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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19173 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19173 Reviews in All Areas

Star Rating Breakdown

5 ★ 7917

4 ★ 3609

3 ★ 3223

2 ★ 2051

1 ★ 2373

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Worst home purchase ever.

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2025
  • Port Charlotte, FL

This has been the worst home purchase experience ever between the sales person telling you whatever you wanted to hear and lying about follow ups, along with misrepresentation of the property and what you can actually do and now an ongoing battle with the builder and the county regarding land rights And building issues. Do not ever buy from this builder!

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Biggest Mistake Of My Life!

  • J. William G.
  • Verified HomeBuyer
  • October 15, 2025
  • Huntley, IL

Overall Experience was extremely poor. From the "common" items left out of the building process such as towel bars and Shower rods, to the fact that NO underground sprinkling system was installed to water the new sod - leaving that 2K responsibility to the new homeowner, to a disastrous 2 day closing event. At this point I am very sorry I ever signed the Purchase Agreement.

Lennar responded:
Good afternoon J.G. Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations, from missing items to challenges with your closing and landscaping. If you have any questions about your home or warrantable items that need attention, please submit a service request through your Lennar Account so our team can review and assist. We hope that, moving forward, we can earn back your trust.

Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience ever buying a brand new home

  • Anonymous
  • Verified HomeBuyer
  • October 15, 2025
  • Venice, FL

My experience with Lennar has been awful. I was given misinformation from my Lennar mortgage representative on several occasions making the process a nightmare. Then I was promised that a list of items would be completed by the builder prior to my virtual walk-through. They were not, but promised to be done prior to closing. It's now been six weeks since I closed and I'm still waiting for many things to be fixed. I'm frustrated and very unhappy with Lennar.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Just a sale

  • Ayanna M.
  • Verified HomeBuyer
  • October 01, 2025
  • Baltimore, MD

Well you are in a beautiful new home and your CCR tells you the home is cheaply made with poor products first two weeks lights had to be changed door off hinge hole in door from stopper patched up shelves misaligned stove door ajar

Lennar responded:
Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced in the first weeks of your new home, including the concerns with lighting, doors, and shelving. If any items remain unresolved or need further attention, please email CorporateCustomerCare@Lennar.com
so we can review and assist. We hope that, moving forward, you can enjoy your home and create wonderful memories. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Bad foundation, lies, won’t repair anything, more lies

  • Brandon N.
  • Verified HomeBuyer
  • September 16, 2025
  • San Tan Valley, AZ

Please don’t give them your hard earned money. I closed 2 months ago, and my home is still unsafe to live in. I cry all time because of what they have done and continue to inflict upon me.

Lennar responded:
Good afternoon Brandon, We’re very sorry to hear about your experience and the challenges you’re facing. Your safety and satisfaction are important to us, and we take your concerns seriously.

If you’d like to share more details with us, please send an email to CorporateCustomerCare@Lennar.com referencing this review so we can better understand and address your concerns.

Thank you for taking the time to provide your feedback. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Horrible, no communication, just want sale

  • Anonymous
  • Verified HomeBuyer
  • September 16, 2025
  • San Antonio, TX

Lennar has been my worst experience ever! False info on home loan, worst communication. No one was here to congratulate me when I received my keys! Loan officer lied to me about numbers! I had to wire money twice

Lennar responded:
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide clear communication and accurate information throughout the homebuying process, and we take your concerns seriously.

If you’d like to share more details with us, please send an email to CorporateCustomerCare@Lennar.com referencing this review.

Thank you again for sharing your thoughts. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Worst Experience Ever – Do Not Recommend

  • Kenia O.
  • Verified HomeBuyer
  • September 03, 2025
  • Waller, TX

I have many things to say about Lennar — my experience has truly been the worst ever. During the home-buying process, I constantly had to follow up with Lennar staff just to get answers to my questions. Their customer service was poor, but unfortunately, the worst was yet to come. On closing day, Lennar was supposed to pay my hazard insurance through the escrow account — but they didn’t. My policy was at risk of cancellation. When Lennar finally issued the payment, they ended up reversing it. It has now been three weeks, and the Lennar staff have stopped responding to my emails and ...

Lennar responded:
Hi Kenia, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness from our Mortgage team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Tatiana P.
  • Verified HomeBuyer
  • August 20, 2025
  • Lakewood Ranch, FL

The house was not ready on closing date. There were multiple walls left with holes that the builder did not tell the buyer. First week in the house already had a water leak and we are still waiting for some repairs to be done.

Lennar responded:
Hi Tatiana, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Ganesan

  • Ganesan M.
  • Verified HomeBuyer
  • August 19, 2025
  • Raleigh, NC

Quality not that great. Never ever go with Lennar mortgage whatever promotional offer is given. They’ll drag you until the very last moment to give so many surprises and you’ll not be able to get the full promotional offer and you’ll feel cheated.

Lennar responded:
Ganesan, Thank you for taking the time to write this review. We are sorry for the negative experience that you have had with Lennar Mortgage. If there is anything outstanding that we can follow-up on for you, please reach out to corporatecustomercare@lennar.com - Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

This was a HORRIBLE experience.

  • Kristy Lynn B.
  • Verified HomeBuyer
  • August 07, 2025
  • Westfield, IN

Lennar charges a premium price and uses the cheapest material and labor and it shows. I am SO disappointed and have major regret for building this home. Gave responsiveness 2 stars - they do respond - but, nothing changes - your told that's how it is.

Lennar responded:
Hi Kristy, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first two months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

THE WORST EXPERIENCE!!!

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Jarrell, TX

Not happy with the service that was rendered. It seemed like they just wanted to push the sale through and move on to the next sale. Told things would be fixed before closing but even though the issue was small was not completed but I fixed it myself.

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations with your new ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Never again

  • Justice F.
  • Verified HomeBuyer
  • July 09, 2025
  • Corpus Christi, TX

If i could do it all over again i wouldn’t. Steer away from lennar and their houses. Buying process was terrible

Lennar responded:
Good morning Justice, We’re very sorry to hear that your experience has left you feeling this way. That’s not the standard we strive to uphold, and we regret that we fell short of your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Not transparent with loan costs and unfair treatment

  • Naga Muneswara Rao G.
  • Verified HomeBuyer
  • July 09, 2025
  • Forney, TX

Not transparent with loan costs and unfair treatment. No response to the feedback

Lennar responded:
Good morning Naga. We appreciate you bringing this to our attention. We’re truly sorry to hear you feel you had unfair treatment, particularly during the loan process. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. Moving forward we hope to earn back your trust. If there are any outstanding warrantable items, we encourage you to submit a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Unsatisfied buyer with warranty issues that are not being fixed.

  • Anonymous
  • Verified HomeBuyer
  • July 02, 2025
  • Middletown, DE

I suggest before you buy a Lennar home, do your research. Unfortunately, I did not and now I’m paying the price.

Lennar responded:
We truly appreciate you taking the time to share your experience. We’re sorry to hear that things haven’t gone as you expected, and we understand how that can impact your confidence in us. Please know we’re committed to improving and hope to rebuild your trust in the time ahead.

If there are any outstanding warrantable items that need attention, please email CorporateCustomerCare@Lennar.com and reference this review so we can follow up with the appropriate team.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible

  • Ginger C.
  • Verified HomeBuyer
  • June 06, 2025
  • Pilot Point, TX

Awful experience. Do not recommend to anyone

Lennar responded:
Thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com.referencing this review and including any additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

A Disappointing Experience with Lennar Homes

  • Israel E.
  • Verified HomeBuyer
  • April 22, 2025
  • Hockley, TX

I had high hopes when purchasing my home through Lennar, but unfortunately, my experience has been riddled with frustration and disappointment. Before closing, I hired a professional home inspector who uncovered a laundry list of issues—bad masonry work, sloppy and frankly comical electrical wiring, fencing that lacked proper nails and support, and concerning plumbing flaws, particularly with the water heater. Despite these problems, I was pressured to close on the home before the issues were properly addressed. While some of them were eventually fixed, the process was far from timely or ...

Lennar responded:
Good afternoon Israel, we’re genuinely sorry to hear that your experience hasn’t been up to par. Your input matters, and if there are still outstanding items to be resolved, we’d appreciate the opportunity to address them. Please contact us at CorporateCustomerCare@Lennar.com and include a reference to this review so we can get the right team involved.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Bad builders

  • Milton S.
  • Verified HomeBuyer
  • April 22, 2025
  • Corpus Christi, TX

Just to be honest , I won’t recommend Lennar homes to no body My bad experience was really bad . after 2 months moved in , grass never was set it on , I called & called to warranty department and not answer I was told that 10 days after moved you will have your grass set ,but that is not true . funny is all the houses sold out has grass already and I am still waiting on it..

Lennar responded:
Good afternoon Milton. Thank you for sharing your thoughts with us. We’re truly sorry to hear that your experience fell short of expectations. If there’s anything still unresolved, we’d like the chance to help—please email us at CorporateCustomerCare@Lennar.com and reference this review so we can look into it. We do hope to regain your trust in the future.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Builder needs to hold their employees accountable.

  • Johnny S.
  • Verified HomeBuyer
  • April 15, 2025
  • Ave Maria, FL

It has been nothing short of a nightmare! We hired a inspector who found 98 pages of work that was not done properly and reused damaged items such as doors and appliance,Every issue is being addressed slowly and costing us time and taking away the enjoyment of our new home,We have repairs daily!!! This is a brand new home and it should no be like this!!! We live on a construction site that some day we hope to call home.If we knew it was going to be like this we would have moved else where.SO SAD!

Lennar responded:
Good morning Johnny, and thank you for sharing your feedback with us. We are sorry to hear we have failed to meet your expectations. If there are still any outstanding warranty items to be resolved, please send us an email with details, referencing this review to: CorporateCustomerCare@Lennar.com so we can help you with follow-up. Moving forward, for future questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to providing you with an exceptional homeowner experience moving forward.Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Poor Quality

  • Parveen K.
  • Verified HomeBuyer
  • April 15, 2025
  • Pilot Point, TX

poor quality things instal in the house. like bathroom, and no basic feature in house like towel hanger, bathrrom glass door and many more.never recommend to anyone to buy from lennar

Lennar responded:
Good afternoon Parveen and thank you for sharing your feedback. We are sorry to hear that your home did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Overall. Daniel was great till after we signed.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2025
  • Clermont, FL

Overall everything was going well. Until we handed over our down payment. Then it felt like pulling my teeth to get any questions answered by the Lennar staff. Their mortgage company was the same way. They were great till closing day. Then it felt like pulling teeth to get anything answered. Then out loan was sold off to another company and Lennar failed on multiple occasions to transfer the payment amounts and allocations properly. Our home has many cracks in the paint and lots of cut corners throughout the house that weren’t noticed in the inspection prior to. Many wholes in the drywall ...

Lennar responded:
Good afternoon and thank you for taking the time to share your feedback. We're sorry to hear about the quality issues you experienced in your home. If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if there are warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar Canterra Creek

  • Alicia C.
  • Verified HomeBuyer
  • April 02, 2025
  • Rosharon, TX

My experience with Lennar was not great at all. Yes we got a lot of incentives but communication was horrible. They were not up front about what came with the home, the sales representative lied to us about anything and everything. Keep in mind that this is my first time buying a home. It was supposed to be a smooth process and one of the happiest moments of our lives but we felt robbed from that moment. Not only that they would not communicate with my realtor at all. Just when dates were pushed for walkthroughs which were changed at least 5 times. Overall communication was terrible with ...

Lennar responded:
Good afternoon Alicia. Thank you for sharing your experience with us. We’re sorry to hear that communication fell short and that the overall process did not go smoothly. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Bad

  • Myungkyu Michael L.
  • Verified HomeBuyer
  • March 23, 2025
  • San Diego, CA

Within 3 months of moving in, these were the issues with my home: 1. Broken heater due to faulty part 2. 3rd floor bathroom clogged 3. Broken water heater 4. Unfinished door handle for bathroom 5. Leaking kitchen sink 6. Gaps in stair wood 7. Unfinished/imperfections in painting 8. Big scratch on owners suite bathroom countertop Very disappointing.

Lennar responded:
Good morning Myungkyu, Thank you for taking the time to share your feedback. We’re truly sorry to hear you have had these issues with your home, and are feeling disappointed. We hope that we have efficiently offered a resolution to your warranty requests. Please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. If you feel you need to escalate a warranty issue, please send an email to CorporateCustomerCare@Lennar.com with details of your concern. - Sincerely, Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

The worst experience.

  • Ricardo G.
  • Verified HomeBuyer
  • March 18, 2025
  • Santa Clarita, CA

I've bought a lot of new tract homes and this has been the worst experience.

Lennar responded:
Good afternoon Ricardo, thank you for sharing your feedback with us. We are sorry to hear that this has been a bad experience for you. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

My backyard is a swamp

  • Anonymous
  • Verified HomeBuyer
  • March 13, 2025
  • Snellville, GA

I have a “swale” in my backyard that remains constantly wet, regardless of dry weather. Despite multiple dry days, the area never dries out. When I walked outside, I found not only standing water but also frogs and mosquitoes breeding in what has essentially become a stagnant puddle. I was assured by the builder and the seller that it was nothing to worry about but the issue has become worse and no one seems to want to help resolve the issue.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home.
If you would like help following up with this concern, please send an email to CorporateCustomerCare@Lennar.com with details of your concern and referencing this review.
Sincerely, Lennar Corporate Customer Care.

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Poor quality

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2025
  • North Fort Myers, FL

I would not recommend buying a home from Lennar. The materials used in their construction are extremely cheap, resulting in numerous issues that they refuse to fix. Poorly finished walls due to defective materials. If you're looking for a high-quality, well-built home, I strongly suggest exploring other builders.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced with your new home. We hope that moving forward, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

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