Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21694 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
I bought a model home from Lennar.
- Shirin P.
- Verified HomeBuyer
- April 08, 2021
- Lilburn, GA
They gave me windows that are damaged and refusing to fix it, garage floor uneven , sheetrocks with holes in it, horrible workmanship, their refusal to fix anything. It is appalling. Do not buy from Lennar.
Lennar responded:
Hi Shirin, we would like to thank you for taking time to share your experience. We are sorry to hear about the items you have outlined including the damaged windows, finishing workmanship, and follow-up from the team. If you would like us to follow-up on any outstanding issues, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 0
Trustworthiness 0
Responsiveness 0
Your poor customer service
- Maria P.
- Verified HomeBuyer
- April 08, 2021
- Hockley, TX
Read my complaint with the BBB
Lennar responded:
Hi Maria, thank you for the review. We apologize for any issues you have experienced regarding customer care. We will continue following up on your open case, but if there are any additional details you wish to include please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - Every issue large or small has been taken care of immediately.
- Tisha H.
- Verified HomeBuyer
- April 08, 2021
- Minneola, FL
Every issue large or small has been taken care of immediately. There is nothing like being treated as though you matter to a company.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - I gave my review.
- John R.
- Verified HomeBuyer
- April 08, 2021
- Crandall, TX
I gave my review. The Truth is the Truth. This home purchase has been a train crash from the start.
Lennar responded:
Hi John, thank you for your review. We are sorry to hear about the issues you have experienced throughout the entire process of purchasing your new home. Please reach out to us at corporatecustomercare@lennar.com with any outstanding items requiring attention, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - There was a lot of back and forth between what Lennar should/should
- Melanie R.
- Verified HomeBuyer
- April 08, 2021
- Bulverde, TX
There was a lot of back and forth between what Lennar should/should not be doing for their customer. This led to some animosity at times, however nothing was ever asked of Lennar that should not have been handled without even asking. Overall, for the most part things were completed before I moved in.
Total Score 3
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - Absolutely love Lennar!
- Vivian M.
- Verified HomeBuyer
- April 08, 2021
- New Port Richey, FL
Absolutely love Lennar! They have been supportive and helpful every step of the way.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - My thoughts are still out.
- Timothy E.
- Verified HomeBuyer
- April 08, 2021
- San Antonio, TX
My thoughts are still out. Waiting for closing day. I would like someone from upper management to contact me when done
Total Score 3
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - Overall process was great.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Lutz, FL
Overall process was great. There some hiccups towards closing with Lennar's lender, stuff that could have been avoided if the documents we provided were processed earlier, instead of the week before closing.
Total Score 4
Quality 0
Trustworthiness 0
Responsiveness 0
The house and the lake .
- Penny C.
- Verified HomeBuyer
- April 08, 2021
- Fort Myers, FL
Over all great experience. We love our home .
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Easy to work and buy
- Suman T.
- Verified HomeBuyer
- April 08, 2021
- Commerce City, CO
Lenar homes are awsome..it is easy to work with them including sales,loans and other stuff. I like to recommend them please make complete the backyard,fence and all other necessary in home like blinds...and include that amount in loan...
Total Score 4
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - The communication between staff was horrible.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Tampa, FL
The communication between staff was horrible. For example my husband and I would talk to someone in the loan department and would expect that message to be delivered to the each person on our mortgage case, but instead we would have to explain our self again and again for the same matter. We also had short notice when it came to gathering information to be sent over, and was then told certain things would be accepted but came to find out later in the home-buying process it’s not accepted. The communication was so bad that on the day of closing we didn’t have a time to close. We were waiting ...
Lennar responded:
Hi, thank you for taking the time to share your experience with us. We are disappointed to hear about the frustrations you experienced throughout the process of buying your new home including the miscommunication between associates and the issues with your orientation. If there are any items that require further attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 0
Trustworthiness 0
Responsiveness 0
Good
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Henderson, NV
Very reliable and nice people.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - Great experience and team responds as needed with issues.
- Milburn J.
- Verified HomeBuyer
- April 08, 2021
- Sun City Center, FL
Great experience and team responds as needed with issues.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Promptness and professionalism
- Tyshimiki G.
- Verified HomeBuyer
- April 08, 2021
- Humble, TX
Mom bought a Lennar home and i didn’t expect to either. But it was worth it. I love my home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - A very smooth home buying experience.
- Anonymous
- Verified HomeBuyer
- April 07, 2021
- Converse, TX
A very smooth home buying experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Everyone we have encountered during this experience has been
- Ryan L.
- Verified HomeBuyer
- April 07, 2021
- Woods Cross, UT
Everyone we have encountered during this experience has been wonderful. We are extremely satisfied.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Had a great experience through the entire process.
- Ann S.
- Verified HomeBuyer
- April 07, 2021
- Fresno, CA
Had a great experience through the entire process. Each person from the seller to the title company to the builders were very friendly and helpful. Whenever I had a question or a problem with anything in the home the builders where there for me immediately with the answer or to take care of the repair. I would definitely refer my friends and family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - they treat me like family thanks guys!
- Victor Z.
- Verified HomeBuyer
- April 07, 2021
- Fresno, CA
they treat me like family thanks guys!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Bare minimum upgrades in spec homes Phase one of the neighborhood
- Maureen W.
- Verified HomeBuyer
- April 07, 2021
- Lancaster, SC
Bare minimum upgrades in spec homes Phase one of the neighborhood has better upgrades/options.....their motto is Its all included And that was not the case- there were no window treatments, refrigerator or washer and dryer included.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - We had a great experience my wife and I as a first time buyer,
- Georges B.
- Verified HomeBuyer
- April 07, 2021
- Richmond, TX
We had a great experience my wife and I as a first time buyer, everything was explained clearly to us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The home that I recently just bought is perfect for me.
- Isaac T.
- Verified HomeBuyer
- April 07, 2021
- Fontana, CA
The home that I recently just bought is perfect for me. I recommend it to anyone who is looking for perfect and reliable atmosphere along with small size and convenience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The mortgage company you own, is the worst.
- Johannes R.
- Verified HomeBuyer
- April 07, 2021
- Volo, IL
Not to use your mortgage company.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 2
Lennar - They walked me through the whole process, and ensured purchasing
- Jose C.
- Verified HomeBuyer
- April 07, 2021
- Baytown, TX
They walked me through the whole process, and ensured purchasing my home was easy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The timeliness and build quality are A#1!
- Joseph I.
- Verified HomeBuyer
- April 07, 2021
- Henderson, NV
Brian, Duke, Martha and everyone involved in our home buying experience were amazing to work with. We love our Lennar NextGen home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dissatisfied
- Sally B.
- Verified HomeBuyer
- April 07, 2021
- Lake Forest, CA
My bathtub and shower floors are both stained and even after trying to clean them they remain stained. There were paint splatters all over my floors. Oven had a warped fan and the refrigerator doors are not aligned. I’ve had service people out for various repairs and none of them have been done properly.
Total Score 5
Quality 2
Trustworthiness 4
Responsiveness 5
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