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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19315 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19315 Reviews in All Areas

Star Rating Breakdown

5 ★ 8001

4 ★ 3638

3 ★ 3244

2 ★ 2057

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Lennar Mortgage

  • Vincent R.
  • Verified HomeBuyer
  • January 16, 2025
  • San Tan Valley, AZ

Don’t go thru Lennar Mortgage. They are terrible and never respond. Never answer phones. Never get back to you. Had to almost pull out of buying the home.

Lennar responded:
Good morning Vincent and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process, especially with your mortgage journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Feedback

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2025
  • Buford, GA

Overall, bad experience through the process.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Incorrect sales information

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2025
  • Brooksville, FL

Terrible service from the sales person. Construction mgr was very responsive and fixed all issues.

Lennar responded:
Good morning and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process, especially with your sales agent. We are happy to hear that your construction manager was very responsive an fixed all issues. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

investor

  • Javier Antonio M.
  • Verified HomeBuyer
  • January 13, 2025
  • Pembroke Park, FL

real bad experience i will not recoment any one to buy a house fron lennar

Lennar responded:
Good morning Javier, Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We regret that your experience did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely Disappointing! Our move in experience couldn't have gone much worse.

  • Randall Lee W.
  • Verified HomeBuyer
  • January 13, 2025
  • Vail, AZ

The majority of the items we found on our walk through were not taken care of. One of the biggest problems was the block wall was left incomplete. The first 4 or 5 blocks and the very last block were installed and about 30 in between were missing. They fed us a few lies about why it wasn't finished but we were told they were not going to complete it and could just forfeit our $5,000 deposit and not take possession. We had to pay for it to be completed out of our own pocket. During walk through we found a floor tile with a chip that they promised to replace. When we came back for closing, we ...

Lennar responded:
Good morning Randall and thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered.
In the meantime, for any general questions or warranty-related issues, please do not hesitate to contact your customer care team by submitting a request online using your Lennar account. This will ensure your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Horrible!

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2025
  • Lowell, IN

Lennar is horrible, and I would never ever recommed anybody using this company. Everything was cheap. The dry wall work was a mess and never fixed. The vents and outlets were crooked. They put in the wrong bannister than what I was promised. The dishwasher didn't work the first day I moved in. Toilets consistently clog. Closet doors are always coming off the track. Stay away from lennar.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you've had with your home and for falling short of meeting your quality expectations. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience with Lennar start to finish

  • Varun A.
  • Verified HomeBuyer
  • January 11, 2025
  • Princeton, TX

We had the worst experience in home buying with Lennar in Princeton. The sales agent Connor Frank was rude, arrogant and held a lot of information just to make the sale. There were numerous issues with the house and the workmanship which were not properly addressed before closing. After closing there is no one interested in resolving the issues. Connor Frank is the worst agent you could possibly come across and Lennar is possibly the work builder to buy a home. They have stopped responding to calls and texts and do not want to resolve the issues even under the warranty.

Lennar responded:
Good afternoon Varun, Thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We take your feedback seriously and we would like to offer further assistance with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed.

Sincerely,

Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible Experience

  • Aaron R.
  • Verified HomeBuyer
  • January 10, 2025
  • Kissimmee, FL

I've bought two homes now, one from another builder. I can say that every step of the way with lennar was shady. First, your salesman, Brian was too pushy. He kept giving us deadlines during the home initial contract to sign and give a deposit. This isn't a professional way to conduct business when you pressure someone to sign such a large purchase. Next, your build process and the excuses involved as to why the construction was delayed was unbelievable. Lennar would not admit that the build completion was pushed due to a Lennar issue and not the cities even though we called and found the ...

Lennar responded:
Good afternoon Aaron, thank you for sharing your feedback with us. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Not recommended

  • Hira S.
  • Verified HomeBuyer
  • January 10, 2025
  • Rancho Cordova, CA

Very worst experience. Not recommended Lennar.

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We are sorry to hear it was your worst experience and we apologize for any frustrations you encountered. We're committed to improving your experience and would love the opportunity to earn back your trust. If you would like to share any further details, or if you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I have sent pictures of cracked toilet, moulding not attached, doors with no weather stripping, vents that blow cold air when the heater isn't even working. We have towels over doors. We have had doors that won't shut. Cabinets that the faces are warped.

  • Susan W.
  • Verified HomeBuyer
  • January 09, 2025
  • Carson City, NV

They are thrown together. Can't get anyone to get back to you. Have been promised twice they'd get the things fixed, twice they have not shown or contact to reschedule. Sent pictures twice but still nothing. Can't believe the way you are treated with problems. They are not quality built homes.

Lennar responded:
Good morning Susan, Thank you for sharing your feedback with us. We are sorry to hear we have not met your expectations. We understand how frustrating it can be not to hear back from customer care. If there are any outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible buying experience

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2025
  • Parrish, FL

LENNAR is the worst for customer service. This was my first time buying a home and they made my life difficult for a whole year. There is NO communication at all. When I finally did my final walk through of the house things still weren’t finished, I was told by the construction manager that he would take care of it but don’t tell them that he was doing that but he never did now I have to go through home warrant which is another hassle.

Lennar responded:
Thank you for sharing your feedback with us. We are sorry to hear you had to close on a home with some unfinished items. If you need assistance with outstanding items, please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com and include your contact information. This will allow us to follow up with the appropriate team who can work diligently to get everything completed. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not a good thing about the process. Just high price but low quality on deliverable

  • Yawo Jean Pierre K.
  • Verified HomeBuyer
  • January 09, 2025
  • Haslet, TX

Very low quality on material plus warranty people not helpful on coming to repair problem.

Lennar responded:
Good morning Yawo, Thank you for sharing your feedback with us. We’re sorry to hear the quality of the material fell short of your expectations. If you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

You need to hire new subs for the finish work inside

  • Micheal R.
  • Verified HomeBuyer
  • January 09, 2025
  • Seguin, TX

wasting my time with this survey

Lennar responded:
Good afternoon Micheal, We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, or if you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Long punch list

  • Shari P.
  • Verified HomeBuyer
  • January 09, 2025
  • Port Charlotte, FL

This truly hasn’t been a wonderful experience. Thank goodness we got a home inspection. We highly recommend that anyone interest in buying a Lennar home do the same. Thank goodness for Susan, she has been a very helpful through this ordeal.

Lennar responded:
Good morning Shari, Thank you for sharing your feedback with us. We are sorry to hear your experience has been less than satisfactory.

We look forward to having the opportunity to build back your trust. If you have any further questions or have a specific warranty issue to be resolved, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

They closed too soon to meet their end of year and they and thus the management team are not ready for residences

  • Tracy B.
  • Verified HomeBuyer
  • January 09, 2025
  • Punta Gorda, FL

I have had to live in a construction zone from day one. Could not even get to the elevator as workers were blocking the walkway on my floor cutting materials, carpet, etc. My very cheap dishwasher did not work and was not taken care of for 7 days. Poor quality work.all of the the bi-fold doors (6) looked like they were scraped through gravel at the bottom. The solution was to paint them, still frayed at bottom. Cheap and attention to detail very poor on everything. The trash was overflowing for a week and when I called about it I was told the trash collectors could not get to the dumpster ...

Lennar responded:
Good morning Tracy, we’re sorry to hear we have not met your expectations as far as quality and your experience as a homeowner has been less than satisfactory due to the ongoing construction. We understand your frustration with the current state of the development and apologize for the inconvenience. We truly appreciate your patience as the residential development ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

the overall quality is extremely poor. , closing on property -Horrendous.

  • Jayanthi P.
  • Verified HomeBuyer
  • January 06, 2025
  • Marlboro, NJ

The quality of the home is terrible, shower heads are cheap, appliances were the poorest quality available. The washer dryer are terrible. Never again will I buy a Lennar home ! The closing agent in NJ main office in Hillsbourgh was rude, did not even speak to me and would not even give me a pen to sign. He was late, the most obnoxious person I have encountered in a property deal. I have a large community of people and have been very vocal with my experiences with Lennar. Danielle and the plumber were excellent. Scott was helpful Allison the agent at PARC Marlboro was very rude , ...

Lennar responded:
Good afternoon ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Not happy

  • Pavan Satish L.
  • Verified HomeBuyer
  • January 04, 2025
  • San Antonio, TX

Not happy with most things at the home and the purchase experience

Lennar responded:
Good afternoon Pavan, thank you for taking the time to share your feedback with us. For any outstanding warrantable issues that have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so I can help you follow up on ...

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Jason

  • Steve A.
  • Verified HomeBuyer
  • January 03, 2025
  • Myrtle Beach, SC

They use the cheapest material and chip labors

Lennar responded:
Good afternoon Steve, Thank you for sharing your feedback with us. We're sorry to hear that the materials in your home did not meet your expectations. We hope to earn back your trust moving forward as we work to provide you with a Legendary Customer Care Experience.

Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed.

  • Thomas C.
  • Verified HomeBuyer
  • January 03, 2025
  • Gettysburg, PA

The tile started falling off the shower wall after 2 weeks. The microwave doesn't work after 3 weeks. LENNAR keeps saying it is homeowner maintenance. The carpet is so cheap you can feel the plywood under your feet.

Lennar responded:
Thank you Thomas, for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations. Your feedback is invaluable, and we would love to understand more about your specific concerns. Please feel free to reach out to us directly at CorporateCustomerCare@Lennar.com referencing this review, so we can work with you to address these issues and improve your experience moving forward.

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Awful Buying and Construction Experience

  • Patrick D.
  • Verified HomeBuyer
  • January 03, 2025
  • Estero, FL

The buying experience was awful, salesperson was not very helpful. No communication during the construction process at all. No clue what was going on and no questions answered. I spent a lot of money on a house and no one at Lennar cared for quality and craftsmanship. Why not spent a little more money on quality materials so the homeowner can move into a quality built house (ex. hurricane windows and doors in the entire house except front door glass, why?).

Lennar responded:
Thank you Patrick, for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. Your feedback is crucial in helping us improve the homebuying ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Roof leakage, plumbing leakage, gutter leakage. Door panels low quality. Plumbing bad workmanship

  • Musadiq S.
  • Verified HomeBuyer
  • January 03, 2025
  • Fishers, IN

I have very bad experience with Lennar new house quality and workmanship. Before clossing and after there are few major leakage on Lennar new house due to bad workmanship. Also during leakage Noone response to fix the issue on time. Low guality of interior door and kitchen cabinets. Low quality of and bad workmanship of plumbing faucet and plumbing contractors.

Lennar responded:
Thank you Musadiq for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

typically cutting corners in many items overall providing a bad experience to purchaser.

  • Praveen Kumar P.
  • Verified HomeBuyer
  • January 03, 2025
  • Buford, GA

Builder didnt share all the details of the property. After closing it has been 2 months and still didnt had mail box keys. Never this was disclosed till we close the home. No ETA for building swimming pool and cabanas that are in plan.. But still have to pay the full HOA amount which covers these maintenance costs. Overall I felt, chaulking is not done properly and when asked, the response is, it is standard. Have to escalate above some members I am interacting to get things done. Overall it left a very bad taste with this purchase experience.

Lennar responded:
Good afternoon Praveen, We truly appreciate your feedback regarding your recent home purchase with Lennar. We're sorry to hear about the issues with the mailbox keys and the issues with your HOA. We understand how frustrating the current state of the development can be, and we sincerely apologize for any inconvenience this has caused. Thank you for your patience as the community continues to take shape and ...

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

I regret buying it from Lenore one of the worst company I have ever dealt with every person I know looking to buy a house. I will tell them never buy from lennar .

  • Naimeshku P.
  • Verified HomeBuyer
  • January 03, 2025
  • Piedmont, SC

I regret buying it from Lenore one of the worst company I have ever dealt with every person I know looking to buy a house. I will tell them never buy from lennar I don’t know how this company is still in business

Lennar responded:
Thank you Naimeshku for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Don't buy they lie a lot

  • Anonymous
  • Verified HomeBuyer
  • January 03, 2025
  • Sharpsburg, GA

Poor quality, poor service, regret purchase

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst home buying experience

  • Leonard T.
  • Verified HomeBuyer
  • December 28, 2024
  • Summerville, SC

This was the absolute worst homebuying experience my husband and I have ever had. Please make note that this was the experience with Lennar mortgage. And does not reflect Lennar office and sales I counted 75 email communications from eight different people during the whole course of our mortgage experience. Lennar mortgage company is so unorganized. They did not answer questions that my husband and I had and we were constantly back-and-forth. They gave us wrong information. So needless to say this is the worst home-buying experience we have ever encountered. I don’t believe I will ever ...

Lennar responded:
Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with Lennar Mortgage. We hope that moving forward, we can provide a better and more enjoyable experience as a homeowner. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

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