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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21880 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21880 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - We had a wonderful experience with Lennar and would recommend

  • Kaitlyn R.
  • Verified Homebuyer
  • August 17, 2021
  • Dayton, MN

We had a wonderful experience with Lennar and would recommend them to anyone looking to build a home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Fair price, closed on time have addressed all issues since moving

  • Thomas C.
  • Verified Homebuyer
  • August 17, 2021
  • Eastampton, NJ

Fair price, closed on time have addressed all issues since moving in .

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Until 2 weeks ago no one attempted to make repairs. Severe issues in fewer than 3 months (stove, garage door, a/c and a few more things). It doesn’t build a lot of trust to have new things break that early and no one repairs them for multiple weeks.

  • Jamal G.
  • Verified Homebuyer
  • August 17, 2021
  • Marietta, GA

The location is great for us, especially having a younger family. Neighborhood is great, but the list of inconveniences was longer than I anticipated.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Unsatisfactory

  • Anonymous
  • Verified Homebuyer
  • August 17, 2021
  • Austin, TX

I’ve moved in for 4 months, yet most of my repair requests prior to closing has been pending since then. Management is not doing their job on monitoring progress.

Lennar responded:
Hi, thank you for your review. We are disappointed and sorry to hear you still have outstanding issues from closing. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Lennar - Overall, Lennar was very responsive

  • Gersonice E.
  • Verified Homebuyer
  • August 17, 2021
  • Huntersville, NC

Overall, Lennar was very responsive

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 5

If there was a ZERO star review I would have selected it

  • Riad T.
  • Verified Homebuyer
  • August 17, 2021
  • Round Rock, TX

The sales person was friendly and helpful . However when it came to warranty work, totally non responsive on all levels unreturned txt messages , full voicemail boxes I cannot even leave a message and after several attempts I still got no response or follow up. I want to know what good is your warranty if nobody follows through . Very frustrating and I definitely will not recommend Lennar to anyone who wants to buy a house . How can I get somebody to honor your company's warranties

Lennar responded:
Hi Riad, thank you for sharing your experience with us. We would like to apologize for the lack of response and follow-up you have described. Please reach out to us at corporatecustomercare@lennar.com, with any issues still needing attention and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Sales Rep are good.

  • Anonymous
  • Verified Homebuyer
  • August 17, 2021
  • Bulverde, TX

Terrible Mortgage staff especially for being a first time buyer, lost me thousands of dollars for not locking me in when they were supposed to. Almost no communication, they really don’t care about you, you are just another number. Warranty People will tell you they will fix things and you have warranty but they don’t tell you what voids it and they will do whatever it takes to not fix anything… find gray lines, loops, etc. Very dishonest. Will tell you they will take care of something to your face and then never hear back from them again.

Lennar responded:
Hi, thank you for the review. We are sorry to hear about the issues you have outlined from the mortgage team to the support received from Customer Care. If you have any open items that need attention, please send us a detailed message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Responsive Customer Care and Home Readiness

  • Jared L.
  • Verified Homebuyer
  • August 17, 2021
  • Fort Collins, CO

Had a private inspector inspect the house prior to closing and he said it was one of the highest quality new builds he had inspected recently. Found very few items to note and those items were taken care of immediately. Since occupying the house, any issues that have arised have been taken care of quickly by the customer care service team and the project manager. Very happy with experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Good experience, very minor issues with the house all of them

  • Jose D.
  • Verified Homebuyer
  • August 17, 2021
  • San Antonio, TX

Good experience, very minor issues with the house all of them where resolved.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - We had a great experience purchasing through Lennar.

  • Jessie N.
  • Verified Homebuyer
  • August 17, 2021
  • New Port Richey, FL

We had a great experience purchasing through Lennar. Everything went very smooth

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Do not use Lennar

  • Anonymous
  • Verified Homebuyer
  • August 17, 2021
  • Riverview, FL

The only thing good about our experience with Lennar was the sales rep. She was very nice and extremely responsive and helpful. Once we closed on the house, Lennar seemed to not care at all. They got their money and they wiped their hands of us. There have been so many issues already. We've been in the home only 4 months and have had to make a claim with warranty over 10+ times. There seems to have been absolutely no oversight on the build and it shows.

Lennar responded:
Hi, thank you for the review. We would like to apologize for the frustration and disappointment you outlined regarding the number of warranty requests you have been forced to make in such a short amount of time in your new home. If you are still experiencing incomplete items, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can assist. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 3

Responsiveness 1

Lennar - Costumer Manager, Lance is the BEST.

  • Carlos M.
  • Verified Homebuyer
  • August 17, 2021
  • Davenport, FL

Costumer Manager, Lance is the BEST.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Overall, a good experience working with Lennar.

  • Anonymous
  • Verified Homebuyer
  • August 17, 2021
  • Austin, TX

Overall, a good experience working with Lennar.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - I live when companies make up for their mistakes.

  • Jorge L.
  • Verified Homebuyer
  • August 17, 2021
  • Converse, TX

I live when companies make up for their mistakes. At the end works for both parties

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Lennar - Honest and ethical home builder.

  • Colin B.
  • Verified Homebuyer
  • August 17, 2021
  • Buckeye, AZ

Honest and ethical home builder. Very responsive to the few minor issues we have called out. All resolved within about 1 week of escalation.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Our manager Steve, is an excellent human being.

  • Sanchita D.
  • Verified Homebuyer
  • August 17, 2021
  • Plainfield, IL

Our manager Steve, is an excellent human being. Very helpful and patiently always takes care of all our questions.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Our concerns were taken care of as soon as we reported something.

  • Scott K.
  • Verified Homebuyer
  • August 17, 2021
  • Eastampton, NJ

Our concerns were taken care of as soon as we reported something.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Cheapest materials ever.

  • Eileen W.
  • Verified Homebuyer
  • August 17, 2021
  • Punta Gorda, FL

Cheapest materials ever. Pool lanai screen with multiple rips weeks after closing.

Lennar responded:
Hi Eileen, thank you for taking time to leave a review. We are sorry to hear about your disappointment with the quality of materials in your new home. If there are any items that need further attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

The door frames did not meet the flooring when I removed the carpet. I had large gaps between the flooring and framework.

  • Mary A.
  • Verified Homebuyer
  • August 16, 2021
  • Wimauma, FL

I did not have the opportunity to talk with the builders as my home was already completed when I moved in. I am still trying to get the Survey and pictures for my home which has not been successful as I keep getting the runaround from Lennar. I have pictures of my neighbors homes and survey information but not mine. I was told to take my phone camera and take pictures of my home? It has been 5 months and I cannot do any work on my home until I get this information. So disappointed with Lennar and all the runaround I have been getting.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Lennar - The buying process was great.

  • Anonymous
  • Verified Homebuyer
  • August 16, 2021
  • Raleigh, NC

The buying process was great.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

High standard

  • Dilli A.
  • Verified Homebuyer
  • August 15, 2021
  • Aurora, CO

I recommend everybody to buy leaner home. this builder is more reliable in every aspect including customer service

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - The home buying process was easy.

  • Valarie T.
  • Verified Homebuyer
  • August 13, 2021
  • Arlington, TX

The home buying process was easy. Everyone was great to work with.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Good buying experience though not good service after sale

  • Kashiana S.
  • Verified Homebuyer
  • August 13, 2021
  • Apex, NC

The buying experience was great. Everything went smoothly and every response was quick. I feel that they delivered quality better than I anticipated. So it is a good value for money. However the post sale service is not so good. There was no guidance on the electronic security system and till date I have not seen any feedback on that. Even for small repair they have very rigid time schedule which means you need to take leave for getting anything in the house. So the happiness of getting good home got mixed up with poor service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 2

But with realistic expectations

  • Lynn J.
  • Verified Homebuyer
  • August 13, 2021
  • Escondido, CA

We are not first time home buyers. There are so many questions to be asked and make sure to get all those questions completely answered. The fees are very overwhelming and you need to understand all of it. We feel there has been broken down communications between subcontractors and Lennar. As homeowners it’s incredibly frustrating to purchase a new home, with no previous owners, and have many, many issues of improper and sub-level finishing of paint, kitchen cabinet, fan, shower, garage door, mirror and appliance issues. We all are paying crazy amounts of money to finish our homes and then ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Lennar - good serves and good houses

  • Thi H.
  • Verified Homebuyer
  • August 13, 2021
  • Ruskin, FL

good serves and good houses

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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