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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19315 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19315 Reviews in All Areas

Star Rating Breakdown

5 ★ 8001

4 ★ 3638

3 ★ 3244

2 ★ 2057

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

My backyard is a swamp

  • Anonymous
  • Verified HomeBuyer
  • March 13, 2025
  • Snellville, GA

I have a “swale” in my backyard that remains constantly wet, regardless of dry weather. Despite multiple dry days, the area never dries out. When I walked outside, I found not only standing water but also frogs and mosquitoes breeding in what has essentially become a stagnant puddle. I was assured by the builder and the seller that it was nothing to worry about but the issue has become worse and no one seems to want to help resolve the issue.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home.
If you would like help following up with this concern, please send an email to CorporateCustomerCare@Lennar.com with details of your concern and referencing this review.
Sincerely, Lennar Corporate Customer Care.

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

From jan 17 since the day we closed we have been following up for street lights with no resolution as of now ie 12th march 2025

  • Sneha M.
  • Verified HomeBuyer
  • March 12, 2025
  • Peoria, AZ

Till we closed everything seemed good later for all complaints we are just being ignored

Lennar responded:
Good afternoon Ms. Sneha, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer beware

  • Denise C.
  • Verified HomeBuyer
  • March 12, 2025
  • Conway, SC

Home built poorly and cheap they are just out yo make a quick buck. Mo one tells you anything or explains things to you. Will never purchase a Lennar home again.

Lennar responded:
Good morning Denise, Thank you for sharing your feedback with us. We are sorry to hear you felt lost during your homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Low quality, didn't fix any findings from the inspection, lots of issues

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2025
  • Edmonds, WA

Low quality homes. Lennar accepted third party inspection so we did. The inspection report is up to 50 pages but Lennar didn't fix any of them. We moved in with a house of hundreds of issues. We have been filing claims with the first year warranty every week since we the closing date. Lennar rejected some warranty requests out of no reason, and their customer care representative never answers the phone call. Don't choose Lennar in WA.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you have experienced. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review, so that I can share it with upper management for their review. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2025
  • North Fort Myers, FL

I would not recommend buying a home from Lennar. The materials used in their construction are extremely cheap, resulting in numerous issues that they refuse to fix. Poorly finished walls due to defective materials. If you're looking for a high-quality, well-built home, I strongly suggest exploring other builders.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced with your new home. We hope that moving forward, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Next

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2025
  • Peoria, AZ

I would find another builder.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

AWFUL AWFUL EXPERIENCE

  • Adam B.
  • Verified HomeBuyer
  • February 26, 2025
  • League City, TX

My wife and I met with the sales rep, Amanda and go preapproved shortly after applying for a Lennar Home Loan. From there, we submitted the required documentation requested by the Mortgage Loan Officer, Christian. We submitted all documentation within the requested time frame and sent the earnest money almost immediately. When our close approached, everything fell apart. We had our inspection a week prior to our close date. We got in touch with John regarding what we would like to be done prior to close. This included the cracked driveway being broken up and re-poured. Upon my wife discussing ...

Lennar responded:
Good morning Adam, thank you for bringing this to our attention. We sincerely apologize for the challenges you experienced during your home-buying journey. We hope to regain your trust as a homeowner and provide a better experience moving ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Bad -

  • Daniel D.
  • Verified HomeBuyer
  • February 25, 2025
  • Timnath, CO

Last day of my possession date, I was informed to paid a debt that was affecting the closing . They moved the posseisi date and I paid fees / extra cost of moving over the dates. Sad, before it seems no one was worry about me, just trying to sell the place .

Lennar responded:
Good afternoon Daniel, we appreciate you sharing your experience. We are sorry to hear that your purchasing experience did not meet your expectations. We hope that moving forward, we can provide you with an extraordinary experience as a homeowner. If you have any questions or warrantable issues, please do not hesitate to contact your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Worst experience

  • Siva V.
  • Verified HomeBuyer
  • February 25, 2025
  • Roseville, CA

Starting from sales manager to warranty services worst experience

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying and Homeownership journey so far. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Do not recommend Lennar

  • James G.
  • Verified HomeBuyer
  • February 25, 2025
  • Punta Gorda, FL

I was unable to close on the home I originally had built due to the home not being completed on time and several building issues including but not limited to water damage in every room and a large crack in the foundation that extended across the garage floor. I had to closed on a different home which I am now finding issues with.

Lennar responded:
Thank you James, for sharing your experience. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Bad experience

  • Walther Kenneth D.
  • Verified HomeBuyer
  • February 24, 2025
  • Orlando, FL

No honesty about the process, constantly giving incorrect information, a lot issues with the house. It was a nightmare of experience.

Lennar responded:
Good morning Walther, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

April

  • April C.
  • Verified HomeBuyer
  • February 23, 2025
  • Las Vegas, NV

This is the WORST house purchase I have experienced. This is a DIY loan and home purchase. There is NO personal contact - everything is done with text, email & e-docs. I was scheduled to close on Dec 9 but because the title wasn’t transferred I closed on Dec 23rd and I was not compensated for all my expenses I paid.

Lennar responded:
Good afternoon April, thank you for sharing your experience with us. We are sorry to hear that you felt there was a lack of personal contact. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Horrible experience

  • Katie C.
  • Verified HomeBuyer
  • February 21, 2025
  • Franklin, IN

I've been lied to continuously throughout the entire process and it's utterly disappointing that a company this large is this dysfunctional and dishonest.

Lennar responded:
Good afternoon Katie, thank you for sharing your feedback with us. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Salesperson did not keep up her word

  • Giovanni G.
  • Verified HomeBuyer
  • February 19, 2025
  • Plant City, FL

This was probably their easiest sale they had and even though i was very flexible with their demands it was not the same way from them. They moved my closing date without telling me juat days prior when they knew I had my airlines tickes purchased. They promised house will come with fans and it did not. Very disappointed about their service and how unflexible they were. Thwy sold a house so it is all what matters to them!!

Lennar responded:
Good morning Giovanni, and thank you for bringing this to our attention. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to contact your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Was not happy

  • Daniel A.
  • Verified HomeBuyer
  • February 18, 2025
  • Kissimmee, FL

Was not happy communication was kind of poor only thing that I recommend is really talking to the consumer and when you promise to do something or when you do a walk-through, make sure everything gets done before you sign anything went through a motorhome figured my kitchen cabinets were going to look like that and I end up Getting into my house. It was not what I wanted. And I moved into my house. I thought they will have the construction control next to me, but there’s two by fours laying out with nails on my grass nails all over the place trash the grass got lifted out about three times ...

Lennar responded:
Good afternoon Daniel, thank you for sharing your experience with us. I'm sorry to hear about the two-by-fours with nails left on your grass and the lack of cleanliness. If you have any questions or any outstanding warrantable issues, please do not hesitate to contact your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Hĥhhhhh

  • Anonymous
  • Verified HomeBuyer
  • February 12, 2025
  • San Antonio, TX

Houses not build good

Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We are sorry to hear that we did not meet your expectations. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Concrete issues all over the home, customer care doesn’t care customers, they only care about lennar

  • Archana B.
  • Verified HomeBuyer
  • February 12, 2025
  • Acworth, GA

Hello Team, Lennar is reputed builder but with zero quality on concrete. They basically don’t know how to use right concrete mix. Lack of engineering direction. All the appliances in our home are leaking. Ex : Refrigerator leak, Dishwasher leak. When we ask about concrete issues, customer service came and said sorry it’s a bad work may be done during the night time. We can’t do anything it is what it is. Customer service at lennar is there to support lennar, not the customers. They just don’t care about customers. This is our experience and feedback with Lennar with ...

Lennar responded:
Good afternoon Archana,
Thank you for sharing your review. We are sorry to hear the quality of your home has not met your expectations. If you would like to share details of your concern for us to review, please send us an email referencing this review to CorporateCustomerCare@Lennar.com. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not a good experience with Lennar.

  • Anonymous
  • Verified HomeBuyer
  • February 12, 2025
  • Piedmont, SC

My home buying experience with lennar was horrible.

Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We are sorry to hear that your home-buying experience did not meet your needs. If you would like to share details of your experience, please send us an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Bad AC smell

  • Antonio D.
  • Verified HomeBuyer
  • February 12, 2025
  • Crandall, TX

The Ac smells bad after one month of living here I was told I'm on myownfor 800 dollars in repair because the home warranty doesn't cover it. Shop elsewhere.

Lennar responded:
Good afternoon Antonio, Thank you for sharing your feedback with us. I am sorry to hear we have not met your expectations. I will be sharing your feedback with upper management for their review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Really bad coordination and communication

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2025
  • Greenville, SC

Really bad coordination and communication.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear about the poor communication and coordination. If you would like to share details of your experience, or if outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com so we can help you follow up. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Buying experience was not great

  • Rayad B.
  • Verified HomeBuyer
  • February 06, 2025
  • Statesville, NC

Paper work for closing wasn’t ready on time waited till the day before closing. And there were a bunch of mistakes. Then the day of the closing I had to sit there for way to long because they took forever to fix the mistakes! 10/10 will not ever go through lennar for a mortgage again!

Lennar responded:
Good afternoon Rayad, we appreciate you sharing your closing experience with Lennar Mortgage and apologize for not meeting your expectations. We hope that moving forward, you will enjoy your home and create beautiful memories in it. We look forward to earning back your trust as we strive to provide you with a better experience as a homeowner. In the meantime, for any general questions or warranty-related issues, do not hesitate to contact your local customer care team by submitting a request online through your Lennar account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Numerous rework tickets

  • April R.
  • Verified HomeBuyer
  • February 06, 2025
  • Land O' Lakes, FL

Closed two months ago and almost every single week after closing, we experienced issues with the house where we had to call the builder to send contractors out to make corrections. For the price we paid for the house, this is truly unacceptable.

Lennar responded:
Good afternoon April and thank you for sharing your feedback with us. We’re sorry to hear about the issues you have had with your new home. We truly appreciate your patience as we work to address these matters through warranty tickets. I’ve forwarded your feedback to upper management for review. For future questions or warranty requests, please continue reaching out to your local Customer Care Team by submitting requests through your Lennar Account. This ensures your concerns are documented and prioritized for a timely resolution. You’ll also be able to track the progress of your case in real-time and communicate directly with your customer care team. If you haven’t already, we invite you to download the Lennar Account App, which allows you to manage your home right from the palm of your hand. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Absolutely hate Lenner - Houston TX

  • Paul A.
  • Verified HomeBuyer
  • February 06, 2025
  • Hockley, TX

I hate Lenner. They use the cheapest materials possible, and the quality of life of the homes they build is horrendous. They have monopolized playing in our faces: foundation cracks, appliance issues, and no resolution from Lennar.

Lennar responded:
Good afternoon ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience

  • Ami A.
  • Verified HomeBuyer
  • February 05, 2025
  • South Elgin, IL

Worst experience of buying the home. Buying a new house is a big milestone for lots of people. The joy was taken away. Most of the staff was very unprofessional n not helpful. Worst was the mortgage department. Only good was walkthrough dept.

Lennar responded:
Thank you Ami, for sharing your feedback with us. We are sorry to hear your homebuying experience was less than satisfactory. ...

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

ABSOLUTELY DEVASTATING & ABUSIVE AT MANY LEVELS OF THE PROCESS OF HOMEBUYING FROM LENNAR!

  • Ronny D.
  • Verified HomeBuyer
  • February 03, 2025
  • Rancho Cordova, CA

We don't feel but we strongly believe that we have been deceived and defrauded by Lennar Homes, Lennar Mortgage, Lennar Title, etc. at almost every level of the transaction. Let's say I will be posting the details and better review with evidence on public sites with substantial evidence unless they fix our concerns ASAP! Lennar is very well aware of the blunders it has caused. We don't care that one part of the brand blames the other, etc. but the damage is done to us and some at an irreparable level. From our experience, we strongly believe that not only us but other homebuyers are ...

Lennar responded:
Good afternoon Ronny, We are truly sorry to hear that you had such a devastating homebuying experience. Please share details of your experience by sending an email to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

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