Skip main navigation
Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

not recommended

  • Anonymous
  • Verified HomeBuyer
  • August 12, 2024
  • Pottstown, PA

not recommended not recommended not recommended

Lennar responded:
We are sorry to hear we have not met your expectations. If there are any warrantable issues to be addressed, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar homes are poorly made

  • Anonymous
  • Verified HomeBuyer
  • August 09, 2024
  • Belfair, WA

Unresponsive mortgage company. Floors are crooked in home. A/C doesn't work well in home.

Lennar responded:
Good morning,

We are sorry to hear about the unresponsiveness of the mortgage company and the issues you have encountered. We understand how disappointing it must be to face these problems in your new home. If there are any warrantable issues to be addressed, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Lennar doesn’t care about its customers

  • David W.
  • Verified HomeBuyer
  • August 07, 2024
  • Bryans Road, MD

I’m a first-time homeowner. What should have been the best day of my life was anything but! Lennar won’t work with its customers to accommodate their work schedules. I not only MISSED my closing but I also received NO home orientation and as a result know absolutely nothing about my house. If I could do it all over again I would never have bought a home from Lennar.

Lennar responded:
Good morning David, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced as a first-time homeowner. We understand how important this milestone is, and we regret that it did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very Bad Experience

  • Antonia C.
  • Verified HomeBuyer
  • August 07, 2024
  • Saint Cloud, FL

My experience has been very bad, the customer service people are not responsible, the do not care about the client, they never fixed anything or to complement the commitments to fix the property, they make appointments and do not go they do not respect the client's lost time, they do not solve problems it really was one of my worst experiences buying this property, I would never recommend them.

Lennar responded:
Good morning Antonia, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. If there are any outstanding warrantable issues that have not been addressed, please send us an email to LennarNews@Lennar.com, referencing this review, so I can help you follow up on them.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Feeling like we were scammed a little bit, and things were a little misrepresented.

  • Eric W.
  • Verified HomeBuyer
  • August 05, 2024
  • Port Orchard, WA

Since moving in, we have discovered a lot of subpar Building practices, craftsmanship, and quality of materials. Although addressed with the local customer care team, our backyard is a swamp. Cabinetry finishes failing from a poor cover-up of damage Prior to delivering the home. The subgrade siding material is flaking off on its edges. Our floor is sinking around the entry to the garage. Just to highlight a few of our issues. Starting to feel a little bit like we were scammed a bit.

Lennar responded:
Good morning Eric, We are sorry to hear that you are not satisfied with your new home. We appreciate your feedback and we take it very seriously. We apologize for any inconvenience or frustration that this may have caused you.
If there are any outstanding issues that need to be addressed, please submit them using your Lennar Account, this ensures your request is documented, prioritized, and addressed quickly. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Hi I have a terrible experience

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2024
  • Hemet, CA

Hi .I did buy my house .your seller krystin.is a terrible.and not professional that all .I been asking my s row papers since 2 months ago..also the mail box keys .I just get it after 2 months. I been asking .email.calling..krystin.and also marcos manager of hoa ..this 2 person are terrible .and Kristin now said that I dont speak inglish..I hope is not cause iam usa citizen latin...cause I just want my scrow papers.and pool key..and lennar costumer service...there's one more thing I have to say I been asking also one repair .and only robert the builder contractor is the one who answer

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. Your feedback is crucial in helping us improve the homebuying ...

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not great. But painters were awesome

  • Gerald H.
  • Verified HomeBuyer
  • August 02, 2024
  • Saint Michael, MN

I’ve always heard Lenar doesn’t have the best workmanship and I can see that for myself. I’ve complained from the realtor to the builder to the person that did the phone call check about our patio large step entrance. Hoping some easy fix in the future would prevent falls and injuries. I was told they would send someone out but no one came.

Lennar responded:
Thank you for taking the time to share your feedback with us. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Take your money and run!

  • Daniel C.
  • Verified HomeBuyer
  • July 27, 2024
  • Cullman, AL

Crooked walls, unresponsive employees, horrible craftsmanship, some of the worst mud and tape I’ve ever seen, uneven floors, absolutely no pride taken in the building or selling service

Lennar responded:
We sincerely apologize for falling short of your expectations regarding communication and craftsmanship in your home. Your feedback is valuable to us and we hope we can improve your experience as a homeowner in the near future. If you would like to share more details, please email us at LennarCares@Lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Mr Omair

  • Omair C.
  • Verified HomeBuyer
  • July 27, 2024
  • Kissimmee, FL

The truth is that I felt cheated after moving to a new house and I started to discover that they used the worst possible finishes on the inside of the house, because I didn't inspect the outside. The paint on the inside is ridiculous, they used the worst quality paint. In short, everything they used on this house was the cheapest thing in construction. Now we have to live with this horrible thing here or spend a lot of money to improve it. I don't recommend anyone invest in these Lenar houses.

Lennar responded:
Good afternoon Omair, thank you for taking the time to share your feedback. We are sorry we have not met your expectations with the quality of your home. We hope moving forward we can offer you a better homeowner's experience. If you have any questions or warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

In general biggest mistake in my life to deal with lennar

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2024
  • Summerville, SC

The worst quality, when I received home inspector pictures, i thought something exploded inside terrible quality nasty people to deal with, cocky, arrogant

Lennar responded:
We apologize that your experience did not meet your expectations and you feel it was the biggest mistake in your life. If you would like to share more details, please email us at LennarCares@Lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad

  • Elyssa T.
  • Verified HomeBuyer
  • July 27, 2024
  • Wimauma, FL

Closing was a nightmare , got ripped off , house is not built for storms

Lennar responded:
Good afternoon Elyssa, We appreciate you taking the time to share your feedback and are very sorry to hear this you feel your home was not well built. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Because it’s new doesn’t mean better… should’ve stayed in Texas!!!

  • Andre D.
  • Verified HomeBuyer
  • July 27, 2024
  • Crown Point, IN

Highly disappointed in buying a lennar home, spoke with neighbors everyone had a problem at closing and property isn’t worth the value

Lennar responded:
Thank you, Andre. We appreciate you taking the time to share your feedback. We are very sorry to hear you are highly disappointed as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Trash experience

  • Brian Michael S.
  • Verified HomeBuyer
  • July 27, 2024
  • Crandall, TX

If you can buy with anyone else DO IT. Issues after issue, getting information/returned calls… umm yeah right. Praying on people with no knowledge of the mortgage industry and you should steer clear.

Lennar responded:
Thank you, Brian for taking the time to share your comments. We are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Onerous customer unfriendly experience

  • Eileen C.
  • Verified HomeBuyer
  • July 25, 2024
  • Oakhurst, NJ

The mortgage process was onerous, horrendous and designed for Lennar, NOT the customer After holding 4 FHA mortgages, we will never do business again with Lennar NOR EVER recommend to others!! Workmanship and materials are cheaply done and poor spackling/sheetrock work and zero satisfaction to our numerous requests to FIX!! Our floors are horrendous ... they literally colored in our kitchen floor with crayon before we moved in!!! Sheetrock had to be repeatedly repaired and is STILL unacceptable! If we didn't have medical family crisis going on in our lives right now, we would be doing ...

Lennar responded:
Thank you, Eileen for taking the time to share your experience as a Homebuyer. We are sorry to hear about your medical family crisis and that you have had to submit numerous requests to fix some items in your home. I will share your feedback with upper management for them to review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Unprofessional and Unethical

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2024
  • Troutman, NC

Very unprofessional and inexperienced construction managers with zero value addition or supervision. Subcontractors are all free to do or not to do what they want or not want.

Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lazy & sloppy work found all over new house

  • Joseph B.
  • Verified HomeBuyer
  • July 23, 2024
  • Magnolia, TX

We were originally offered a chance to get a lower interest rate and then right before closing were told that there was no way to even consider lowering the interest rate, but it was kinda too late at that point for us. Our closing date was miscommunicated to us and after planning move out dates at our other place and setting up installation appointments at the new place, this delay in closing caused us to have to rush back and forth to get everything moved in half the time we expected to have. After moving in, we found multiple issues.....paint on the carpet, paint on the vinyl plank ...

Lennar responded:
Good afternoon Joseph. Thank you for taking the time to share your experience with us. We are sorry to hear about the miscommunication and the issues in your home that have had to be repaired. Moving forward, we hope we can change your sentiment to a more positive one. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Disappointing and Dissatisfied

  • David P.
  • Verified HomeBuyer
  • July 23, 2024
  • Fontana, CA

Our initial sales agent Corina was perfect. Attentive and responsive Since then we have had nothing but problems. Plumbing leaks, painting issues, cabinet issues,, irrigation, counters and in trying to fix your problems your people have damaged our personal possessions. Oh and by the way one bathroom sink fell from the counter this morning. That is not all the issues we have put in for repair just what I can remember at the moment. Lennar has taken what was supposed to be a great experience and ruined it and taken 800k as well. Not something I will be recommending. Quite the opposite

Lennar responded:
Thank you David for taking the time to share your experience with us. We are sorry to hear about your experience. I have shared your feedback with upper management for their review.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

nightmare

  • Jeffrey W.
  • Verified HomeBuyer
  • July 23, 2024
  • Osteen, FL

my experiance with lennar was a nightmare i was minipulated and when i brought it to the attention to management at lennar morgage they simple said sorry.

Lennar responded:
Good afternoon Jeffrey,

Thank you for taking the time to share your feedback. We are sorry to hear that you felt manipulated during your recent Homebuying experience If you want to share additional details, for me to share with upper management, please feel free to send us an email to LennarNews@Lennar.com.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing experience throughout entire sales experience. Only highlight was Scott Bird for financing.

  • James Robert VonDerhaar V.
  • Verified HomeBuyer
  • July 21, 2024
  • San Diego, CA

Quality issues especially with the electrical components of the home. Fuses blow every other day and at the moment, our electric car cannot be charged because the 220V plug does not bring juice to the electric car charger. Its an every day task to go out to the garage and reset a fuse that tripped in various rooms of the house. The final delivery of the home keys was ridiculous. It was at that point, we as a homebuyer were nothing more then a commission check for the Lennar sales agent. CarMax makes you feel pretty special when you purchase on of their cars and they are 1% of ...

Lennar responded:
Thank you, James. We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

We got dooped

  • Albert V.
  • Verified HomeBuyer
  • July 21, 2024
  • Portage, IN

We were rushed into buying a home and selling ours at a lower price then we wanted. We were told if we weren't under contract within 2 weeks that our interest rate would jump from 5% to 7.2%. A week after we got a contract, lennar was advertising 4.5%. The upstairs is hot because dampners went set correctly and my furnace/AC leaks in the basement

Lennar responded:
Thank you Albert, for taking the time to share your feedback. We are sorry to hear about your experience. I have shared your feedback with upper management for their review.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Property

  • Louisa B.
  • Verified HomeBuyer
  • July 20, 2024
  • Caldwell, ID

We had a very bad experience from beginning to end. The only reason we stayed with Lennar was because of the property. We have had issues with the mortgage, title, and builders. With in one week of moving in we had to have our AC unit replaced. Kitchen sink continues to slowly drain and we are told that nothing is wrong with it. I would not recommend this company to anyone

Lennar responded:
We are sorry to hear that your purchasing experience was not up to your expectations, and that you had to deal with issues with your HVAC system. We hope that moving forward your Homeowner's experience journey is a much better one. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lies

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Wimauma, FL

Lied about the community being quiet . Anything but considering legal action. Quality of appliances and cabinets are trash .

Lennar responded:
We are sorry to hear you are not happy with your community, or the quality of the appliances and cabinets. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

worst experience ever!!

  • Scott F.
  • Verified HomeBuyer
  • July 20, 2024
  • Valparaiso, IN

We purchased a house end of May. We had 2 closing walkthroughs and put different colored painters tape up. Almost 60 days later, repairs still haven't been made. They keep telling me it will get fixed. I have spoken to 7 different representatives of the company, and my house is still in shambles. Leaky basement, dings and Knicks, walls that wave, scratches in the floor, hvac not hooked up, plus many more problems. I currently have 17 outstanding work orders, and the contractor told us we were "particular"! My back yard, as that of my neighbor has a pond in it now from the grading that ...

Lennar responded:
Good afternoon Scott, thank you for taking the time to share your recent homebuying experience with us. If there are any remaining issues to be completed, Please email a detailed list to LennarNews@Lennar.com, referencing this review, and include your contact information. This will allow us to follow up with the appropriate team who can work diligently to get everything completed. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Extremely poor quality, no consistency

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Westfield, IN

I will never recommend Lennar home to anyone as house qualy is extremely poor, no consistency, bad materials used

Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. we are sorry to hear we did not meet your New Home expectations. We hope that moving forward we can change your sentiment towards a more positive one. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Dot buy Lennar home

  • Kshitish S.
  • Verified HomeBuyer
  • July 20, 2024
  • Zephyrhills, FL

Do not buy any homes from Lennar. You will retreat . Horrible

Lennar responded:
Good afternoon Kshitish, Thank you for sharing your feedback. We are sorry to hear you feel that way, We hope that moving forward, we get the chance to improve your experience and earn back your trust. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Narrow Reviews by Area