Lennar Reviews

Disappointed. We have had Major issues and construction fixes. And appointments missed

Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.

She was terrible poor customer service

LENNAR is the MOST SORRY business that I have ever dealt with . After TWO months I do not have a correct title to the home. The Tittle company is sending mail for me to the address of the home purchased . I do not live there. The Title company ignores me. LENNAR is a SORRY company. I am contacting the Al. Attorney General

Our experience has been horrible. The house was poorly built and the responses to fix this items have been challenging. The roof company did not do the roof correctly. I had to hired an independent roof inspector 3 times and showed them proof of the items they did not fix. They had to come and “fix the roof” 5 times. That cost me 700 dollar to ensure they do it right. As of right now I am still fighting for them to fix over 15 mayor items. One of them being the floor that has a significant slope. In which the floor contractor stated “we are not on the business of making the floor level”. Others are door not securing properly and electrical not up to code leaving some significant security concerns. Talking to the workers they were aware of these issues and were told to not worry about it, because most owners don’t see this. Additionally, Solterra south is owned by Lennar and is independent from Solterra contrary to what sales person led us to believe. Lennar has neglected the neighborhood by no providing security and leaving the ammenties open to the public. Even more, has not act to address security concerns due to arson, vandalism, drugs use inside amenities, suspicious behaviors and significant traffic violations that can result in accidents and often leave the home owners unable to get to their houses or even leave their house. I strongly do not recommend moving to Solterra south as they are deceiving, the area is not secure, is challenging to get then to response to this issues and they violate buyers right by not allowing you to see the HOA documents prior to closing. What we thought was the worst experience of significant delayed on completing the house, and resulting in leaving us un-house for multiple weeks. has been over shadowed by these post closing experiences of lack of safety, goodwill and communication. ... More

I will never purchase a new home from Lennar!!!!!!!!!!

Bad experience overall no professional and team follow commission is very the priority

We had a very frustrating experience with the service process after purchasing our home. A repair was needed for an issue related to construction. My husband took time off work and waited at the property for four hours for a scheduled appointment, but no one showed up and no communication was provided. Since then, we have made a simple and reasonable request: a courtesy text message 15 to 30 minutes before arrival. We live only 15 minutes away and can easily accommodate service visits with minimal disruption if we receive that notice. This request has been refused, and our service tickets have even been closed because of it. In today’s environment, where communication is instant, this level of inflexibility is difficult to understand. We both have professional obligations and cannot continue to block off four-hour windows without any reliability. As a local real estate agent in this area, I work with many buyers who consider new construction. Customer care and service responsiveness play a major role in how I guide those decisions. Experiences like this unfortunately impact how I can recommend the builder. We are simply asking for a basic level of communication and respect for our time. ... More

Major concern during closing: * We were sent documents containing another buyer’s personal information multiple times * Almost every email we sent to the team went unanswered * We only received a response after threatening to report it, which we ultimately did Communication failures and disorganization: * The assigned concierge repeatedly said she was the “go-to” contact, but was unresponsive for weeks at a time and rarely replied to emails * We had to track down answers ourselves by contacting multiple people * Key personnel changed during and after the process, which created confusion and no clear accountability Post-closing issues: * We were unable to get basic services like trash pickup, electric, and gas in our name for about a month and a half and did not receive our garbage cans until 6 weeks after closing * We later learned this was because the builder had not resolved required payments with the city * Even after being told it would be handled, there were additional delays and inconsistent follow-through Insurance and administrative issues: * We contacted Lennar Insurance to correct an error with our policy start date * Our homeowner’s insurance was then canceled in error * We received a cancellation notice stating it was canceled at our request, which was not accurate * After review of the recorded call, it was confirmed that this was not what we requested * We had to contact the insurance company directly to resolve the issue and have it reinstated * The issue was eventually corrected, but it created unnecessary stress and confusion Move-in condition: * The home was filthy before move-in, and we had to request it be cleaned Workmanship and finish issues: * Flooring adhesive came up onto the surface while walking, requiring extensive cleaning * Paint overspray on showers and cabinets * Paint on floors that had to be scraped off * Excessive and sloppy caulking throughout Missing or poorly installed features: * No cabinet handles were installed at all, and we were told this was “as designed,” making cabinets difficult to open * No towel racks installed Material and quality concerns: * Flat paint was used throughout, including in the kitchen and bathrooms, which is not appropriate for moisture or durability Appliance and safety concerns: * The dishwasher did not clean dishes and had to be replaced immediately * The gas stove had a faulty control; when bumped, gas could be released, which is a safety concern * We replaced both the stove and dishwasher shortly after move-in Overall, this experience reflects poor workmanship, lack of attention to detail, and ongoing communication failures. A new home should be move-in ready, safe, and supported by a responsive and organized team. That was not our experience. Buyers should be prepared to thoroughly inspect everything and advocate for themselves throughout the process. Lennar would benefit from focusing on executing core responsibilities well instead of taking on multiple areas without delivering consistent quality. ... More

These people are a joke. Expect all smiles and a helping hand right until you sign the purchase agreement, lender never answer questions, only when convenient, send paperwork to sign and 2+2≠4, virtual closing but no plan for key hand off, the concierge is useless … close to 2 months in the new house and it’s definitely not flat/even, huge gaps and tile is hollow throughout, problems with electric, appliances, bugs entering home is TOTALLY NORMAL. They will do ANYTHING to not fix the poor craftsmanship… highly recommend you shop with D.R. Horton. Overall, this was the highest level of disappointment from Lennar. Definitely expected a lot more. ... More

The loan processes were long and some were unnecessary. Questions to the loan office/offices were unanswered. The loan also included my credit cards balances that had been paid long before the loan closed. Requested to removed the amount received no response. I am still waiting for someone to contact me to resolve this issue.

Worst decision of my life

I am a single mom and was hoping buying my first home would be easy, but it was not. It came with several challenges. One, they told me the house would be cleaned before I moved in, and that never happened. Workers' footprints have stained parts of the floor. I had to call the warranty several times. The person who walked through the house never informed us of several things. Lennar homes are spec homes and go up very quickly. The contract manager was helpful, but once I closed on the house and he promised things, he could no longer help out, and I had to jump through hoops to get things resolved. ... More

I will never apply for a lennar home or affiliate again...bate and switch, bunch of liars.

floor keepd coming off wiring is bad poor quality

They installed a set of steps going into garage that is not safe, their response, do it yourself! Inquired why they put a latch on screen with nowhere to latch the lock, their response we don't care. Any inquiries are met with uncaring response of continued referral. The staff in Liberty Lake is uncaring and unhelpful. Once they get their money, they no longer care. I wouldn't recommend Lennar to anyone, wished I hadn't bought from them, crooks and uncaring company.

Be aware of construction manager Alex and Area manager Jacob and any staff at Lennar. Pay attention to the reviews. It's not the homes It's the people working for or with Lennar.

It was a horrible experience. I was told I would not need flood insurance and then I had to get it. My garage floor is full of cracks and no one will do anything about it.

Do not trust anyone with Lennar. I gave them earnest money and they kept it.

This whole experience has been terrible. Lennar employees have zero communication skills. They don’t return your phone calls, and they don’t communicate with each other until you get upset and ask to speak to their managers. When you put a work order in they don’t show up for services when they say they are or they close work orders without completing any work. The HOA fee is a joke and when we first were looking into this subdivision they told us wifi and trash were all included with our HOA fee. Well that was a complete lie. You pay separate for everything. If you move here you are stuck with this WiFi and even if you get an outside WiFi service for a better deal you’ll still have to pay for the one they set up in the home even if you don’t use it no matter what. The HOA people are no help either and when you call to discuss these fees all they have to say is they aren’t a part of Lennar so they can’t be held accountable for what the Lennar employees told us or what prices they gave us. This is supposed to be our dream home but from the way we’ve been treated it’s been more like a nightmare. ... More

Sales person jamiel and sale director are unprofessional lazy never returned call

The sales people were extremely responsive and helpful until you sign the contract. Once the contract is signed, no one cares. If there are issues or concerns, then you can always cancel your contract which means they take you 10k. I'd bought a Lennar home earlier in tracy and was hoping things got better in the process, but it was gotten worst. With everything being online - I've had to chase people to just get what was promised to me. If I had to purchase - I'll definitely not buy a home with Lennar. They say everything is included, but they don't say what is included like towel racks in the bathroom that was missing, medicine cabinet are not installed in my bathrooms and the most memorable is the fact that I was promised MyQ garage door and the cheapest garage door with no internet connections. If you complain, no one cares. I've extremely disappointed in the whole process and wished I bought a home with another builder. ... More

You need better informed employees. Your title and sales department are lacking. Couldn’t give me right pricing didn’t include solar purchas lost documents. Worse home buying experience ever.

I felt mislead in the process., I sent all required documents which took a lot of time. I did everything I was told to do including paying 500 dollars earnest money. After about a month of being led on I was told I didn’t qualify. I was told initially my credit score was 644, it hadn’t changed but then I was told it needed to be higher; was told initially 620 was all required. Got the run around about getting my earnest money back; took about 30 days.

Lennar made everything sound really nice in the beginning. Congratulated us multiple times throughout the process, pay our deposit & down payment, had us go through inspection and finalize all the paperwork till the last minute after pushing back our closing date 2 months (3 times) to say that their underwriter could not approve us after all . A waste of time, and so disappointing.