Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21877 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - While the home is great and really happy with it.
- Stefanie S.
- Verified Homebuyer
- May 07, 2021
- Bulverde, TX
While the home is great and really happy with it. Many things were not considered. The quality of materials used is pretty low for the $$ of the home. Also when the shower was extended, there clearly wasn’t much though put into how people use it. There should of been an extended master double vanity of there and a slightly smaller walk in shower. Also tile looks unfinished without it going to top of half wall and to the shower head. Also there is no closet space for linens and towels which is odd in this size home to not have a single closet for linens.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
The Workman ship is good with the price
- Eileen S.
- Verified Homebuyer
- May 06, 2021
- Fort Collins, CO
The builder has a good reputation
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Easy buying experience
- Dean S.
- Verified Homebuyer
- May 06, 2021
- Carson City, NV
Painless/hassle free buying experience. However the quality of the house is not as good as the old days. Maybe because all of the housing boom is making the builder sloppy since they're building too fast (lack of quality control)?
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - It was a nice experience
- David W.
- Verified Homebuyer
- May 06, 2021
- Lancaster, SC
It was a nice experience
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar -
- Ziad H.
- Verified Homebuyer
- May 06, 2021
- Richmond, TX
Amazing company to work with. Best experience ever.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They promised that we can get a straight driveway when they pour
- Santiago C.
- Verified Homebuyer
- May 06, 2021
- St John, IN
They promised that we can get a straight driveway when they pour the concrete. Tom the builder manager said that they will let us know so we can be there to let them know. We had to pay extra to get the extended drive cause they did not let us know when they were pouring the concrete. On top of paying extra for the concrete drive way when we where building the house. The only person that was very efficient was Sawyer. He answered text right away and solved are problems.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Value
- Jordon L.
- Verified Homebuyer
- May 06, 2021
- Woods Cross, UT
Competitive rate and good value.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Poor Quality Workmanship, Major windows, Glass doors, Cabinets throughout small bathrooms and bedroom
- Anonymous
- Verified Homebuyer
- May 06, 2021
- Queen Creek, AZ
As a Experienced Homeowner I was Very disappointed with the builder’s team. Outside Financing, if at Possible regardless of the “Builders Incentive”it’s not worth it you will pay in the end. With a large down payment I still have a (PMI)! After you have finalized the purchase of your New Home your concerns will be slow with Repairs & Warranties. Not Timely! The concept of a NextGEN home is awesome, But the Quality of the building materials are Inexpensive and Cheap, (Cabinets). Small bedrooms and garage. Upgrades are sold to you as a packaged. No flexibility or choice. Very limited. ...
Lennar responded:
Hi, thank you for taking time to share your review. We are sorry to hear about the frustrations you have expressed from financing through the timeliness of repair completion. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Would not recommend them , I sign a contract then they voided
- Irina C.
- Verified Homebuyer
- May 06, 2021
- Little River, SC
Would not recommend them , I sign a contract then they voided because they had to many sales for that quarter when resigned the contract they charged me more money for the , has done nothing to fix the problem not even an apology
Total Score 3
Quality 4
Trustworthiness 1
Responsiveness 2
Nice and spacious home with cheap quality material and labor
- Anonymous
- Verified Homebuyer
- May 06, 2021
- Raleigh, NC
Quality of material , paint and workmanship is very poor. If you touch the wall you will get that in your clothes. Walls are not properly aligned. What you see in the model home is not what you get even after those extra packages. Promised verbally that Fridge with washer and dryer will be included but later on denied. Should have that in writing. You can hear the water going down through the lines. For the money it could be better quality.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
The home buying experience, inspection process and attention to details.
- Larry E.
- Verified Homebuyer
- May 06, 2021
- Westfield, IN
Everyone on the Osborne Trails / Lennar teams were very accommodating and professional.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall it was a great experience for us.
- Laura O.
- Verified Homebuyer
- May 06, 2021
- Hockley, TX
Overall it was a great experience for us.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The process was very smooth.
- Marina S.
- Verified Homebuyer
- May 06, 2021
- Menifee, CA
The process was very smooth. Builder’s team were very respectful, and they always answer my questions and helped with my needs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Very happy overall with our new home.
- Judith W.
- Verified Homebuyer
- May 06, 2021
- Elizabeth, CO
Very happy overall with our new home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Very nice and affordable homes with everything included.
- Frederick P.
- Verified Homebuyer
- May 06, 2021
- Rosenberg, TX
Very nice and affordable homes with everything included.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Prices are good overall great service
- Anonymous
- Verified Homebuyer
- May 05, 2021
- Bartow, FL
Prices are good overall great service
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Lennar - Response to warranty issues has been very good.
- Anonymous
- Verified Homebuyer
- May 05, 2021
- Lakewood Ranch, FL
Response to warranty issues has been very good. However, the month leading up to our closing was absolutely brutal. We had to pressure Lennar to move the closing date back three times. The different divisions (construction, mortgage, title, sales, etc.) did not communicate with the other. The local construction people had no idea of our original closing date and weren't even close to having the house ready. On closing day the title company (Lennar Title) did not have the closing documents from the lender (Lennar) and we never had a final walk-thru or orientation prior to closing.
Lennar responded:
Hi, thank you for the detailed review of your experience. We are sorry to hear about the breakdown in communication among the different departments you worked with when buying and closing on your new Lennar home. If there are any outstanding items you would like us to follow-up on, please reach out to corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 5
Customer Care
- Linda H.
- Verified Homebuyer
- May 05, 2021
- Aurora, CO
This is the fourth new home I’ve purchased over the past 40 years and, by far, it is my favorite. I really like the flow of the house and the layout. And, the customer service I received from the project manager is exceptional!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The sales person was good and the house looked like a quality house.
- Anonymous
- Verified Homebuyer
- May 05, 2021
- Winter Springs, FL
I would encourage any other home owner to get a pre-dry wall inspection and a final inspection. Also, don't move in until things are complete. There are alot of quality issues regarding the quality of the materials especailly the cabinets. The Customer Service Rep and Sales Person was the greatest experience of our purchase.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 5
Working with the sales team was a first rate...but was not reflective of the post sales support
- Brian H.
- Verified Homebuyer
- May 04, 2021
- Lakewood Ranch, FL
The sales team in Lakewood Ranch, FL. was first rate. They provided consistent and timely updates on the build process and were available for those spur of the moment questions that always seem to come up. Dealing with Lennar's mortgage company was not as smooth. Things went well overall, but there was a lack of communication between the sales and mortgage side on when the closing date was going to be. This caused multiple "hard" credit pulls that adversely affected my credit score. I was lucky to have a pretty good credit score so it did not effect my rate. But, it could have. Dealing ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - I love our Duplex Lennar did an amazing job!
- Jesse K.
- Verified Homebuyer
- May 04, 2021
- Manhattan, IL
I love our Duplex Lennar did an amazing job!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I have already shared my experience with Lennar.
- Garry N.
- Verified Homebuyer
- May 04, 2021
- Frederick, MD
I have already shared my experience with Lennar. Experience: problems after problems
Lennar responded:
Hi Garry, thank you for the review. We are sorry to hear about the problems you have experienced. If there is anything else we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
How terrible the buying experience was after they took our deposit
- Justin V.
- Verified Homebuyer
- May 04, 2021
- Marietta, GA
Lennar has turned into a cash-grab operation. Likely because they are now publicly traded, so they care about their shareholders, not their homeowners. Everyone in our neighborhood (Parkside Meadows) feels this way. The bright side is that it has brought us together as a community! So if you're looking to unite your neighborhood in their hatred of the builder, shop Lennar...
Lennar responded:
Hi Justin, thank you for sharing your experience. We are sorry to hear about your disappointment with your personal new home purchase. If there are any details you would like to share specific to your situation, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Lennar - The home buying experience with Lennar was stress free and went
- Yvette S.
- Verified Homebuyer
- May 04, 2021
- Richmond, TX
The home buying experience with Lennar was stress free and went without a glitch. The loan officer was always available to answer needed questions.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Customer service, house design
- Ke L.
- Verified Homebuyer
- May 04, 2021
- Bonney Lake, WA
Everyone works as team during my purchase experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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