Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21877 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
The office staff and construction manager
- Valerie V.
- Verified Homebuyer
- May 19, 2021
- Commerce City, CO
It was easy and in eventful from start to finish.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Home buying made easy!
- William W.
- Verified Homebuyer
- May 19, 2021
- Westfield, IN
We had a great experience with Lennar. The entire process was so easy! We bought our house remotely from another state, and it was no big deal. We were able to do all of our meetings over the phone, or the computer. It was overall an easy and wonderful home buying experience. We love our home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How many corner Lennar cuts and how bad the building materials are used. If it’s the cheapest then they use it.
- Brett S.
- Verified Homebuyer
- May 18, 2021
- Johns Island, SC
If you want a quick build with tons of issues and half butt work? Go with Lennar! Fit and finish is embarrassingly bad. Having Lennar fix the grout in the master because the workers stained it with moody shoes. At first they weren’t going to fix but thank God for the amazing people in warrenty. That’s about all that’s good with Lennar is their warranty department. Guess they needed a good one with all the issues they have. Walls aren’t straight, base boards are wavy and/or chipped with paint just put over top, paint everywhere on everything. Looks like a Jackson Pollock painting until I had ...
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 5
Very smooth and attentive buying process
- Javier C.
- Verified Homebuyer
- May 18, 2021
- Chula Vista, CA
Everyone at Lennar sales, mortgage and service Team has been great throughout the sale and moving process. While there were a couple issue here and there with the new house (re-caulking needed, hot water valve issue), Lennar's Team has been very responsive and quick to solve them. The house and neighborhood have been overall great so far, loving the new area and amenities!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - workmanship and materials could be better
- Roy B.
- Verified Homebuyer
- May 18, 2021
- Bensalem, PA
workmanship and materials could be better
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Reputation
- Hira K.
- Verified Homebuyer
- May 18, 2021
- Fulshear, TX
My advice to new home owners is to read the fine lines of the contract as well as have it independently evaluated. Home was contracted to be delivered in December and did not receive until January therefore delayed in homestead and could not qualify for homestead until 2022. Also had to have pods for furniture storage that cost additional storing expenses as well as labor expenses. Being a first time home owner from out of state found that lot of things were not done properly. Floors were of poor quality. Never have a vinyl floor installed as it is extremely difficult to clean and never ...
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Lennar is quick to respond to inquiries always returns your call
- Dawna B.
- Verified Homebuyer
- May 18, 2021
- North Las Vegas, NV
Lennar is quick to respond to inquiries always returns your call in a timely manner. We love our new home and have spoke to almost all our neighbors everyone seems to be so happy and excited.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
One Lady who works in the ask grow department, Moniqe was very helpful
- Crystal A.
- Verified Homebuyer
- May 18, 2021
- Irvine, CA
The Carpet in my master bedroom has paint stains on it and is very dirty from all the construction workers. Lennar should have it professionally cleaned, after all I bought a brand new condo with a brand new carpet, it should look like one, and it doesn't ! I feel cheated !
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 4
MONTHS of delays; only to take possession of a poorly supervised, poor quality build result. Continual defects and poor workmanship are discovered every week. Further there was ZIP communication and resolution of quality matters that I pointed out to the
- Bruce F.
- Verified Homebuyer
- May 18, 2021
- Lakewood Ranch, FL
That their buying/building process excludes updates and input from the buyer. Other similar developer/builders in the area DEEPLY INVOLVE the buyer...to make the new home experience a joy....NOT what we stepped into
Lennar responded:
Hi Bruce, thank you for your review. We apologize for the issues you've expressed as a result of delays, craftmanship, and defects. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 1
Lennar - Very sloppy work.
- Anonymous
- Verified Homebuyer
- May 18, 2021
- Lakewood Ranch, FL
Very sloppy work. On final walk thru, resistance to repairing damaged issues. Poor quality appliances, dryer broke down after 1 week. It took 1 month to have it repaired.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about your poor experience with your new home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Be careful before selecting
- Anonymous
- Verified Homebuyer
- May 18, 2021
- Millsboro, DE
The way the house is built, you’d think you were getting a $150k home but it costs you $300k+. Unfortunately the people doing the work do not care about their quality of work and unfortunately the Managers who are supposed to oversee the work are either not here or don’t have the experience to understand what’s wrong. We didn’t know the questions to ask but now that we know, we wouldn’t build with this builder again.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 4
Lennar - They make my dream to have my first home purchase true, they
- Kelvis T.
- Verified Homebuyer
- May 18, 2021
- Kissimmee, FL
They make my dream to have my first home purchase true, they work on help me also when my credit was hurt, their knowledge and help make it happens. Isn’t a easy process but im really happy for what they accomplish in my purchase.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Lennar took care of everything we needed with a beautiful home.
- Lewis W.
- Verified Homebuyer
- May 18, 2021
- Princeton, TX
Lennar took care of everything we needed with a beautiful home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst new house ever
- Keval M.
- Verified Homebuyer
- May 18, 2021
- Corona, CA
Too many open issues in house and no respond from Lennar. Never buy house from Lennar.
Lennar responded:
Hi Keval, thank you for this review. We apologize for the issues you've expressed related to communication and response to warranty requests. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Customer Service — Was Overpromised
- Kylie S.
- Verified Homebuyer
- May 18, 2021
- Hockley, TX
I had never built a home before, but Lennar made the experience easy. My salesperson overpromised on what could be delivered. He told me I could extend my patio & add a flood light. It was written on the documents I initially signed, but one month before I closed I was told that was no longer possible. I was also told that landscaping would be put in to cover the ATT box & that never happened. Overall, had a great experience. I just wish they would have been upfront and honest about what they could (or couldnt) do ahead of time.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Every one Rey wants it to be right
- Juan F.
- Verified Homebuyer
- May 18, 2021
- Clermont, FL
Good follow thru I fixing any problems that may come up
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Great Home builder, Above and beyond customer service
- Praveen K.
- Verified Homebuyer
- May 18, 2021
- Exton, PA
Great Home builder, Above and beyond customer service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Poor workmanship, seemed disinterested when we expressed our
- Anonymous
- Verified Homebuyer
- May 18, 2021
- Saint Johns, FL
Poor workmanship, seemed disinterested when we expressed our concerns. The third stall garage stall measured smaller than on the blue prints. Therefore we are unable to fit a small car in that garage, which we had planned to do.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the issue with your garage. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Great value for the price
- Angel A.
- Verified Homebuyer
- May 18, 2021
- Erie, CO
Great value for the price. Good communication from beginning to the closing. Good responsiveness to any issues. Overall great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Sales and Customer Care Team
- Danyal B.
- Verified Homebuyer
- May 18, 2021
- California, MD
The Sales and Customer Care team have been great to work with. They explained everything and helped with anything I needed in regards to my home fixes after moving in. The title company was my worst headache and very frustrating to work with.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent quality home and caring staff
- Anita M.
- Verified Homebuyer
- May 18, 2021
- Fuquay Varina, NC
My experience as a first time home buyer exceeded all expectations. The process went smoothly, I love my new home and the staff at Lennar is amazing. I highly recommend Lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall Lennar has been easy to work with from home purchase
- Yolanda F.
- Verified Homebuyer
- May 18, 2021
- Richmond, TX
Overall Lennar has been easy to work with from home purchase to resolving most of the warranty issues.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Excellent experience from beginning to end.
- Daniel G.
- Verified Homebuyer
- May 18, 2021
- Menifee, CA
This was our first home. Lennar made the whole experience perfect. From the first time we walked in to the models to the day we closed. Stephanie was our savior. She helped us through every question we had. Big or small. Time will tell how long we stay at our home. We just know we would only feel comfortable buying a Lennar home. Thank you Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great selections offered and workmanship is great.
- Satish S.
- Verified Homebuyer
- May 18, 2021
- Raleigh, NC
Great selections offered and workmanship is great. Very excellent experience with the walk through dying closing.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
I'm very very disappointed
- Matthew P.
- Verified Homebuyer
- May 18, 2021
- Bargersville, IN
The process started well. At the time of closing, the quality of the home "appeared" to be what we expected. We put a great deal of trust in the builder on delivering a house that was as advertised and a high quality of work. But within the first several days and weeks it became apparent there were a number of "quality" related issues that went beyond aesthetics and were fundamentally wrong. Issues ranging from faulty appliances to poorly designed/engineered duct work to improper placement of fire/smoke alarms. It has been over five months of taking two steps forward and two steps back ...
Lennar responded:
Hi Matthew, thank you for taking time to write this review. We are sorry to hear about the extensive list of issues you have experienced since closing on your new home. Please reach out to us directly at corporatecustomercare@lennar.com, if there are any outstanding items you would like us to follow-up on with the local team. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
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