Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21880 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - I love my new home, the little things that have gone wrong have
- Eileen S.
- Verified Homebuyer
- June 29, 2021
- Punta Gorda, FL
I love my new home, the little things that have gone wrong have been corrected quickly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Layout and design is great however very disappointed in the sloppiness
- Anonymous
- Verified Homebuyer
- June 29, 2021
- Tinton Falls, NJ
Layout and design is great however very disappointed in the sloppiness with workmanship and craftsmanship.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 5
Lennar - If you have any issues they correct them so you end up with a
- Charles P.
- Verified Homebuyer
- June 29, 2021
- Dunwoody, GA
If you have any issues they correct them so you end up with a great home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Immediate response
- Anonymous
- Verified Homebuyer
- June 29, 2021
- Johns Island, SC
From initial interest to moving in and beyond, we’ve dealt with well-informed, professional, friendly Lennar reps. We knew what to expect and when, questions answered promptly. Since moving in, there have been a few minor glitches, which have been quickly remedied. Impressive follow up from Lennar to be sure we are satisfied.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pay to them never get want's as your choice in all areas that includes to completely block you in changing you mind to get out of contract
- Anonymous
- Verified Homebuyer
- June 29, 2021
- Raleigh, NC
get in writing all things they will do for your home and lot if you pay extra lot price
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the disappointment and frustration you have experienced with your new home and included items. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - This was my second Lennar Home purchase.
- Leslie W.
- Verified Homebuyer
- June 29, 2021
- Frederick, MD
This was my second Lennar Home purchase. I love the fact that most important elements are included. Great quality
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The construction was close to on time.
- Debra S.
- Verified Homebuyer
- June 29, 2021
- Wimauma, FL
The construction was close to on time. The workers are very hard working. Our hom is beautiful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Horrible experience
- Jay O.
- Verified Homebuyer
- June 29, 2021
- Boynton Beach, FL
Our house has multiple issues. Brand new build. Mold, pool issues that Lennar installed, leaving windows, electrical and plumbing issues. Several calls, emails and texts. Six months. No resolution or attempt to correct. This community is new and other home owners have same complaints. Lennar is aware, but ignores.
Lennar responded:
Hi Jay, thank you for sharing your experience and review. We are disappointed to hear about the number of issues you have experienced in your new home and surrounding community. Please reach out to us at corporatecustomercare@lennar.com, with any items requiring attention and we will follow-up with your Customer Care team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The sales department was amazing.
- Jeremy A.
- Verified Homebuyer
- June 29, 2021
- New Caney, TX
The sales department was amazing. The mortgage department is lacking at best.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Great Value for the Money
- Larry G.
- Verified Homebuyer
- June 29, 2021
- Westfield, IN
We can’t imagine that we could have made a better decision than building a Lennar home in Osborne Trails. While they are not flexible on changes, we have a home we are proud of, and have made it our own.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - A little unhappy with quality of drywall install and sod could
- Steven T.
- Verified Homebuyer
- June 29, 2021
- Summerville, SC
A little unhappy with quality of drywall install and sod could have been layed more evenly.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Lennar - Expensive for the quality of workmanship
- James H.
- Verified Homebuyer
- June 29, 2021
- Fort Myers, FL
Expensive for the quality of workmanship
Lennar responded:
Hi James, thank you for writing a review. We are sorry to hear about your disappointment in the workmanship quality for your new home. Please reach out to us at corporatecustomercare@lennar.com, with any additional details on items and we can follow-up for you. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 4
Lennar - Did not like not being able make upgrade
- Jimmy M.
- Verified Homebuyer
- June 29, 2021
- Longs, SC
Did not like not being able make upgrade
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
bad quality,
- Kim S.
- Verified Homebuyer
- June 28, 2021
- Dayton, NV
bad quality, failure to respond,
Lennar responded:
Hi Kim, thank you for the review. We are sorry to hear about your disappointment with the quality of your home and communication with follow-up. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
They were quick to get back with us on any questions that we had.
- Mark H.
- Verified Homebuyer
- June 26, 2021
- Happy Valley, OR
They answered all of our questions quickly. They stayed on top of all of the deadlines. They all had a happy attitude. The quality of the workmanship was very good compared to other builders that we looked at.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome Sales Team Mortgage Team, and Project Manager
- Michael S.
- Verified Homebuyer
- June 26, 2021
- Punta Gorda, FL
Great buying experience. However the building association is terrible at responding to your needs.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 4
Overall experience
- Debra C.
- Verified Homebuyer
- June 26, 2021
- Buckeye, AZ
Post-ownership service has been great. Pre-ownership service was non-existent, therefore the low rating. The fact that we received one plat map that had been revised, but we weren't given a copy of the revision for over a month was cause for a law suit, which we elected not to do. They moved the foundation 4 feet which caused us to have to knock down a wall and move the a/c unit to bring equipment into the back yard for a pool build (at our expense). When asked before framing was completed, if the gate and a/c unit could be moved to the now "short side", we were told no. When asked if we ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
What stood out the most was the day of closing, there still was a lot that needed to be done.
- Terence W.
- Verified Homebuyer
- June 26, 2021
- New Port Richey, FL
We found a lot of mistakes and after being in the home for a few months we still see things that were not fixed but at this point, we are told that is cosmetic. We still have a big hole in our back yard which I've almost fallen a few times. Just received a letter in the mail that my CCD cost is going up and my monthly mortgage also went up. We still have no pool or playground as promised when we moved in but we have about 75 more new homes. Almost forgot to mention it took about two months for us to get a mail box and had to go to the post office every other day if we could make it before ...
Lennar responded:
Hi Terence, thank you for taking the time to share your experience with us. We would like to apologize for frustrations you mentioned including the incomplete community center and delays related to getting items installed or corrected. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Architectural design
- Carol S.
- Verified Homebuyer
- June 26, 2021
- Fredericksburg, VA
Home builder companies have many obstacles that can delay the progress for the required regulations of homes. Builders may take shortcuts in order to meet contract deadlines. Quick homes are built but not completely polished. Homebuyers are dissatisfied that they have to repair or fix items like appliances doors tiles...Builders should thorough check for workable appliances doors leaks cracks prior buyers ownership. Homebuyers stress the importance for interior design being functional and presentable.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Warranty
- Anonymous
- Verified Homebuyer
- June 25, 2021
- Dunwoody, GA
Homes are satisfactory. Resolution of punch list takes entirely too long.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
i should have looked into other option's .
- Anonymous
- Verified Homebuyer
- June 25, 2021
- Plainfield, IL
there big amazing homes ,but it seems like they rush threw them.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
great
- Mark I.
- Verified Homebuyer
- June 25, 2021
- Reno, NV
It was great buying and we love the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great to work with.
- Christila S.
- Verified Homebuyer
- June 25, 2021
- Rockwell, NC
Great to work with. It was a manageable experience
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Everything is included!
- Marilyn O.
- Verified Homebuyer
- June 24, 2021
- Chandler, AZ
I love my little condo. It’s nice that the upgrades are already included. They built it really fast, so I didn’t have to wait long. They have great customer service. I was treated very well throughout the process and after.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - well I have nothing to say we are happy with the purchase
- Julio M.
- Verified Homebuyer
- June 24, 2021
- Dallas, TX
well I have nothing to say we are happy with the purchase
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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