Lennar Reviews

was 2 days before closing and cosmetic issues were still not completed after i reminded them 2 wks in advance , they probably wouldn't have done anything if i had not been proactive , there was also 2 electrical issues that i didn;t find until after closing , unfinished wiring for the attic light the switch was never installed and 3 outlets would trip immediately when used , where is quality control ? How did this pass the county electrical inspector ? It took them at least 5 months to repair one of the 2 hot tubs , absolutely no excuse for that other than poor managementm , had to wait one week after closing to get the entrance gate barcode so i paid $400000 for a new villa and was not allowed to enter the community and then when i spoke with the HOA lady to finally get it she even admits that this is ridiculous that this has been that way since the beginning , every single person i met so far said the same thing happened to them ......Lennar only cares about the sale and not about the customers basic needs , they will tell you everything you want to hear until closing and then its another story ... More

I have purchased 7 homes in the past 31 years and this by far was the worst experience I have ever had with a builder, from the start to close. I had to postpone the closing because what they called a finish home was not what the general public would consider finished. And the even managed to screw up the closing when it came time for that process. I flew my wife in from NC just for the close and we could not and would not close based on condition of home. I would never recommenced a Lennar home to anyone and my now neighbors feel the same way. Do not purchase a Lennar home their customer service is the worst and this includes issues with their so called warranty staff after the move in. ... More

We had many discussions about the floor not being level because of flooring joist that were over cut and not supported properly. We have kitchen cabinets that don’t work and after submitting repair order they show up with no parts and say put another request in. Main bathroom above garage is not insulated. Huge temperature difference between the first floor and second. All concerns that were pointed out during construction and after with no corrective actions planned.

I could never receive an immediate answer on any issue, every reply took anywhere from 3 - 14 days. Every concern regarding the build of my home was either disregarded or denied. 3rd Party walk-through was never performed as promised. 90% of blue tape items noted as deficient were not completed and then bent over a barrel to sign-off and close or incur fees. If given a choice, I would never deal with LENNAR again, but I don't think that any other builder in this current climate would be any different or better. Things got so bad that I tried to get out of my Celebration Walk and couldn't because it was a condition of closing. Most awkward closing ever! Didn't say a word all day, had my real estate agent deal with the LENNAR staff, signed off, and then threw everybody out of my house. Would never go through this process again! Feel dismissed, frustrated, I have issues that I now have to address personally out of my pocket, and ignored. LENNAR assumes responsibility for nothing after they have your down-payment. Hard pass! ... More

Bad overall attitude from all construction team. Very rude and intimidating at times I felt I was about to get into a physical fight with this construction and Lennar customer service team. They were very dishonest. This is my second Lennar home and did not even compare to the great experience I received the first time.

The Sales is like buy it or leave it attitude. Orientation guy super rude, had to complain to re- schedule. Title not smooth too, waiting in the lobby for 4 hours, no one come out say a word. Until buyer go inside asking for help. Maybe I am not a rich value buyer for them, but they won’t make a penny from me in the future.

The home consultant used predatory methods to rush me into making a decision to sign a purchase agreement. He was also unprofessional with his communication and didn’t upload the information into my portal that I needed for this to be a smooth process after settlement. The construction manager has not been knowledgeable on various processes that he should have a firm grasp on. The entire process has been beyond stressful and most of the customer care reps have provided mediocre customer service that is just going through the motions and not taking the time to understand the issues. Ultimately, Lennar moved people in before the community was ready. We have suffered the consequences of a rushed project and it is quite unfortunate. There also needed to be better communication with the lending process. I recommend choosing a different brand of appliances for your next project because the number of issues we’ve had in this brand new home are astonishing. What I’ve written here doesn’t do justice to how outrageous the experience has been with Lennar. Disappointed is an understatement. ... More

1. Every Loan processor that was involved with our loan, whether it were a Senior Loan Processor or not, kept asking for the same documents repeatedly after they have been sent. We were emailed on 9/5/23, 9/8/23, 9/14/23, 9/15/23 to provide a copy of social security card, but we were informed by Bryan D. that the 1099 form would suffice as a form of their SSN. 2. With said loan processors, they kept insisting that there was a bank account that had belonged to me and my husband, when they actually belonged to my in-laws, even after being told countless times that it did not belong to us. 3. Loan Processor, Bryan D., was asked several times what the interest rate and monthly payments were and he had refrained from sending that specific information. I do not feel comfortable, nor do I think it is right, to have to walk into my closing appointment with absolutely no idea what my costs will be. Would anybody feel comfortable with this? Or am I just another paycheck for you all, so my interests don’t matter? 4. The incompetent communication between the New Home consultant and the Construction manager regarding the appliances being installed prior to the third party home inspection. 5. I scheduled the original NHO virtually with Kristine M., who is a part of the Homebuyer concierge, since that was an option, but at the time of the appointment, no one reached out to me to give me any FaceTime call or zoom meeting link when I tried reaching out for this information. In fact, no one confirmed the appointment with me at all. 6. My parents were with me during the second walk through on 9/19. During the third walk through, on 9/21, we were not informed Nicole C. that we could not have my parents do the walkthrough for us. My husband and I cannot take off days easily as we both work Monday-Friday from 8-5. My in laws, who are the co-signers, are out of the country. And my husband and I had taken 9/22 off for closing. Coincidentally, I could not schedule anything after 5pm due to Lennar’s schedule for their employees. I figured with our circumstance with the other two co-signers being in a different country, having my parents proxy would be alright since they went to the second walk through with me. 7. During the third walk through, everything that was discussed during the walk through from 9/19 was NOT addressed and the house was extremely dirty a DAY BEFORE closing. We requested another walk through same day at 530pm. I was informed by the New Home Consultant, Diana M. that we would be meeting with another Customer Rep Jose M. as a courtesy because he doesn’t get paid overtime. This gentleman did not show up with the walk through list and was unprepared. We were informed to be on time since this was a courtesy from Lennar, but he came unprepared..? There would not have to had been a FOURTH walk through if everything that was discussed during the SECOND walk through had been addressed appropriately. And, my parents’ time would not have been wasted. This caused the paperwork that Lennar Mortgage needed to be pushed back because we needed to wait for the builder to sign off the statement. I do not appreciate the number of walkthroughs being blamed on us because had everything been addressed, only ONE would have been needed. 8. The New Home Consultant Diana M. was not very pleasant with me on the phone when she had informed me that my father was disrespectful to the customer care representatives and stormed off during the second walk through. This was completely false information, as she wasn’t even there at the walk through, nor has he even met her. 9. On closing day, we were to do the closing remotely for the convenience of my in laws since they are in the Philippines, a different country, meaning 13+ hours ahead of us. We received the notarization linvitation link at noon, which is 1am in the Philippines. We were informed that as long as everyone signs before 4pm and funds are received, we would be able to receive the keys to the house. We’ve told Lennar Mortgage countless times that the co-signers were OUT OF THE COUNTRY and the time difference is crucial for documents that were given to us with two day deadlines. 10. There was an IT issue with the Proof Closing team. As that issue was being resolved, my husband and I made our way to Lennar title to make sure we make it on time to drop off the closing fee funds and I could do my portion of the notarizing on the way so we can make the deadline to receive the keys. 11. As I start my process with speaking to a notary Ralph W, he immediately noticed that my first name on my drivers license does not match the signed documents that were signed. The notary wanted me to reach out to the loan officer, Bryan D., to see how we would proceed with this issue. We waited several minutes before calling to ask him if he saw our text message regarding the issue. He never did. We never got to close on our house the day we were supposed to due to this department’s incompetence. 11. With three Loan Processors, Bryan D., Mel J., Christine S., two of them being Senior Loan Processors, Mel J. and Christine S., they all still missed the fact that my Drivers License and SSN card have different first names. This was not caught until our CLOSING day when it should have been caught day one. And that is to name A FEW mistakes that Lennar has made. Lennar has made my husband’s and my first time home buyer experience the worst experience we’ve ever had. There was no care, there was no compassion, and there was no initiative to help when we needed it most. When it comes to something that they need, they need it ASAP. But, when it comes to something that you need, everyone drags their feet and points their finger with nothing getting done. They’ll just give you a $150 Amazon gift card when they get your name wrong. ... More

You know what, I've typed this review out a couple of times already and at this point I'm sick of talking about it, writing about, complaining about it to people that don't seem to care. I'm now stuck with a half a million dollar home and I don't trust anything in the closed walls. Just make sure you do your research, read reviews etc for Lennar. Its the build of the home itself, the subcontractors, and whoever else worked on it and tried hiding problems that I continue to find.

I went through different models and they all had white cabinets. I was told I was getting white cabinets, got gray. Was told to bad, you signed the contract. This is what you get, there are no options. Was told if I wanted a custom build, I had to go to a custom builder. I moved in and was trying to get cable hooked up, which is part of the HOA and there was a problem. I spent all day leaving messages and not once was called back. Finally at 4:30 I found someone who guided me in the right direction. Found beer cans in my cabinet while they were still building. Which explains some of the shoddy work done. When I moved in the floors were filthy, windows dirty, grout dirty, line of ants climbing up an outside wall into AC pipe. These are all things noted during the walk-through. I didn’t move in until two months after my closing, I was on a trip, and none of these things were taken care of. Cheapest appliances made. So if you want shoddy work and no choices about anything, which I was willing to live with a farmers sink, I wanted a split sink, which wall you are dictated to put your tv on, a tiny one car garage that you can’t put your golf cart and car in at the same time, which I find strange because it is a golf community, then Lennar is your builder. ... More

Purchased home for $281,000 supposedly on a deal. 6 days after we closed Lennar drops prices on identical house to $271,000. This is stealing from a customer. Spoke to Greg the salesman and he said there is nothing he can do. I felt like i was dealing with a car salesman. Will never purchase from Lennar again and ive told all friends, family, neighbors, and anyone i come across to never ever purchase from Lennar.

It took till the week before closing before we had our final approval, which was ridiculous, considering we had all the information they needed every time they asked for it. The house itself was a beautiful home but the materials used were the cheapest they could use. And the quality of the workmanship was horrible!!! My home still has walls that are not straight the siding has lumps in it,etc. Talking with my new neighbors there homes have the issues! Now we have to deal with all the huge trucks driving fast through the neighborhood and the dust getting all over our new homes and our vehicles. It is disgusting.!!! On the weekend people drive behind our homes and shoot guns. We have brought this to the attention of office , with nothing being done about it. Thanks for the horrible buying experience ... More

Though I have informed about cracks in the foundation, they were not fixed Reported about Ant hill before closure, it was not just an ant hill , it was an infestation of ants and was just watered, but not fixed before closure

Cannot write a positive review yet. Once we get all the promise’s full filled and issues repaired, I look forward to writing that review.

Name a problem with quality on a new built Lennar home and Lennar has it from the plumbing, HVAC, flooring, flatwork, concrete driveway, cabinets etc & my house is only a month old since closing.

They didn’t even asked me for permission is my property now so why do that? .. I didn’t know until I noticed it was not there. Didn’t feel safe having it like that. And after they put it back wasnt the way it was.

If I could give MORE then ZERO stars to Lennar it would not be enough. Working with Lennar Homes was absolutely HORRIBLE from the very start. I will NEVER EVER recommend. Workmanship is horrible for the price we paid. Lennar took away the so called wonderful home buying experience which we will never get. Thanks Lennar for DESTROYING our dream, be proud of yourself.

Delays due to missed inspections, poor workmanship, rude and dishonest customer experience reps! Nothing about this house or our experience was worth half the money we paid for it. Lennar reps constantly lied and tried to cover up their mistakes and those of their subs. We were forced to close before the house was complete and every worker we've had in since then have commented on the poor work that was done. I'm ashamed to own a Lennar house.

There were a lot of issues with communications. No one could get on the same page and they still dont even have my email updated. Pretty ridiculous considering the amount of money spent. The walls are paper thin and cheap insulation was used. I would not purchase a lennar home again.

As our customer services rep said when I showed him the corners that aren’t square and the garage frame being crooked. “ it’s a production home not a custom home” That’s a summary how our whole experience have been with Lennar. Things just aren’t right, square or straight.

I can’t describe my experience. It was so bad that I have no words to describe it.

My home buying experience was horrible. It started from the salesman to the loan officer. They lacked customer service skills, respect, and information. For all the trouble I went thru to purchase my home, in the end it was not worth it. So many defiencies, lack of workmanship, and the lack of responsibility. I would not recommend Lennar to anyone. I wish I would have done my homework beforehand.

My biggest issue was the low skill level of sub contractors with paint and chalking of trim. Over paint on door hinges was ridiculous! The chalking was applied in a haphazardly method Low quality level of appliances, especially washer/dryer and dishwasher! Issues presented were not attended to by construction manager. I literally had to chase him down around the development! Overall, it was a very poor experience.

The process started out good, but we should have seen the red flags when the Lennar real estate agent Marnie ignored our agent during the process. She also confirmed to us that we would receive a sprinkler system as we stood in the model home which had them. We found out right before closing that they were not included!!! The celebration walk wasn't anything close to being a celebration. When I asked about the hole in the side of the tub that the Lennar manager, Chris tried not to acknowledge, the response was, "oh, we can get that fixed!" After moving in, we were made aware by our neighbors that we did not get the spotlight that the other houses did. We also noticed that the trimming that was supposed to be on the house was not there! No mirror was provided for the powder room.During one of our random checks on the progress we found an empty beer bottle in our bathroom drawers... I could go on and on, but I'm not. Clearly the workmanship was poor! Thanks to representative that was assigned to us for any issues after the building process, Colby! He's the best they have! He's responsive, quick, and addresses our concerns the first time! If it wasn't for him Lennar world have 1 star and that would be due to the fact that I had rate it! ... More

Incomplete. No follow up. This is a joke. Recommend- going back to basics keep the brand, ALIVE!