Lennar Reviews

Company has been absolutely horrible since moving into the house. I’ve been here for less than a month and a half. I’ve had a roof leak due to my vents not being installed properly. I’ve had breakers go out. I’ve had things not sealed and also I’ve had a hole open up in my lanai. Trades people have been scheduled to come out they no-show customer service reps also ghost you when you try to get a response out of them. I paid 421K for my house and Jesus Christ. I can’t believe paying that much money gets you such bad customer service Lennar is a horrible company. Do not buy go elsewhere.

A faulty installation of the dishwasher flooded our kitchen on 9/26. A contractor had to come in to rip off, dry and clean the floor boards plus remove the damaged cabinets. We were forced to stay away for 11 days. After over 2 months, the floor and cabinet replacement still has not started because the materials have not been delivered. Really? How was the logistics planned to have such a long lead time?! Our next door neighbor also had a faulty installation of the wash machine and their laundry room and living room were flooded, too. Talking about the quality of work, I really can offer any positive feedback. Furthermore, Lennar is supposed to reimburse my hotel and meal expenses during the 11-day period. It has been 2 months and I have not received anything. This is not the behavior of a responsible organization. Lennar is still aruguing about reimbursing me for the additional utility expenses we incurred during the 11 day cleaning period. This is the extra expense to correct Lennar's mistake so why is the company trying to pass the buck? ... More

This whole experience was truly terrible. We feel like we got the run around for everything. When we met Hailey she was great and super helpful. She was the best person to deal with throughout this whole process. Everyone else was extremely unprofessional, rude, and difficult to contact. Our closing process was extremely stressful as they clearly put off the actual closing of our house to where we had to escalate to supervisors, still got the run around from the associates, and had to stay on top of everyone every step of the way. There is clearly no communication between colleagues at this company. We were also told during our walk through, that some things would just “not get fixed” due to not having structural issues. It’s a brand new house, it should look perfect. Once we moved in we had some issues with structural integrity and workmanship. We were told not to lean on the toilet paper holder (obviously) when it fell out of the wall when we were just simply trying to change the roll… seems like a lot of the house was cheaply made and rushed through. Don’t get me wrong, we love our house and are happy to finally be out of an apartment. But for being first time home buyers and buying a brand new build, our expectations were definitely not met. Don’t tell us you won’t fix stuff when it’s clearly a lack of craftsmanship. Our neighbors agree that they’ve had the same issues. We have chipped bricks, cracks in our driveway, split wood planks in our backyard, Rockwall breaking off, and more that they just simply won’t fix. We were also told we were getting a move in gift (which we didn’t expect, but why say it if you don’t follow through with it?) just a lot of poor follow through. We expected a lot more with this process. Very disappointing that this will be our one and only first time to buy a house and it was terrible. ... More

Terrible experience, STAY AWAY, ESPECIALLY THE BUILDER

If I had known how stressful this would be I would never have bought this home. When things went bad I was threated with losing my deposit if I did not follow through on their timeline not mine. I am elderly and wanted a next generation home and they are the only builders who do them. The things on our punch list are still not done and it closed on Sept 27th. Most employees lie and no parts of Lennar communicates with each other.

Home came with multiple cracks in the foundation that was covered up under carpets and Vinel flooring . Only noticed after ripping out carpet to add more Vinel flooring . If I knew the foundation that many huge cracks , I would have passed on buying this property. Poor workmanship and very poor customer service .

Please check everything very carefully before accepting house. There are many issues in the house and warranty sucks. Please stay away from purchasing Lennar if you have other builder options. Lennar delivers poor quality house. Also their sales and construction team is very irresponsible and careless. They usually don’t listen and deliver on promises they make to customers.

I am not happy with the home buying experience we have had with Lennar. There were many issues before closing on the house that needed to be addressed and although some were addressed it wasn’t done properly and at this time we are still having the same problems, our main concern is the Lennar contracts with companies that do not stand behind their work. The prime example is the pool, the pump was leaking prior to closing which was supposed to be fixed and to this day the pump is still leaking, the pool is leaking and we are footing the bill for high water consumption. The Ring doorbell was not installed properly and we get the run around from Lennar service who is asking us to contact the Ring Cie for a replacement when there is no issue with the doorbell but rather with the installation! It is very disappointing to spend over half a million dollars on a home of such poor craftsmanship. The house that was delivered to us is not the level of quality of the model home. ... More

Ive scheduled my first payment to be electronically sent to Lennar Mortgage on the 28 October 28 2024 because it's due 1 nov 2024. They didn't inform me that th loan had been switched to a different loan company. Only the escrow payment made it to the my first payment. This is fraud!

So many disappointing examples of wastefulness. Throw away and redo just to make the cookie cutter process easier for Lennar. Terrible experience.

We actually had a nice smooth transaction with the Lennar Lenders and everything was going great up until we closed. The day of closing we noticed that water from the master bath shower would leak out the front from where you enter into the shower. Our Construction manager who did the walkthrough with us made a note of this and shared a text with us who he made to someone to help us out. We were told we would need to go through the warranty department now. So we filed a complaint and the response back from the woman that helped us is that there was no problem and that Lennar was not going to fix it. We were flabbergasted that they said it was meant to be when we had a considerable leak out the shower. After she told us they would not help, I then produced the text message that the CM had sent a copy to me stating this was a problem. She then said that she would help to try and fix it. They started to give us the run around about scheduling someone to come fix it. 1 month went by and we still couldn't use our brand new shower that we paid for. My wife and I finally had enough and filed a complaint with the ROC. I told the Lennar contact that we filed the complaint and within 30 minutes she had us on the schedule for a tile person to come fix our problem. The tile guy finally came out and basically told us they were told to just do a minor fix and that it would not solve the problem in the long run. The tile guy said they were just doing what they were told but even they admitted their fix would not solve our problem. Lennar won - we gave up and realized they would never fix our bathroom. We are now paying a tile person to fix Lennars fuckup! I dont think we would ever buy another house from them ever again! ... More

Always review contracts before you sign anything and dont let sales agent rush you through the process

I could write pages about how awful my experience has been, but to summarize things….I wish I would have never brought a house with this builder or in this neighborhood.

Victor was the sales associate and the entire experience was awful. There was a mold situation that came up due to the builder not locking up the home when Hurricane Beryl came through. After us spending almost $1,000 on a mold inspection since the builder would not, the builder after 3 weeks got their own inspection because they didn't trust ours. Once they got their own, again, they dragged their feet getting the remediation started which resulted in us finding a place to live for over a week with a toddler, dogs, and my wife being pregnant. Victor did not help with our issues and would down play our concerns. During our final walk through, there was still paint all over the floors and the house was filthy. We were told the house would be cleaned and paint from the floors would be removed. When we went in the next day to move in after closing, the paint was still on the floors, the floors were dusty and countertops were covered in dirt. Not to mention, we were given dead grass for move in and are still getting letters from the HOA because the grass won't grow back fast enough. If we would've had another option than to buy this house, we would've. But we had already sold our house and had nowhere else to go. We will never buy another Lennar house again and have made it clear to those closest to us to not buy a Lennar home. The customer service is absolutely terrible. ... More

THE INTIRE PROCESS WAS A JOKE. SALEMAN WAS AWFUL FROM THE GET GO. TONS OF ISSUES, SEE MY PREVIOUS REVIEWS

Build cheaper, build more, and charge twice what you would have charged three years ago. THAT’S the Lennar way.

So many problems, but the biggest one is that my brand new house that I closed less than 2 months ago, now has diffused mold in the kitchen and a water leak under the concrete. I can't even move in even though I'm about to make second mortgage payment.

If I knew what I know now I would not have purchased this home! This has been the worst experience! Starting with the Mortgage Company forward! The mortgage experience was the worst mortgage experience I have ever been through. Everything was so complicated and you never spoke with a person! This is not good for a 55 and over community especially! It was extremely frustrating and I spent 10 days looking at and signing documents online which was very difficult and I only had 28 days to pack up and get out of my house! No one ever contacted you by phone, only email and I couldn't sit there and look at my phone when I was trying to pack boxes. The entire mortgage process from start to finish was very frustrating. And now to continue, the walkthroughs were not good and items weren't taken care of and then I had two different people telling me items were going to be taken care of and here I am 8 weeks later and they're still not done! The warranty process is horrible because everything is online and you get a message that some number item is scheduled for an appointment and you don't know what it is for and who the vendor is and you can't reschedule it because you can't call them. And just today I had one appointment cancel and the other one just not show! This has been the worst home building experience I have ever had and I've built a few homes. I'm extremely disappointed and disgusted in that times have thought about not even finishing unpacking and getting out of here! I can't even unpack my clothing because my closet wax are falling off of the wall! I have clothing all over my house and I can't even get settled because of it! I kept putting off doing this survey but you keep sending it to me so now you have your survey! And I am not the only one that feels this way. And everybody passes the buck! It's nobody's job and it's not the HOA and it's not Lennar and nobody fixes or takes care of anything and my property looks disgusting because it's supposed to be taken care of and it's included in my fees and it looks horrible! I have dead grass and dead trees and dead plants and no one ever shows up to take care of it and what I have in my yard is weeds instead of grass! And trees that fell over and it's nobody's job to fix them! I'm extremely frustrated! ... More

I am very unsatisfied with the whole experience. Worst ever decision I made to purchase thru Lennar.

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

issue #1 Day of closing plan was not discussed or no one contacted us cause they had wrong number in system despite 10 emails to correct in systems, also not only that they just put that on saying we were late take key from here and have fun.. Issue #2 came to find out mold pre exits issue and they did handle well to resolve all though time we loose did not got reimburse cause they fixed it in timely manner how that make sense when you are buying brand new home and have to deal with this all

Upon moving in, they left windows open that we could not reach or see, which led to water damage, the workmanship on the construction is horrible, even to the naked eye. There are issues with stairs that don’t align, finishings that don’t align, paint on floor and carpet, and many other workmanship issues. When asked to fix prior to moving in, they declined to do it and said it is what it is, and made up lame excuses. With the visible workmanship being as bad as it is, it’s worrisome what can’t be seen. Our grass was also left unattended when the sod was put down, and they never watered it, so we showed up to completely dead grass. After months of demanding it get addressed, they reluctantly finally did. But the sod they put down was poor sod and even watering twice a day, a lot is dead. AC and heat does not work correctly either. On top of those things, we also chose to get our mortgage from Lennar, which has turned out to be a terrible idea and would not do again. They sold our mortgage prior to first payment, and for months now still have not taken the mortgage off of their account, and are demanding us to pay them as well as the company they sold the mortgage to. We declined and they proceeded to send it to credit bureau. And when trying to get them on the phone to discuss, they leave us on waiting for hours, and if we do get someone, gets disconnected and we have to go through hold again. Our concern as well is that they are doing this to us because we are Hispanic. Since the beginning of dealing with them, we have been treated less than and asked absurd questions to even get the mortgage, which we should have just take the red flag and walked away. I truly believe that Lennar is a racist company and that is why we are experiencing what we are experiencing, and that the second they realized they were selling a home to a Hispanic, they chose to not care about workmanship as well. ... More

It has been a struggle to get anything done or adequate communication after signing the contract. The walk through and closing was a horrible experience and I'm still struggling with post close issues.

Horrific craftsmanship, no response to concerns. Floors are not even worth what Lennar even paid for them

Be very careful when dealing with Lennar. Get everything in writing, do not believe verbal promises and fast talking "construction managers" who disappear once you have signed any document. When following up on pending items, they simply ignore you, better yet, tell you "that's cosmetic", or to make a warranty claim. However, warranty companies do not fix/repair things that the builder should have completed as promised. Nowhere to turn, you are left with over paying for a house that should have been as presented during sales representation. Scratched appliances, damaged cabinets, unfinished walls, the list goes on! Before you sign your sales offer agreement, be prepared to walk away, knowing you'll find out later how much less your neighbors paid for the same house. ... More