Lennar Reviews

Out of good faith we accepted the house with many things still not fixed that we saw on the initial walk through and the final. After escrow was closed we were tossed out the priority list. Many many things that had to be fix as expected, disappointment came when I had to chase down the warrant people for every single thing that had to be fixed, some of the stuff took weeks to be fixed and some other we had to be very persistent to get them fix. Would highly recommend to show more accountability on your warranty managers. The guy who handles warranty at my community takes for ever to come by and send appointments out of the blue and never shows up, getting the impression the appointments are made just to simulate a follow up in your system. I feel ripped off with the flooring, not only you guys charged my more to get vinyl on my whole first floor but then when its start ripping apart for no reason other than having unacceptable quality you guys walk away and take no responsibility claiming that that’s how the material is. I get the vinyl is inferior to other flooring systems, but the quality of the material is below acceptable. Definitely would recommend that every time somebody comes to fix something someone for lennar shows up to verify, many times your sub showed up, did the work and damaged floors/walls or even worse they show up lacking the tools necessary . And then it’s my duty to report it as no one from lennar will come to verify that the work was performed correctly or if the work was performed at all.Our role as home owners is no quality assurance. Between having to chase you guys to get stuff fix, getting halfway fix and having to swallow the cost of bad material this home has been exhausting and disappointment. 0/10 experience. ... More

Hone was made quickly and has many imperfections. The process was rushed to close on time which impacted my ability to request things to be fixed. The brick has light spots and a patch doesn't match the rest of the home. The garage isn't sealed properly allowing rodents to enter

We are beyond disappointed after spending half a million dollars on a home where the walls aren’t square, nail pops all over the house, the pendant lights are not center over the bar, and we have nothing but dead grass outside. Awful experience. Wouldn’t do it again, and I wish we backed out of the deal.

Getting things taken care of after close has been a nightmare. The internet is constantly going out for 24+ hours at a time.

I was rushed during the entire process and given false promises. I was lied about being able to back out of the deal if I didn’t feel comfortable, Lennar representatives threatened me with legal action and withholding my deposit if I backed out of a home that was of terrible quality and the worst workmanship I’ve ever seen in a new build. The communication was good only until they got me to sign the contract, which the representative forced me to sign without reading. He skipped over significant details when he “went over it” with me, especially the part where I could not back out of the home without severe penalties or move my own closing date to a date of my preference due to job and family complications. Worst and most unprofessional company I’ve ever dealt with. ... More

Compared to other home builders, Lennar falls short. Lennar's saying "Everything is Included" should be changed to "Nothing is Included." You want to customize Ethernet Cables in the house? NOPE. Rain Gutters? NOPE. In fact, all the stuff that IS included is the standard stuff you get for free, except it's probably the lowest quality materials/products available. The "quartz" type material used for the countertops is a nightmare to clean. If you spill anything on it, it will absorb it and stain as if it was permanent marker. Why Lennar used this material is beyond me. The cement in the garage is full of cracks and dents. We had huge gaps on the sides of the garage door. These gaps were large enough for small rodents to pass through. After we pointed it out to them, they patched it up, but not after leaving cement splashes all over the drywall. When you purchase a new car, you expect it to be cleaned and washed. This was not the case with Lennar. Our first day there, we had to mop the tile floors TWICE. The floor was full of dirt and dust. It was as if the builders had just finished the house and left. Upstairs, we found white drywall shavings all over the carpet. We even found several nails in the carpet! Imagine if our kids stepped on it!! All over the tile floors, there were white paint drips everywhere. All of this was addressed during our walkthrough. The Lennar rep said that our house will not be this dirty and they will have a clean up crew clean the house prior to move in. NOPE! Did not happen. Two rooms are hotter in temperature compared to the rest of the house. Lennar rep said that this is normal. They also said the 4 inch gap in the garage door was normal too. For airflow, they said. The solar panels and battery is included whether you want it or not. Again, they went with a lowest bidder company with horrible customer service and reviews. Trying to activate the panels and battery is a nightmare. 15 panels and 1 Tesla Battery for $40,000. Rip off! One of the Vents in the bathroom was producing a humming noise. It turned out it was installed incorrectly. One of the LED lights in the bathroom stopped working. I had to replace it. I am not confident that this house was built with quality in mind. I can only imagine how the piping, electrical work, stuff behind the drywall was done. ... More

Very bad quality of drywall. There are seem lines all throughout the house. Paint job was poorly done. Customer service is overwhelmed. Regret purchasing this product.

Lenar Agent sold for 30000 extra then homes in same area, no quality materials , crack in foundation,silings everything cheap. Construction managers not doing quality checks. Found more then 20 issues before closing,due to 60 days have to send list for correction

Since Day 1 when I made the final walk everything has been a complete bad experience, the first thing the contractor told me when I made claims for details of the house is that I was not buying something customer, I moved with a kill in my garden that lasted more than 1 month in being able to be changed, 3 weeks ago I had a flood in the room below and they even blamed me for doing damage to the property, mojo the carpet in the room and they went today to check it and apparently the girl who was has Covid since he says that it has no smell, even though I was told that they were going to change it for everything I have been through, I would not recommend them in my life, it pessima atencion a al cliente and pesimo service de guaranto. ... More

I complained that my new AC system doesn't cool down in the afternoons & they claim it's normal as long as its 20 degrees cooler inside than outside so 80 degrees homes with 100 degree weather outside is normal to them & they won't fix regardless of the so called warranty. I'm 1 of MANY neighbors with the same complaint left to accept these hot conditions.

Lennar homes are terrible quality, seems like builder just rush their work and use the cheapest material as possible. Foundation cracks have appeared and have made my floor rise and lennar says that there is no foundation issue. Even after I have had my own third party foundation company tell me there are problems. Will never buy a lennar home again.

Terrible experience would not recommend this site is terrible for posting 1 stars for builders. They delete negative reviews

I feel cheated and misled

First house I tried to buy was in Seguin, Texas. My closing date was postponed and then on the day of new closing date I was told "your husband has to co-sign." One whole month they couldnt't figure out that my loan was a liability. I was extremely disappointed. They took so many documents but in the end gave me no choice, tried to rush me, gave me advice on cosigning when it's a personal decision and they invaded that personal space, no one asked them for their opinion on co signing part. So, fast forwad in to the new year of 2024, my work took me to Houston, So I started looking for homes around the airport area. I found an old home, inspection didn't go well so i moved on to the next one. I met amazing realestate agent and a lender. They were with me every step of the way showed me so many properties eventhough my budget was smaller. They treated me well, gave me information on financing, no snarky remarks or judgment, treated me like everyone else. I decided to go with them no matter what. Coincidentally I received a text from Austin's lennar sales agent, I informed her that I am no longer looking at the properties in Austin Texas. I am moving to Houston and appreciated the info. So she sent me a link for houston homes and told me prices have dropped. So I drove from Austin to houston to go check it out and since my lender had already approved me for certain amount I was happy to look for homes in that budget. I met sales agent name: A.W at the location. I've already seen these properties on website your other agent gave me. So I arrived early saw everyhome before meeting A.W. He didn't even try to sell me the house. I had to dig for information about what comes with the house, automatic water heater, sprinkler system etc. All questions were asked by me to him. I decided on the house and informed my agent. We tried to negotiate and decided to make an offer. He insisted I should speak to their lender first for perks. I informed him about my previous experience at seguin and i insist on going with my lender. My agent said lender can close in 15 days. Client file is ready. A.W took it personally it seems. He insisted I should atleast speak to lennar mortgage. I insisted on making offer so someone with authority can make that decision. He told me upfront, my offer will get disqualified because he knows lennar doesnt give any discounts if they do they will recover somewhere else. He said send it to me and approval of loan documents and i will let u know in an hour. Two hours later my agent follows up on my behalf, he never bother to text or call. Then when he got in touch with us via group text, he refused to give any discounts. I agree to go with the price as is. He then rushes me to give earnest money and sign papers he asked me over the text "show me a 4 bedroom house for 195k, who told you you can get it for 190k" I said you told me I can make an offer. It wasnt professional. I was driving back to Austin. I had to pull over to reply. I got home and sign papers paid 5% earnest money when its suppose to be 3 %. He didnt go over the document with me not even via zoom or phone. So I missed looking at the closing date. I realized it the next day. I emailed them to help me. A girl approves my requested date on email but doesnt change it in the system. Few days later, at new house orientation, i find out it has not changed, yet. So I asked A.W why? He blamed it on me because apparantely that girl just suggested the date she didn't say she will change it. But I replied and accepted her suggestion..what about acknowledgement? A VP of finance calls me to sell mortgage and I respefully denied but asked his help to change closing date and he said A.W can help you its not a problem, he got a gist of the story and he claimed everyone loves A.W, it doesnt sound like him. I even requested your customer service to remove A.W and customer service said NO. he refused to change the date. I told him i will not get paid if i move my work days. He asked me if house is more important or losing few hundred dollars? He gave me a choice of paying 100 per day to push my closing date. Not to mention on day one he also asked me if i was buying house with cash. He also said he didnt do zoom or phone call on document signing day because I had my agent she could have done it for me. So A W just gets free commission and we do his part of job too? It doesn't end here. I went through so much stress to make the closing happen on given date. He didn't even stayed to hand me the keys. As soon as I pulled up I saw him leaving. You guys charge me 2000 dollars for convenience fees for closing to go smooth. I will never forget what I went through twice. Inflation is bad and your team just added stress to it and charge money for it. My hvac and appliances already used warranty once. Your guys had to come and do the caulking which was marked on Orientation final walk. A Customer service agent ,who setup my appointment to fullfil service request visited physically to check on paint and caulking issues. She also cleaned the drips of paint on cabinet. Gave me advice that in my 11th month I should call for these services. She said you used your warranty it's only one time. Both Sides of my yard is wet for 2 months they sent a guy with a shovel. He removed dead grass and left. The water retention is still there. I didn't sign or acknowledge the completion yet. No one is following up on that. Hvac, and appliances was an emergency and so is water retention. ... More

For buying a first home, I had a very stressful experience trying to constantly prove that money was money was available because they couldn’t read. Not till I got my realtor involved the “issues” cleared. Quality and craftsmanship is horrible, no pride in quality of work. When you do need answers during the process everyone blames everyone and says it’s someone else doing it. Too many hands involved. I would never buy a Lennar home again.

Nothing about working with Lennar was easy or transparent. David with Lennar mortgage was the worst,

Buying a house with Lennar was the worst experience I ever had. I started the process June of 2023 and didn’t move in until the end of April of 2024. My new home consultant was the worst poor communication, he lied every chance he got, then he quit just two weeks before I had to close on the home. His manager knew the issues that were going on and barely helped. She was provided all text message and emails and was shocked how he spoke to me, but nothing was ever done. Come to find out it was a known issue with the new home consultant many people suffered because of him. How Lennar Conduct business is awful. Very poor communication. They treat clients like garbage. I did ask for my down deposit back I was told no that if I don’t purchase with Lennar, I’ll never be able to own my own home. If I could go back in time I would not purchase a home with Lennar. ... More

I canot begain to state how regrettful i am in buying this Lennar home. The workmanship is the worst ive ever seen in my 69 years. Nothing is plumb nor levell. The exterior concrete looks DRUNK. Not one construction joint is streight or level. The exterior siding has dips and vallys between the wall studs. After extremely heavy rains locally the exterior siding has decided to show is poor instilation. I cannot begain to comment on how sorry i am today for buying this Lennar home. My neighbors have had roof leaks like you would not believe. This house is just pure junk. Sales and service seems to be alot of lip service. I will not reccomend anyone buy from Lennar. ... More

Experience was terrible and will never buy Lennar again

Worst experience with the builder starts from sales team till handover team. They behave like monark. Very rude. Not ready to accept any of our requests. Agreement is mostly from their side (one side ). they can change what ever they want.

As a former licensed realtor and third time homeowner, this is by far the most awful home buying experience I’ve ever not only personally experienced but seen in the industry. Lennar is not well established in Idaho and is unable to find decent contractors to build their homes. While these homes have nice layouts and they buy decent materials to put in the homes, they are built horribly. Our home’s floor was never leveled and there are large gaps between the floors and baseboards and our floors bubble in places and our back sliding door is difficult to close because it’s uneven. The siding on the outside wasn’t installed correctly and has been buckling and cracking since we moved in a month ago. The HVAC system also wasn’t done correctly and the return air vent sounds like a jet engine when the AC kicks on- we can’t even have a conversation in the living room when it’s on. Our neighbors are all experiencing similar issues and nobody at Lennar is taking action to fix these structural problems that are causing safety hazards in our homes. Their warranty team seems highly unorganized and is having trouble keeping track of service tickets- everyone claims they are new and not sure what to do. We bought a Lennar home because we wanted a more unique home layout and nicer quality than CBH and love the location, but if we had known this is what we were getting into we would have stayed far away. Please learn from our mistake and run. ... More

From signing the contract to requesting service for items covered under builder warranty has been a horrible experience. The builder is using real state agents to other bidding, who have no idea about the building process or the established standards. Everything in the construction process is contracted out to third parties that hire workers at minimum wage without any construction experience. The quality of work and finishing is awful. Their only purpose is to quickly proceed from contract to closing. Do not waste your time, money, or energy.

Mala malisima y mas mala

I've had a few issues that nobody can address and I'm getting tired of reaching out. Crap quality

I highly recommend RUNNING away from any Lennar neighborhood. This is a joke of a home buying process and they should be out of business.