Lennar Reviews

When shopping for the house Koral was great, she was friendly, and took her time to make sure we weren't rushed, she took us to multiple neighborhoods and houses to make sure we found what we thought was going to be the right house. Abraham and Erica made our mortgage process seamless and painless, they were very responsive to any questions we had and were always on top of reaching out when they needed something from us. Everything was looking up until the day of closing we were never given a time to actually close on the house, we called to the Lennar title office multiple times leading up to the day of closing and it was difficult to get in contact with anyone, when we did get someone on the phone we couldn't get a straight answer, when we finally got an answer it was that we would be closing first thing in the morning to ensure we can pick up the keys since the pickup times are strictly set for 11:00am and 4:00pm. The day of closing we had not received anything for closing and reached back out to the title office and again it was very difficult to get in contact with anyone and when we did we were constantly told that we needed to talk to one specific person who was very difficult to get in contact with. We were eventually told that they were still working on all of our documents when we were told previously that everything was ready to go. We missed the 11:00am pick up time for the keys and were hopeful to get everything finished in time for the 4:00pm pick up time. As time approached 4:00pm with no update we reached out to Koral and to Abraham who are not involved with title but were great helps again in getting things on track with the title office, when we expressed our concerns that we wouldn't be closing in time to pick up our keys Koral coordinated for someone to stay late in order to ensure we could pick up the keys. When we finally got the closing documents there mistakes that had to be corrected which only further delayed our closing. We got the information for the virtual closing with the notary around 4:30 that day, once we finished up we got the okay to pick up the keys and head to our new house. Walking into the house we were greeted with a slew of things not cleaned up, there was dirt all over the floor, paint splatter, adhesive residue, and dirty hand prints all throughout the house, and the house was riddled with bugs. During our blue tape walkthrough we noted that there was missing weather-stripping on the doors and we were surprised to see it was still missing when we moved in, we also found out that our living room only had power when the back porch light was on, we had a leak under the master bathroom sink, and water damage to the cabinet, one of the circuit breakers kept flashing its arc fault indicator, and it turns out it was due to one of the wires on one to the GFCI outlets not being secured, we had to open the knockout for the drain house for our washer in the box in the laundry room since it was still closed. We had asked for a copy of the third party inspection report but all we got was a one page document saying the house passed. I don't see how with all of these issues it passed. When submitting warranty claims for these items some were addressed quickly and professionally, while others not even close. The leak under the sink was addressed quickly and was told that the cabinet would be repaired after the leak was fixed. Chris was the one handling this particular claim and he was scarce to reply, I would reach out for updates about the cabinet, he would give dates and times when he would be by to look at it. Those times would come and go with no communication from him, I would reach out and see if he wanted to reschedule and wouldn't hear anything. The only way it seemed I could get him to respond was by submitting new claims for the issue. After a little more than 4 weeks the cabinet was finally addressed. And the "repair" was just to cover up the damage on the lower shelf of the cabinet by laying a thin piece over the top, ignoring the damage to the left wall of the cabinet. When I expressed my concerns about the so called "repair" and how there was the potential for mold underneath the cabinet due to the leak being so bad that it came out from underneath the cabinet. Chris told me that my concerns don't exist. My wife is allergic to mold and we have a baby on the way and not addressing the risk of mold poses a health risk. When our sod was laid in the yard it was absolutely riddled with weeds and other invasive plants. The yard is so uneven and bumpy after it was graded for the sod, and the landscapers laid the sod in a way that our gate was stuck open and had to be trimmed to close. I came home one afternoon to find that half of the fence on the right side of the house fell down shortly after moving in. I wouldn't recommend these houses to anyone after what we've experienced in the 2 months we've lived here, the quality is bad, there's no pride in the work, no integrity to do things right, all the work that's contracted out seems like its done as cheaply and as quickly as possible, and then when issues are brought up they are ignored and you're hung out to dry. This home was supposed to be the place where my wife and I stated a family together but it has just become a nightmare. ... More

Builder went cheap on everything. Definitely would not recommend. Wouldn’t recommend Lennar mortgage either.

Terrible quality of materials in this Lennar home, would never buy from them again.

Lennar emphasizes that Sod is not covered under warranty. Understandable! However, what they don’t tell you is they will come and tear your yard up (digging and whatnot) and won’t even notify the home owner. What they won’t tell you is that they’ll replace all the damage done by construction at the lowest priority I’ve even experienced. We were told our oven was brand new (we found a scratch on it before signing and told them we wanted it replaced). They covered the scratch so we didn’t know it was the same one and shipped us a new door AFTER WE SIGNED so it wasn’t covered under warranty at all. The amount of things they DONT tell you is actually ridiculous. ... More

Everything went great during the home buying process. I have two mortgages with them. One was for the main mortgage and the second was for down payment assistance. Both mortgages were supposed to be transferred to the servicing company at the same time. However, they screwed up on the first mortgage which delayed sending it over to the servicing company. For my first month's payment, I had to pay the first mortgage with Lennar and the second mortgage with the new servicing company. Lennar now says I didn't make the payment for the second mortage. They have dinged my credit as a result by telling the credit bureaus that I am 2 months past due. I event called Lennar before this showed up on my credit and they said it would be straightened out and not to worry. A bunch of liars and idiots. ... More

This Builder is horrible, They are SCUM!

Lennar has been a very disappointing experience. Their communication is terrible, the seller, lender, and processors don’t work together as a team. Instead of being on the same page, they go back and forth, pass the blame, and create unnecessary delays. The loan officer was not professional or nice to deal with, and overall customer service has been poor. On top of that, the workmanship of the house is not impressive. The home was not turned over in a clean or well-finished condition, floors and walls are dusty, some paint issues, which is unacceptable after such a big purchase. For a company that has everything in-house, you’d expect a smoother process, but they just don’t deliver. I cannot recommend Lennar based on my experience. ... More

Very mean and unprofessional staff. Issues are taken careless and lied to customers on sale and follow up is a disaster. They are very desperate to sell property with poor quality. No one care!

Buying a home from Lennar was a good decision overall, but working with sales agents Ashley E and Mike M was extremely disappointing. With Ashley, it felt like her only priority was making the sale and moving on. Once I signed the contract and paid the deposit, she showed no interest in helping me through the process. My contract was non contingency, meaning I didn’t had to sell my current home in order to get approved for the new home from Lennar. Shockingly, just one week before closing, Ashley informed me that I had to sell my current home in order to be approved for the new one. I told her that my contract was non contingent from the beginning, why are you telling me this NOW. She blamed someone else and she said I had to sell the house faster. This should have been communicated much earlier, not at the last minute. Because of her screw up, I was forced to quickly list my home and accept a lower offer just to meet the deadline. The closing experience was even worse. On the day I was supposed to receive my keys, Ashley didn’t answer her phone and she didn’t even bother to respond to my text. Desperate for answers, I contacted her manager, Mike. Mike said he will find out and call me back. He called me back and instead of helping, Mike repeatedly insisted that I had already picked up the keys. Then even later he blamed my brother, cousin, and other family members for the keys( Maybe your cousin picked up the keys). when I kept telling him no one from my family has picked up the keys and why would you give the key to anyone else who is not the home owner? After hours of blaming me and my entire family and me leaving work to sort it out, it turned out that one of Mike’s own coworkers had taken the keys home. Why would you take the customer keys with yourself home? What should have been a joyful and exciting experience of moving into a new home was ruined by the incompetence and lack of professionalism from both Ashley and Mike. Their mishandling of my purchase turned what should have been a milestone into a stressful and frustrating moment. ... More

Lennar did not provide quality workmanship during the build process. Multiple issues and after the fact warranty claims. Cracked concrete, dented garage doors, poor drywall and trim quality, damaged cabinets, condensation on fireplace glass, unable to cool upstairs with size of AC unit, no electrical junction box, missing stud in wall, damaged stair railing, yard retaining water, dead landscaping, and more.

Closed the house. Pointed out lot of issues especially with paint touch ups. Was promised that it will be taken care. Now i was told last week that lennar can provide me paint and i can do by myself

A lot of cut corners

Robyn was the only great and helpful person in the entire process who response to calls. As it stand I don’t even know who to call to activate my solar panels and paying close to $500 for electricity bill. I hope I get a better experience.

sales agents have no clue on solar or the current market.

There were things wrong prior to and after closing on 6/10/25, not to mention taking weeks to get the CCRs because they weren't included in closing, and another week for Exhibit A that included my lot. So many of the issues stemmed from the home being on a corner and ALL services with the city, utilities, post office, etc. was the side road of the house instead of the legal address at the front of the house. I had a letter returned to me stating invalid address when set to my house and it took over a month to get ATT and move other utilities to my name. Lennar originally put the wrong numbers on my house. This home was built by a builder Lennar purchased and it's my opinion is that Lennar didn't take any responsibility for what was now their problem. Everyone we spoke to said it wasn't their fault, passed the buck to someone else, or just didn't do anything to help! We'd call and no one answers, call and leave a message without getting a call back, or speak to someone who says they'll call back and never does. A month after closing and a month's worth of phone calls/emails to my realtor, Lennar, AL Power, ATT, post office, city to get things straightened out and items repaired. I thank my realtor for getting Lennar in line! THEN things finally got some attention. It shouldn't have had to come to that! Shame on Lennar! I would NEVER recommend Lennar based on this experience! It was an all cash deal and should have been an easy transaction. We are a retired military family that moved quite a bit so we have purchased, sold, rented homes in many places over 20+ years. Not our first rodeo. Here are the folks at Lennar we delt with: Charity, Trish, Zach, Katie, Luke, Terry and the girl that worked on property that was fired prior to our closing date. ... More

Our experience with sales team was horrible (worst than used car salesmen). They use bait and switch tactics. I was sold a house which they said had 2731 sq. ft. house and upon closing we found out that house was 44 sq. ft. smaller. They claim that measurement can vary from house to house. I would not recommend buying a house at all. I would prefer to go with other builders such as Toll Brothers.

Very disappointed and huge loss because the builder delivered a home without a functioning AC. Our tenant moved in but found AC was acting funny during the hot summer in sacramental area, and it took three trips and several weeks to seemingly solving the problem. The tenant had to stay in hotels and there is no cost recovery for the owner's cost. So much pain!!! I wish no one can experience the nightmare that we had.

Warranty is very bad AC is bad not working 1 week no body take care is very bad experience

Lied to us to get us to buy sooner, lost over 4K breaking our lease. Lawn either dead or dying when we moved in. Many issues with home itself, who puts a vent directly above the shower so air blows on you when you are in said shower? Nothing but complete regret buying this home, if we were not desparate to get out of renting we would have walked away. Should have looked at other options.

Overall it was a terrible experience. No help what so ever. Our home was never cleaned, swept, vacuumed when we closed. Paint still on the windows and floors. Plumbing is terrible, our stove/oven stopped working 3 days in to the move. Guest toilet stopped working a day into the move. Spider every where, walls are very thin you hear everything. What stinks the most is that there is no communication. We had so many unanswered questions, prior to the close and still do. Never going with Lennar ever again. Do not make the same mistake we did.

Terrible experience, can’t get into touch with Lennar for any help whatsoever, no one responds or returns voices. Many issues, a major one being locked out of the gate of my home community for multiple weeks because NO gate clickers or codes were provided at closing.

Poor Quality, Awful Experience, and Worst Service.

Was always told never to buy this builder by multiple realtor friends but went ahead anyways because I liked the house itself. Getting a response or getting them to take care of pressing issues was like pulling teeth. If you’re not prepared to continuously harass them for a response on any issue you have don’t buy here. As a first time home buyer this was an extremely disappointing and stressful experience. All these people want is your money, they don’t care about anything else. Good luck getting a hold of anyone once you close as well. Just go look at the community reviews. Now I know better moving forward. ... More

Lennar Homes needs to be investigated for shady unethical business practices. They sold me a home that they appraised at $545,000 and 2 days after I closed they reduced the sales price for the same exact home for $495,000, $50,000 less than I paid 2 days prior. Not only that the quality and workmanship is so bad that I'm not sure its safe. The first night I went to turn the bathroom light on and the plate/cover came off and then got hit with a bolt of electricity that didn't feel good to say the least. House was infested with mice both dead and alive because every door had gaps.. Gutters that weren't attached. Bathrooms without lights, mirrors, towel racks. Settlement cracks etc etc. I'm not happy ... More

Everything from start to finish was terrible including the real estate agent. I put my unit up for sale the day after I closed and cant wait to get rid of it.