Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19045 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
19045 Reviews in All Areas
Customer Reviews
Liars
- Neil H.
- Verified HomeBuyer
- January 19, 2022
- Henderson, NV
Lied about picking options until after contract was signed. Then we were told we could not pick our options. Lennar lied to us on multiple issues.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - I hated my experience with Lennar and will never tGo through
- Parmsukhveer K.
- Verified HomeBuyer
- January 18, 2022
- Brownsburg, IN
I hated my experience with Lennar and will never t Go through this again! The lack of communication, the issues with closing, and all the little details and problems in my home like it all not being cleaned by my celebration walk. The carpets were t vacuumed, none of the windows were cleaned, scratches in my stainless steel sink as well as a dent in my refrigerator. Paint all over the breaker box. Leaves and dirt in my garage. Stains on the concrete in the garage. Almost every corner in my house is cracked. As well as the master bathroom shower. Even the doors/ walls and corners of my ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
How dishonest they were in giving projected settlement dates.
- Stephen R.
- Verified HomeBuyer
- January 18, 2022
- Ave Maria, FL
Builder is not at all responsible. Very slow to address issues.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Rushed product
- Cynthia V.
- Verified HomeBuyer
- January 18, 2022
- Woodbridge, VA
Lennar rushed their product. It shows in the lack of attention to details in their finished product. Also, closing was a nightmare.
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Do Not Recommend
- Melissa W.
- Verified HomeBuyer
- January 15, 2022
- Camas, WA
I really have nothing good to say about the experience. Lennar is very slow to respond to issues. I would absolutely not recommend asking for any upgrades as I promise those will get screwed up too. They have already moved on to building the next phase of homes and see little urgency in helping to fix issues with their existing homes. I hope my experience is unique but I don't think it is from what I understand. Good luck if you choose a Lennar home - you'll probably need it
Lennar responded:
Hello Melissa, thank you for sharing your experience. We are both sorry and disappointed with the poor service, slow response and lack of follow-through you received, especially during what should be a rewarding time for you. If there are outstanding items we can follow-up on or assistance we may provide, please don't hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Irresponsible project manager and low quality of workmanship.
- Shixiong L.
- Verified HomeBuyer
- January 13, 2022
- Mt Pleasant, SC
Irresponsible project manager and low quality of workmanship. My worst experience ever from buying a new home in years.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Lennar - TOO MANY ISSUES FOR A BRAND NEW HOME
- Rafael G.
- Verified HomeBuyer
- January 12, 2022
- Anaheim, CA
TOO MANY ISSUES FOR A BRAND NEW HOME
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
bad product in general. Rushed finishing. Really low level of standard
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Lake Forest, CA
Choice is theirs. But do not expect a lot. Quality might be lot lower than expectation of buyers. Everyone who saw my house felt sorry for me. And check their included GE appliances especially. Not even buyers choice but buyers will have to deal with the problem.
Lennar responded:
Hello, we appreciate your review. We want to apologize for your poor experience with quality and complications with your appliances. If ever there is anything we can do to help, please don't hesitate to let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Worst of the Worst
- Jose S.
- Verified HomeBuyer
- January 12, 2022
- Forney, TX
Mortgage process was more painful that an inquisition. Materials and workmanship is pretty cheap. House wasn't cleaned before handed over to me and it has way too many repairs that need to be done, the more toy look, the more you find. Won't recommend Lennar not even to my worst enemy.
Lennar responded:
Hi Jose, thank you for sharing your experience with us. We are sorry to hear about the poor experience you had during the mortgage process for your new home and following issues you have encountered. If you have anything outstanding that we can help with, please reach out to us at corporatecustomercare@lennar.com, and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lennar - Lennar charged my more than disclosures amount that I originally
- Gunasekaran S.
- Verified HomeBuyer
- January 12, 2022
- Merced, CA
Lennar charged my more than disclosures amount that I originally signed
Lennar responded:
Hi Gunasekaran, thank you for sharing your review with us. We are so sorry to hear about the discrepancies you have outlined and the frustrations this must have caused for you. If you would like us to follow up, please send us a note at corporatecustomercare@lennar.com and we will reach out to the appropriate team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Very disappointed
- Sonia P.
- Verified HomeBuyer
- January 12, 2022
- San Bernardino, CA
Very disappointed with the service I have received. I will not be purchasing with Lennar again nor would I recommend to any family or friends.
Lennar responded:
Hi Sonia, thank you for this review. We are sorry to hear about the poor service you have received from the team. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Attitude of sales guy,the disappointment with closing dates
- Victor A.
- Verified HomeBuyer
- January 12, 2022
- Crandall, TX
Seller wasn't the most responsive, has an attitude and seem like there was no accountability within the system when reported to higher ups. Closing moved 5 times, family stayed in an extended stay for 2months. Home orientation scheduled while home was not completed yet and then threatened for not completing orientation on an incomplete building. Displeasure about the whole process
Lennar responded:
Hi Victor, thank you for this review. We want to apologize for the incredible inconvenience and frustration your family experienced with the delayed closing of your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Not a single deadline was met.
- Derek S.
- Verified HomeBuyer
- January 12, 2022
- Friant, CA
If I had known what the home buying experience was going to be like with Lennar I would not have purchased a home with them.
Lennar responded:
Hi Derek, thank you for this review. We are sorry to hear about the numerous delays you experienced and frustrations this must have caused. If you have anything outstanding in which we could assist, please send us a note at at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Worst experience ever.
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Saint Cloud, FL
Customer experience worst i ever received.I close at the end of Nov 2021 i still have a bunchs of things they never finish.Cheap materials and a lot of bad things on construction.On the financing was not to bad.I dont recommend to anybody to buy Lennar.
Lennar responded:
Hi, thank you for sharing your review. We are extremely sorry to hear of the difficulty you faced with quality of materials and unfinished items. If you have remaining concerns that we may provide follow-up on, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Terrible.
- Morris K.
- Verified HomeBuyer
- January 12, 2022
- Venice, FL
Terrible. Lots of confusion. Aggressive sales tactics. Lieing. Etc. consider my options due to gathere evidence.
Lennar responded:
Hi Morris, thank you for sharing a review. We are sorry to hear about the issues you experienced throughout the buying process of your new home. Please let us know if there is ever anything we can do to help. Our team can be reached at corporatecustomercare@lennar.com and we will follow-up on any concerns. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Horrible Experience!
- David D.
- Verified HomeBuyer
- January 12, 2022
- Punta Gorda, FL
Poor build quality, lack of communication and Lennar attempted to bait and switch a few items that where in the sample model.
Lennar responded:
Hi David, thank you for taking time to share a review. We are sorry to hear about the poor experience you have faced with your new home. Additionally, we would like to apologize for the lack of and poor communication you have received during the entire process. If there is anything we can ever do to help, please send us a note at corporatecustomercare@lennar.com with any details you can provide and we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Lennar - Horrible house finishing.
- Anonymous
- Verified HomeBuyer
- January 09, 2022
- Hudson, FL
Horrible house finishing. Close in August we are in January and still waiting for things to be fix.
Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about the ongoing items that have required attention for your new home. If there are any items still outstanding, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - I had a horrible experience .
- Annette E.
- Verified HomeBuyer
- December 29, 2021
- Mount Holly, NC
I had a horrible experience . The sale of my home depended on my purchase of this home. I needed one more day but lennar didn’t care. They would not give me one more day. They told me they would turn around and sell it for more than I was buying it for. The paint is awful it’s a flat pain shows all the marks. In the bathroom caulk is missing around the floors. I fell that the home was built so fast that paying attention to details are missed. My grass now that’s another issue. I have holes in the back yard where grass is missing. I was told that someone would come roll it but never happened. ...
Lennar responded:
Hello Annette, thank you for your feedback. We want to apologize for the poor purchase experience and lack of follow up on the items you describe. If there are still items that need attention, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - We hears nothing but good things about Lenna but had trouble
- Tiffany P.
- Verified HomeBuyer
- December 29, 2021
- Zephyrhills, FL
We hears nothing but good things about Lenna but had trouble from day one due to Carlos.
Lennar responded:
Hello Tiffany, thanks for your review. We want to apologize for any problems you may have experienced since the purchase of your new Lennar home. If you need assistance moving forward you may reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Terrible experience
- Terry s.
- Verified HomeBuyer
- December 29, 2021
- Crandall, TX
I will never buy another lennar home and will make sure anyone I know or see looking into lennar hear how terrible this company is from the lies I’ve been told to how terrible the house was put together the builders drink on the job the loan officers don’t know what half of the stuff they send you is the person I did my final walk through with lied to me saying everything that needed repairing would be finished b4 I moved and wasn’t and he didn’t even submit requests for the repairs the home consultant I worked with was terrible didn’t give me any info at all and refused to submit a request ...
Lennar responded:
Hi Terry, thank you for your detailed review, we appreciate your feedback. We are both sorry and disappointed with the poor service you experienced. We are extremely sorry to hear about the unresolved items you describe. If there are any remaining items that need to be addressed, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Lennar - When spending as much as we spent there is a specific expectation
- Daniel F.
- Verified HomeBuyer
- December 28, 2021
- Chula Vista, CA
When spending as much as we spent there is a specific expectation when taking ownership. This home was not built with care. We are constantly finding issues that should have been found by the CM team. It is as if they are treating their home buyers as numbers. Hence, the demand is high so let’s pump homes out and if a homebuyer doesn’t like it and backs out, well we have a backlog of people that will. The only positive experience was Lennar mortgage with Felice. Other than that I would not recommend nor would I ever purchase a Lennar home again.
Lennar responded:
Hello Daniel, thank you for sharing your review. We would like to apologize for any disappointment you have with the construction of your home. If you have any items that still need to be addressed, you may reach us at corporatecustomercare@lennar.com. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Customer Service
- Jason P.
- Verified HomeBuyer
- December 15, 2021
- Sun City Center, FL
Customer service with various parts of Lennar were horrible and have no idea what the word communication means.
Lennar responded:
Hi Jason, thank you for this review. We would like to apologize for the poor communication and service you have experienced. If you would like us to follow up on anything, please send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Poor low grade appliances, low grade cupboards and shower board used in bathrooms.
- Joanne S.
- Verified HomeBuyer
- December 05, 2021
- Princeton, TX
I would like to see better quality materials used. Better workmanship. It didn’t seem like there was construction supervision.
Lennar responded:
Hi Joanne, thank you for taking time to write a review. We apologize for any disappointment and frustration you have faced with the quality of finishes in your new home. If there is anything we can help with going forward, please contact us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lack of communication
- Michael B.
- Verified HomeBuyer
- November 30, 2021
- Mount Holly, NC
Poor communication, broken promises, poor quality. I would recommend using a different builder.
Lennar responded:
Hi Michael, thank you for this review. We would like to apologize for any issues you faced with communication and final quality of your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Extremely poor quality control!
- Aleksandr S.
- Verified HomeBuyer
- November 30, 2021
- Erie, CO
Very large number of issues! Quality control is minimal to none!
Lennar responded:
Hi Aleksandr, thank you for the review. We are sorry to hear about the number of issues you have faced with your new home and subsequent disappointment this has caused. If there are any items that need further attention, please reach out to us at corporatecustomercare@lennar.com, and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
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