Lennar Reviews

This our 3rd time buying a home, 2nd time buying a new build. We had to extend the closing date three times because the home wasnt finished. We did a walk-through before closing and gave a list to the builder of all the things that needed fixing. Some were cosmetic, but some were big deals such as the sofit was missing by the front door, the outside of the house needed to be painted (still gray with stucco), and the some doors didnt have hinges or locks. Nothing was fixed before closing and we were told someone would come during our first week. No one came for almost a month and only took care of the cosmetic things (re-caulking, etc). They then said since i already closed, everything else needed to be requested under the warranty because they need to prioritize finishing the other units. Where was that work ethic when it came to finishing my home? Ive since submitted the request via warranty and theyre getting fixed slowly but surely. ... More

Will never buy another subpar product from Lennar. Poor quality, poor construction, poor execution. Don’t fall for the trick that everything will be fixed post closing. Walk away or trust me don’t get involved in this fiasco. Talked with 3 neighbors who experienced the same issues. This is just plain poor business practice and flat our wrong. Do yourself a favor and avoid this company; wish I did.

Too long to txt.

Brand new house with a lot of issues.Severals. Wasting time doing claims to be cover by warranty. Staff don’t perform the right job on the site. Totally disappointed.

My experience has been horrible The team especially Beth my warranty lady, lacks urgency and seems to be a bit overwhelmed with her workload. I constantly have had to follow up with your office to try get things fixed in my house. I have An ongoing request that has been going on for a month. I have even reached out to your division president and I have not gotten a response. I reached out to Mark over 1 week ago with no return phone call. This company does not find customer service important. I will not purchase a lennar home again neither will I recommend anyone to purchase a home from Lennar. You guys don’t care. ... More

I would never recommend you guys to anyone I wish I could tell people when I see them in the neighborhood not to buy here it is the worst house it was put together like a 5 year old did it sorry I brought with you guys

Lennar is the worst home buying experience you could ever imagine. Broken appliances . the expectation is for them to completely inconvenience you and nothing ever gets resolved. Dryer broken, stove leaks gas.. techs have been out 3 times now. Still not resolved.Every issues is another problems issue

shoddy workmen ship, rushing to get things done, workers did not seem not to have any pride in their work.

I regret buying from Lennar, worst customer experience of my life

I would not recommend working with Lennar in any capacity. They do not care about the customer (especially if you are a woman) and the contracts are set up to cover themselves against a lack of customer service. They blame the customer and even told me 'nothing the sales agent sales is binding.' I will never buy a new home from Lennar again.

Closed 6/22, it’s 8/8 and the construction trash can is still on my back porch. Learned a week after moving in that more than half the houses on my street are investor owned rentals. Worst mistake I’ve made in my life trusting Lennar.

From day one it was a bait and switch with everything I was told and shown. The company has horrible communication with the buyer and buyers agent. The craftsmanship of the home is horrendous. My walk through brought to life all kinds of issues, some of which I was told were fixed and weren't! I've been in the home about a month and a half and already had Plumbing issues, HVAC issues, Lighting falling out the ceiling, floors are starting to get huge dips in them, the landscaping they did is a joke, garage door fell off track, 1 whole panel of the fence not attached to post. I Just recieved my 1st water bill that was $700 due to a leak they were informed of before I ever closed on the home. I was told the leak was fixed and it was not! ... More

The worst experience I’ve had unprofessional, not communicative, leaving there customers in the dark with. I information. Would not have purchased a property with lennar if it wasn’t my only and last option

DO NOT BUY WITH LENNAR. THE ENTIRE PROCESS WAS FRUSTRATING TO SAY THE LEAST! GO ELSEWHERE!

Overall poor experience. No attention to detail.

Lennar really dropped the ball on this community called Terra Bella in Henderson NV. I made the mistake of purchasing a second floor unit, in a 3 story building. Due to poor, cheap construction, every time the people above me walk across the floor, I hear it. This goes on day, and night. Obviously, there is no buffer between the floors. I have lived in a high rise before, and never have experienced anything like this. The GE appliances are so cheaply manufactured, noisy, and nothing any person in their right mind would purchase. Even the GE rep came out, and said, yes, this is how they are made nowadays. I made a huge mistake in purchasing in this nightmare of a development, but obviously there is nothing I can do. Lennar, you were one of the top builders in the country, but with the Terra Bella project, I pity anyone else who is considering buying in here. ... More

First walk-through brand new home: no running water, workers left feces in each toilet (no water to flush). Cracks & holes in cabinets. Large patch of dead sod front yard. Caulking poorly done. Foundation painted in batches. Hole near roof. Scratches on mirror & kitchen sink, etc.. Final walk-through water ran for 5 seconds & stopped. Few repairs done, orange tape still up, no door on linen closet, etc… Closing day, final final walk-through with construction manager who quickly went over my list of repairs with the superintend. House was cleaned a little better. 10k in no backing out!! Superintend asked me, “What do I want my house to look like?” My reply to him & sales manager; Like a “Brand-New” home. Like the quality Lennar advertise! I chose to purchase new because I didn’t want a “fixer-upper.” Everything at this point is up to the warranty crew to fix. It took a month before I could shower in my master shower because the workers left stucco in the shower head pipe. Bathroom light switch turns off outlet in bedroom. Appliances, when I called for repairs the rep asked, “did the builder give you secondhand appliances?” Not enough space to tell ALL. “Everything that looks good ain’t always good!” ... More

I would like them to look somewhere else to avoid all the issues my family and have gone through

Overall the process of buying went somewhat smoothly with the mtg company, but as far as getting documents and answers from other professionals involved, the answers were incorrect and the realtor misled us as to what the house included. It was later pointed out in the contract that Lennar can make changes at any time and they are not bound to the contact although you are. They forgot the keypad to our garage and later said it may be offered as a courtesy yet all the other houses being built before or after our with same floor plan had them installed. Landscaping is just whatever the Gardners had available and doesn't flow. ... More

Do Not Close until ALL building issues are signed off on. Dina is unresponsive and unqualified as a construction manager. Trades are not managed or construction work verified via a project plan Cosmetic defects are considered not important and are totally ignored. The amount of work order tickets that are required to be opened as a result of sales and Dina's non-responsiveness and follow-up is a full time job that falls on the shoulders of the buyer/home owner. HOA requires that Spectrum is utilized for TV/Internet, however Construction manager does not confirm or verify that the lines/cables are installed and working. It is necessary to use the internet for the home security system as well as submitting work orders; however, with no cables/lines this becomes a frustrating nightmare of "not my job" from Lennar. Appliances are not protected from dents and scratches and Lennar does not correct damaged appliances. Carpet and flooring are not protected while trades stucco, paint and others all walk through with dirty footwear, some wearing workbooks and others in slides and slippers. Drywall and Painters are part of an inexperienced 3rd and 4th party trade that Lennar contracts with and does not manage. Bayonet Plumbing does not have anyone pressure test the plumbing lines or verify their work. Associates are right out of trade school with zero experience and interior water damage becomes an issue and Lennar does not take responsibility for. Also, be aware, Lennar has the "right" per the selling contract to change ANYTHING without notice to the buyer by the sales team. This is inclusive of color of paint, tiles, cabinets, counters and even the structure of doors, closets and kitchen/shower/bathroom fixtures. Beware as Lennar is not the #1 home builder in Tampa Bay for a reason. If you should decide to go with Lennar for you next home, do not allow them to rush you through walk throughs and closings. ... More

Words couldn’t explain how horrible the whole experience was. I’m a Vietnam era veteran and have never been treated this way in my life. When you do the kind of things these people do and you know it shame on me for not pulling out of the deal

Everything from start to finish has been terrible. Awful communication. I moved in to a bird in the house, had a trim nail go through my heel because they rush to clean, and found 3 more laying in the hall. I have had black mold in 2 spots, my AC was NOT hooked up properly and didnt work. Still having issues with the upstairs. And the most recent, water coming through the ceiling from another leak! Oh and I have missed 3 days of work for them not to show up to fix the issues and they DO NOT care. I bought this home as a newly single mom, hoping it would be a fresh and easy start... and they have left me in tears and still with issues and more days to take off work! Dont waste your time! ... More

Sales, and builders were not responsive to huge issues. Over 1 month in the home and still waiting for drastic needs.

I’ve bought three homes so far in my life and this was absolutely the worst experience. We were out of town buyers not able to walk the home in person. Lennar’s website advertised all of these features like being able to heat and cool your home from your phone, the house would come with “Everything Included” which meant a refrigerator, washer, dryer, and a security system. When my father did the final walkthrough of the house he informed us that none of this was included. When I sent the advertisement to Lennar, everyone up and down their chain of command knew that they messed up, but didn’t want to fork over the $10k or so it would’ve cost to make it right. They kept stating that I was getting what was in my contract. The contract didn’t clarify whether any of that was included or not. Their advertising was clear as day saying it was included for this community specifically. After battling back and forth with nearly everyone in their company, they ended up changing their website so none of those features were shown as included. Somehow they think I was wrong, even though they had to change their website? It’s insane. As a veteran, they treated me like trash. This situation cost me so much money and I was extremely disheartened. I would’ve gone to another home builder in the area with the exact same features, but at a lower price, if I would’ve known what I know now. Lennar has been taking advantage of their false advertising since this community opened. Now that we’ve moved in, they let debris from their construction flow through the streets without a care. They have dead grass on all of their homes for sale making our community look like trash. Then they wonder why they can’t sell them. There’s simply a lack of integrity throughout the company and the almighty dollar is what matters the most to them. Values mean nothing to these people. I would never recommend a Lennar house to anyone. ... More

Horrible, unorganized, RUDE, sloppy, poor craftmenshio