Lennar Reviews

The warranties have been very helpful. Tom from Heritage Asante in Surprise has been exceptionally helpful.

Kevin at Avery Pointe went above and beyond! He is amazing and made the home buying experience so smooth.

Professional staff assistance throughout the building process and onsite help when needed after the improvements are finished.

Good job in completing the job

Sales process was good - thorough, questions answered timely,etc. where I am having difficulty now is that so many of the wonderful features were never explained in the turnover process. I got an email with tutorial videos for some, but not all. To this day my garage door code hasn’t been changed because I can’t find how to change it. I was given no info on Raintech that I recall and I did a fair amount of research in my own to get it operational. Landscaping went in just recently and was done poorly, leaving ruts and swampy areas. I was told they would power wash afterward but I still have muddy spots on my sidewalk. These are things I didn’t know to ask about so I hope the review is helpful. ... More

Great service and communications

The home seems to be well built with a quality workmanship, However the sod laid down for my yard was one star at best. The Lennar representative came out today and was very courteous but was quick to say that my contract calls for my complete ownership of the yard. My contract was over 100 pages and signed in about 45 minutes. The walk through was thorough for the inside of the house but contained about 1/10 of the information I learned from the Rep today. He said that the yard should have been watered 30 minutes in the morning and 15 in the early evening each day. My water bill was 3 times what it was in my previous house and apparently that was still not enough. The sod was dormant when it was laid down and more than 50% of yard never made it past that stage. I was told that aeration and fertilizer would help but I didn't consider that my job. I have asked the HOA for assistance and was told to contact Lennar. When does this circle of ownership stop? ... More

Basically, I really like the layout of the house. Very well insulated. Electric bill has yet to be $100.00.

Each day is a discovery of so Erving else not working correctly, having to deal with rude contractors, or experiencing an issue with trying to get resolve a repair that’s been “fixed” poorly. Also, this lot is way too close to other neighbors. When a contractor friend of mine stated, “when someone pays over half a million dollars for a home, they shouldn’t have these kinds of issues”, the response from the Lennar customer service manager, “Everyone is paying that price for these houses”. Does that mean it’s okay the workmanship is awful?

Everyone was great. House is awesome

It’s a “cookie cutter” design. Minimum input or changes you might regret later other than that beautiful house. Takes forever to get any deficiencies corrected.

Lennar delivered exactly as they said they would. No missed milestones. No nonsense. No surprises. I'm very happy with my new home and the neighborhood.

my out side garage lites have not worked since i moved in six months ago when are they going to come and solve the problem.

Everyone who is employed by Lennar has been exceptional. The plumbing, drywall, & electrical subcontractors work has been shoddy and substandard.

Process went smooth, great communication with staff.

lennar build really nice houses .good quality as we expect and their customer services is good and on time quick response overall we experience is great with them.highly recomend them .

The sales reps do a great job. However, when we chose to do everything in house, we expected a well oiled machine. Lennar Mortgage & Lennar Title are anything but well piled. Their lack of communication with me and with each other were absolutely awful. I did way more work than any customer should ever hope to do. So much so that my Lennar Mortgage rep told me that we probably would not have closed on time had I not made everything happen. The quality of the house is good except in the bathrooms. The day we moved in the toilet paper roll holders fell off. I feel like they really skimped when it came to installation. We love our house…just not sure we would ever want to go through the constant hassle of dealing with a company with employees who constantly drop the ball ... More

Love our new home, its perfect!

Always a great experience with Lennar

Great Value for the price paid

Still waiting for repairs 120 days moved in.

Absolutely the worst. We’ve lived in our new home for 4 months and the entire house is a disaster. I’ve had dozens of work orders through the warranty. Most of the items were repaired poorly but many of them haven’t been fixed at all. As I type this I have 2 windows that need replaced, over 200 drywall patches that need to be sanded and painted, over 20 cracked floor boards, and a completely sanded staircase with No stain available to fix it. These are just a few of the issues off the top of my head. Every issue I’ve listed has had well over the 60 days lennar has to fix them. The homebuying experience was no joy either. The lennar realtor sent us the wrong contract and included features list, which we signed and went under contract with. Only to find out we didn’t have all the included items, like a refrigerator. When we asked he said he sent us the wrong contract and he would gladly sell our house to someone else if we wanted to continue trying to get the things promised to us in our contract. So we were forced to buy a new $3000 refrigerator on our own, even though our contract stated we’d get one from lennar. The experience with lennar is so bad that we’ve decided to move. Unfortunately we are stuck here until lennar finishes fixing everything. Every day that goes buy a potential buyer is missed. ... More

We decided to build after searching all around Indy and other builders. Right from the start you could tell Lennar’s quality of home over others. We loved the 55+ concept! Just starting retirement it’s great to have a new home you don’t have to worry about or a yard to take care of! We can travel whenever the mood strikes us! The sales team sent us weekly updates and pictures of our home being built which was great as we were 3 hours away.

This is my first Lennar home and I love the layout and everything included concept. However, the company lacks the quality of work. They pushed to close on a home that was not ready. It’s been 4 months and my house is a mess. Problems with the house includes tearing out 14 feet of drywall, texture of the walls are terrible, mold in my downstairs bedroom that requires remediation, upstairs bathroom pan was loose and the pan was defective so they had to cut drywall from my garage to fix and replace the pan. The lanai and garage foundation has chunks of concrete chipped and missing. The banding on the exterior of the house and pavers still needs to be fixed and replace. I don’t expect a perfect house but everyone that has walked in it are shocked that it’s even a brand new home. Recently, i had to deal with the rudest customer care rep who barged into my home, banging on my walls to let me know that the blue tape on my wall is standard texture. I had to ask him to leave because he was irate. when he left my kids said that he had anger management. That is totally in acceptable to act like that regardless if you have a bad day or not. If anyone wants to see pictures or take a look at my home I would be happy to share. Example of how time consuming repairs are handled… plumbers comes to remove hardware on my sink, mirror guy remove mirror, granite guy install, plumbing reinstall and mirror guy puts my mirror up. Every job that is done requires a minimal of 6 appointments to inspect, remove and repair. unfortunately, not all contractors come on the same day with different issues in the home and it leads to weeks and months. The carpet in my house looks very worn, stained and dirty with everyone coming in and out. If things were done correctly in the first place, we wouldn’t have to fight for them to come back and properly do the job right. ... More

You have to double check to make sure issues are fixed properly to make sure things are working even thought they said everything is fixed…