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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18339 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18339 Reviews in All Areas

Star Rating Breakdown

5 ★ 7519

4 ★ 3458

3 ★ 3101

2 ★ 1986

1 ★ 2275

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Lennar - Horrible experience would never buy another Lennar home poor

  • Anonymous
  • Verified HomeBuyer
  • June 23, 2021
  • Bear, DE

Horrible experience would never buy another Lennar home poor quality. Customer service is the worst. Employees change every few months. Speaks a lot about the company and management.

Lennar responded:
Hi, thank you for your review. We are sorry to hear about your disappointment and overall experience with your new home. Please reach out to us at corporatecustomercare@lennar.com with any outstanding issues and we will follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cutting Corners

  • Jerico A.
  • Verified HomeBuyer
  • June 04, 2021
  • Corona, CA

Bought in the middle of the pandemic and the housing shortage. Sometimes the most prestigious of organizations prioritize gain versus quality. I moved in 4 months ago and it took a lot of effort to address all the poor workmanship and materials. They are still being worked on. I believe the issues I am experiencing could have been avoided if there was accountability on making sure the final product met expectations. No light bulb in the garage and uneven floors (both 1st and 2nd floors) to name a few that should be noticeable but was deemed acceptable by Lennar's inspectors/QA.

Lennar responded:
Hi Jerico, thank you for taking time to write a review. We would like to apologize for the issues you have outlined with incomplete work and subsequent Customer Care. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Trust is an expensive item that Lennar can't afford.

  • Kapil A.
  • Verified HomeBuyer
  • June 02, 2021
  • Charlotte, NC

Trust is an expensive item that Lennar can't afford. Lennar Doesn't care about buyers, they only care for their balance sheet. 1. I bought the house thinking there is a free tennis court in the community, they advertised it on the website. But to my dismay, it was a pickleball court. When I reached out to the builder they removed the ad but told me that I should have inspected the community to verify what's included and what's not. 2. Each and every staff begged for giving a good review as they told their bonus depends on that I obliged that will couple of good reviews. 3. Even after ...

Lennar responded:
Hi Kapil, thank you for taking the time to leave this review. We are sorry to hear about the frustrations you have outlined including inconsistent amenities and abundance of loose nails found throughout your home. If you have any outstanding items you would like us to follow-up on, please reach out to us as corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst new house ever

  • Keval M.
  • Verified HomeBuyer
  • May 18, 2021
  • Corona, CA

Too many open issues in house and no respond from Lennar. Never buy house from Lennar.

Lennar responded:
Hi Keval, thank you for this review. We apologize for the issues you've expressed related to communication and response to warranty requests. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

NOTHING

  • Anonymous
  • Verified HomeBuyer
  • May 15, 2021
  • Cumming, GA

There is nothing good or nice about Lennar. This was the worst experience ever !!!!!!!!

Lennar responded:
Hi, thank you for this review. We are sorry to hear about your poor experience with your new home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar takes advantage of buyers and has terrible build quality

  • Anil M.
  • Verified HomeBuyer
  • May 11, 2021
  • Richmond, TX

If at all possible DO NOT buy a house from Lennar. If at all possible they will take advantage of price increases on your contracted home to selectively cancel your contract and force you to re-contract on the same house at a higher price. They will do this the day before closing forcing your hand to fork over more money. The quality of the house is terrible. Our floor tiles buckle, the kitchen island is not level do food rolls off, the HVAC cannot maintain safe humidity levels, there are a number of mis-wired switches and missing GFCI and or AFCI breakers. Our master bath sink is cracked. ...

Lennar responded:
Hi Anil, thank you for taking time to write a review. We apologize for the frustrations you have expressed starting with any issues during the contract process. Additionally, we are sorry to hear about the items you outlined with flooring, mis-wired switches, cracked sink and cabinetry issues. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - I have already shared my experience with Lennar.

  • Garry R.
  • Verified HomeBuyer
  • May 04, 2021
  • Frederick, MD

I have already shared my experience with Lennar. Experience: problems after problems

Lennar responded:
Hi Garry, thank you for the review. We are sorry to hear about the problems you have experienced. If there is anything else we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

We had EVERY Appliance in our home changed, still waiting for parts from GE after 4 months. Everything that has been “fixed” has required an additional contractor to fix what the first one damaged

  • Frank P.
  • Verified HomeBuyer
  • April 27, 2021
  • Monroe Township, NJ

Call me. I’ll let you know why I’m not happy!

Lennar responded:
Hi Frank, thank you for sharing your experience with us. We are sorry to hear about the issues you have faced with the GE appliances in your new home. Please send us a note at corporatecustomercare@lennar.com with any details you can provide for your home, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Waranty request not fast enough and quality not good

  • Jerry W.
  • Verified HomeBuyer
  • April 22, 2021
  • Davidson, NC

Waranty request not fast enough and quality not good

Lennar responded:
Hi Jerry, thank you for taking time to write this review. We are sorry to hear about the issues you have expressed with Customer Care and quality issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

They are not trustworthy. They tell you they will finish items and then do not. They want to take your money and then leave you hanging.

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2021
  • Mt Pleasant, SC

Absolutely the worst experience we have had in the 7 home we have purchased.

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your poor experience with your new home. We certainly want to assist with any items requiring attention. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide regarding the outstanding issues you may have. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

How fast they literally threw my home together was sickening.

  • Tekeria S.
  • Verified HomeBuyer
  • April 20, 2021
  • Summerville, SC

I would never buy another home built by Lennar. EVER.!!!!!

Lennar responded:
Hi Tekeria, thank you for sharing your experience with us. We are sorry to hear about your disappointment with the completion quality of your new home. If you have any particular issues that require attention, please send us any details you can provide at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

not what it seem

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2021
  • Clovis, CA

didnt get what i wanted end results were sub par

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your disappointment with the end results of your new home. If there are outstanding items requiring attention, please send us a note at corporatecustomercare@lennar.com with any additional details. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unsatisfied New Home Buyer

  • Jasmyn A.
  • Verified HomeBuyer
  • April 07, 2021
  • Wake Forest, NC

The quality of the home appears to be great on the surface, however after less than 2 months in the home, things started to fall apart. Cracks started to appear on the walls and ceilings. We can also see all of the lines coming from wood planks in the ceiling and on the walls. They also didnt sod the entire backyard and put pine straw in the non-sodded area, stating that "grass will have trouble growing there". However, we hired a landscaper and was told differently. The tubs and showers had scratches and yellow paint spots all over them. It looks like they used the cheapest materials that ...

Lennar responded:
Hi Jasmyn, thank you for taking the time to leave a review of your experience. We apologize for the issues you have expressed regarding the quality of your new home. If there are any items requiring attention, please send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Quality Control bad in construction

  • Jorge M.
  • Verified HomeBuyer
  • April 07, 2021
  • Converse, TX

Quality Control bad in construction

Lennar responded:
Hi Jorge, thank you for the review. We are sorry to hear about any quality control issues you have experienced with your new home. Please contact us at corporatecustomercare@lennar.com with any details you can provide, if there are outstanding items that need attention. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - For the purchase price paid, the quality, workmanship and customer

  • Melanie T.
  • Verified HomeBuyer
  • April 07, 2021
  • Suwanee, GA

For the purchase price paid, the quality, workmanship and customer service, the home was overpriced. I am still having issues.

Lennar responded:
Hi Melanie, thank you so much for sharing your review. We are sorry to hear about your disappointment with the quality of your new home and any issues you have experienced with your customer care team. If there are any issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible quality

  • Forrest M.
  • Verified HomeBuyer
  • April 07, 2021
  • Mount Dora, FL

4 months later still working on the same issue, plus a ton of new ones!!

Lennar responded:
Hi Forrest, thank you for the review. We apologize for any frustrations you have experienced with the quality of your new home. If you would like us to follow-up on any outstanding items, please send us a note at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad Overall

  • Chinenye E.
  • Verified HomeBuyer
  • April 02, 2021
  • Beltsville, MD

Horrible experience. Very disappointed.

Lennar responded:
Hi Chinenye, thank you for taking time to write a review. We are sorry to hear about your disappointment with your personal experience. If there are any issues needing attention, please reach out to us at corporatecustomercare@lennar.com with any additional details you can provide, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Peggy is great! Rest of team horrible!!!!!!

  • Hussain I.
  • Verified HomeBuyer
  • March 31, 2021
  • Woodbury, MN

Peggy is the best!! Rest of the Lennar team are horrible if there a word worst then horrible I will use it. Since we moved in we have requested multiple times for certain services and only once a service was full filled. We are still waiting on so many other service we’ve requested and their is no follow ups. They are few urgent service requests we have requested that are pertaining to dangerous materials on our roof and driveway and after several requests their is still no one came to check on the request. An entire door that goes to our basement is out off shape including the entrance and ...

Lennar responded:
Hi Hussain, thank you for sharing your experience with us. We are sorry to hear about the frustrations you have expressed regarding communication and completion of outstanding items for your new home. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Totally Disappointed....

  • Jerome L.
  • Verified HomeBuyer
  • March 31, 2021
  • Venice, FL

Lennar has failed to live up to their promises and reputation... I wish I never purchased these units....

Lennar responded:
Hi Jerome, thank you for leaving a review. We are sorry to hear about your disappointment with your new home. If there are any outstanding issues requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The lack of concern to detail when building

  • James L.
  • Verified HomeBuyer
  • March 31, 2021
  • San Antonio, TX

Pay close attention when having your home built, do your inspection throughout entire building. Hire your own inspector. The construction don't care about your home. The worst nightmare in my life. No respect toward the new homeowners..

Lennar responded:
Hi James, thank you for taking the time to leave a review of your experience. We apologize for any issues you have faced with your new home. If there is anything we can do to assist, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Very bad quality issues with this builder

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Clermont, FL

Very bad quality issues with this builder

Lennar responded:
Hello, thank you for sharing your review. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Throughout the entire process there was very poor communication.

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Tampa, FL

Throughout the entire process there was very poor communication.

Lennar responded:
Hello, thank you for sharing your experience. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Worst company ever!

  • Lori F.
  • Verified HomeBuyer
  • March 23, 2021
  • Wimauma, FL

Worst company ever! Wouldn’t recommend to my worst enemy!

Lennar responded:
Hi Lori, thank you for leaving your review. We apologize for any issues you have experienced with your new Lennar home. If there are any items requiring attention, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience ever !

  • Pedro B.
  • Verified HomeBuyer
  • December 01, 2020
  • Miami, FL

Cheap materials, a lot of problems and lack of effective response!

Lennar responded:
Hi Pedro, thank you for taking the time to leave a review. We would like to apologize for any difficulties you have experienced with your new Lennar home. If there is anything you would like us to follow up on, please send us a message with any additional detail you would like to provide at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - This has been a nightmare, leak in the ceiling (still kit fixed)

  • Matthew L.
  • Verified HomeBuyer
  • November 17, 2020
  • Parkland, FL

This has been a nightmare, leak in the ceiling (still kit fixed) not wired for cable/WiFi, mold in the attic, total lack of response.

Lennar responded:
Hi Matthew, we would like to thank you for the review. We apologize for the issues you expressed with ceiling leak and lack of response to service. If you could please send us a message at corporatecustomercare@lennar.com with your contact information and any outstanding issues, we will follow up on your behalf. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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