Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21877 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Everyone who works in Cortona are exceptional.
- Joanna S.
- Verified Homebuyer
- May 26, 2021
- Waxhaw, NC
Yes, because they produce an excellent product.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Construction manager was very responsive and really spent the time explaining everything.
- Jayne F.
- Verified Homebuyer
- May 26, 2021
- Beltsville, MD
Overall I had a great experience. I’m a first time home buyer, and from the construction to the lending, everyone I dealt with was helpful and spent the time to walk through the process. I wasn’t a very needy client, but if I was they were so patient. In the 3 months I’ve only had 1 minor issue on a small leak to submit that was resolved within 24 hours of my conversation with the lennar poc. While we all want perfection that is not realistic, it’s more about how they’ve responded and have all good things to say about my experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - overall was experience was.
- Catherine S.
- Verified Homebuyer
- May 25, 2021
- North Las Vegas, NV
overall was experience was...I would recommend new home owners to purchase a Lennar home
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Love my floor plan and the space.
- Charles T.
- Verified Homebuyer
- May 25, 2021
- Murfreesboro, TN
Love my floor plan and the space. Quality was an issue due to the amount of houses being built at the same time. More attention could have been paid to details. Paint Job and quality of paint I would rate a 2
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Not a Happy Ending
- Joshua W.
- Verified Homebuyer
- May 25, 2021
- Las Vegas, NV
Working with the customer service rep to fix certain things in the house was a difficult process. Communication was lacking, follow through was poor, and there was no one else to call at corporate to get help; were were stuck. Lennar builds a nice product, but our customer service experience at the end was not that great.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Lennar - We had a great experience with the sales team on site.
- Hamlin A.
- Verified Homebuyer
- May 25, 2021
- Sparks, NV
We had a great experience with the sales team on site. They were very responsive and communicated well. Richard is also very responsive to maintenance issues. He's very organized and follows up consistently. We are concerned about Lennar building the houses behind us quite a bit on higher ground. Concerns of proper water drainage will be something we have to keep an eye on. We wish Lennar would have just leveled the foundation so that potential water issues between neighbors are mitigated.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Quality of the workmanship
- Dolores D.
- Verified Homebuyer
- May 25, 2021
- Richmond, TX
We moved in on January 23,2021 and on the 24th we had a major flood in the main bathroom. The water when under the sink and out into the hallway and hallway closet and underneath the wall into the living room. We immediately notified Robin, she came out and looked at the damage and said she would replace everything that was water damaged. That was January 25, 2021. As of today May 25, 2021 nothing and I mean nothing has been done. The baseboards moved away from the wall and I am worried about mold in the walls. I would like to have this fixed ASAP..
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 1
You take the bad with the good
- Michael H.
- Verified Homebuyer
- May 25, 2021
- Riverview, FL
While Lennar may be fairly easy to work with to resolve problems, I feel there shouldn't be as many as I've encountered. Unfortunately I bought rather late in this community and it seems as though the builders were in a rush to get done. This shows in some of the sloppy work that was done and things that were caught in the final walkthrough. Some of these weren't corrected before closing and some seem to have fallen off that list altogether. Now I'll have to deal with them under the warranty.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 4
Lennar - Overall great experience.
- Anonymous
- Verified Homebuyer
- May 25, 2021
- San Ramon, CA
Overall great experience. But the quality of the material can be improved. Especially around the sound isolation and steardy ness.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
craftsman ship of construction
- Larry K.
- Verified Homebuyer
- May 25, 2021
- Saint Augustine, FL
come see the models the builder has
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - From beginning to end our experience with Lennar has been stellar.
- Jullian M.
- Verified Homebuyer
- May 25, 2021
- Dickinson, TX
From beginning to end our experience with Lennar has been stellar. Our home is gorgeous and the Lennar team is quick to fix any issues we have.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Subcontractors should have been much neater.
- Donald S.
- Verified Homebuyer
- May 25, 2021
- Bonita Springs, FL
Subcontractors should have been much neater...grout work on floors a bit sloppy in places. Left glue spots on floors. Same with stucco on lanai.Kitchen Backsplash job sat unfinished for weeks. That said, the response time for repairs has been excellent.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Craftsmanship could have been a bit better
- Russell M.
- Verified Homebuyer
- May 25, 2021
- Sharpsburg, GA
My Lennar rep Hunter has been very responsive
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Everything was and still is great.
- Anonymous
- Verified Homebuyer
- May 25, 2021
- Murfreesboro, TN
Everything was and still is great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Many, many issues
- Deena W.
- Verified Homebuyer
- May 25, 2021
- Elizabeth, CO
There have been multiple issues since moving in. The front rain spout that goes underground had to be dug up twice, as my drive way was an ice skating rink due to overflow. The flooring was not installed properly and had to be repaired, then the baseboards had to be repaired by 3 different people! The upstairs bathroom tub has cracks apparently from shipping and the manager just had someone repair it. I bought a brand new home I expect brand new everything. The oven is not level and hasn’t been fixed yet. The granite countertops are now pulling down and away from the wall; all that will be ...
Lennar responded:
Hi Deena, thank you for taking the time to share your experience. We are sorry to hear about the frustrations you have experienced with the multiple issues you outlined. We would like to follow-up on any outstanding issues you have. Please send a detailed note to corporatecustomercare@lennar.com, with any information you can provide. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 4
Lennar - Lennar made a quality home.
- Michael D.
- Verified Homebuyer
- May 25, 2021
- Phoenix, AZ
Lennar made a quality home. Innovation designed (home in a home). Timely respond in case i call to fix the minor issue.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - It is been a good experience
- Luisana P.
- Verified Homebuyer
- May 25, 2021
- Phoenix, AZ
It is been a good experience
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Lennar - Lennar was very well organized and extremely helpful.
- George H.
- Verified Homebuyer
- May 25, 2021
- Fort Myers, FL
Lennar was very well organized and extremely helpful. This purchase was made during Covid-19 and was completed entirely through a virtual process.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Quality product
- Keith R.
- Verified Homebuyer
- May 25, 2021
- Las Vegas, NV
Produces quality product and on time if not, earlier than promised. 'Everything included' a big plus.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Not bad for price
- Purushotham K.
- Verified Homebuyer
- May 25, 2021
- Apex, NC
Not bad for price
Lennar responded:
Hi Purushotham, thank you for your review. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
The mortgage team was awesome.
- Stephane J.
- Verified Homebuyer
- May 25, 2021
- Tolleson, AZ
I had a few key people who have made this experience very pleasant. It was a smooth transition and we love our home..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good community
- Anonymous
- Verified Homebuyer
- May 25, 2021
- Lino Lakes, MN
Builder charge you more than others for the same kind of house in the neighborhood. Amenities like gym, swimming pool etc are missing. You have to tak permission even to plant trees/flowers. Water sprinkler missing. Blinds missing. Kitchen drawer bar missing. Patio mosquito net missing. Washer and dryer missing.
Total Score 3
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - How available and helpful job wexlar in the sales office and
- Young C.
- Verified Homebuyer
- May 25, 2021
- Royse City, TX
How available and helpful job wexlar in the sales office and dalton with the warranty team were. They were always friendly and ready to assist
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Thanks Lennar!
- Susan H.
- Verified Homebuyer
- May 25, 2021
- San Antonio, TX
Everyone is so nice and helpful. The easiest home buying experience ever.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I believe they hired the least qualified people they could find.
- Sally C.
- Verified Homebuyer
- May 25, 2021
- Winter Springs, FL
I believe they hired the least qualified people they could find. I have had problems with so many areas of this house that I may try sell it before the one year warranty has expired. My neighbor's have expressed the same feelings that I have. The best part about this house is the neighborhood. My neighbors are great. And it's very attractive here. But the quality is terrible. It seems as though no one inspected any part of this house as it was being built.
Lennar responded:
Hi Sally, thank you for taking the time to write a review. We are sorry to hear about the frustrations and disappointment you have experienced with your new Lennar home. We would like to follow-up on any outstanding issues you have. Please send a detailed note to corporatecustomercare@lennar.com, with any information you can provide. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
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