Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21880 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Sales people were niceProject management are willing to correct
- Jose M.
- Verified Homebuyer
- July 01, 2021
- Riverview, FL
Sales people were nice Project management are willing to correct any issues immediately We purchased the Hartford model. We love the flow of the home. After being in the house 6 months, my only dislike is the master bathroom. The shower and water room are backed up to the living room wall and everything can be heard when being used. This design flaw could be corrected by switching the sink and lining closet with the shower and water room.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Not a great first time building experience
- Jeremiah R.
- Verified Homebuyer
- July 01, 2021
- Gastonia, NC
Lack of communication throughout the home building process from the Construction Manager and Salesperson. Many things missed or shortcuts taken that I had to ask to go back and address. Flooring options are subpar, as we have already had to replace the cheap engineered hardwoods they use. I will think twice in the future prior to using Lennar.
Lennar responded:
Hi Jeremiah, thank you for taking time to write a review. We would like to apologize for any frustrations you have experienced due to communication breakdowns among the team. Additionally, we are sorry to hear about your disappointment with the quality of finishes for your home. If there are any items that need additional attention, please feel free to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Great customer service all around.
- Andrew D.
- Verified Homebuyer
- June 30, 2021
- San Antonio, TX
Definitely buy a Lennar home , they make the home buying experience so easy and pleasurable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Cheap stuff were used , like the paint very bad.
- Erine F.
- Verified Homebuyer
- June 30, 2021
- New Port Richey, FL
Cheap stuff were used , like the paint very bad. The grout already cracked in the bath tub. Other stuff. To get things fixed Is horrible.
Lennar responded:
Hi Erine, thank you for your review. We are sorry to hear about your frustrations with the quality of materials and finishes in your new home. If there are any items that need to be addressed, do not hesitate to reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Slow in response to items needing correction.
- Kenneth M.
- Verified Homebuyer
- June 30, 2021
- Lancaster, SC
Slow in response to items needing correction.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 2
Lennar - all work was done professionally and on time.
- valeriya m.
- Verified Homebuyer
- June 30, 2021
- Naples, FL
all work was done professionally and on time. i recommend this company
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Always willing to answer questions
- Matthew U.
- Verified Homebuyer
- June 30, 2021
- Saratoga Springs, UT
I would recommend them in a heartbeat.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Best people
- Ramille V.
- Verified Homebuyer
- June 30, 2021
- Upland, CA
Thanks to Joannie L. and Kathy P. made our home buying experience painless and no stress experience. Always ready with answers and help that we need. and after we closed, Jeff and Jose were always there and prompt if we have any issues or concerns. Great Team and is very much appreciated, can't thank them enough.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The follow up by Robert and Kimber
- Don P.
- Verified Homebuyer
- June 30, 2021
- Fort Myers, FL
The sales rep Sam was very knowledgeable and the follow up by Robert and Kimber was great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sawyer went above and beyond in addressing our issues and concerns. He is extremely professional and knowledgable!!
- Anonymous
- Verified Homebuyer
- June 30, 2021
- Cedar Lake, IN
The staff was great from start to finish!!! Sawyer went above and beyond in addressing our issues and concerns. The town is beautiful, you wont be disappointed!!
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
A bit of a custom feel
- Anonymous
- Verified Homebuyer
- June 30, 2021
- Prior Lake, MN
Quality and Custom are words that come to mind with Lennar. The overall experience has been good and we were able to close on time without any issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The is ok
- Bernadine M.
- Verified Homebuyer
- June 30, 2021
- Chandler, AZ
The inside was rushed and you can tell a lot of skipped steps.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 1
The price is good
- Anonymous
- Verified Homebuyer
- June 30, 2021
- Lakewood Ranch, FL
Our experience has been mostly good. The workmanship is not great, but the warranty department has been excellent in addressing any issues.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Water leak in the house
- Gabriel R.
- Verified Homebuyer
- June 30, 2021
- Lutz, FL
Two days after we moved in, we found the bottom of our kitchen cabinets were wet. We contacted Lennar right away and they left us without water for 24 hours and drilled through the concrete to find the leak. Three weeks later, it turned out there was another leak which was the result of an unconnected AC pipe from the second floor, flooding the kitchen for a month. Lennar only blamed their contractor, Bayonet Plumbing, the entire time. 30+ people came in and out of our brand-new home for a month, leaving us impossible to stay home due to the construction in the kitchen.
Lennar responded:
Hi Gabriel, thank you so much for your review. We are extremely sorry to hear about the plumbing issues that resulted in you being displaced from your home for repairs. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Lennar - I wish the sales associate would have spent more time going over
- Anonymous
- Verified Homebuyer
- June 30, 2021
- Rockford, MN
I wish the sales associate would have spent more time going over all options. There are things that looking back I would have done a few more options. Also the quality of workmanship on the house is subpar at best. I worked in the construction field for close to 20 years and would never have left a finished project look the way it did. You may want to take a look at the subcontractors you use and their quality control. If I could redo this whole buying process I probably wouldn't have used Lennar. The only good thing I have experienced is helpfulness of your customer care representative for ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 5
Lennar - cheap material and appliance used in home.
- Amanpreet S.
- Verified Homebuyer
- June 30, 2021
- Greenwood, IN
cheap material and appliance used in home. not quick response to issues
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Great company!
- Nicholas M.
- Verified Homebuyer
- June 30, 2021
- Waxhaw, NC
Great company! No complaints.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - It was an ok buying experience.
- Meghan H.
- Verified Homebuyer
- June 30, 2021
- Richmond, TX
It was an ok buying experience. Everyone always has closing problems!!!
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Love the design.
- Praveen N.
- Verified Homebuyer
- June 30, 2021
- Saratoga Springs, UT
Love the design. Good quality in construction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We were told when buying the house that the community pool and clubhouse would be built soon.5 months later they ate just starting. With temperatures in the 90,s now and no place to use a pool things are not pleasant.
- Frank C.
- Verified Homebuyer
- June 30, 2021
- Summerville, SC
Don't believe everything that is told to you when buying a house.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 1
Purchased 95% complete
- Lindsay H.
- Verified Homebuyer
- June 30, 2021
- Hendersonville, TN
Poor quality of materials, framing bad so walls crooked and cabinets hung crooked. Cheap recessed lights and cheap cabinets. Never experienced a builder that does standby their work and do a 12 month punch list. Still issues outstanding and things not working correctly and I only closed 4 months ago.
Lennar responded:
Hi Lindsay, thank you for sharing your review with us. We would like to apologize for the disappointment and frustrations you have experienced with incomplete items and poor craftsmanship. If there are any outstanding items we can help get complete, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Overall not good
- Vanessa T.
- Verified Homebuyer
- June 30, 2021
- Punta Gorda, FL
Sales guy who originally sold us the home- fantastic! Everything else from there- terrible. Lennar lending is terrible I would not recommend them to my pets! Lots of shady backdoor stuff going on with them. The build of the house is ok, lots of little things they don't do which are basic things in my opinion- sealing granite and floors, just to name a few. Once home is purchased and need ur repairs done- ha! Good luck with that. Our building manager was NEVER anywhere to be found. Took 3 months to complete punch list... which by the way was supposed to be done BEFORE closing. If I had ...
Lennar responded:
Hi Vanessa, thank you for your review. We are sorry to hear about the issues you have faced with getting repairs completed after closing on your new home. If there is anything we can do to help, please send us a detailed note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
The plan of my house.
- Anonymous
- Verified Homebuyer
- June 30, 2021
- Durham, NC
I think next time I take my time to tour the In said of the house more that I did. They are few things that I think was rush through. But overall am happy and live my beautiful plan.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Price for home is high, also electronics are not good quality.
- Nitu R.
- Verified Homebuyer
- June 29, 2021
- Morristown, NJ
Price for home is high, also electronics are not good quality.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
I was provided with great customer service.
- Edelmira B.
- Verified Homebuyer
- June 29, 2021
- Richmond, TX
Since moving into my home , there’s been some concerns that occurred from what I believe to be a rushed job and therefore affected the quality of the house
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
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