Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21880 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Good design for a small 2 bedroom home with 2 car garage
- freddy l.
- Verified Homebuyer
- September 02, 2021
- Las Vegas, NV
In general I'm happy with the purchase of my home. It's a perfect size for a couple with no kids. Love the balcony and the fact that I can see the sunset all year around. The open plan kitchen-living area is another plus. There are some things that are not the best such us: - Master bedroom could've used an extra A/C duct. One is not enough and it could get uncomfortable at night time. The smaller bedroom has the same duct, but it is half the size of the master, and get really cool and nice. - Master walk-in closet is very small, so the second bedroom closet has to be used by my partner.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 3
Sales representative was excellent!
- Cynthia L.
- Verified Homebuyer
- September 02, 2021
- Littleton, CO
These homes are good for first time buyers, who are not particular about quality. Although, this home cost over half a million dollars! I think it was overpriced for the the quality of the materials and the size of the home.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Lennar - Alicia in sales was very supportive and Dave in aftercare saw
- Marie-Claire H.
- Verified Homebuyer
- September 02, 2021
- Bonney Lake, WA
Alicia in sales was very supportive and Dave in aftercare saw to getting everything fixed before move in.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
ITEMS NOT COMPLETED BY LENNAR, WHICH THE HOMEOWNER NEEDS TO DO THEMSELVES.
- Michael G.
- Verified Homebuyer
- September 02, 2021
- Lakewood Ranch, FL
Finding out that Lennar didn't run the gutters past the side entrance door,( in the villa's) has more people angry and disappointed than anything I have heard (including myself). IT MAKES NO SENSE NOT TO RUN THE GUTTER AN EXTRA 30 FEET AND THAN FORCE THE HOMEOWNER TO SPEND $500 TO HAVE IT DONE, IS BAD BUSINESS, DISAPPOINTING AND EMBARRASSING. Its the first thing I comment on when someone asks me about my new Lennar Home. Lennar also doesn't "seal" the granite counters, again forcing the homeowner to do it themselves, which again only makes us feel like Lennar was just trying to cut their ...
Lennar responded:
Hi Michael, thank you for your review. We are sorry to hear about the frustrations caused by the gutter and countertop installation in your new home. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Lennar - Very happy with my purchase!
- John O.
- Verified Homebuyer
- September 02, 2021
- Naples, FL
Very happy with my purchase!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - We did a virtual build and our consultant Karl was great about
- Deborah G.
- Verified Homebuyer
- September 02, 2021
- Summerville, SC
We did a virtual build and our consultant Karl was great about keeping us informed along the way.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Leroy & Sonya
- Michael H.
- Verified Homebuyer
- September 02, 2021
- Myrtle Beach, SC
Outstanding professional approach with great communication skills
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
To fast production, not grade A quality of work.
- Anonymous
- Verified Homebuyer
- September 02, 2021
- Kissimmee, FL
E for everything is not necessarily a good thing.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - We are very pleased with the layout of our home and the location,
- Anonymous
- Verified Homebuyer
- September 02, 2021
- Beltsville, MD
We are very pleased with the layout of our home and the location, however, the home buying experience was terrible. The Lennar sales team did not take us seriously. The individual that worked with us during the sales process told us that there was only one “stick” left of homes in our price range… after a week of back and forth we found out that this wasn’t true, and there were two additional sticks that were unsold. They laughed at our questions and worries over making such a large investment in a home, knowing that we are first time home buyers, and said that this nearly $400k purchase ...
Lennar responded:
Hi, thank you for taking time to write this detailed review. We would like to apologize for the frustrations and issues you experienced during the buying process of your new home. Additionally, we are sorry to hear about the multitude of items that had to be corrected following close. If there are any items requiring additional attention or anything else we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 4
Just loved the style of the home
- Valerie N.
- Verified Homebuyer
- September 02, 2021
- Plumsted Township, NJ
It’s a great buy for the money. This home is a place that I know either me or my husband could stay at if something happened to one of us also it’s easy to get around inside.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Lennar produced a quality product, in the timeframe they presented.
- Audrey M.
- Verified Homebuyer
- September 02, 2021
- Punta Gorda, FL
Lennar produced a quality product, in the timeframe they presented. They have been responsive through every step of the process. Highly recommend and wouldn’t hesitate to purchase another Lennar home in the future.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar provides many upgraded options in their base price.
- Edwina R.
- Verified Homebuyer
- September 02, 2021
- Charleston, SC
Lennar provides many upgraded options in their base price. Great deal on a really nice home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Covid shortages seemed to affect some of the quality.
- Anonymous
- Verified Homebuyer
- September 01, 2021
- Westfield, IN
Covid shortages seemed to affect some of the quality. Shortages on certain building items have shown up with the make-ups not fitting properly etc. They attempt to correct but product shortages continue and have hampered them.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Willingness to help with any concerns to make sure you are completely satisfied with purchase.
- Wanda E.
- Verified Homebuyer
- September 01, 2021
- Hanover, MD
I would recommend Lennar builders to my family and friends. Even with the minor hiccups with workmanship, they make sure you are completely satisfied with your home purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Sick and tired of lies
- Sheila H.
- Verified Homebuyer
- September 01, 2021
- Gastonia, NC
Call me at 7046162685 and I'll share all the bad experiences
Lennar responded:
Hi Sheila, thank you for taking time to write a review. We are sorry to hear about your poor experience and any frustrations you have faced. If you could please send us a message at corporatecustomercare@lennar.com, we will have the appropriate associate follow-up with you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Still trying to get some warranty issues resolved, has taken
- August N.
- Verified Homebuyer
- September 01, 2021
- Humble, TX
Still trying to get some warranty issues resolved, has taken over 2 months and still not satisfied with results.
Total Score 3
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar - Sales staff, construction process, and issue resolution all have
- John K.
- Verified Homebuyer
- September 01, 2021
- Westfield, IN
Sales staff, construction process, and issue resolution all have been too-notch!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - It values much more than we expected.
- Xiaoling M.
- Verified Homebuyer
- September 01, 2021
- Kissimmee, FL
It values much more than we expected. Thank you very much!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Listened to our needs for certain changes in what we wanted.
- James C.
- Verified Homebuyer
- September 01, 2021
- Pahrump, NV
If you see something that needs be looked at early they are on it to try to fix it. Like the way they explain things to you and make sure you understand as they build.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Robbie Christy, contract supervisor, Warranty department Shawn Mallard we’re both outstanding
- Helen G.
- Verified Homebuyer
- September 01, 2021
- Wimauma, FL
Lennar has always been my choice in a builder. The home in Northern Va. was a Lennar home and stood the winter elements. I have had excellent experience with them
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Staff
- ALEXANDER C.
- Verified Homebuyer
- September 01, 2021
- San Antonio, TX
Some of the staff was very helpful. I was able to call a few at past work hours and they all answered my call and called me back to follow up making sure everything was taking care of.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - Love my home and the neighborhood
- Adriana R.
- Verified Homebuyer
- September 01, 2021
- New Braunfels, TX
Love my home and the neighborhood
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - I have had a problem with the grading of my garage since I moved
- Faye B.
- Verified Homebuyer
- September 01, 2021
- Charlotte, NC
I have had a problem with the grading of my garage since I moved in 4 months ago. Now I’m just being ignored.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Lennar - The process is fast, but this tendency reduces quality.
- Dalissa C.
- Verified Homebuyer
- September 01, 2021
- Hudson, FL
The process is fast, but this tendency reduces quality. No buyers remorse, but be prepared to have to possibly deal with issues right after moving in to the home. For me it was replacement of the exterior water pressure backup spout, repairing a roof leak, and broken doorbell chime. I notice other minor things pointing to lower quality of work like crooked windows for example. But I am still happy with my purchase as any issue I encounter so far they do service eventually. I moved in 4 months ago.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - For a production home, we are very satisfied overall.
- Claire G.
- Verified Homebuyer
- September 01, 2021
- Carlsbad, CA
For a production home, we are very satisfied overall.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
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