Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21877 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
A "Mostly" Good Experience
- Anonymous
- Verified Homebuyer
- May 25, 2021
- Westfield, IN
Our experience with Lennar has been mostly positive. From the start we liked our salesperson, who was helpful, honest and explained the process along the way and made us feel very comfortable. Then we started working with Lennar Mortgage, and had a very bad experience.. The building process went smoothly and we were very pleased with the home initially, and for the most part we still are. A builder once told us "There are a lot of parts in a house" and we know everything isn't going to work as it should, and warranty issues are going to need to be corrected. Initially that was being done, but ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Professionalism
- Daryl D.
- Verified Homebuyer
- May 25, 2021
- Reno, NV
Complete staff was very professional and courteous.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - We love our new home!
- Sunil M.
- Verified Homebuyer
- May 25, 2021
- Saint Johns, FL
We love our new home! The lennar "everything included" is a great initiative and provides lot of value without nickel and diming you. There needs to be more supervision and attention to detail - workers overlook many things which have to be addressed later. Customer service post buy is great.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - Framing, great!
- Joseph L.
- Verified Homebuyer
- May 25, 2021
- Eastampton, NJ
Framing, great! Finish work, less than average. Why you screw the sheetrock and nail the edges so they pop? Not smart. Spackling, not good at all. My painter wondered if it was recoated after sanding. Wish I could have picked the appliances, much below what we would have picked for ourselves. This all has to do with the contractors they pick, but the people are great! Alex, responsive and just a great guy. Randy, same.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Lennar - Very professional and alwasy there to answer questions and concerns.
- William R.
- Verified Homebuyer
- May 25, 2021
- Bartow, FL
Very professional and alwasy there to answer questions and concerns. The guys in the office were great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great company, recomend then all the way, some amenities are
- Hugo M.
- Verified Homebuyer
- May 25, 2021
- Orlando, FL
Great company, recomend then all the way, some amenities are still pending after 3 months
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 5
Lennar - We like our Lennar new home very much!
- Amy N.
- Verified Homebuyer
- May 24, 2021
- Henderson, NV
We like our Lennar new home very much!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very easy to deal with.
- Jose M.
- Verified Homebuyer
- May 24, 2021
- New Caney, TX
I like Lennar because, they are a one stop shop.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Roger and his team were very helpful and quick to respond.
- Kenneth K.
- Verified Homebuyer
- May 24, 2021
- Reno, NV
Roger and his team were very helpful and quick to respond.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience with Lennar on buying a home for the first time.
- Ashlesh G.
- Verified Homebuyer
- May 23, 2021
- Cornelius, OR
Great experience with Lennar on buying a home for the first time. Very helpful with our questions and needs. Good construction quality. Thanks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall good buying experience with the local team.
- Joshua S.
- Verified Homebuyer
- May 23, 2021
- Sparks, NV
Overall good buying experience with the local team.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - The lack of response with issues not corrected of warranty items
- Richard K.
- Verified Homebuyer
- May 21, 2021
- Huntley, IL
The lack of response with issues not corrected of warranty items and from closing after 4 months .
Lennar responded:
Hi Richard, thank you for sharing your experience. We are disappointed to hear about your outstanding issues from closing. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Lennar - They are fantastic, we are very please with our new Villa.
- Migdalia J.
- Verified Homebuyer
- May 21, 2021
- Fort Myers, FL
They are fantastic, we are very please with our new Villa. And the construction manager excellent with answer for all our questions. His name is Robert
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great buying experience
- Rebecca J.
- Verified Homebuyer
- May 20, 2021
- San Antonio, TX
Great buying experience. Only issues were the issues I had with glue, paint, and caulking that was on my floors that were not cleaned up.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Project Manager & Warranty Manager Responsiveness
- Anonymous
- Verified Homebuyer
- May 20, 2021
- Mt Pleasant, SC
The project manager and after close the warranty manager for my home have been extremely helpful at resolving any issues. There's a lot of new technology and they've taken the time to walk me through everything and even followed up to make sure everything was still functioning as excpeted.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - Great sales experience at first, but as the house progressed,
- Anonymous
- Verified Homebuyer
- May 20, 2021
- Eagle Mountain, UT
Great sales experience at first, but as the house progressed, almost ghost like experience. The site construction manager was extremely rude toward us when we hired a third party inspection company to inspect prior to close.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Everything Included (and up front)
- Daniel O.
- Verified Homebuyer
- May 20, 2021
- Conroe, TX
I’ve never purchased a new home before, so this was a new experience for me. Overall, everything went smoothly and we love the community that’s evolving. We are having issues with the installed yard drains (they’re not French drains) and incompatible grading, so familiarize yourself with the warranty and ticketing system. Overall, I would consider buying a Lennar home again.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Very nice staff
- Felisha P.
- Verified Homebuyer
- May 20, 2021
- Manhattan, IL
Staff was and is very nice and professional.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The two ladies in the front office are outstanding!
- Susan S.
- Verified Homebuyer
- May 20, 2021
- Sharpsburg, GA
The builder did a good job in making these homes very attractive, although there are some quality issues concerning safety that are disturbing, I am enjoying my new home while waiting for these issues to be resolved.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Being delayed from closing on the home while it stood completed and it costing $5000+ to live during this time. No good reason for delay .
- Alan K.
- Verified Homebuyer
- May 20, 2021
- Wimauma, FL
get a closing date included in contract if possible and penalties if possible. These people should be more responsive to people spending their money. No reason for these major delays that cost me in excess of $5000 . for temp housing. Im sure that this survay will go no where, and nothing done for me or the next person,
Lennar responded:
Hi Alan, thank you for this review. We are sorry to hear about the closing delay and subsequent cost you experienced, as a result. If there is anything we can do to help out, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Smooth experience during the build phase but framing and poor finish issues
- Anonymous
- Verified Homebuyer
- May 20, 2021
- Thompsons Station, TN
The process of building a home was smooth with regular updates from the construction manager and new home consultant. We were briefed almost every week on the progress being made. However, there were numerous errors in the build. Framing issues, incorrect finish materials, etc. that were caught by us and not the construction manager. Work had to be redone. This was a bit concerning, as it was apparent attention to details was not happening. The lack of keeping the trades accountable for acceptable and correct work translated in us closing on a home that had a wall that needed major repairs, ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - Awesome Builder and Great Product!
- Zoya B.
- Verified Homebuyer
- May 20, 2021
- Hoschton, GA
Awesome Builder and Great Product!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Good support with issues.
- Jonathan S.
- Verified Homebuyer
- May 20, 2021
- Aurora, CO
Good support with issues. Expected better materials
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - Friendly communication and support.
- Wei C.
- Verified Homebuyer
- May 20, 2021
- Durham, NC
Friendly communication and support.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
the team and focus on customer experience was excellent.
- Linda H.
- Verified Homebuyer
- May 19, 2021
- Holly Springs, NC
Great team that walk you through your new home and all its features.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
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