Lennar Reviews

Very poor workmanship. Things are broken, and the builder is reluctant to fix them

My home buying experience was loaded with delays and disappointments. The quality of these houses is also not very good. I would look at moving somewhere else if I had to do it over again.

No quality on materials, no good finishing, no response on issues after closing.

Probably the worst craftsmanship I have ever seen. When you complain about it they basically tell you to close or they will fine you. It has been almost 2 months they still haven’t fixed drywall, paint, tiles, cabinets. James, Kyle, Stephanie all bad. They want the sale and that’s it. Kyle has to be the worst. Took go through the house and see the terrible job and put a stamp of approval is terrible what they do to the consumer. But as the manager Stephanie (I think her name was) it’s all about closing on homes for the investors. They’re mentality is don’t worry about the product being put out just close as fast as possible. Go with a different builder ... More

The experience was not really good did not keep us updated with the home, and closing was a mess.

Lennar is extremely unresponsive and quaility of work is poor. I would never buy from Lennar again. I just did a walk-through with BTI Parnters at Marina Pointe. Their attention to detail was night and day comparted to Lennar.

Overall very bad experience!!! I never ever recommend to anyone to buy Lennar Home and whole team is sucks! They play lot of Gimmick to buyer. Worse Sales Team , always delay in response and then same word every time " sorry" , I forgot! Mortage Team is same and be like , I don't care. If you have q's!

Agreed to buy home at $30k at 3.99%. The morning of closing they changed rate to 4.79%. Have made 7 warranty claims in 3 months. No windows in back of home that open. Cracks in the ceiling. The underwriting process was awful.

I FULLY REGRET MY PURCHASE. Overall the look is great, but when you look closely at the workmanship it is very shoddy. Shower stalls with tops not finished or caulked, major skips of caulking in showers, uneven & very noisy floors, steps that are slopped from boards with major cracks (which were attempted to be covered with caulking), boards cut too short and filled in spaces with caulking, first floor is VERY COLD, temperatures as low as 46 degrees, chips in all shower stall floor pans and in tub, cabinets not adjusted correctly and hit into walls & appliances, damaged appliances, kick-boards under all cabinets not finished, ends of 1/4 trim boards not painted, coat closet depth too small and hangers can't be hung, thus worthless as a coat closet, damaged door to HVAC room, no thresholds in bathrooms so you can not put a rug on the floors, advertised as "luxury homes" but NO TOWEL RACKS in full bathrooms, kitchen sink with dents, kitchen cabinet with 7" split in wood, seals around exterior doors so bad that the wind coming in will blow out matches, paint & caulking drips on shower tiles, water temperature cold requiring adjustment, and many more issues. After 4 months only a couple of issues resolved and not getting responses from Lennar representatives. I would not recommend buying a Lennar home. My last two new homes were built by Ryan Homes, I had only a couple of issues and they were fixed timely. I'm just astounded at the shoddy work by Lennar and per my neighbors they have the same issues. ... More

Let me just say the only person that helped in this whole transaction was Celia. The worst experience was Lennar Mortgage (Christina Z), will NEVER recommend this lender and especially Christina! Dave the "walk through" guy was horrible!!! We never got a proper walk, unless you call a 6 minute walk proper? We were left figuring out how to work everything and search for instructions, still don't have the a/c warranty after asking more than three times... Still going through problems from lies told by Lennar. NEVER WILL RECOMMEND THIS BUILDER/LENDER!!!!!!!

The cabinet is very low quality compare to what the rep told me i will received

The closing process was a disaster. The house was not complete by the closing. I moved in 2 months ago and still trying to get things fixed that were noticed at the walk through prior to close. I have been disappointed at every step of this process.

Home was not ready for closing! Still waiting for items to be addressed 2 month after closing.

Simply stated, our experience has been dreadful.

If I could give no stars I would. From the second we filled out an application, the rest of the process went lower than rock bottom. We spoke to our finance person (Mary Jo) ONE time and that was after calling/emailing numerous times. I finally reached out to Ali (man in the model home) letting him know that we have been trying to get ahold of her with no call back. This happened several times as we did have questions along the way because Mary Jo NEVER updated us on ANYTHING. The one time she did talk to us she rushed us off the phone stating she was very busy. Ma'am we are all busy, so you saying my 6 figure house application to help your company doesnt matter? yea, ok. We really wanted this house and thats the only reason we proceeded. Ali was well aware of our frustrations through out the entire process. Finally our house was done being built and our FISRT walkthrough came up which went well. Of course, SOOOOO MANY missed things on the painters part, flooring, and cabinetry. There were several places that were not painted...at all..did not even have texture on them. Pieces of vinyl flooring did not touch each other leaving concrete underneath exposed. When we asked about it to the construction manager, Bart, he said there is nothing they can do about it. The cabinetry had several and noticeable scuffs and scratches on them. They said the painters can touch them up. about a month prior to the tentative closing date they gave we tried and tried to see about when closing would be and no one ever reached out to us. We spoke to Ali and he stated it would be a virtual closing. (made sense because our previous home was closed virtually) A week before our closing date they call us asking us if we could COME IN the next day to close. They said they dont know why they said would tell us we would close virtually. We asked for another day and they said they is the only time we can close. So now they inconvenienced us because we cannot just take off on our schedules like that without notice. We gave them a time and they said to come in and they will try to work us in. At this point, we were beyond frustrated and just wanted it to be over. We went in and never saw Mary Jo (who they said we would close with). Once we closed we went to the house to find about half of the touch ups completed. No touch ups were done on the cabinets and the paint jobs were sloppy (had drips on flooring and some spots were not painted at all). Of course we couldnt do a "Final walk through" before closing because they stated they are working on the mistakes found and no one knew when we would close. Also, Please check your fencing. They use a nail gun and on week 1 of being in the house the fence boards were coming off. We went and had to put screws in every one of them. My advice would be to use Lennar as last resort. I know these houses are thrown together over night and use different contractors for different tasks but if they would all just take their time and take pride in their work and not have someone always have to come behind them to correct their poor workmanship then they might actually have received a better review. Overall it was a horrible experience for us. Please use this review to know what to look out for so you can have a better process than us. Again, we had no choice. ... More

The initial purchasing process was pretty straight forward. Our sales rep was extremely nice and progressional/helpful. We agreed to purchase our home and sent in our earnest money. Fast forward a few months later, we lost communication with our rep and we later found out she had left the company for undisclosed reasons. Fast forward even more and we are approaching closing. Our initial orientation walk through was “ok” but we noticed MANY MANY MANY issues with the home from a cosmetic and attention to detail standpoint. There were extensive issues with poor paint job/baseboards in poor condition/dust and dirt everywhere/paint on carpet/nails through cupboards and noticeable through the painted drywall/poor caulking/misaligned cabinets and doors just to name a few. Now many issues were resolved by closing but it was almost as other issues popped up which were not addressed. It is unfortunate, even though they state that the homes have a set timeframe to finish it was clear that our home was either rushed due to it being near the end of their fiscal year and/or the subcontractors hired to complete the job blatantly did not care about the quality of their work or were rushed as well. They are all adamant that they “do not know how much the homes cost” but that is an absurd statement. They also use lower end materials in regards to baseboards/window trim and paint. We also paid for the upgraded “luxury” package or something like that but it sure didn’t feel that way. The price should not matter but if you are paying for a certain price than I think it’s fair to expect a certain standard and Lennar does not meet those standards as promised. I would not recommend Lennar to any new home buyers. The quality of home is subpar and does not live up to what was promised. ... More

Quality of workmanship&materials: A window was covered with sheet rock and went unnoticed until weeks after closing. Another builder acknowledged and took care of the issue. Painters were super messy, lots of paint dripping throughout the house. Did not hear from my builder. Trustworthiness: There was not a good repore with my last builder and I did not trust him. There were no apologies made for the mistake, he was not willing to suggest or recommend any product for grout; or provide model or serial numbers for appliances to be registered after taking pictures and saying they would send it to me. Value for the price paid: the increase in cost from the start of building the community to closing coupled with the interest rate was overpriced. Responsiveness to issues: From the sales representative to the last builder, not one apology took place. It felt like a cover up. The sales rep sent us the wrong closing date creating scheduling conflicts for appliances and cable. Had the one builder not corrected the window issues I don't believe my builder would have said a word. I believe he lied and said he sent the builder to fix the window. The conversation we had with the builder did not line up with that statement. This is our 5th home, the smallest, the most expensive, and the worst customer service. ... More

This was the most unorganized build I have ever had. I used Lennar mortgage and title, thinking it would help communications. However, none of them seemed to communicate nor even know what the other was doing. I had unbelievable issues at every step. My closing was a disaster of miscommunication and they ended up missing 2 pages for me to sign. Then hounded me to sign the pages and fedex them. I have very obvious damages, which were just ignored until after closing and are now “warrenty”. Including a dropped dryer with the back dented in. The grinding noise made me call GE. These are just a few of my issues. The local warranty man makes me very uncomfortable as he keeps asking to be invited to my hot tub. ... More

So many things broken poor job v careless, around Christmas I had leaking ceiling that’s was sat someone came on Tuesday since they waited I had another leak in bedroom wet carpet, couldn’t find a leak , left different people came days later opened up more ceiling and wall upstairs bedroom what happened was when they were installing the ceiling they hit with the nails sprinkler system pipes which made the leaking happen, I had so many things to fix in this place they still working on it , if I would know new house was like this with so many issues I no would never buy this place, v poor job people that are doing the inside work are not Qualified people . ... More

We have been given 6 different closing periods. We finally closed after being offered an incentive because you needed to close out their year end books. We still only have a TCO but no CO due to a list of 20 items that need to be fixed: we have no shower in the master, electrical switches that don’t operate anything, half the doors are missing, moldings are missing, it had to be replastered and needs painting, cabinets need to be fixed, tiles are chipped, front door needs to be sealed, plus other issues. According to the amended contract the unit was supposed to be completed January 1/23 we are now bringing it to arbitration. When we voice issues and concerns to sales or construction team managers we are ignored or told what we want to hear but with no positive results. We had planned on renting our home out for the season but have lost that opportunity due to the home being in finished. All of our neighbors are frustrated as well and I will not be recommending this builder to anyone in the future. ... More

Lennar is horrible. Offered an outrageous interest rate. Had us do a walkthrough when the house was nowhere close to being ready. Rude and unaccommodating staff. Extremely stressful and disappointing experience.

Was really excited to buy my first home and everything seemed great at the beginning. That was about the only good experience. From the buying experience, to the build, to the close, everything was a nightmare and I would never recommend Lennar to my worst enemy. The title office called me as I was on the way to close telling me I owed more money, literally as I was driving there after being told multiple times I owed nothing more. "Glitch" in their system was the excuse. The house was unfinished when I moved in, and is still unfinished. Almost all of my kitchen cabinets are broken or missing, cracks in tiles, bathroom cabinets broken, showers unfinished, granite countertops not sealed, cheaped out on a bunch of materials that most of the neighborhood got but I didn't, because they "ran out of material" to do my garage floor, cabinet handles, brick wall outside, etc. The construction manager Travis literally told me he was going to fight me if he saw me outside of work because I told them they were doing a bad job after being patient for months and understanding all of their push backs and excuses for not getting the job done. The list goes on but this is just the stuff off the top of my head after being in the home for two months. Again, get as far away from this builder as you can. They hide behind their contracts and take ZERO pride in their work/customer service because they know there is nothing you can do to them after you sign your life away and give them the down payment. RUN. RUN. RUN. ... More

My new home was delivered unfinished. No follow-up on when things will get fixed. To name a few issues of MANY, my kitchen is unfinished, closet doors were not painted correctly, all doors are damaged, concrete floors in porch and patio are ruined, and after closing, we found out there is no infrastructure for the internet (we live in a "connected ultra wifi community."

Inspect your home thoroughly before closing! Workmanship issues may not be covered under their very lmiited warranty.

Our experience with Lennar builders was bad from start to finish. We were pressured into a walk-thru before the house was completed. This resulted in additional pressure to close before the end of the month and before fixes were complete. We were told during the walk-thru that we would be supplied touch-up paint, which we didn't receive. We have asked several times for specific color names that were used and still have not received. Attention to detail on the finishing of the house was poor, obviously the constrution manager didn't care in shotty craftsmanship. We've had nothing but trouble with all the technology included in the house. We've reached out several times to the custumer care specialist, who refused to return calls or help in any way. Our sales person was relocated to another development, therefore, was not in a position to help with any questions we asked. On the day we closed, which everyone knew was happening, our keys were locked in the sales office with no one working that day to get them. The auto emails have overwelmed my inbox, from Lennar Mortage to the customer care person and there is no way to stop them from coming. We hope the home warrenty process is better than the building process! This was our first experience building a house and unfortunately we had a terrible experience with Lennar!! We would not recommend Lennar to anyone else. ... More