Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21878 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Second owned home and First brand new home
- Kevin B.
- Verified Homebuyer
- June 23, 2021
- Denver, NC
My family and I are very satisfied with the look and feel of the house. There's only a couple of things I wish were bigger or included such as a bathtub connected to the shower in the master bathroom. Also the garage should've been bigger since it's a two car garage. I still have two remaining issues that I need to report (1) driveway has a crack on the concrete that was there when I moved in (2) one of the sinks in the master bedroom has a hairline fracture in the sink.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
The people working on my home. Respectful,helpful.
- Kathleen F.
- Verified Homebuyer
- June 23, 2021
- Victoria, MN
A great experience with Lennar. Would recommend them to anyone interested in buying a villa.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good value for the price
- Ron W.
- Verified Homebuyer
- June 22, 2021
- San Antonio, TX
Sales experience was great along with the walk through prior to closing. The frustrating part came when trying to get everything fixed. The quality control is not good so multiple things had to be corrected multiple times to include major corrections like to the flooring and the siding. My requests also went unanswered. Took over a month to transfer water into our name because the correct amount of trees weren’t installed to begin with. Of course I had already had the irrigation system put in when they had to throw a random tree in an odd spot just to pass the inspection. Overall happy but ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Operations
- Marc T.
- Verified Homebuyer
- June 22, 2021
- Menifee, CA
The Operations team constructing the house were more helpful than the Real estate transaction team. It should be the other way around.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Ease off purchase
- Anonymous
- Verified Homebuyer
- June 22, 2021
- Huntersville, NC
Trades need to do better a better job, too many things done poorly. Issues with windows, siding, stove, dishwasher, shower head, deck, painting, flooring, gutters, concrete, masonry, landscaping, sod placement, grading of soil, etc. etc. Sad most things should have been caught and fixed well before we closed. Many things I will end up doing/fixing myself.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Not the best materials or workmanship.
- Anonymous
- Verified Homebuyer
- June 22, 2021
- Las Vegas, NV
Not the best materials or workmanship. Stairs and 2nd floor creaks in several places. Too many places for the builder to fix without ripping out entire carpeting.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Lennar - From sales office to after sales customer service team are responsive
- Boon Y.
- Verified Homebuyer
- June 22, 2021
- Broomfield, CO
From sales office to after sales customer service team are responsive and get issue resolved . Except Lennar mortgage was a horrible experience with mortgage agent to underwriting, except Cherry , the person who collect documents .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The house is full of excellent details, the quality of the structure
- Hector C.
- Verified Homebuyer
- June 22, 2021
- Forney, TX
The house is full of excellent details, the quality of the structure as well, I believe that the all-inclusive program helped us a lot to invest less time in decisions, and we took advantage of this to do other things that we needed, the house is beautiful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We loved Ashley (the Lennar rep who sold us our home), but their
- Isabella A.
- Verified Homebuyer
- June 22, 2021
- Summerville, SC
We loved Ashley (the Lennar rep who sold us our home), but their customer service department is not very responsive. We had several things that were not completed or in bad shape upon moving in and we still have not had those things repaired. We have been in our home since February of this year.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Everyone I was in contact with couldn’t have be more thorough,
- Anonymous
- Verified Homebuyer
- June 22, 2021
- Davidson, NC
Everyone I was in contact with couldn’t have be more thorough, kind, patient and efficient.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar Homes poor Quality.
- kenneth d.
- Verified Homebuyer
- June 22, 2021
- Henderson, NV
Since we moved into the new home that Lennar built, it has been one issue after another. The very first day we moved in we had a gas leak. Since then, several issues with the dish washer, broken master bedroom sink faucet, numerous cracks on the molding, doors, and wall throughout the home. Dents and scratches on door, wall, and shelves (that were put in backwards), paint stains all over the house. We found razor blades on top of door frames and upper shelves. The list goes on and on. We purchase this one story home for $414,000 (updated the floor and kitchen back splash). This house should ...
Lennar responded:
Hi Kenneth, thank you for taking time to share you experience with us. We are sorry to hear about the issues you have listed from the overall finish quality through the poor customer service you outlined. If there are any items we could assist with, please send us a note at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Everyone seemed to truly care and put my needs first.
- Kristen S.
- Verified Homebuyer
- June 22, 2021
- Raleigh, NC
Loved the whole Lennar team, they never made me feel like I was asking a dumb question even though I’m sure I asked several! They provided clear communication throughout the home buying process and well as the end of the build steps. Happy to call my Lennar home MY home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - I honestly purchased the home due to the location but was not
- Anonymous
- Verified Homebuyer
- June 22, 2021
- Fontana, CA
I honestly purchased the home due to the location but was not happy and am still not happy with all the active repairs having to be completed due to negligence on the builders part. It honestly feels like they just slapped my home together.
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Have only lived in this brand new house for a few months and
- Anonymous
- Verified Homebuyer
- June 22, 2021
- Haslet, TX
Have only lived in this brand new house for a few months and have to had several things fixed, half our outlets didn’t work, faucet won’t work correctly, sprinkler system was broken, and you can see several screws sticking out of the dry wall. Didn’t come with anything worth the cost, not even enough cabinet space for 2 people to store a very small/normal amount of kitchen appliances. Our sales lady Alyssa was also very rude and unresponsive throughout the entire buying process
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the issues you have experienced with the sales process and overall satisfaction with the quality of your new home. Please reach out to us at corporatecustomercare@lennar.com, with any items we can assist. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Lennar - Build quality is not good and finishing is not good as well.
- Naveen K.
- Verified Homebuyer
- June 22, 2021
- Hillsboro, OR
Build quality is not good and finishing is not good as well.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 3
Review
- Kellina L.
- Verified Homebuyer
- June 22, 2021
- Summerville, SC
Do not close unless home is “complete” correctly. We had a “punch list” of over twenty items not complete at closing and here now 4months later still many things not complete. Get a home inspection.
Lennar responded:
Hi Kellina, thank you for taking time to share your review with us. We would like to apologize for the items that are still outstanding four months after your closing. If you would like us to follow-up with the Customer Care team, please send us a note at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - PROCESS WAS GOOD OTHER THAN WORKING WITH LENNAR MORTGAGE.
- Larry N.
- Verified Homebuyer
- June 22, 2021
- Lancaster, SC
PROCESS WAS GOOD OTHER THAN WORKING WITH LENNAR MORTGAGE. ``
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - I like the house.
- Adam U.
- Verified Homebuyer
- June 22, 2021
- Charlotte, NC
I like the house. It's nice
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Build
- Hillarie S.
- Verified Homebuyer
- June 22, 2021
- Summerville, SC
Issues were not addressed promptly, corners were cut on quality and some pieces were thrown together and not built correctly, like the island in the kitchen. The best part about this process was the sales person, Penny!
Lennar responded:
Hi Hillarie, thank you for sharing your experience. We are sorry to hear about your disappointment with the overall build quality of your new home. Please reach out to us at corporatecustomercare@lennar.com, with any items requiring additional attention. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - As a first-time buyer, Lennar made the process very easy.
- Nancy G.
- Verified Homebuyer
- June 22, 2021
- Eastampton, NJ
As a first-time buyer, Lennar made the process very easy. They addressed all of my questions and concerns upfront. I can tell you that I am very happy. For any future home purchase, I will go straight to Lennar again!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - While they offer options some builders don’t Lennar didn’t offer
- Robert T.
- Verified Homebuyer
- June 22, 2021
- Huntersville, NC
While they offer options some builders don’t Lennar didn’t offer some options that we had preferred ie gas hot water heater, electrical floor outlets in the family room, lighting in second bathroom shower, ceiling fans and pendant lights over counter.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - Construction management was very flexible and had GREAT communication
- Thomas R.
- Verified Homebuyer
- June 22, 2021
- Las Vegas, NV
Construction management was very flexible and had GREAT communication throughout the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Builder not addressing the problen with garbage around dumpsters
- Leticia B.
- Verified Homebuyer
- June 22, 2021
- Henderson, NV
Builder not addressing the problen with garbage around dumpsters and community streets . Builder allowing sub Contractors to play loud music disturbing residents. No quality check of home before released to buyer. Pets policy not enforced or addressed.
Lennar responded:
Hi Leticia, thank you for your review. We are sorry to hear about the issues you have experienced in your Community and surrounding construction. Please reach out to us at corporatecustomercare@lennar.com, with any items we can assist. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Exceptional customer service.
- Kelechukwu N.
- Verified Homebuyer
- June 22, 2021
- Wake Forest, NC
I had a great experience with the entire purchasing process. I didn’t feel pressured at all by the sales team, the finance team was prompt with communication and the the builders kept me informed every step of the way. I really enjoyed the process.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - It's good place to staying
- Timothe B.
- Verified Homebuyer
- June 22, 2021
- Denver, NC
It's good place to staying
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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