Lennar Reviews

I have a list of things that never got completed yet. Said will be right back that was four months ago. I could go on and on and on. Will never ever buy another Lennar home and will stop anyone who I hear say that they're looking at Lennar.

Lennar just wants to sell you the home and after closing if you discover something was missing or damaged like a scratched mirror or stained countertop and you didn't discover it during the walkthrough, they'll tell you it's not covered under warranty even though they tell you a million times before closing that don't worry you have a one year warranty! Apparently the warranty is worthless.

Pay attention to the brickwork and shower tile work...... they will use defective material and patch them up in a very amateur way.... When you reach out about the issue they will say that is the pattern of the brick. When you don't fall for that they will ignore you and never respond again.

Not customer service at all in any department. The materials and accessories that they used are the cheapest . I saw the blinds that they put in a $750.000 house at Walmart for $15.00 . Chrome fixtures the cheapest. We knew what we were buying but we didn’t realize how bad it was.

DO NOT buy from LENNAR! They are the MOST unreliable, RACIST and worst people to work with. We are first time home buyers and they made the process extremely difficult for us to purchase a home. We also felt that some of the people involved in our home buying process were very prejudiced and racist and they contributed to the difficulties that we experienced throughout the process. They did EVERYTHING they could to try to ensure that we didn’t get a home. Their loan officers are THE WORST! Please save yourself the heartache. Their homes are cheap and you end up having to take care of things that should’ve been taken care of during the walk-through and after. ... More

Everything breaking down within 3 days of moving in. No resolve and no answer from anyone!!

The lights are out after 1 of moving in. Submitted request online and no one handled it.

I don’t recommend it the worst experience ever, the house had a lot of problem

ITS ABSOLUTELY RIDICULOUS THAT NOBODY WANTS TO MAKE THINGS RIGHT…. Dirty floors, broken lighting fixtures, broken refrigerator, problems with heating system that according to the company who came today, it has no warranty. Squishy floor, cracked tub, scratched kitchen cabinets. Glue on toilets and kitchen sink, Etc….. ITS A BRAND NEW CONSTRUCTION. what its wrong with this company???. To answer the question if I recommend this builders. NO!

Houses are built of poor quality and lot of cosmetic issues. Honestly this is my first time home purchase and I went with lennar since it's a good brand but very disappointed for the price that I paid. Lennar's mantra is 'Everything is Included' but they did not offer me a single extra thing I have asked for. Considering the price I paid this house is not worth it

lenders dishonest and delayed, loss of income, horrible finished product, cheap and fast, nics chaulk, dry wall, carpet, worst experience start to now. will do everything possible forever to help others avoid the pain and stress.

Paid cash. Money had to be paid prior to closing. Which was prior to walk through. On Walk through house had a ton of problems and issues and was not even completed. Never had a second walk through which in New York is unheard of to fix all the problems. Morning I closed not one issue on walk through list was addressed and the house still was not finished. To date two months later the home is still not complete let alone items on walk through complete. Now I’m being told I have to take pictures and do item by item on website. Everyone passes the buck not one person handles the situation. It looks like they used refurbished or damaged material throughout my home. Cabinets without paint, modelings that are all damaged, broken tiles, after closing being so upset I had an inspection of my own with over 45 items on it. Not one handle on any cabinet throughout my home is level or parallel to the other. Multiple times I asked for directors or managers to come to my home to which never happened. Completely and utterly disgusted. And so are all the neighbors on my block. But employees were ok taking money but not ok getting jobs done. I’m sure this review will not even be addressed ... More

Concierge was practically useless. Sales liason doesn't respond. They don't give a crap about your schedule or preferences. We see water drain issues in the yard within a month of home purchase.

Despite assurances that the home is waterproofed, the recent rainfall has resulted in substantial pooling of water around the foundation and subsequent flooding of our basement. This has caused damage to the interior, including the carpet and other finishes. The sump pump was operational; however, the volume of water penetrating the foundation itself suggests potential defects in either the foundation’s waterproofing or the structural integrity of the building.

I close on two brand new townhouses and Ghost Town when I ask for help as the screen door does not close and still Carpet has stains I’m not in South Carolina to view and everybody’s a ghost town now

We purchased our home in November and closed on our home in late February. We were promised weekly construction updates and concierge service. This never happened. Communication from Lennar throughout the process was horrible. Except of course from the lending side of their business. Quality of work appliances and fixtures is bargain basement. Plastic! Seriously, plastic fixtures. Plastic in the dishwasher, plastic garbage disposal. On the surface items appear to be quality. But the design and engineering team has taken every opportunity to cut costs and trim any quality features. Multiple plumbing issues, poor quality paint, carpet etc. For this price point, there should be quality fixtures, appliances, and flooring. Shame on you Lennar. ... More

AVOID. I would strongly discourage anyone from considering this company for a home purchase - our initial experience with them was absolutely terrible. My husband and I were full of excitement about buying our first home, especially with a baby on the way, and the prospect of living near our friends. Unfortunately, dealing with them turned our dream into a nightmare. Right from the beginning, their responsiveness was abysmal - either taking forever to reply or not responding at all. Despite seeing other homes with the same floorplan but with far superior amenities, we were told that our home lacked those features due to supply issues, as our street was among the last ones they were constructing, or just plans changed. This meant we ended up with subpar accommodations. Adding to our frustrations, they installed some of the light switches in crazy places that don't make sense, and the attic is practically inaccessible due to the HVAC unit and duct work being installed in the storage area, much different form the other houses we have seen with the same floor plan. The weeks leading up to the closing were the worst. Communication within the company was nonexistent, and they frequently misplaced our documents, only to demand them urgently at inconvenient times, like 3p.m. on a Friday. They consistently blamed us for their own shortcomings, despite us providing evidence of our timely responses. This cycle of incompetence and stress dragged on for weeks, far from the smooth home-buying journey we had hoped for. Even when it came to the closing day, they managed to mess up. Despite delaying our closing twice, they still couldn't get their act together. We ended up spending almost five hours in the title office waiting for documents that hadn't been sent over. Other home buyers we spoke to mentioned that their closing processes were swift, contrasting sharply with our ordeal. We had movers waiting, and our moving plans were disrupted due to their incompetence. To top it all off, when we finally received the keys to our new home, they were the wrong ones. We discovered that we were given the wrong home folder as well. It's baffling how such basic errors could occur. Fortunately, the contact details in the folder were incorrect, because we did try to call and let her know they gave us her keys. We eventually got in touch with our sales rep and loan officer. That evening, our sales representative made an effort to assist us, but discovered that the keys were located at their office with no duplicates available. Conversely, our loan officer dismissed the situation with laughter and requested that we visit the office early the next morning to return the packet. However, the whole situation was a testament to the unprofessionalism of this company. Even after moving into our home and concluding our dealings with Lennar, they continue to be a source of stress for us. It appears that they sold our mortgage shortly after the closing without transferring our information and payments to the new loan company. Consequently, my husband had to spend several more hours on the phone to resolve the issue and ensure our home insurance payments were properly processed. In summary, dealing with Lennar was nothing short of a nightmare. ... More

Terrible craftsmanship. You can see the mud on the sheet rocks through the paint because it is so thin and they only put one coat on. The wall when light hits it from an angle shows a large repair mound and tape line from Floor to ceiling. There’s holes in the subfloor on the second level under the carpet. There’s piles of something under the linoleum in the Laundry room. Apparently none of the floors are prepped before you just throw carpet or vinyl over it to cover up everything. Shingles have blown off the roof, garage was only taped and never finished with mud, in the tape job is terrible. The first floor vinyl planking is damage severely by the staircase because it had no protection on it . The master bathroom, vanity lights aren’t even hung at the same distance from the ceiling. The refrigerator freezer has a broken drawer and the wrong shelf and cap pieces. The heating ducks tick nonstop from the furnace running and is unbearable to listen to constantly in the living room on the main floor. The whole house humidifier randomly will be just running water down the drain when the furnace isn’t even on. The garage is sheet rocked with two walls left un-insulated, about as cheap as a builder can be. The garage floor should have been dug down to flatten out the steepness of the driveway that you can’t park on if it has ice because you’ll slide out into the street. Multiple window seals are shot with frost inside the glass. Multiple windows are scratched in the glass. The kitchen sink drain does not let the water out at the correct rate, causing it to back up Because of the angle of the drain line in the slab floor. You can feel the wind blowing through the window trim because nothing was sealed around the windows when installed. 7 foot garage doors are a joke. The furnace is under powered, even with all of the vents closed on the second level, barely anything blows out of the vents on the lower level. The concrete is horrible with cracks filled with large amounts of caulking. There’s paint on the carpet in multiple areas in the master bedroom. The floors creak already when walking on the second level. The stairway railings feels like they will fall off the wall if you put any weight on it. The microwave has a dent on the front of it, and pops and bangs after running for 4–5 minutes. This is just off the top of my head of the problems. ... More

Horrible experience. Noone ever answers the phone and when they do they pass the issue to another person. There's problem every step of the way. Had to postpone receiving the keys because lennar mortgage did not release the loan on time. Many issues with the house, weak construction, water leaks, power not wired properly. Overall horrible experience

Not satisfied with home buying experience, had problems with water on the side of house, drainage and no one wants to fix, regret moving here,

Lennar mortgage is the worst! I may NOT purchase Lennar house in the future purely because of the terrible loan officer from Lennar. I have submitted my complaints about my loan officer and nobody has ever contacted me.

Briana was awful . She was not responsive to emails or phone calls. She didn’t know the answers to mortgage questions and told me inaccurate information. I had to get her boss involved because it was impossible to deal with her. She wanted me to sign documents that were inaccurate. Up to the day of closing, the down closing costs were still unsure. I literally was so stressed out that I ended up in the hospital the following day for tightening of my chest. I’m young, with no issue of the heart. The Dr said it had to be stress related. Carmela at lennar mortgage was outstanding. I wish she could have handled my entire mortgage process. She stepped in to assist where she could. William, my first NHC, was awful as well. Thankfully I was able to change to Sandra who made the experience a little better. Crystal was amazing and also helped with the walk through. Unfortunately, Briana and William were my main contact people throughout this experience which made it awful and I wouldn’t do this again with lennar if I had the opportunity. ... More

I could write a book...everything was terrible

The local contractors did a good job, however Lennar as a company cuts corners everywhere and use bad products. They short change at the dumbest opportunities, like a thermostat. All around bad, the best part is that the actual local contractors can come after you buy and then make everything right.

Beware of everything they tell you and be careful what you sign. When you ask for repairs to be made you or told that it us not covered or they sent unqualified repair people that have made the problem worse