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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Long punch list

  • Shari P.
  • Verified HomeBuyer
  • January 09, 2025
  • Port Charlotte, FL

This truly hasn’t been a wonderful experience. Thank goodness we got a home inspection. We highly recommend that anyone interest in buying a Lennar home do the same. Thank goodness for Susan, she has been a very helpful through this ordeal.

Lennar responded:
Good morning Shari, Thank you for sharing your feedback with us. We are sorry to hear your experience has been less than satisfactory.

We look forward to having the opportunity to build back your trust. If you have any further questions or have a specific warranty issue to be resolved, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

They closed too soon to meet their end of year and they and thus the management team are not ready for residences

  • Tracy B.
  • Verified HomeBuyer
  • January 09, 2025
  • Punta Gorda, FL

I have had to live in a construction zone from day one. Could not even get to the elevator as workers were blocking the walkway on my floor cutting materials, carpet, etc. My very cheap dishwasher did not work and was not taken care of for 7 days. Poor quality work.all of the the bi-fold doors (6) looked like they were scraped through gravel at the bottom. The solution was to paint them, still frayed at bottom. Cheap and attention to detail very poor on everything. The trash was overflowing for a week and when I called about it I was told the trash collectors could not get to the dumpster ...

Lennar responded:
Good morning Tracy, we’re sorry to hear we have not met your expectations as far as quality and your experience as a homeowner has been less than satisfactory due to the ongoing construction. We understand your frustration with the current state of the development and apologize for the inconvenience. We truly appreciate your patience as the residential development ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

the overall quality is extremely poor. , closing on property -Horrendous.

  • Jayanthi P.
  • Verified HomeBuyer
  • January 06, 2025
  • Marlboro, NJ

The quality of the home is terrible, shower heads are cheap, appliances were the poorest quality available. The washer dryer are terrible. Never again will I buy a Lennar home ! The closing agent in NJ main office in Hillsbourgh was rude, did not even speak to me and would not even give me a pen to sign. He was late, the most obnoxious person I have encountered in a property deal. I have a large community of people and have been very vocal with my experiences with Lennar. Danielle and the plumber were excellent. Scott was helpful Allison the agent at PARC Marlboro was very rude , ...

Lennar responded:
Good afternoon ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Not happy

  • Pavan Satish L.
  • Verified HomeBuyer
  • January 04, 2025
  • San Antonio, TX

Not happy with most things at the home and the purchase experience

Lennar responded:
Good afternoon Pavan, thank you for taking the time to share your feedback with us. For any outstanding warrantable issues that have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so I can help you follow up on ...

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Jason

  • Steve A.
  • Verified HomeBuyer
  • January 03, 2025
  • Myrtle Beach, SC

They use the cheapest material and chip labors

Lennar responded:
Good afternoon Steve, Thank you for sharing your feedback with us. We're sorry to hear that the materials in your home did not meet your expectations. We hope to earn back your trust moving forward as we work to provide you with a Legendary Customer Care Experience.

Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed.

  • Thomas C.
  • Verified HomeBuyer
  • January 03, 2025
  • Gettysburg, PA

The tile started falling off the shower wall after 2 weeks. The microwave doesn't work after 3 weeks. LENNAR keeps saying it is homeowner maintenance. The carpet is so cheap you can feel the plywood under your feet.

Lennar responded:
Thank you Thomas, for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations. Your feedback is invaluable, and we would love to understand more about your specific concerns. Please feel free to reach out to us directly at CorporateCustomerCare@Lennar.com referencing this review, so we can work with you to address these issues and improve your experience moving forward.

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Awful Buying and Construction Experience

  • Patrick D.
  • Verified HomeBuyer
  • January 03, 2025
  • Estero, FL

The buying experience was awful, salesperson was not very helpful. No communication during the construction process at all. No clue what was going on and no questions answered. I spent a lot of money on a house and no one at Lennar cared for quality and craftsmanship. Why not spent a little more money on quality materials so the homeowner can move into a quality built house (ex. hurricane windows and doors in the entire house except front door glass, why?).

Lennar responded:
Thank you Patrick, for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. Your feedback is crucial in helping us improve the homebuying ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Roof leakage, plumbing leakage, gutter leakage. Door panels low quality. Plumbing bad workmanship

  • Musadiq S.
  • Verified HomeBuyer
  • January 03, 2025
  • Fishers, IN

I have very bad experience with Lennar new house quality and workmanship. Before clossing and after there are few major leakage on Lennar new house due to bad workmanship. Also during leakage Noone response to fix the issue on time. Low guality of interior door and kitchen cabinets. Low quality of and bad workmanship of plumbing faucet and plumbing contractors.

Lennar responded:
Thank you Musadiq for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

typically cutting corners in many items overall providing a bad experience to purchaser.

  • Praveen Kumar P.
  • Verified HomeBuyer
  • January 03, 2025
  • Buford, GA

Builder didnt share all the details of the property. After closing it has been 2 months and still didnt had mail box keys. Never this was disclosed till we close the home. No ETA for building swimming pool and cabanas that are in plan.. But still have to pay the full HOA amount which covers these maintenance costs. Overall I felt, chaulking is not done properly and when asked, the response is, it is standard. Have to escalate above some members I am interacting to get things done. Overall it left a very bad taste with this purchase experience.

Lennar responded:
Good afternoon Praveen, We truly appreciate your feedback regarding your recent home purchase with Lennar. We're sorry to hear about the issues with the mailbox keys and the issues with your HOA. We understand how frustrating the current state of the development can be, and we sincerely apologize for any inconvenience this has caused. Thank you for your patience as the community continues to take shape and ...

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

I regret buying it from Lenore one of the worst company I have ever dealt with every person I know looking to buy a house. I will tell them never buy from lennar .

  • Naimeshku P.
  • Verified HomeBuyer
  • January 03, 2025
  • Piedmont, SC

I regret buying it from Lenore one of the worst company I have ever dealt with every person I know looking to buy a house. I will tell them never buy from lennar I don’t know how this company is still in business

Lennar responded:
Thank you Naimeshku for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Don't buy they lie a lot

  • Anonymous
  • Verified HomeBuyer
  • January 03, 2025
  • Sharpsburg, GA

Poor quality, poor service, regret purchase

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst home buying experience

  • Leonard T.
  • Verified HomeBuyer
  • December 28, 2024
  • Summerville, SC

This was the absolute worst homebuying experience my husband and I have ever had. Please make note that this was the experience with Lennar mortgage. And does not reflect Lennar office and sales I counted 75 email communications from eight different people during the whole course of our mortgage experience. Lennar mortgage company is so unorganized. They did not answer questions that my husband and I had and we were constantly back-and-forth. They gave us wrong information. So needless to say this is the worst home-buying experience we have ever encountered. I don’t believe I will ever ...

Lennar responded:
Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with Lennar Mortgage. We hope that moving forward, we can provide a better and more enjoyable experience as a homeowner. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

One Of the worst experiences I’ve ever had!

  • Taylor L.
  • Verified HomeBuyer
  • December 26, 2024
  • Jacksonville, FL

One of the worst experiences of new construction I’ve ever had. Quality of materials are subpar. Communication was lacking and the staff is absolutely rude. Had to fight to get a reinspection paid for because of Lennar’s negligence. They didn’t even have the a/c unit on during inspection and found a leak on initial walk through then found out on the second inspection from inspector that a/c breaker was not correct 30A instead of 60A. No exterior lights no interior lights in bedrooms. There were many more issues ans well! Absolutely worst experience I’ve ever had! Never buying Lennar again!

Lennar responded:
Thank you Taylor, for bringing this to our attention. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing Quality and Service

  • Anonymous
  • Verified HomeBuyer
  • December 26, 2024
  • Middletown, DE

I strongly advise against purchasing from this builder. The quality of construction is subpar, and they cut corners wherever possible. They use the cheapest materials, and additional bedrooms are not even equipped with proper lighting or electrical access for light. Basic necessities like a toilet paper holder are also not provided. Water leaks, particularly in the showers, are a persistent issue. Their portal for scheduling virtual appointments is unreliable, and they frequently close tickets automatically, claiming "no response from the user," even when that's not the case. The lack of ...

Lennar responded:
Thank you for sharing your feedback with us. We sincerely apologize for any issues you may have experienced during your homebuying journey and with your new home. We are actively working to improve the experience moving ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Negative

  • Bambi L.
  • Verified HomeBuyer
  • December 23, 2024
  • Surprise, AZ

There isn't enough space for me to list the issues with the home from day one.

Lennar responded:
Thank you for sharing your review, Bambi. We sincerely apologize for any issues you might have experienced during your Homebuying journey and your home. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Water leakage Repair reimbursement

  • Liu-Sheng M.
  • Verified HomeBuyer
  • December 19, 2024
  • San Diego, CA

Had a severe hot water pipe leak a day after moving in. Lennard’s customer rep assured us we’re not responsible for repairs, including a $790 third-party plumbing job on Sunday. Despite numerous email requests, Lennar ignored us.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced with your home. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Xin Li

  • Xin L.
  • Verified HomeBuyer
  • December 19, 2024
  • Austin, TX

post service is really bad

Lennar responded:
Thank you for your review Xin, Please don’t hesitate to contact your local customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Fast production, no attention to details and also rushing closing for no reason.

  • Francois S.
  • Verified HomeBuyer
  • December 19, 2024
  • Punta Gorda, FL

Terrible process. Rushed us into closing and had to postpone the closing 4 times because the house was not ready each time! Matter of fact.. even after postponing twice, we had our inspection done by an independent inspector and had over 140 items to be fixed/repaired or to be completed at that point! There were even trash and stuff everywhere in the house for the inspection! The layout of the house and the community plan attracted us there, but the construction experience was the worst we had in 40 years during which we built 3 other houses. They subcontract everything at cheap rate and have ...

Lennar responded:
Thank you, Francois for sharing your experience with us. We’re sorry to hear we did not meet your home purchasing expectations. We hope that moving forward, we can earn back your trust as we dedicate ourselves to providing exceptional customer care as a Lennar homeowner. If there were any questions or warranty requests, please don’t hesitate to contact your local customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Will Never Buy a Lennar Home Ever Again

  • Anonymous
  • Verified HomeBuyer
  • December 19, 2024
  • Greenville, SC

Lennar required me to use their mortgage company even though I had negotiated in the contract to use my own mortgage company. If I used my mortgage company, Lennar would not honor the contract by rescinding the negotiated $17k in Seller Concessions, or would cancel the contract and keep my $30k in Earnest Money. One month late, Lennar Mortgage finally got loan approval. But they wanted $10k extra in loan costs. I settled on an 8 1/4% interest rate, not paying the extra $10k, and closed 2 days before the end of the month. Lennar wanted to close before the end of the month, so they could make ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process. We understand how disappointing it can be to encounter issues with the mortgage process. We are committed to improving your experience and would love the opportunity to earn back your trust. If there are any outstanding issues or concerns, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review and detailing your request so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disappointing Communication and Invasive Finance Process

  • Paul A.
  • Verified HomeBuyer
  • December 19, 2024
  • Parrish, FL

Briefly, Communication throughout the loan, construction and closing process was poor - in some cases, non-existent. But Lennar will hold you to their dates with threats of penalties ... but when they miss a date, that's just how it is ... even if you had travel planned on those dates. The loan process was invasive as any process I've ever experienced; they should make the customer aware that an asset-based loan (which they don't offer with their promotions) would work for many customers vs. an income-based loan.

Lennar responded:
Good afternoon Paul, and thank you for sharing your experience. We sincerely apologize for any issues you may have experienced during your homebuying journey and with your new home. We hope to earn back your trust as we work hard to improve our ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Horrible.

  • Micah C.
  • Verified HomeBuyer
  • December 17, 2024
  • Apache Junction, AZ

From start to finish, Lennar lied, exaggerated, and undelivered on everything. I’ve left negative reviews on every single platform and will continue to do so.

Lennar responded:
Thank you Micah, for sharing your review. We're sorry to hear that you feel there has been a lack of transparency. We sincerely apologize for any issues you've experienced during your homebuying journey. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better homeowner experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

The only highlight to this experience was learning to never trust Lennar again

  • Anonymous
  • Verified HomeBuyer
  • December 13, 2024
  • Troutman, NC

I wouldn’t trust Lennar to build a tiny home for a dog. Let alone another home for me. The saleswoman lied and was terrible, the construction team lied and made excuses for everything, the craftsmanship of this entire home is complete trash. We requested our earnest back when the backyard fell in and were told no- when you all to date have done nothing to fix it. The soil is so terrible back there the trees behind the home can’t even withstand a normal rainy day.

Lennar responded:
Good afternoon. Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced during your homebuying journey. If you would like to share more details about your concerns, please send us an email to LennarNews@Lennar.com referencing this review so we can follow up with you. Additionally, in the future, if you have any warranty-related questions or items, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar: pay a million dollars for a home and still get nickel and dimed!

  • Hilary M.
  • Verified HomeBuyer
  • December 12, 2024
  • Morrison, CO

From our first engagement with Debra (where she talked to me like a moron who doesn't understand interest rates, despite the fact that I have a master's degree in economics) to our final walk through with Jon (where the construction manager tried to tell me that the cabinets were 'fine' even though one of the doors was the wrong size, a problem I had flagged three times for them), my experience with Lennar was sub-standard! The builder failed to communicate that they didn't have a water meter for our home, so we were stuck living with my parents for a month while we waited. After we moved in ...

Lennar responded:
Good afternoon Hilary,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear about the poor communication and the issues with the materials and construction quality. I have shared your concerns with upper management for review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Sales team

  • Robert G.
  • Verified HomeBuyer
  • December 12, 2024
  • Georgetown, TX

Sales team was nonresponsive and when they were pushed to respond the responses were vague no follow up without prompting.

Lennar responded:
Good morning Robert, we appreciate you sharing your feedback. We are sorry to hear about the lack of response and poor communication you experienced during your home-buying process. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures that your request is properly documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Warning

  • Ada C.
  • Verified HomeBuyer
  • December 12, 2024
  • Marion, TX

Compared to my previous experiences with well-known home builders, working with Lennar was a nightmare. From start to finish, it was clear that their only priority was the bottom line. We had to constantly push for people to do their jobs, and when we did, the responses were unprofessional and inadequate. This also extends to the people who were supposed to respond to our complaints—there was no accountability. I would not recommend Lennar to anyone.

Lennar responded:
Thank you for sharing your feedback, Ada. We sincerely apologize for the issues you've encountered during your homebuying experience. We understand how frustrating it can be when the responses you receive don't meet your expectations. Moving forward, we hope to provide you with an improved experience as a homeowner. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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