Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21880 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Things not completed by closing
- Eugene R.
- Verified Homebuyer
- August 03, 2021
- Summerville, SC
Nothing more to share as of now
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
I choose Lennar after comparing there model homes to other builders. There materialand workmanship just seemed so much better
- Roderick K.
- Verified Homebuyer
- August 03, 2021
- Millsboro, DE
I researched google for complaints and resolutions before I chose a builder. And Lennar was easily the best choice. When I had very minor issues. The Lennar team took care of them extremely quickly. There customer service is excellent.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My Point of Contact Nick Cortona
- Linda W.
- Verified Homebuyer
- August 03, 2021
- Buckeye, AZ
Nick has been amazing through this while process!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Excellence sales department and great help from Construction
- David P.
- Verified Homebuyer
- August 03, 2021
- Homestead, FL
Excellence sales department and great help from Construction post closing supervisor
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Lennar - Nice neighborhood with lots of things to do
- James W.
- Verified Homebuyer
- August 03, 2021
- San Antonio, FL
Nice neighborhood with lots of things to do
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Very good company and answered all questions when they arose
- Rex B.
- Verified Homebuyer
- August 03, 2021
- Commerce City, CO
I would highly recommend Lennar. Their staff is very professional and attentive to the needs of their customer.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The updates throughout the process and explanations along the way
- John T.
- Verified Homebuyer
- August 03, 2021
- Millsboro, DE
The experience (even during COVID when we were dealing with the builders/contractor from 6 hours away) was relatively seamless. Any issues were dealt with immediately.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Too many follow-ups and did not deliver all they promised
- Lakshmi R.
- Verified Homebuyer
- August 03, 2021
- Fort Mill, SC
Very poor construction manager. As a customer you need to visit every day your home while construction if you want to save yourself. Before I bought the home they promised fence will come outside the property and it was not completed as promised. Would never recommend. With raising market these people dont even care to hear the concern once you close the home
Lennar responded:
Hi Lakshmi, thank you very much for the detailed review. We are sorry to hear about the issues you experienced with your Construction Manager. If there are any open issues you're still facing, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
Lennar - Subfloor already makes noice , carpet work is horrible.
- Jovanna M.
- Verified Homebuyer
- August 03, 2021
- Las Vegas, NV
Subfloor already makes noice , carpet work is horrible. Other than that house is beautiful.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 1
Lack of response to issues
- Brittany L.
- Verified Homebuyer
- August 03, 2021
- Summerville, SC
We still have issues that have yet to be fixed since before we moved in. Getting ahold of anyone is impossible it’s like the got our money and we no longer matter
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 1
Lennar - Excellent experience from the purchase to living.
- Melissa L.
- Verified Homebuyer
- August 03, 2021
- Tinton Falls, NJ
Excellent experience from the purchase to living. The team continues to be responsive to any needs that come up.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Personnel involved are very responsive to requests for service
- Philip F.
- Verified Homebuyer
- August 03, 2021
- Westfield, IN
Didn't know you can't store anything above the garage in Lennar homes....at least not in our area. I was told it voids the warranty. This should not be allowed. Yard work(sodding) appears to be substandard. For 230/month, the water bill should be included. Lawn maintenance seems substandard.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - This was my first home buying experience.
- Anonymous
- Verified Homebuyer
- August 03, 2021
- Crandall, TX
This was my first home buying experience. If it wasn’t for my realtor helping me understand the process, I had no idea what was going on. A lot of the walk through issues were not fixed properly.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
The timely matter of getting repairs done.
- Anonymous
- Verified Homebuyer
- August 02, 2021
- Rosenberg, TX
Lenner is a classy operation.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lovely home, great neighborhood and amenities!
- Anonymous
- Verified Homebuyer
- August 01, 2021
- Osseo, MN
Lovely home, great neighborhood and amenities!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - responsive to questions guiding in choosing options
- Anonymous
- Verified Homebuyer
- August 01, 2021
- San Diego, CA
responsive to questions guiding in choosing options
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Disappointing service after I moved in - Don't buy.
- Anonymous
- Verified Homebuyer
- August 01, 2021
- Round Rock, TX
We bought a home here and there were few items reported for repair 4 months ago. Have chased both builder and onsite manager and no response so far. Would never buy home from Lennar in future.
Lennar responded:
Hi, thank you for the review. We would like to apologize for the lack of communication you have received for outstanding items in your home. Please send us a note at corporatecustomercare@lennar.com, with any detail you could provide if there are any outstanding items. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The home buying was terrific l really liked the budget school
- Paxton S.
- Verified Homebuyer
- August 01, 2021
- Rosenberg, TX
The home buying was terrific l really liked the budget school video, before our closing date.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Go up fast and it shows. Poor customer service
- Anonymous
- Verified Homebuyer
- July 31, 2021
- Commerce City, CO
We have had many issues with our home from cracking and collapsing concrete, broken sprinklers, so much settlement that our front door won’t lock and our fence gate won’t close, broken water heater, pooling water and more. Anytime we submit a request it takes months to get a result and weeks for our customer care rep to respond. Super stressful and disappointing.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Horrible experience
- David D.
- Verified Homebuyer
- July 31, 2021
- Marietta, GA
Salesman Chad Bush. Great Quality of workmanship. Dreadful. I already submitted a review and heard nothing. I have already requested solutions to no end. Waste of time doing this I’m sure
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
There have been a few small issues, but have been mostly taken care of.
- Deborah B.
- Verified Homebuyer
- July 31, 2021
- Aurora, CO
I think my timing was perfect on moving here. Lennar had already started my home and I was not able to pick all the cabinets, floors etc, but the designers did a very nice job.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - I wish they would have worked with us on the closing after initially
- Eugene K.
- Verified Homebuyer
- July 30, 2021
- Henderson, NV
I wish they would have worked with us on the closing after initially telling us we would close the end of May it cost us an extra $4,000.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Everyone was very nice and showed us the different options we
- Carl A.
- Verified Homebuyer
- July 30, 2021
- Naples, FL
Everyone was very nice and showed us the different options we had for the square footage and type of home we had in mind. The house was done couple of weeks sooner than we expected. Also met a realtor at the office that listed our house for sale. Our house sold the first day it was listed, and he was very helpful in all aspects of our sale and purchase. Crew chief made sure any problems we found in the new build were taken care of quickly. We worked with a great bunch of people and we love our new house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They act like they're available until you sign everything and then you're on your own
- Albert L.
- Verified Homebuyer
- July 29, 2021
- New Port Richey, FL
our house AC flooded 2 months after moving in. It was a horrible experience and hardly anyone helped us get things resolved until the Regional Manager stepped in. Ken did an incredible job but all other employees of Lennar that I talked to seemed uninterested and negligent while our home was flooded.
Lennar responded:
Hi Albert, thank you for the review. We are sorry to hear about the lack of initiative taken by some team members and the issues you faced with your HVAC. If there is anything we can do to help, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Very satisfied with all the people who help us to achieve our
- Miguel R.
- Verified Homebuyer
- July 29, 2021
- Naples, FL
Very satisfied with all the people who help us to achieve our dream with this new home
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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