Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21894 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Overall, we like most everything.
- Stephen B.
- Verified Homebuyer
- July 13, 2021
- Aurora, CO
Overall, we like most everything. The quality of the materials used though should be higher for the price paid on the home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - One of the WORST!
- Michael J.
- Verified Homebuyer
- July 13, 2021
- Joliet, IL
One of the WORST!!!!! Never ever will purchase a home from Lennar!
Lennar responded:
Hi Michael, thank you for your review. We are sorry to hear about your disappointment with your new home. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Home, Terrible Logistics
- Cody B.
- Verified Homebuyer
- July 13, 2021
- Saratoga Springs, UT
Home is wonderful. The logistics of buying were terrible. After we had closed Lennar tried to get us to pay a reinvestment fee of 2500 bucks, claiming they forgot to send it to title for closing. After 4-5 months of disputing they finally waived the charge. This was very frustrating and put quite a bad taste in our mouths. Because of this, we would only recommend buying from Lennar if it was a pre-lived in home. We would not recommend buying new from Lennar.
Lennar responded:
Hi Cody, thank you for taking time to share your experience with us. We are sorry and disappointed to hear about the issues you experienced during the purchase of your new home. If there are any items we can assist with going forward, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Lennar - I loved everything from beginning to finish except for Lennar
- Anonymous
- Verified Homebuyer
- July 13, 2021
- Heartland, TX
I loved everything from beginning to finish except for Lennar Mortgage Company. I think they need to do a better job than what they are doing presently. Minus this, every other things we score 100%
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar has been very good addressing after sale issues with the
- Kathryn B.
- Verified Homebuyer
- July 13, 2021
- Westfield, IN
Lennar has been very good addressing after sale issues with the home. The home buying process was very smooth.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Well I had something that wasn’t working and it got handled right
- Warren R.
- Verified Homebuyer
- July 13, 2021
- Henderson, NV
Well I had something that wasn’t working and it got handled right away. Great customer service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The quality of the home and the sales rep I dealt with
- Robin S.
- Verified Homebuyer
- July 13, 2021
- Westfield, IN
Very high quality and attentive to any issues I encounter.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Buying process was like any other
- Joshua B.
- Verified Homebuyer
- July 13, 2021
- Fort Worth, TX
The biggest issues we've had have been with the warranty and issues we had with the house even before we closed. They build them quick and sloppy and when they send out people to "fix" issues they just cover it up and don't actually fix anything correctly. If you want a quick built homebuilder that sacrifices quality for quantity, Lennar is there for you.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - HOA process is extensive
- Wallace V.
- Verified Homebuyer
- July 13, 2021
- San Antonio, FL
HOA process is extensive
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Please make sure things are completed at your home before closing.
- Anonymous
- Verified Homebuyer
- July 12, 2021
- Austin, TX
Please make sure things are completed at your home before closing. otherwise, you keep contacting them to fix the issues at home after closing.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the incomplete items and subsequent frustrations in getting those items corrected. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Beautiful home and great service
- David K.
- Verified Homebuyer
- July 10, 2021
- Myrtle Beach, SC
Beautiful home and great service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great builder.
- Nauman T.
- Verified Homebuyer
- July 10, 2021
- North Las Vegas, NV
Great builder. Awesome customer service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
What a joke
- Anonymous
- Verified Homebuyer
- July 10, 2021
- Saint Cloud, FL
The finance people don’t answer any calls or emails give me an hour heads up to close. Walk through was horrible. Walls weren’t straight, exterior paint doesn’t match, my washer wasn’t set up correctly and it flooded my laundry room the first time I used it. I have plenty more things that went wrong. Some were corrected but some where not. Lennar’s excuse was they are closing on 200 houses that month. How is that my problem? Every neighbor I talk to has / have complaints. Lennar needs to revisit quality control. Let’s just put it this way, would you like to buy a new car and would you like to ...
Lennar responded:
Hi, thank you for taking time to write a review. We are very disappointment to hear about the number of issues you have dealt with since closing on your new home. We completely understand the frustrations you have expressed and would like to assist in any way we can. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 2
NEVER AGAIN
- Anonymous
- Verified Homebuyer
- July 09, 2021
- Harbeson, DE
5 month old hone with at least 10 unanswered tickets in queue. Water seeping through guest bath floor, havent heard from anyone. Closing was moved at last minute and blue tape items never fixed. Have not heard from anyone!! Never again..
Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for the incomplete work and lack of communication you have experienced with work in your home. If you would like us to follow-up on any incomplete items, please send us an email at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - A fairly average builder based on our experience of buying three
- Sherman L.
- Verified Homebuyer
- July 09, 2021
- Irvine, CA
A fairly average builder based on our experience of buying three new homes in California
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Fantastic buying experience.
- Camron S.
- Verified Homebuyer
- July 09, 2021
- Victoria, MN
Fantastic buying experience. The challenge we have is with the level of building outweighing issues after build, supply and demand. The responsiveness and the level of care from the Construction Manager and directives given are a problem. The communication given by the customer care team is beyond unacceptable. The home owner shouldn't have to follow up on every issues and get time lines or keep them in line with job time lines. I hope they fix them. We love our home and its a beautiful area but after you have paid and moved in others who haven't moved in are put as priority when you have ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 1
Lack of craftsmanship and very little attention to detail.
- John B.
- Verified Homebuyer
- July 09, 2021
- Gettysburg, PA
Opt for the upgraded interior paint if its offered as a roll on style paint the spray paint job is horrible and there's overspray everywhere. Look at the baseboards, window sills and door trim on your walk thru - the cleaning crew misses them every time in every room; they're covered in plaster dust... Make sure your laminate floor is quiet, no crackling or popping. Walk every room for squeaking floors and stairs - get commitment for repairs. All of your "quality concerns" are going to be handled after the fact by customer service...make sure you have their number and email addresses before ...
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 4
Lennar - Everyone was very pleasant.
- Marcia R.
- Verified Homebuyer
- July 08, 2021
- Fuquay Varina, NC
Everyone was very pleasant. I love my new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We like the house very much.
- Anonymous
- Verified Homebuyer
- July 08, 2021
- Longs, SC
We like the house very much.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Seems that the builder are hiring quick help and they contractors
- Zolaykha A.
- Verified Homebuyer
- July 08, 2021
- Lake Forest, CA
Seems that the builder are hiring quick help and they contractors are not professional just hiring anyone off the street to get the job done
Lennar responded:
Hi Zolaykha, thank you for writing a review. We are sorry to hear about your disappointment with the associates in your community. If there is anything we can do to assist, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Very responsive in correcting issues
- David O.
- Verified Homebuyer
- July 08, 2021
- Westfield, IN
Many things had to be redone because of poor quality. Should concentrate on DOING IT RIGHT THE FIRST TIME!
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Your team members
- Gene P.
- Verified Homebuyer
- July 08, 2021
- Las Vegas, NV
After we purchased the home a few thing weren’t right, so we contacted Lisa your after market sell person. She was great Five stars for her. Also the foreman was the same Five stars.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Overall Great
- Anonymous
- Verified Homebuyer
- July 08, 2021
- Lake Forest, CA
Overall the experience was Great! The only part that was a little bit choppy was the loan process. Had to reach out a few times to get answers and wouldn’t get clear answers.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Warranty service has been excellent. Not many items needed to be addressed but the few were handled to our complete satisfaction.
- Jacques A.
- Verified Homebuyer
- July 08, 2021
- Chapel Hill, NC
Lennar builds a great home, well thought out, and move in with nothing to do such as landscaping or adding irrigation systems. It’s all done for you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Our new Lennar home is beautiful!
- Sergio G.
- Verified Homebuyer
- July 07, 2021
- San Antonio, TX
Our new Lennar home is beautiful! Our Lennar sales agent made our home buying process easy. He was kind, professional and not pushy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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