Lennar Reviews

Lennar (at Malone) was very forthright with any complications during the build process. They kept us appraised of new developments and progress on our new build along the way--including sending us pictures-- which I thought was a very nice touch. Michael in the front office always took his time to respond sincerely and concisely to any queries we had, and allayed our fear with the right information. There is also no "upsell" with this company-- what you see is what you get. Whatever wasn't done to your satisfaction will be fixed. Since moving in, every little fault we have found from minor issues to exterior paint complaints to drywall repair and so on, Chris, Andrew and team has sent professionals to fix it. It does take a little bit of time (I have even heard some grumblings about that), but I understand workloads these folks go through, and they have always shown up. It hasn't been an easy year or two (snowed in, rains, coronavirus) but the dedicated speed and professionalism that this team has worked with while maintaining quality has truly been commendable. Keep up the good work, Lennar! ... More

Lennar is not good at communicating. There was no contact that wasn’t initiated by me, even when there are problems with the build or closing. And even when I did hear from them, they frequently didn’t provide all the information needed/required. I am happy with the house but feel like many of my grey hairs can be tied directly to trying to get Lennar to tell me what was going on with the house.

Darrick and Cheryl was real great!

Zero transparency during the build. Build was months behind. Closing was a disaster. Quality was very poor for the price Only saving grace for Lennar has been the warranty process, to which they have been very responsive.

Bought in the middle of the pandemic and the housing shortage. Sometimes the most prestigious of organizations prioritize gain versus quality. I moved in 4 months ago and it took a lot of effort to address all the poor workmanship and materials. They are still being worked on. I believe the issues I am experiencing could have been avoided if there was accountability on making sure the final product met expectations. No light bulb in the garage and uneven floors (both 1st and 2nd floors) to name a few that should be noticeable but was deemed acceptable by Lennar's inspectors/QA.

The Heritage Landing development is beautiful

I quite disappointed in what I'm learning about the vacation home part of the community. Very noisy, crime, etc.

The sales agent Tina is great! Tom the customer care specialist is responsive and helpful. Well, my closing was pushed out several times and lennar wanted me to pay to lock my rate in which I thought wasn't very cool since they were the ones that kept pushing my date out. Secondly, Once I do get into my home the Furnance wasn't working, which Tom addressed quickly, however as the weather warmed I find my AC isn't working to which I submitted a ticket through the lennar portal, but all I've heard so far is crickets. Certain little shortcuts that I notice after the final walk through, once I got moved in, kind of show a lack of quality, but hey I guess you get what you pay for. Wait, not really! ... More

It is clear that the point was to complete our house as soon as possible and cut corners. We were given the run around on everything and all involved Lennar employees were more interested in other things than helping us. It takes forever for things under warranty to get replaced and have someone come out to do so. Th Customer Warranty Rep said multiple times "thats all you can do" on things link the staining of the railing, the crappy wood used for our front step, and pretty much everything else. Also, the contractors they used are not very good and they do not care and stonewall to avoid fixing things. ... More

Very responsive and easy to work with

Fantastic experience, would definitely recommend

It was a very smooth process that I had thought before the construction was started. The construction manager was willing to listen each and every request we had and had tried his best to complete them. The sales team was very helpful in getting lot booked and they also allowed to change our decision for a couple of times. In last the customer service team had done great job in accommodating requested rime for the inspection and allowed us extra time for the final walk.

total lack of communication between departments and companies

Excellent over all. Love my new home!

The new warranty system sucks

Good communication, timely response and customer satisfaction

I wanted to move in on the closing date that was promised. So I was ok if there were 2 or 3 items that could be fixed later. But I had around 45 items on the list. After 4 months, there are still several items that haven't been fixed. Especially the windows have so many scratches. Contractors from different companies have visited and taken a note of all the issues. Still there is no resolution. The painting/Stain on the rails are so poorly done. The house was not cleaned and I still dont have this resolved on the places where I cant reach. I would never trust Lennar with such poor experience.

We love our Lennar home!

Quality of materials and workmanship is subpar. There seems little quality control at all stages of the building process. The subcontractors did a poor job and no one called them on it or made them fix it before closing. The closing punch list disappeared after closing day. For example…..Driveway (cement) is two toned because they cracked it and just patched it. Our walkway (cement) is all spotted because they poured it in heavy rain. Now Lennar says it’s not under warranty immediately after closing. We ran two months behind schedule. That is consistent throughout our neighborhood. Other builders in the neighborhood did not have these issues. The lack of choices is frustrating and Lennar’s favorite word is NO. It appears Lennar can not provide what a customer really wants at this $800k-1 million dollar price point. Or meet customers quality expectations at this price point. They’re just taking advantage of a strong sellers market in our area. They’re idea is “take it or leave it” because we can sell it to someone else. ... More

Lack of attention to the quality of work performed by the vendors/sub-contractors. Poor cabinet installation, poor floor installation. Mediocre painters, paint on floor had to be cleaned off. Move-in cleaning crew didn't clean well.

I love the neighborhood and the customer service and customer care have been remarkable and noteworthy. The sales staff was welcoming, helpful and always available for questions and concerns. The design center staff was friendly, helpful and I felt no pressure. I love the "Everything is Included" feature and the included appliances are of good quality. The sales price was competitive, if not better than other builders. However, the workmanship and materials are lacking. I have had more issues in regards to workmanship and materials than with any other builder and the repair process is frustrating and time consuming. However, the customer care staff has been amazing and always going above and beyond. Overall I am very happy with my new home, it is beautiful, comfortable and in a lovely neighborhood. Overall I am very happy and grateful for my new home. ... More

I love our new home and development.

Trust is an expensive item that Lennar can't afford. Lennar Doesn't care about buyers, they only care for their balance sheet. 1. I bought the house thinking there is a free tennis court in the community, they advertised it on the website. But to my dismay, it was a pickleball court. When I reached out to the builder they removed the ad but told me that I should have inspected the community to verify what's included and what's not. 2. Each and every staff begged for giving a good review as they told their bonus depends on that I obliged that will couple of good reviews. 3. Even after multiple requests during the walkthrough the house wasn;t clean. I found close of 100 nails in the house/garage but still I gave them good reviews. 4. For 2400 residents they have one small pool & gym. which they advertise like its big thing. Why don't you let the buyers know that the gym is going to be used by 12 communities? In general, Lennar is a pricey and greedy builder, they are not trustworthy. I wouldn't recommend this to any of my friends. Next time onward I will go with Lennar if that's the only option I have. ... More

I love my house. As for quality of workmanship I gave it a 4 because If you look closely to the finishing of the paint (walls) they are not of high quality, a lot of areas are uneven and also the quality of paint. They easily scratch. They are very delicate that you always have to watch everything that touches the wall because it will turn black or create black lines. I also gave a 3 for responsiveness to issues because I am not happy with their response to the issue I raised to them.

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