Skip main navigation
Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

FL New Home Buyer

  • Harold R.
  • Verified HomeBuyer
  • December 12, 2024
  • Wimauma, FL

A number of items brought to the field supervisors attention were ignored or he said he would "take care of the" and then ghosted us and did nothing to complete and repair items. Ex: missing trim pieces, delaminated cabinet shelf, vanity cabinet door chipped, mulch missing around palm trees, trees blown crooked by the hurricane (which hit 2 weeks before closing) chipped floor tile. drywall mud and paint on outlets and switches, overhead garage door not closing properly, interior doors not painted on top and bottom per mfg. warranty requirement. The quality of install on many items is so poor ...

Lennar responded:
Thank you for sharing your feedback Harold. We sincerely apologize for the issues you've encountered during your homebuying experience. We understand how frustrating it can be when the responses you receive don't meet your expectations. Your feedback will be shared with upper management for review. Moving forward, we hope to provide you with an improved experience as a homeowner. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience, poor structural quality

  • Anonymous
  • Verified HomeBuyer
  • December 12, 2024
  • Clovis, CA

I am very scared about the stability of my new home. Poor quality of wood and other materials 1. Foundation concrete is not strong due to lack of steel structure please visit Wilson houses for reference how they use steel structure in the Foundation 2. No structural supervision by manager. It is your luck how they build 3. No use of 5×3 or 6x4 wood for top of windows and all attached 2x3 Poor quality wood 4. I am very disappointed with quality 5. They need to improve quality and supervision of engineers 6. Need proper quality check for construction

Lennar responded:
Good afternoon, we're sorry to hear that you're concerned about the stability of your new home. If you'd like us to address this, please send an email with the details of your concern, along with your name and address, to LennarNews@lennar.com referencing this review so that we can direct your feedback to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst Construction Company in History

  • Spandana R.
  • Verified HomeBuyer
  • December 09, 2024
  • Cumming, GA

Probably the worst construction company I’ve worked with. False promises and poor construction quality. Promised us few things when signing the contract which were later modified to cheaper options / alternatives. We paid million dollars for this home and the quality and build materials are the cheapest ones on the market. Price gouging everywhere possible while not even providing bare minimum quality. False promises as well. Will never ever buy a Lennar home or recommend to any of my friends and family. You lost a customer.

Lennar responded:
Thank you for sharing your experience with us, Spandana. We are sorry to hear the quality of your new home did not meet your expectations. Your feedback is valuable to us and helps identify areas for ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

worst ever never buy a house from LENNAR

  • Samar A.
  • Verified HomeBuyer
  • December 08, 2024
  • Zephyrhills, FL

horrible deceptive terrible experience poor construction work could not care attitude it is all about the money

Lennar responded:
Good afternoon Samar, We are sorry to hear that you did not have a good homebuying experience. If you would like to share any further details, please send us an email to LennarNews@Lennar.com. Your feedback is valuable and will be used to train our team and improve the homebuyer experience.Moving forward, we hope we can offer you an improved homeowner experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely Disappointed

  • Anonymous
  • Verified HomeBuyer
  • December 08, 2024
  • Taylors, SC

This review is strictly for the construction and the quality of the construction of my home and is not for the warranty representative or the company mortgage staff. I have purchased several builder NON CUSTOM homes. I will neither purchase from Lennar again, nor recommend to anyone. The development design was very pretty. However, everything from contracting to closing was a disaster. Examples to name a few: I requested blinds in my home and was told the builder did not put them in (yet this was negotiated in neighbor's homes), I saw the embankment was causing water to be dumped right into ...

Lennar responded:
Good morning, and thank you for sharing your detailed homebuying experience. I will be forwarding your comments to upper management for their review. We truly appreciate your feedback and will take it into consideration for future training and improvement. We appreciate your kind words regarding your experience with Mortgage and Warranty. If you have general questions or warranty-related issues, please do not hesitate to reach out to your local Customer Care Team by submitting a request online through your Lennar Account. This online portal ensures your request is documented, prioritized and addressed ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Cheating, Deception and Cheap - Playing with buyers

  • Gokul Chandra P.
  • Verified HomeBuyer
  • December 07, 2024
  • Mountain House, CA

Absolute cheating where the sales associates don't disclose anything and just showing a model house which is built with quality, I am sure the home is going to collapse soon. Flushing water in the bathroom will create a Dolby digital sound across and Lennar being a big company playing cheap with HOA operators and this is not good at all and it is our fate to come and end here.

Lennar responded:
Thank you for sharing your experience with us, Gokul. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. Your feedback is valuable to us and helps identify areas for improvement. It has been shared with upper management for ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience over all.

  • Viet Hoang, as Trustees of The Viet H.
  • Verified HomeBuyer
  • December 06, 2024
  • Huntington Beach, CA

If this time my options were more open I would not have bought from Lennar. All employees and associates are irresponsible and does business as if they didn’t want customers or wouldn’t do business ever again. Their knowledge was shocking in many instances lying to me. The craftsmanship and details of the build is way below bar. Over all very regretful experience. Would never recommend.

Lennar responded:
Thank you for sharing your experience with us, Viet. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Na

  • Gaurav K.
  • Verified HomeBuyer
  • December 05, 2024
  • Georgetown, TX

Poor experience overall. Very disappointed

Lennar responded:
Thank you Gaurav for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Unethical/Uneducated Sales tactics

  • Brian M.
  • Verified HomeBuyer
  • December 05, 2024
  • Apopka, FL

Salesperson Daniel and Sales Manager Chad both told us repeatedly that we can have a privacy fence. I advise that you request and read the HOA bylaws before purchase as it states we can only have a 4 foot aluminum picket fence. If this wasn’t our first home, and first HOA we would have known to check this beforehand. Leaving this review since I reached out to Daniel and it’s been radio silence. I asked if Lennar can make an exception as I asked about the privacy fence specifically over 5 times. He got the sale, good riddance to us! Won’t be recommending any clients to purchase homes with ...

Lennar responded:
Thank you for sharing your experience with us, Brian. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. We're especially sorry to hear about the poor communication with our Sales team. Your feedback is valuable to us and helps identify areas for improvement. It has been shared with upper management for ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible service

  • Brandon J.
  • Verified HomeBuyer
  • December 05, 2024
  • San Antonio, TX

Never spoke with the same person before buying. Left wife off title despite being told to put her on it. Communication was the worst ever. Deadlines never met yet I was rushed to do my parts. Landscaping not put in when originally told. Builder took forever to finalize final inspection for city because of landscaping delay. This prevented me from getting utilities moved into my name until two weeks after signing. Kitchen base boards not attached to anything. Paint is terrible quality and is easily marked and damaged. Home buying process was stressful and no one from Lennar was helpful.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear that communication and quality did not meet your expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Excuses for everything

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Taylors, SC

Lennar wants to use the excuse of being a production builder for major quality issues. They do not even adhere to their own quality standards. The finish work is atrocious. When the door manufacturer comes in your house & is appalled by how nothing is plumb so none of the interior doors sit properly in the frame with large gaps visible, it is really sad. They make their garages so small you cannot park a standard size SUV in it. The paint they use is so cheap that 4 coats did not cover pencil written measurements on trim pieces. Be careful to read what you are getting because the website ...

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If there are any outstanding warranty items that you need us to help you follow up on, please send us an email to LennarNews@Lennar.com referencing this review, so that we can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Worst experience ever!

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Longview, WA

Was promised several options for internet in this area by the customer support manager and PDF. Bought the home and moved in to discover I only have 1 option and it’s the worst internet provider in the area. After the initial work through areas that needed to be approved weren’t address by the time we did a 2nd walkthrough. I have coworkers that were looking to buy in the area and have drove them away from Lennar after my terrible experience.

Lennar responded:
Thank you for sharing your review. We are sorry for any issues you might have experienced during your Homebuying journey, especially with the internet provider options. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Frustrating and terrible buying experience

  • Yerly J.
  • Verified HomeBuyer
  • December 05, 2024
  • Homestead, FL

Overall my experience was downhill since the moment we decided to buy with Lennar. I could write an essay about everything that went wrong. Employees are poorly organized and departments do not communicate between each other at all. I felt like they were always trying to pull one over on me. Once I moved in and I thought the nightmare was finally over within the first week of living here we had to make 4 warranty claims. Even paying my mortgage has been a hassle. Literally could not say one good thing about this experience.

Lennar responded:
Thank you Yerly, for sharing your feedback. We are sorry to hear your that we did not meet your expectations during your homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Forgotten

  • Kristina C.
  • Verified HomeBuyer
  • December 03, 2024
  • Tampa, FL

I got my keys but didn’t get my garage door opener or my mailbox key. As a first time home buyer it was not only annoying but very difficult to deal with . I didn’t like the roughness and the figure it out mentality that I slowly came to realize. It was a very rushed process and I had to find out or contact them about my keys which should have been explained to me.

Lennar responded:
Good morning Kristina, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Lennar Buyer Remorse

  • Dennis Charles J.
  • Verified HomeBuyer
  • November 30, 2024
  • Crandall, TX

The overall home quality is poor. The workmanship is horrible with lots of items unfinished and poorly done. It seems to be no quality control of the workers work. Appliances are cheap and dangerous. The home is not the same as the model we were shown. Different floor plan. Basically the house is a double wide trailer on a cement slab. Regret the purchase and wouldn't recommend Lennar as a builder.

Lennar responded:
Thank you, Dennis, for your feedback regarding your recent Lennar home purchase. We’re sorry to hear that we haven’t met your expectations in terms of product quality or workmanship. We understand your frustration with closing on an unfinished home, and we sincerely apologize for any inconvenience this has ...

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Challenging Lennar

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2024
  • Cumming, GA

Overall had been below average, ok experience on an experience, high priced home, but, could have been a lot better.

Lennar responded:
Good afternoon, and thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered.

For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Michael

  • Michael C.
  • Verified HomeBuyer
  • November 29, 2024
  • Calabash, NC

I was constantly lied to by the construction manager that things would be fixed before closing and it wasn’t. Now every week I’m dealing with the warranty department which that person said this house should never have been closed on in the shape that it was in. I’m trying to get a petition on Lennar from other homeowners that have problems. Fire your construction manager.

Lennar responded:
Thank you Michael, for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We understand your frustration with closing on an unfinished home. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I have been in the service industry my entire life. This has been the worst experience since day one.

  • Alison W.
  • Verified HomeBuyer
  • November 23, 2024
  • Lindenhurst, IL

Do not be one of the first in the community as you will pay more and have less incentives than the homebuyers to follow. The construction/Lennar staff have absolutely no sense of urgency. Building material and trucks have been parked outside my completed home that blocked me from driving out of my garage. Two months in, no mail, trash from the contractors is everywhere (including the pond), sent to collections from Comed for a bill that was not mine. Comed did not recognize my address on their website and it was before I moved in, I also emailed the staff I had communication with letting ...

Lennar responded:
Good afternoon Alison, thank you for taking the time to share your review. We are sorry to hear your experience has not been the most positive one. We understand your frustration with the current state of the residential development and apologize for the inconveniences you've ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Horrible experience

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2024
  • Loxahatchee, FL

I have had an issue in my home since first walk thru and over two months later given constant run around. Still with no answers and it is delaying everything else that needs to happen in my home and my elderly mother has to delay moving in because of this issue and creating so much stress to my family. My husband ended up in the hospital with the added stress. Buying a new home should be happy and satisfying time not like this.

Lennar responded:
Thank you for sharing your review. We are sorry to hear that you have been experiencing issues with your new home, and these have not yet been resolved. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

No Communication

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2024
  • Clermont, FL

This was a nightmare! Save yourself and go elsewhere!!

Lennar responded:
Thank you for sharing your review. We sincerely apologize for not meeting your expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Bagai

  • Arun B.
  • Verified HomeBuyer
  • November 22, 2024
  • Georgetown, TX

Heater not working since last week

Lennar responded:
Good afternoon, and thank you for bringing this to our attention. We are sorry to hear that your heater is not working. I will share your comment with the Customer Care Manager in your division for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Lennar needs to care

  • Joseph L.
  • Verified HomeBuyer
  • November 22, 2024
  • Punta Gorda, FL

Lennar needs to do what they agreed to do. Closed based on their word that things would be fixed right away. I bet two months post close and nothing is fixed

Lennar responded:
Good afternoon Joseph, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process and the months following your purchase. We hope that moving forward, we can earn back your trust and provide a better experience in the future. Please send us an email referencing this review with details of any outstanding items to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Bad overall

  • William Jay H.
  • Verified HomeBuyer
  • November 22, 2024
  • Justin, TX

Everything I see is nothing but a rip off. Want your money, after that no follow up on customer to see how things are. Never heard from salesperson to see if I was happy and how everything is going. Never will I buy from Lennar again.

Lennar responded:
Good afternoon William, thank you for your recent feedback. We are sorry to hear you feel your home buying experience was a rip-off. We hope that we can earn back your trust and provide a better experience as a homeowner. If there are any outstanding items to be resolved, please send us an email referencing this review with the details to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sales process was most disapointing

  • Brian M.
  • Verified HomeBuyer
  • November 19, 2024
  • Punta Gorda, FL

When evaluating purchase for Coach Home in Dec of 23 we were told completion would be in Q1 of 25. Contract stated that completion would be in Dec of 24. Actual completion was moved to Oct putting us under a financial strain to sell exit house in poor sales market of the summer and early fall months. We asked for help from Matt to move us to a later build in the schedule and that was met with cold indifference. HIs response was "you have to sell the house for loose your deposit." Financing options with Lennar were quite suspect. Offer of reduced closing costs were tied to using Lennar ...

Lennar responded:
Good afternoon ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst sales and concierge personnel to work with!

  • Anonymous
  • Verified HomeBuyer
  • November 18, 2024
  • Blaine, MN

Don't work with Jennifer in sales and Whitney in the concierge dept unless you want a headache! Stay away from Lennar mortgage. Whitney is an untrustworthy person, they are not worth the headache.

Lennar responded:
Good morning, and thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt the people you worked with were untrustworthy. If you would like to share details of your experience, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is invaluable and will help us improve, with the goal of providing a better experience in the future. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Narrow Reviews by Area