Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21878 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Met or exceeded our expectations
- Scott K.
- Verified Homebuyer
- June 01, 2021
- Lakeville, MN
Met or exceeded our expectations
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The quality of the building materials is evident as you study
- Albert L.
- Verified Homebuyer
- June 01, 2021
- San Antonio, TX
The quality of the building materials is evident as you study the home construction more carefully.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience For First Time Homebuyers
- Bridget G.
- Verified Homebuyer
- June 01, 2021
- Glendale, AZ
My Lennar experience was great! My loan officer Patty and Shirley helped me make my first time home buying experience wonderful! I got monthly updates and photos on how my new build was coming along & even through Covid we had a great experience! I love my new Lennar home! Definitely recommended Lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The sales staff was great and the quality of the home was much
- Michael M.
- Verified Homebuyer
- June 01, 2021
- Fort Collins, CO
The sales staff was great and the quality of the home was much better than other production builders. Everything was included which was great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - From the start it was a struggle.
- John L.
- Verified Homebuyer
- June 01, 2021
- Johns Island, SC
From the start it was a struggle. Seeing the quality from frame to finish was troubling. Todd at Eagle home mortgage was great to work with for the year long process.
Lennar responded:
Hi John, thank you for sharing your review. We would like to apologize for the disappointment you expressed regarding the home buying process. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Lennar has succeeded
- Juan T.
- Verified Homebuyer
- June 01, 2021
- Katy, TX
Lennar has succeeded at making my first home buying experience terrible in so many ways. Closed Jan 19th and still have floors popping up all over house. Got huge runaround by flooring company. Now I have to be displaced from my home for 3 days and pray things are actually done correctly this time.
Lennar responded:
Hi Juan, thank you for this review. We are sorry to hear about the issues with your floor and ongoing repairs. Please reach out to us at corporatecustomecare@lennar.com if there is anything additional we can do to assist. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Lennar - I am loving my house!
- Mariangel P.
- Verified Homebuyer
- June 01, 2021
- Kissimmee, FL
I am loving my house! And everything in it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - It’s a new never lived in home
- Aaron B.
- Verified Homebuyer
- June 01, 2021
- Summerville, SC
It’s a new never lived in home
Lennar responded:
Hi Aaron, thank you for your review. We appreciate you taking the time to share your thoughts, if there is anything additional we can do please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 5
Trustworthiness 3
Responsiveness 2
Terrific follow up and follow through; good value for the money.
- Anonymous
- Verified Homebuyer
- June 01, 2021
- Carson City, NV
Lauren and Angela are terrific and very helpful for the potential buyers.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - Still waiting for things to be corrected that were listed on
- Susan F.
- Verified Homebuyer
- June 01, 2021
- Cedar Lake, IN
Still waiting for things to be corrected that were listed on my final walk through. I closed end of January and it is now May. Nothing urgent but yet I’m hoping that I will not be forgotten!
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 3
Lennar - Easy home buying experience!
- Anonymous
- Verified Homebuyer
- June 01, 2021
- Bonney Lake, WA
Easy home buying experience! The home consultants were always very helpful and answered all of our questions! Whenever we have needed something fixed it has been done in a prompt manner! We love Lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We have asked multiple times for help fixing our yard and have
- Mary W.
- Verified Homebuyer
- June 01, 2021
- Summerville, SC
We have asked multiple times for help fixing our yard and have been ignored constantly. When we closed on our home we were told that if our yard needed to be re-sodded then they would take care of it since it was January when they laid it initially. Since then, we have asked for help and have not heard from anyone. They told my husband that the task was “too labor intensive” for them to do, so my husband ripped out the old sod himself to help speed up the process. When he did this he found concrete, drywall, metal stakes and so much more underneath our sod preventing it from growing that was ...
Total Score 4
Quality 2
Trustworthiness 5
Responsiveness 1
Lennar - The quality of materials is compromised.
- Mshel L.
- Verified Homebuyer
- June 01, 2021
- Lakeville, MN
The quality of materials is compromised. Water heater consumes more energy. Electrician said to me, he wonders why they used this water heater.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Smoothness
- Trent R.
- Verified Homebuyer
- June 01, 2021
- Carver, MN
Great experience, Mitch answered all our questions and was very good to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Over all I am happy
- Joseph A.
- Verified Homebuyer
- June 01, 2021
- Naples, FL
Over all I am happy
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Fridge didn’t work, washer and dryer had to be fixed, the stove
- Reza A.
- Verified Homebuyer
- June 01, 2021
- Irvine, CA
Fridge didn’t work, washer and dryer had to be fixed, the stove top fan was broken! There was so many issues it was crazy
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 3
Lennar - i’ve had way to many issues with Lennar.
- Kelsey B.
- Verified Homebuyer
- June 01, 2021
- Richmond, TX
i’ve had way to many issues with Lennar. so many broken undone things in the home. customer service representative is not helpful, def wouldn’t recommend lennar.
Lennar responded:
Hi Kelsey, thank you for sharing your experience. We are sorry to hear about the issues you outlined with broken and incomplete items. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Very poor attention to resolving “punch list” and warranty issues . We have been in the house for 4 months and major items still remain unresolved. Lennar has become completely unresponsive to our requests to resolve these matters.
- Stephen R.
- Verified Homebuyer
- June 01, 2021
- Canton, GA
See above review regarding punch list and warranties.
Lennar responded:
Hi Stephen, thank you for your review. We are sorry to hear about the issues with unresolved items from your closing and outstanding warranty service. If there are any items you would like us to follow-up on with the division, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Great experience!
- Anonymous
- Verified Homebuyer
- June 01, 2021
- Oceanside, CA
Great experience! We love our home and neighborhood, and are so grateful to our Lennar sale, build, and mortgage teams for making it all possible.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - All of Lennar staff was great and provided great service.
- Matt C.
- Verified Homebuyer
- June 01, 2021
- Fontana, CA
All of Lennar staff was great and provided great service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great service and very nice attitude
- Marla M.
- Verified Homebuyer
- June 01, 2021
- Indian Land, SC
Great service and very nice attitude
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality just not there
- Ashley B.
- Verified Homebuyer
- June 01, 2021
- Wimauma, FL
The buying process itself went very smooth with Lennar. They kept us update to date on what to expect any were on target with time lines. However, the quality of the home is just not there. We noticed issues during the building process and even brought up a few and they weren't ever really addressed. We have uneven spots in the floor upstairs. Walls where you can bowing in the dry wall. They did a horrible job on most of the caulking around our sinks and toilets. The carpet was laid where there are pieces that meet in some odd areas. The tile in our upstairs bathroom looks like the put in no ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Quick to address issues, and professional
- Frederick B.
- Verified Homebuyer
- June 01, 2021
- San Diego, CA
Our first Home buying was an excellent experience because everyone at lennar are onboard to accomplish great service and made simple process, thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor quality of trades workmenship
- Richard B.
- Verified Homebuyer
- June 01, 2021
- Carver, MN
so far we have Replaced carpet in Master bedroom seam open at sections Two visits they ordered the wrong carpet color the first visit for repairs Close off 1 to 2 inch opening on all steps on the lower stair case and re-carpet Need to fix Soffit vent on South side of house When deck was installed outer facing of exhaust smashed not able to replace without removing deck Replace all drain plugs in sinks which were discolored from chemicals Replace all toilet seats because of scratches caused by using toilet seat as a work bench Garage floor uneven will have to cut in 2 feet and the full width ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
The overall experience
- Marquis H.
- Verified Homebuyer
- June 01, 2021
- Charlotte, NC
That they hard working people who really care about how the process goes an wants to make sure you are in your home the way you like it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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