Lennar Reviews

Overall Homebuying Experience Initially, the process of purchasing a home with Lennar seemed promising. The staff was welcoming, and the excitement of buying a new home was palpable. Unfortunately, this positive outset quickly devolved into a frustrating and disappointing ordeal. The dream of a seamless homebuying journey was shattered by a series of organizational and communication failures, making it a stressful and disillusioning experience. Quality of Workmanship & Materials At first glance, the home appeared to be everything one could hope for. However, it wasn't long before the façade began to crumble—literally and figuratively. The wall above the garage was improperly sealed, an issue that persisted despite multiple attempts at repair. The interior paint was so thinly applied that it would come off with the slightest touch. Within the first month and a half, the dishwasher ceased functioning, the solar panels malfunctioned, and the plumbing nearly caused several floods due to a piece of construction debris lodged in the drain. Additionally, the driveway repair resulted in further damage to the landscaping. These incidents underscore a disheartening lack of attention to detail and quality. Trustworthiness The trust that should form the foundation of the homebuyer-builder relationship was severely undermined in this case. The mishandling of personal information—a stranger's loan application appearing on my account—and the refusal to correct such a significant error is deeply concerning. Trust was further eroded on the day of title signing; misinformation and blame-shifting between Lennar Mortgage and Lennar Title showcased a lack of accountability and professionalism. Value for the Price Paid Considering the myriad of issues encountered, it's challenging to assert that the value of the home aligns with the price paid. The excitement of moving into a new home was tarnished by the need for constant repairs and the looming dread of what might fail next. The financial and emotional toll of dealing with these problems significantly detracts from the perceived value of the investment. Responsiveness to Issues The responsiveness to the numerous issues raised was, at best, inconsistent. While some problems were addressed (albeit inadequately in cases like the garage wall), others were met with indifference. The situation with the incorrect utility start date serves as a prime example; being told that nothing could be done about being billed for a week of utilities before legal ownership of the home was not only unhelpful but unacceptable. This lack of support and accountability adds to the overall frustration and dissatisfaction. Conclusion The journey with Lennar Home Builders, Lennar Mortgage, and Lennar Title was fraught with challenges that marred what should have been a joyful and exciting milestone. From serious privacy breaches and communication breakdowns to subpar construction quality and a disheartening disregard for customer concerns, the experience was deeply disappointing. While the dream of homeownership remains intact, the reality of dealing with Lennar has been a cautionary tale about the importance of trust, quality, and customer care in the homebuying process. ... More

I never received a New Home Orientation. I never received a pre drywall orientation. The property was poorly constructed! Each day I’m discovering new issues and needed repairs in the house. I was so excited about purchasing a brand new home, which turned out to be a huge disappointment!

Builder steal/removed curtains from this model home. Sent refund check very late, with buyers and realtors total five payee name in a check, how can we cash this check? Took Lennar 2 months to correct purchase number in ALTA, two months add correct name to deed.

The entire process was a joke and can be summed up as simply as saying I received better service at McDonald’s. The only reason I purchased this “home” is the promotional interest rate. I would not recommend Lennar to my worst enemy and will NEVER purchase from them again. Nobody at the company cares about anything other than taking all the money from you they can. AVOID AT ALL COSTS.

I want to say first how nice and responsive Amy and Stephen were that is who we dealt with most. They represent the company well. The problem I had is how much we were lied to. When we first walked in to view the house it was 281k and we were advertised a 4.25% interest rate. In a short 2 months it went up to 306k and 5.65%. We messed up and agreed. We got ripped off. Never again will I recommend to anyone or myself purchase a lennar product. I’m paying more for home owners insurance because I refuse to give Lennar any more of my hard earned money. We got taken advantage of. Some things still aren’t fixed from our walkthrough. Things don’t line up well. The trimming, paint, and caulking are horrid. Our closing date kept getting moved back because the house wouldn’t pass city inspection because I’m sure of cost cutting measures. We had to cancel movers and celeries multiple times. We were on a time crunch and there was 0 communication. They told us 1430 the day before our closing it was going to be pushed back 9 days. Terrible experience ... More

My experience moving her was not a pleasant experience when I first came here to look at the home that I picked it didn't have a stair way it had a hallway and that's not what I got no communication in progress also my house my jack up I really don't care for purchasing any home with them again no one can help you get a clear understanding also we were told if u put down a certain amount if we didn't get approve 250 will be deducted from that and would get the rest back it was my son he is un the military and they say he wasnt approve so they did FHA how about that was a lie my husband didn't wanted to go thru with it and was told if we could not get our money back after they say my son wasn't approve by him self the whole thing is they played with how to suckered u in also I got my water bill and it's so bad they run the water everyday and that bill I had to pay and called and spoke to different number and everyone telling me they don't know anything and can't help me I even text the young lady that did our first walk thru dead end with her I even send Aneese a picture about the bill she told me she would see what they can do when she took it to her boss brook told me nothing no help hunter no help at all no one helped me so I got force into paying a water bill and I moved in on the 19 of January cause I still had a other apartment that I was Still paying to finish out my lease all this was told to brook also they put a rush on this house cause the guy that did our second walk thru said they told him house had to be ready by January 9 and he said that what he did what they say and if they did stated a later Time he could have done that and I wouldn't have to pay all that money and my monthly payments would start later like I say no help at all bad experience for me in buying a home with lennar so don't send me no more reviews to rate you guys just leave me out of your reviews cause not good for me bad experience it could've been more star's no communication after you are sold a house everyone that you communication with doesn't even check on you call you before they called text email now no one is helping you be more fair with ur customer not because you sold a house when they called for help with certain things and the same wall you hit you keeping hitting it cause they don't have answers for you ... More

Builders are charging a builders fee at closing which was supposed to be included in the original price . That’s another random $3,000 just inserted in there with no mention of it, very fraudulent. Not happy with Lennar at all.

Bad experience cheaply done work. Lots of problems but builder still wanted to close be fore fixing them . Also after removing there cheap carpet there was lots of dirt paint and construction trash under pad was not even clean up . Then all the closet shelves were not attached to studs fell down with my wife’s clothes on them and she got hurt. Also had to fix a wall outlet box when removing found beer cans and soda pop bottles in the wall with liquid in them and ants were already starting to make a home were there was food and sugar . Bad builders stay away!!!

The initial part of the home buying process was okay. It was until the inspection and after closing that the nightmares started to kick in. First, for starters, any real estate professional could see the gap between the foundation and the garage door. It seems like because I was out of town during the closing they just looked over the gap in hopes I wouldn’t say anything. I had to put in a claim for Lennar to come out and fix the issue that should have been fixed prior to closing. Second, there’s overgrowth of bushes and shrubs outside my property line. I reach out to Lennar regarding this issue, they shift the blame to the HOA. So I contact the HOA, they shift the blame to Lennar. I reach back out to Lennar in January regarding this issue, in which they stated they would take care of it. Here it is, the end of February, I have not received a return phone call after I reached out to follow up. The landscaping has yet to be cleaned up. Mind you, it’s not on my property line, so it’s not something I am responsible for. After spending 6 figures to acquire this house, no one should never have to go through hoops to get things done. I shouldn’t have to contact the corporate offices for Lennar to do their job that was supposed to have been completed before selling these properties. I regret purchasing through Lennar, should have went with another builder. This is the first and LAST time I will purchase from Lennar, and would not recommend them to anyone, not even my worse enemy. I am beyond upset about this issue. The whole team failed! ... More

The entire homebuying process was a nightmare from start to finish. Salesman was not knowledgeable at all to the product or process. Then the mortgage team I dealt with was absolutely horrid and unreachable most of the time. I almost pulled out of the deal due to frustration and complications that were unnecessary. In addition to this there is a design issue in the house that wont allow me to get furniture up the stairs. I am not a genius but even I can figure out that if you're building a house with all bedrooms upstairs you should design a staircase and handrail that allows you to get furniture up to these rooms. I have lodged a complaint and am getting the typical runaround. I am actively telling friends, family, and anyone I know to avoid buying a Lennar Home. Thanks! ... More

Lennar tried to close our home when house wasn't ready. We did Walk through 2 times but items didn't fix. Lennar pushed us to close the house and said they will charge us for each day if we push the closing date later. Finance team wasn't knowledgeble enough and they made a mistake on cash to close amount.

I was extremely disappointed with my whole Lennar home buying experience. My NHC Steven was horrible. I would constantly reach out for updates/status of my home multiple times before I would receive a response. It was always the same answer no change this is post COVID times and it takes a lot longer to get things done. My previous property manager from a rental I was living at told me to get a new NHC because Steven was horrible, and I should have listened to them. Lennar title. Same exact thing. Constant requests ignored and I was 2 days out from closing and still did not have a closing time. Additionally on closing day I signed all my paperwork by 3:15 pm and they left me in a "closing room" until 5:15 pm and they finally came back in and said we can’t print checks. Seriously I had sat there for 2 hours, and no one came back in to tell me anything. Complete disregard and lack of respect for anyone’s time. Lennar Construction Manager Jeff. Anytime questions would be asked you would get a blank stare and he would walk away from me without response. On closing day when I asked about the hits on my personal inspection, he could not give an answer. Just said I went up there and there was no mold. I pulled out the report and showed him what I was talking about, and he literally turned around and walked out. I paid a lot of money to get a private inspection. None of the major hits were addressed. Along with the fact that I went and did a new home orientation and my CRM and I walked the home and she had a ton of tape all along the home and nothing was complete when we hit closing day. All they did was remove the tape Alexis put up and missed a few spots. Waste of Alexis' & my time. Additionally on closing day the home wasn’t even cleaned. I was told during new home orientation that professional cleaners will come and clean and my floors will be buffed and paint that is all over my floor will be removed. The best part was after I closed, I was cleaning, and I found the "Lennar Final Cleaning Completed" door hang in a drawer. That in itself proves the home was not cleaned. I am 48 days past closing and still have hit list of items not completed. Lennar rushed me for a closing date in December with complete disregard that it was the holidays, and they would have issues with getting workers to complete the discrepancies. I kept being told they are having issues getting people to come in because its the holidays. So instead of Lennar doing the right thing and closing in January so they could turn over a beautiful home they rushed and turned over section 8 housing. I do want to say that Denise and Alexis were amazing. Response was always immediate, and their professionalism was incredible. I regret buying this home and kick myself in the butt everyday for not walking away when I wanted to. The threat of losing my deposit is what made me stay. Not the fact that I received a beautiful home because 100% I did not get a beautiful home. I will forever give my opinion of Lennar as a horrible builder that doesn’t care about anything except making a sale. ... More

The workmanship is very poor , my living room ceiling , you can see the taping on every seam and on my south wall you can see the screws popping through. The heat in my master bathroom is not working the vent must be blocked, I had to buy an electric heater to keep it warm at night, I have Sent emails about these issues but no response. Joe

Stay away from Lennar period. But If you must buy a Lennar home, please budget for thousands of dollar you will need to spend to get the home to a barely comfortable place to live. The price might seem reasonable at first, but when you calculate all the missing items in the home, you will end up paying significantly more than you you went with another builder. Also, be prepared for bad service all round and constant state of confusion amongst their staff.

Purchased house expecting to have installed what was advertised on their website as part of "Everything included". I did not get USB outlets, exhaust fan in master WC, or smart thermostat. In addition, building plans show exhaust fans in laundry room and master WC, but were not installed. The fine print says lennar has the right to change everything. So regardless of what it shown on building plans or website, lennar has the right to not install it. Not what I expected from a company that I felt had a good reputation.

I have purchased 7 homes in the past 31 years and this by far was the worst experience I have ever had with a builder, from the start to close. I had to postpone the closing because what they called a finish home was not what the general public would consider finished. And the even managed to screw up the closing when it came time for that process. I flew my wife in from NC just for the close and we could not and would not close based on condition of home. I would never recommenced a Lennar home to anyone and my now neighbors feel the same way. Do not purchase a Lennar home their customer service is the worst and this includes issues with their so called warranty staff after the move in. ... More

We had many discussions about the floor not being level because of flooring joist that were over cut and not supported properly. We have kitchen cabinets that don’t work and after submitting repair order they show up with no parts and say put another request in. Main bathroom above garage is not insulated. Huge temperature difference between the first floor and second. All concerns that were pointed out during construction and after with no corrective actions planned.

Cannot write a positive review yet. Once we get all the promise’s full filled and issues repaired, I look forward to writing that review.

Name a problem with quality on a new built Lennar home and Lennar has it from the plumbing, HVAC, flooring, flatwork, concrete driveway, cabinets etc & my house is only a month old since closing.

They didn’t even asked me for permission is my property now so why do that? .. I didn’t know until I noticed it was not there. Didn’t feel safe having it like that. And after they put it back wasnt the way it was.

There were a lot of issues with communications. No one could get on the same page and they still dont even have my email updated. Pretty ridiculous considering the amount of money spent. The walls are paper thin and cheap insulation was used. I would not purchase a lennar home again.

Incomplete. No follow up. This is a joke. Recommend- going back to basics keep the brand, ALIVE!

We spent a lot of money for builder grade finishings like a can light in the foyer and bedrooms, no mirrors in the bathrooms, no towel bars or shower rods at all. We couldn’t know because there was no model for our home. The walls are wavy, the corners are all crooked, the master bedroom door wouldn’t stay closed because the lock was not aligned. The closing was over one month late costing us $2500 in rent which they refused to compensate. The microwave was unlevel and had to be fixed three times. The plans were not run by the town causing major trash can pickup issues which we were assured before closing would be fixed by the town buying a smaller garbage truck. We were told if we didn’t water the new sod and it died, they wouldn’t replace it even though much of our yard is considered community common area. They said the amenities would be done in 2024 but now it’s 2025. We have to go to the edge of the current buildings with no parking or turn around for our mail dodging mud, dumpsters, trucks, and we counted 25 nails in the road. I have already had to replace a tire with a nail. ... More

Original price of this house was 433 but changed by Seles person to 456,390 and said it was website glitch and somehow convince our realter as well and threat me if I don't promise to buy then she'll send to other Indian how will pay on cash, this house was sold 2 different people earlier and fraud with them and sell it to me. after I purchased this townhome, i was promised to get security system with Eero router, but I didn't get that and when i asked them they salesperson said we no longer providing anyone but i can see all other new homeowner still getting them, didn't get celling fan and blinds but others are getting them. ... More

Don’t make the same mistake as I did go with a different builder.