Lennar Reviews

Do NOT buy from Lennar!

Very bad I have no word to explain!!!

The workmanship is the worst I have ever seen. The follow up is almost nonexistent. Customer service is slower than slow. It takes for ever just to get a return call.

It really sucked very bad. Call corporate to find out why

Items in the home were removed without my knowledge, and when I questioned it after purchasing, I was told that they were removed. No one follows up after money is transferred .

Buyer beware of what you are getting into with Lennar at Lorraine Lakes. Poor communication from Bobbi the sales agent, a terrible experience with Fernando the "construction manager" and deception from both individuals when it came to the closing issues on our new $700k+ home. It is our dream home in our dream neighborhood. But we never dreamed we would have such a poor experience buying a home this expensive. 6 weeks after closing, we are still awaiting resolution on issues that were identified at our walkthru and were supposed to have been fixed within 24 hours of closing. Our home is sloppily constructed. Evidence of poor workmanship is present in every room. The master shower floor is being scheduled for a complete removal and replacement after having been re-grouted 2x already post closing. Kitchen cabinets being ordered for replacement. Our cooktop is not permanently mounted and slides freely in its opening, scratching the quartz (and warranty refuses to address it). Our carpet in our closet was not completed for 3 weeks after closing. Broken tiles, whole sections not caulked. Just a nightmare of problems. Fernando built a poor version of a beautiful house, was arrogant and difficult to communicate with and chose to throw a hissy fit and stomp out of our only walkthru when we made our concerns known. The warranty team has been struggling to keep up with all our tickets. We have so many outstanding issues I have a hard time keeping them all straight. At least Heather in the warranty dept seems to care and answers the phone and emails about half the time. Once they have your money and you close, you lose all leverage. Beware. ... More

Poor quality workmanship throughout our entire house and poor communication and followup. We moved in almost 2 months ago and some issues still have not been fixed/worked on. Will never recommend a Lennar home to anyone.

This house is nothing but issues from the beginning. I would never ever ask anyone to buy a home with Lennar again. Just bad communication with everything and cheap product.

Craftsmanship was horrible. We were so depressed with the process. The finishing work is terrible, cabinets crooked, floors not done well, paint everywhere, windows mismatched and low quality, fixtures not installed right. Cheap, cheap, cheap. I do not know how you can increase prices and decrease quality. It’s very sad but everyone should be warned

Once they hook you into buying you are no longer important. Our concerns are placed on the back burner. Been waiting 6 wks. for weeds to be cut and grass to be planted. House looks like a jungle outside. Even had a snake show up. Sprinkler has been on and never shut off .6 wks. and still receiving guests to a rocky and weedy front yard.

Stucco not applied correctly. They were in a hurry and it is now peeling off the house. Front yard graded in the freeze. Is now lumpy and undermined with roof runoff and needs to be completely redone.

Don’t buy a Lennar Home if you expect to receive a nice yard to go with it!!!

2 days after moving in to the new construction home my downstairs bathroom had a sewage back up and overflow. I had 6 inches of sewage in my entire bottom floor of the house. Bayonet was sent out to scope the lines and clear the clog, they found construction rags blocking the path and the cause for the over flow. This over flow ruined almost all of my furniture and everything in the boxes that had not been unpacked yet sitting in my living room. I was told everything would be covered by Lennar, this was not true. 3 weeks of very loud dehumidifiers running 24/7, which increased my electric bill by almost $200, my living room was tented off where I could hardly get into my kitchen for 4 weeks, I also had to miss a lot of work just to be home while they replaced the drywall that had been damaged. I am a first time home buyer who has had a horrible experience with Lennar through this process. I have still not received an apology for the incompetence of the construction workers, only god knows how they got the construction rags in the pipes. After everything got repaired I proceed to ask about when I would be reimbursed for my personal belongings that were damaged considering I had been told the whole time that I would be reimbursed. I was then given a warranty handbook and told to read a section on page 9 that tells me they aren’t responsible for personal belongings damaged even though I have no control over this. I am getting married in august and still have about 10k that has to be paid off. I am now put further in debt because I have to buy all new furniture. This was supposed to be a fresh start and the beginning to an amazing next set of years, instead I am stuck in a rut thanks to Lennar. What a horrible experience this has been. Unfortunately all I have been left with is to urge everyone that I know to never buy a home from Lennar. ... More

Usually I don’t do reviews unless it’s really demanding. Here goes my 2 cents Sales Initially it all started off well. I had another rep assigned just before closing as the previous rep left Lennar. And this new rep is rude and arrogant. I’m glad I don’t have to work a lot with the new rep besides some electronic paper work. In fact I never met the new rep. I wonder how someone with this attitude survives in this role. Mortgage This was smooth. As a first time home buyer I had a lot of unknowns and thus confusion. Rio was patient and took time to explain everything in detail and even repeated twice at times. He is a true customer centric person. Closing Let's start with positives, closing manager Jenny is extraordinary. She’s very understanding and a true gold star. Sadly everything except the closing manager(Jenny) is awful. Identified many issues during the walk through. Also gave the list from private inspection and only few were addressed. Some major things were fixed only at 7pm on the closing date which is still an issue today. Unlike other builders there is no closing ceremony. Lately I learnt that actually there were ceremonies for others. May be a bias(?). Closing was moved with very short notice leading to an unnecessary day off from work. I’m kind of forced to close as planned by the business irrespective of issues and even threatened that If I won’t close on time then I have to pay a certain percentage each day of delay. I feel everything was just rushed to meet closing date/targets trading off construction quality and customer experience. Just to understand the seriousness of the quality concern I’ll give a couple of examples. An uneven/non straight wall. Pillars at the front are not built as per the plan and only partially corrected after I noticed & asked. (You may think I’m exaggerating/overreacting but I have email communication for everything I stated above if needed) Warranty This is another disaster. Fixing issues identified during the walk through created another new set. I was promised those will be addressed at the earliest after the close. Yet I’m still here raising tickets and waiting forever for the issues to be fixed. Overall it’s NOT such a great experience. If given a chance I would rethink my decision. ... More

La calidad del trabajo es extremada mente pésima por el precio y los materiales son de los más baratos y corrientes no recomiendo a nadie que compre casa con esta compañía

Terrible customer service. Can’t get anyone to answer calls, still haven’t gotten my mortgage situated. Yard was done terribly.

Since we close the house we have lot of issues especially dishwasher not working at all Lennar suppose to solve this push to Ge the front and back they never finish brick work in side lot of places paint on floor final finishing is very bad we spend lot of money now we have to do it our self every time you call they said this is not us we dont cover lots small things never finish again workmanship is very bad

Process was full of delays, lack of communication, follow through and poor craftsmanship When the home was turned over.

I’m still waiting for issues to be corrected on my home. I asked about why there are no window screens and was told that they where removed. I’ve never bought a home with out them. There is no documentation that says you wouldn’t have them. The painters are using water down paint and just are overall sloppy. The exterior is missing calking around all windows overhang. My salesman never called stayed in touch throughout my whole buying experience. If it wasn’t for my daughter staying on top of everything, I would have never closed.

Communication suck!!!! If I would have known this before purchasing my house I would have never brought my house with you all!

I will not recommend. They bullied me to close on Jan 31 because they wanted high numbers for the month when they knew that the property wasn't fully ready. Lights in the patio was out of order, plugs in the living room not connected, missing breaker for the Solar system, irrigation pipe for a housing plumbing pipe, wrong entry keys provided at closing. So no, I would not recommend or write a great review.

Our experience was horrible, we chose and paid for a model Santa Rosa. However, our home was not built like the model. My master bedroom is missing two windows, a dining room should have been the enginery flood instead of a carpet. we got 1000 back for carper. The home was over price didn't pass the appraiser's value, we were given 11,000 after our lawyer was able to reach cooperate, but it still has 15,000 underwater. Adam was won't let us talk to cooperate at the beginning. We talked to Steve who was reasonable but Adam was always in the way with lies. If we have discovered the missing windows before closing. We wouldn't have a close on this home. The square footage was reduced in the living room. If you show us a model and we love the model and choose to pay for the model. My home should be built like the model. Don't show us something we work hard to pay for and subtract things out of the model. We appreciate the help, and we also regret closing on the home with missing windows that we pay for. ... More

There were areas in my home not completed and Tommy and Jennifer from Lennar have been giving me the run-around. The demeanor of the team makes you feel like they are insulting your intelligence. I should have known better than to trust someone's word. The entire experience is a nightmare.

Instead of being “ wowed” our home buying experience was terrible. The inside of the home was ok, the tile floors being the worst….in fact we are still trying to get the floors clean and presentable. The customer rep seemed bored and mechanical and did not act on any issues for over a month. Our construction manager Mark was the only reliable person that we could talk to. Workmanship is absolutely terrible. Extremely disappointing to find out that the interior was painted a flat white, no one told us and we spent more money painting that we should have. Lennar should have given us some credit for fixing stark white walls. Even the landscaping was seemingly done without thought. The backyard is bumpy, a friend has already fallen. The workers are careless and there isn’t any craftsmanship. I was told that Lennar is a production builder….I believe it. Wish we could go back in time and have a wonderful experience…..I guess that is only found in dreams. ... More

Poor services, poor maintanence, reluctant on replying emails. All the house are build with low quality of work materials, Poor works ethics.