarding tile, grading, and fixture installations. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
We love our new home!!
- Charles G.
- Verified Homebuyer
- September 14, 2021
- Wake Forest, NC
Lennar was great from beginning to end. Our building manager was fantastic and the sales staff was terrific as well.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
So hands on and quick to help!
- Kiona R.
- Verified Homebuyer
- September 14, 2021
- Conroe, TX
We have loved our experience with Lennar. Everything was made to our liking, fixed during our initial walkthrough and overall quick to fix any outstanding issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love the neighborhood
- Tina K.
- Verified Homebuyer
- September 14, 2021
- New Braunfels, TX
The buying experience was a little frustrating due to being out of country and some of the sales staff was not super helpful. There has been has been a few warranty issues with tile work and the company sub-contracted with Lennar is slow to fix the issues. Love the neighborhood and looking forward to loving my house once issues have been fixed.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - Enjoying the new home overall.
- Nicholas M.
- Verified Homebuyer
- September 14, 2021
- Brownsburg, IN
Enjoying the new home overall. Sales Represntatives was accessible for questions. We did have have to battle Lennar to provide items/ detail work that were in the purchase agreement. Be prepared for “that’s within tolerance” when doing your walkthrough when there is clearly an issue.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Lennar - Will never buy from them again for the infinite problems in every
- Anonymous
- Verified Homebuyer
- September 14, 2021
- Lewes, DE
Will never buy from them again for the infinite problems in every house they built in the neighborhood. Poor construction quality. Poor responsiveness. They don’t take responsibility and divert it up and down the chain.
Lennar responded:
Hi, thank you for taking time to leave a review. We are sorry to hear about the issues and frustrations you have expressed regarding the construction of your new home and subsequent responsiveness from the local team. If there are any outstanding items that need to be addressed, please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
They were very helpful and responsive but quality of build was subpar
- Megan W.
- Verified Homebuyer
- September 14, 2021
- Oceanside, CA
There are a lot of things I notice around that house that looks sloppy or not installed or done correctly or with care. However, I will say when I bring the issue to their attention they address it but wish I didn't have the issues, to begin with.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - I love ❤️ my new home.
- Kia J.
- Verified Homebuyer
- September 13, 2021
- California, MD
I love ❤️ my new home. Thanks so much to David and Andrew for all of their hardwork in making sure I had everything I needed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Purchasing and financing a Lennar home was so easy and pain free!
- Melissa G.
- Verified Homebuyer
- September 13, 2021
- Arlington, TX
Purchasing and financing a Lennar home was so easy and pain free! Everyone has been terrific to work with and they don't stop just because we've closed on the home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Advertised as LUXURY and has many deluxe features but the flooring
- Jerry M.
- Verified Homebuyer
- September 12, 2021
- Fredericksburg, VA
Advertised as LUXURY and has many deluxe features but the flooring and painting were substandard. Some of the woodwork was sloppy. If you buy a Lennar home, be picky and note EVERY flaw on your walk through. Look behind every door, look for paint drips/runs. Our laminate flooring pops and creaks. We asked for repairs which were incomplete and made one area worse than before. I will be requesting additional repairs. Driveway terribly too narrow for two cars forcing us to spend additional time and money plus permission from HOA to widen.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Extremely poor quality on materials and appliances.
- Zandy M.
- Verified Homebuyer
- September 11, 2021
- Manchester, NJ
People moving in to a 55+ community more than likely are going to spend their older years in their new homes. Unfortunately, Lennar and associates definitely put pricing ahead of convenience for older residents. Example: How can a person depending on a wheel chair, can claim up to the attic every three months to change the A/C filter? Two hands are need it to get a glass of water out of the refrigerator. An steep stool is necessary to get your clothes out of the washing machine, an less you are over 6 feet toll, as well as to be able to reach the laundry room shelves. The dishwasher ...
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 4
Lennar - Excellent follow through after closing taking care if needed
- Michael G.
- Verified Homebuyer
- September 11, 2021
- Dayton, MN
Excellent follow through after closing taking care if needed requests.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Check the work constantly, every detail
- Anonymous
- Verified Homebuyer
- September 10, 2021
- Apex, NC
Check the work constantly, every detail
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
The professional and attention to detail,
- Sarah D.
- Verified Homebuyer
- September 10, 2021
- Frankford, DE
I was very impressed with the responsiveness from the initial purchase of the home thru the financing. Also impressed with the time spent with the walk/thru of the home prior to settlement, I would definitely recommend Lennar builders.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Workmanship and supervision by contractors
- Edward H.
- Verified Homebuyer
- September 10, 2021
- Summerville, SC
The quality of workmanship exhibited by the "trades" who worked on our home was NOT of a level I expected from a company like Lennar. There did not appear to be adequate/consistent on site supervision/control by the subcontractors utilized in the construction process. While there was a Lennar representative tasked with overseeing the various phases of construction; it appears he had little or no authority to enforce the correction of any discrepancies identified during his site inspections. Our closing was delayed by over a week due to the lack of attention on the part of a sub to a MAJOR ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Substandard quality
- Osmin H.
- Verified Homebuyer
- September 10, 2021
- Las Vegas, NV
Horrible experience by my brand new home with Lennar I do not recommend this builder I have the following issues and have never been resolved: 1. Significant deviation between what was delivered and the model I toured. 2. Unable to get cold water because they failed to dig the water piping. 3. I received old appliances probably because the nicer ones were not available anymore. 4. The kitchen is supposed to have a trash compactor Lennar did not install one nor did they want to install one. 5. Electrical plugs/outlets were different than the ones in the model home. 6. Different doors were ...
Lennar responded:
Hi Osmin, thank you for taking time to write a detailed review. We would like to apologize for any disappointment or frustration caused by the final finishes in your new home. Please send us a note at corporatecustomercare@lennar.com with an additional details you can provide and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 4
Terrible customer service
- James H.
- Verified Homebuyer
- September 10, 2021
- Saint Cloud, FL
Would not recommend Lennar to any home buyer...
Lennar responded:
Hi James, thank you for your review. We are sorry to hear about the poor customer service you have experienced. If there is anything we can do to assist, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 4
Lennar - Have Tom help you.
- Warren J.
- Verified Homebuyer
- September 09, 2021
- Surprise, AZ
Have Tom help you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Customer Service post-sale is terrible.
- Anonymous
- Verified Homebuyer
- September 09, 2021
- Crystal Lake, IL
Customer Service post-sale is terrible.
Lennar responded:
Hi, thank you for this review. We would like to apologize for the poor experience you expressed regarding the Customer Care provided after closing. If you have any items requiring attention in which we could help, please feel free to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
unlike other builders, kept on schedule and completed on time!
- Margaret M.
- Verified Homebuyer
- September 09, 2021
- Bremerton, WA
So happy with the home, we are buying another one!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy buying experience
- Pradeep B.
- Verified Homebuyer
- September 09, 2021
- Murfreesboro, TN
This is my second Lennar home and its always been great experience overall with Lennar. Their customer service is second to none. highly recommend
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Very impressed with the overall customer service of Lennar.
- Jessie P.
- Verified Homebuyer
- September 09, 2021
- Elizabeth, CO
Very impressed with the overall customer service of Lennar. If I find an issue or something that needs to be touched up, someone is out there within 72 hours to fix it! We’ve been very happy with Lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Depending on your sales associate and building manager be prepared
- Akeem S.
- Verified Homebuyer
- September 09, 2021
- San Antonio, TX
Depending on your sales associate and building manager be prepared to go through a hassle of a process
Lennar responded:
Hi Akeem, thank you for this review. We are sorry to hear about your poor experience with sales and construction. If you have any items still outstanding, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 4
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