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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17592 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17592 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Lennar is a poor Company

  • Zoltan K.
  • Verified HomeBuyer
  • October 22, 2020
  • Westfield, IN

I love my home and I hate the fact that I live across the street from a new Lennar Town Home that someone is using like a Hotel.They have 10-12 renters at one time living there that move in and out every few weeks or so.I was never told this or I would have found a better location.I gave you overall poor scores due to this and at some point I will sell this home and go find a new home.

Lennar responded:
Hi Zoltan, thank you for taking the time to share your experience with us. We are sorry to hear about any disappointment you have experienced with the location of your new home. If you would like us to follow-up, please send us a note at corporatecustomercare@lennar.com with any additional details you would like to provide. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Value 1

Responsiveness 1

No warranty service!

  • Charles H.
  • Verified HomeBuyer
  • October 20, 2020
  • Katy, TX

Asked several times to the office manager, who is not responsible for any warranty service call and has never returned or suggested where to call for the warranty repairs!

Lennar responded:
Hi Ching, thank you for leaving a review. We are sorry to hear about the issues you have experienced with warranty items. Please reach out to us at corporatecustomercare@lennar.com with your contact information and any outstanding items and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar has cut so many corners and terrible paver workmanship.

  • Roseanne W.
  • Verified HomeBuyer
  • October 14, 2020
  • Loxahatchee, FL

I would not recommend buying from Lennar until they can figure out their customer service issues and solutions to their problems. It appears you have to get a lawyer and threatened with a lawsuit to get anything done with Lennar. My own daughter was looking at homes and refused by Lennar because of the issues we went through in the past three months of living in a brand new home with nothing but problems.

Lennar responded:
Hi Roseanne, thank you for sharing your experience. We would like to apologize for any frustrations you have experienced with the service in your new home. Please send us a note at corporatecustomercare@lennar.com, with additional detail you would like to provide, so we can follow up with the appropriate team for you. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - worse builder

  • Bernard B.
  • Verified HomeBuyer
  • October 06, 2020
  • Parkland, FL

worse builder

Lennar responded:
Hi Bernard, thank you for the review. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com with additional details. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Don't buy from Lennar

  • Bonita C.
  • Verified HomeBuyer
  • October 01, 2020
  • North Las Vegas, NV

It was a nightmare from beginning to end. I could write a book about the horrible experience we have had with the entire home buying process with Lennar. They threatened to sell my home to someone else if I didn't come here, from NC and close when they wanted me to during the "Peak" of Covid-19 here in Las Vegas, now I wish I had let them do that!! I would NEVER recommend them to anyone! Construction was not performed properly, painting was atrocious, flooring was also terrible, many other things were wrong and I'm here 4 months, with very little fixed at this point. I wish I could get my ...

Lennar responded:
Hi Bonita, thank you for sharing a review of your experience. We are sorry to hear about the poor experience you had during the purchase of your new Lennar home. If you could please send a message directly at corporatecustomercare@lennar.com, with any additional information you would like to provide, we will follow up with the appropriate team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap, cheap material....Wish I had looked up Lennar before buying their home.

  • Covena C.
  • Verified HomeBuyer
  • September 24, 2020
  • Riverview, FL

It hasn’t been 5 months and our cabinets are ready to come off the wall. I wished I had did more research on Lennar construction.

Lennar responded:
Hi Covena, thank you for sharing this review. We would like to apologize for the frustrations you have experienced with the cabinets in your new home. Please reach out to us directly at corporatecustomercare@lennar.com with any additional information you can provide, so we can follow-up with the appropriate team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst builder ever

  • Timothy S.
  • Verified HomeBuyer
  • September 24, 2020
  • Goose Creek, SC

I had Lennar build me a home in Liberty Village Goose Creek, SC 5/2020 and what a terrible unprofessional experience it has been. Do not allow them to con you into closing when there is outstanding work or issues that remain. They will tell you they guarantee they will fix your issues, and that problems are tracked by the Charleston office, and then blow you off as they did us after closing. Look them up in Better Business Bureau and Consumer Affairs. Their work in Florida is even worse than SC. Definitely go with another builder. The floor in the picture is where my dresser sits on top in ...

Lennar responded:
Hi Timothy, thank you for sharing your experience and detailed notes. We would like to apologize for the issues you have listed with your new Lennar home. Please send us a note directly at corporatecustomercare@lennar.com, with your contact information, so we can follow-up on these items for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Never Again

  • Anonymous
  • Verified HomeBuyer
  • September 22, 2020
  • Hendersonville, TN

I would never buy another Lennar home. Terrible builder, shoddy workmanship and cheap materials. You definitely do not get what you pay for.

Lennar responded:
Thank you for taking time to leave a review. We are sorry to hear about the frustrations you have listed. Please reach out to us at corporatecustomercare@lennar.com, with your contact information and we will follow up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Poor building

  • Anonymous
  • Verified HomeBuyer
  • September 22, 2020
  • Roseville, CA

The houses are poorly built not enough insulation between floors trim work is shoddy too many items to mention on this I wouldn’t recommend their homes

Lennar responded:
Thank you for sharing your review. We would like to apologize for the frustrations you have expressed regarding the construction of your home. Please send us a note with any additional detail you would like to provide at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Poor customer towards the wants of home purchaser

  • Michael B.
  • Verified HomeBuyer
  • September 09, 2020
  • Saint Augustine, FL

We purchased a Lennar homeMay 5th, the salesperson was well aware of our wants for the home we purchased. We are unable to act on these wants since the salesperson never made us aware of an easement at our property along with 5 more adjacent homes. None of us were made aware of the easement until architechiral requests were submitted. The trustworthiness of the sales people are questionable. We have had to call the warranty people over the last 3 months for many failures in the building process. We are not even acting on some of the failures in the building process due to the disturbance ...

Lennar responded:
Hi Michael, thank you for taking time to share this feedback. We would like to apologize for the lack of communication you outlined during your purchase experience. Please send us a message at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Very unhappy home owners.

  • Elda E.
  • Verified HomeBuyer
  • September 08, 2020
  • Sparks, NV

Very poor responses from the site foremen. Tom and Larry have e poor follow through.Very unhappy that we purchased with Lennar

Lennar responded:
Hi Elda, thank you for taking the time to share a review. We apologize for the communication issues you experienced. Please reach out to us at corporatecustomercare@lennar.com with any additional information you could provide, so we can review and follow-up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

unsatisfied

  • Anonymous
  • Verified HomeBuyer
  • September 23, 2022
  • Fresno, CA

Very unsatisfied with the quality of the house in general. Found many imperfections inside on out of the home, which we had the opportunity to addressed through Lennard's service request website. However, many of the imperfections have not been fixed two months after of being in the home and still no answer as when our request to fix these items will happened. I feel I am being ignored because I have made the request more than once. did not expect so many imperfections for being a new home and when asked Lennard to fix stuff they would only patch and covered the imperfections. The service ...

Lennar responded:
Hi, we appreciate your feedback and apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Poor experience

  • Viktoriya T.
  • Verified HomeBuyer
  • April 11, 2021
  • Raleigh, NC

Very poor experience! Big, arrogant builder, has no interest in the customer, you are just a little number.

Lennar responded:
Hi Viktoriya, thank you for sharing your review. We would like to apologize for any disappointments you have experienced during your new home purchase. If there are any outstanding issues you have that need additional follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

I bought a model home from Lennar.

  • Shirin P.
  • Verified HomeBuyer
  • April 08, 2021
  • Lilburn, GA

They gave me windows that are damaged and refusing to fix it, garage floor uneven , sheetrocks with holes in it, horrible workmanship, their refusal to fix anything. It is appalling. Do not buy from Lennar.

Lennar responded:
Hi Shirin, we would like to thank you for taking time to share your experience. We are sorry to hear about the items you have outlined including the damaged windows, finishing workmanship, and follow-up from the team. If you would like us to follow-up on any outstanding issues, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Your poor customer service

  • Maria P.
  • Verified HomeBuyer
  • April 08, 2021
  • Hockley, TX

Read my complaint with the BBB

Lennar responded:
Hi Maria, thank you for the review. We apologize for any issues you have experienced regarding customer care. We will continue following up on your open case, but if there are any additional details you wish to include please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - I gave my review.

  • John R.
  • Verified HomeBuyer
  • April 08, 2021
  • Crandall, TX

I gave my review. The Truth is the Truth. This home purchase has been a train crash from the start.

Lennar responded:
Hi John, thank you for your review. We are sorry to hear about the issues you have experienced throughout the entire process of purchasing your new home. Please reach out to us at corporatecustomercare@lennar.com with any outstanding items requiring attention, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Rushed new build

  • Anonymous
  • Verified HomeBuyer
  • October 07, 2020
  • Austin, TX

If Lennar had spent just 1 or 2 more weeks rather than rush to close the home before the end of their fiscal quarter and month, the home would have been in a better quality. Same issue with everybody in the neighborhood. Lennar definitely preyed on the goodwill and naivete of first time home buyers and dangled the 1 year "bumper to bumper" warranty to get their inventory sold. First time home buyers beware! I would not recommend a Lennar/Village Builder new build to anyone. Thankfully, the issues are fixed one by one and the home is in great shape now.

Lennar responded:
Hi, thank you for your review, we appreciate the feedback. We would like to apologize for any frustrations you experienced with your new home. If there are any items you would like us to follow up on, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 0

Value 2

Responsiveness 0

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