Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21894 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Yard and ceiling
- Kimberley L.
- Verified Homebuyer
- August 06, 2021
- Noblesville, IN
Our biggest issue has been the yard, it was not graded properly. And my ceiling in at least the living room drywall was not done properly. My sales person Lori was great and my contact for repairs Wayne is awesome
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Nice home, but many issues and no response on the issues.
- Van B.
- Verified Homebuyer
- August 06, 2021
- Summerville, SC
Nice home, but many issues and no response on the issues. Still waiting for the back door lock to be repaired. Not very safe without it! And can still see outside front door when closed
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Brad and Sawyer were the best personnel.
- Noelle H.
- Verified Homebuyer
- August 06, 2021
- Cedar Lake, IN
Everything is NOT included. There is yard maintenance. The house was not ready at closing. Cleaning crew was on site for 30 minutes. Punch list was extensive due to incomplete or shoddy work.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
Lennar - Great home.
- Erin D.
- Verified Homebuyer
- August 06, 2021
- Waxhaw, NC
Great home. Any issues that have popped up since our purchase have been handled swiftly.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Awesome experience, super satisfied with the entire experience
- Eli S.
- Verified Homebuyer
- August 06, 2021
- Brandywine, MD
Awesome experience, super satisfied with the entire experience with Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - they delivered what they promised
- Louis C.
- Verified Homebuyer
- August 05, 2021
- Saint Cloud, FL
they delivered what they promised
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - Great experience for a first time buyer
- Samantha C.
- Verified Homebuyer
- August 05, 2021
- Winter Springs, FL
Great experience for a first time buyer
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We’ve had a ton of issues since move in.
- Anonymous
- Verified Homebuyer
- August 05, 2021
- Noblesville, IN
We’ve had a ton of issues since move in. Starting at the very day we moved in. We went and taped all the issues- then on move in the the issues weren’t fixed and the tape was still up. From there we’ve had issues with floors, doors, plants, paint, dishwasher cutout.. etc. Also the entire neighborhood looks terrible due to trash, overgrown grass and weeds, dead trees. Mounds of dirt etc. really wishing they would get our areas that are finished looking better. Also the contruction trucks fly through and we all have young children.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - buyers pay close attention to details and don't close until u
- Anonymous
- Verified Homebuyer
- August 05, 2021
- Saint Cloud, FL
buyers pay close attention to details and don't close until u are truly satisfied . Corners cut in the workmanship. On closing day, 2 hours before our closing, and before we started our final walkthrough they had the audacity to show the home to potential buyers and it was very unprofessional, on closing day the floors were not cleaned and we weren't told not even who the utility company was until after a week we moved in and found out the water company was another utility company than we thought two-weeks after we moved in, we received garage openers a week after we moved in and we should ...
Lennar responded:
Hi, thank you for the review. We would like to apologize for the issues you experienced with your new home including poor workmanship and customer support during your closing. If you have any items still outstanding, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 4
Customer service
- Kala R.
- Verified Homebuyer
- August 05, 2021
- Las Vegas, NV
The customer service at Lennar is top notch. Whatever you need they’re there to help!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar homes are good quality for the price.
- Christina G.
- Verified Homebuyer
- August 05, 2021
- Austin, TX
Lennar homes are good quality for the price. However the lack of ability to customize or address problems with a floor plan or design is frustrating. When we found issues with the construction or finishings, Lennar did address them which we appreciated. We are happy with our home and glad Lennar is a builder that makes the American Dream possible but it won’t be a perfect process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
It was terrible
- Lydia S.
- Verified Homebuyer
- August 05, 2021
- Schertz, TX
The construction manger was/has been great. The title department was the worst!!! I have NEVER had such a horrible experienced. It’s been 4 months since my closing and last month I was looking for final/completed/signed documents in the portal (that you push so much), to find out they were not there. I had to call title to get them. Defeats the purpose of your so called portal. You have been a failure in almost every aspect of the experience. I say almost only because of Shane the construction manager.
Lennar responded:
Hi Lydia, thank you for the long review. We are extremely disappointed to hear about the issues you faced during the title process. If there are any items you still need assistance with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Lennar - Great workmanship in some areas, others lacking especially paint
- Donald L.
- Verified Homebuyer
- August 05, 2021
- Fredericksburg, VA
Great workmanship in some areas, others lacking especially paint and trim. Very poor interior paint. Drywall tape shows through in numerous areas.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Happy Customer
- Scott B.
- Verified Homebuyer
- August 05, 2021
- Punta Gorda, FL
Overall a good experience, sometimes a little difficult to get information in a timely fashion. We bought a Villa so there wasn’t any choices, but I thought the package had good options picked for us. Interior paint could be a little thicker/durable ....
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great customer service
- Eddie S.
- Verified Homebuyer
- August 05, 2021
- Kissimmee, FL
Lennar made the entire buying process easy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How easy the experience was
- Lori J.
- Verified Homebuyer
- August 05, 2021
- Fort Collins, CO
We liked that all window coverings came with the house and it was 100% turnkey. This house is for our college kids. It is perfect for them
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Issues
- Laurie O.
- Verified Homebuyer
- August 05, 2021
- Mount Holly, NC
Working with the warranty person Talisha has been good. Working with Lennar during purchase was frustrating and disappointing. We feel that they strung us along with an issue that was brought up when we looked at the house the first time with their salesperson. A resolution was denied two days before closing approx 4 weeks after the issue was brought up.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Good company and staff.
- Manuel A.
- Verified Homebuyer
- August 04, 2021
- Forney, TX
Good company and staff. Awful closing process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Professional, Diligent and Informative from Start to Finish
- David G.
- Verified Homebuyer
- August 04, 2021
- Tinton Falls, NJ
Warm, engaging and trustworthy sales staff, and terrific construction manager, who super diligent and informative. We were in very good hands from start to finish with the construction of our new home, and Lennar delivered on schedule, which is remarkable in the current environment.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great house and so far the community had been great to us.
- Carla C.
- Verified Homebuyer
- August 04, 2021
- Riverview, FL
Great house and so far the community had been great to us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall mediocre experience in the home buying and owning process
- Christopher G.
- Verified Homebuyer
- August 04, 2021
- Dallas, TX
Overall mediocre experience in the home buying and owning process
Lennar responded:
Hi Christopher, thank you for leaving a review. We are sorry to hear about the overall experience you mentioned in your review. If you have anything requiring additional attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 4
Lennar - Shocked by how often I was asked to give a 10/10 review of Lennar
- Anonymous
- Verified Homebuyer
- August 04, 2021
- Holly Springs, NC
Shocked by how often I was asked to give a 10/10 review of Lennar employees.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
The construction manager is a great guy. Very helpful
- Helen A.
- Verified Homebuyer
- August 04, 2021
- Raleigh, NC
This is a great builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Will Never Buy Lennar Again
- Anonymous
- Verified Homebuyer
- August 04, 2021
- Elgin, IL
TERRIBLE responsiveness to issues. Would have been really screwed had we not hired an external inspector. More workmanship errors and cut corners very apparent longer we are in there, and Lennar is VERY unresponsive and slow to these issues. I will NEVER buy from Lennar again
Lennar responded:
Hi, thank you for taking time to leave a review. We would like to apologize for the issues you faced with responsiveness of the team and workmanship in your new home. If you have any outstanding items requiring attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The experience with lennar is OK
- Anjaneyulu S.
- Verified Homebuyer
- August 03, 2021
- Charlotte, NC
The experience with lennar is OK
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
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